Borgata Online Casino Review

Borgata online casino review General

Borgata online casino review
88/ 100 Expert rating
$20 Bonus Dollars + 100% up to $1000 Players from your location are not accepted

Pros and cons

✅ Rewarding welcome bonus

✅ 4000+ games

✅ Regular player rewards

    ❌ Contact page is hard to find

    ❌ Terms not always clear

    ❌ No slot demos

Borgata online casino review General ratings

88/ 100 Expert rating
91 bonus rating
87 games rating
86 software rating
83 safety rating
91 mobile rating
91 support rating
82 usability rating

Borgata online casino review Playscore

92% Playscore

100

nj-games-logo

100

nj-online-gambling-logo

100

olbg-logo

98

america-gambles-logo

94

pa-$portsbooks-logo

90

vegas-insider-logo

80

betting-usa-logo

77

play-new-jersey-logo

Borgata online casino review General Info

Launch date
2013
Company behind
MGM Resorts International

Bonus rating

91/100 Terrific but certainly not perfect

✅ Top welcome bonus

✅ Loyalty program

    ❌ No welcome free spins

Here we have one of the best welcome bonuses I’ve seen in the US to date so it’s unsurprising our experts give this Borgata online casino review such a high score. A free cash bonus alongside a deposit match of over $750 is not something I see every day. The only way it could be improved is maybe by adding a free spins option as WynnBET online casino does. A double-tiered bonus (free cash + deposit match) is fantastic and places Borgata amongst the best no-deposit bonus platforms. But when you consider that NJ is the premier spot for online gambling in the US and Borgata is NJ’s largest casino I’m a tad disappointed it doesn’t offer a bit more.The wagering requirements for the Borgata casino bonus (15x) beat out places like Unibet (25x) or 888 (30x) and the 20% cap on table games is on the stronger side of US casino bonuses. The minimum deposit of $10 for bonus qualification is also better than most. Outside the welcome bonus there’s more good than bad but there’s definitely stuff I don’t like. Let’s run through everything real quick.Here’s the stuff I like:– Community jackpots – Points-based VIP program with rewards and physical casino comps – Clear and accessible terms and conditionsSo why isn’t it perfect? Here’s the stuff I don’t like:– Only 14 days to wager the $1000 deposit bonus (SugarHouse offers 30 days) – Limited options for existing players (BetMGM also offers slot races) – Existing player bonuses are often specific to 1 game out of 2800+On the whole things look good but if you’re looking to benefit from existing player bonuses you may want to shop around.

Games review

At writing time the Borgata casino games library is 4000+ strong. That’s a top offering compared to the 500+ average of most US online casinos.

Slots are king here with around 3750 in the mix. There are 100+ titles under the exclusives banner 135+ table games 20 live casino titles and 185 progressive jackpots.

For the table game fans they’ll have 135+ options to choose from not including the 20+ live casino options.

Demo play is unfortunately not an option and is a black mark against the casino albeit a small one.

More details on games — category breakdown

Games facts

Expert’s pick
Borgata Cash Spinner
Slots
3749
Popular slot
Buffalo Blitz
Jackpots
185
Top jackpot
Oracle of Dead
Table games
136
Popular table game
Four Card Poker
Live games
20
Popular live game
Live 3 Card Poker
Average RTP
96.84%
Demo-play availability
No

Game types

Slots

Slots

Jackpots

Jackpots

Blackjack

Blackjack

Roulette

Roulette

Video Poker

Video Poker

Keno

Keno

Craps

Craps

Sic Bo

Sic Bo

Games rating

87/100

✅ Top-range game library

✅ Lots of table options

    ❌ No bingo or lotto

    ❌ No demos

I won’t go on about the demos for longer than I need to – but there’s no excuse for Borgata not having them. Practically all top casinos do. Not having bingo or lotto is also a slight downer. However there are plenty of slots-only casinos in the US so when Borgata’s offers table games a live casino virtual sports and other ‘variety games’ I’m willing to let it slide. They cover all the big ones including video poker baccarat roulette and blackjack.My Borgata casino review games verdict? It’s got more than enough to offer most players. Gold star.

Games Software

Borgata online casino has a well above-average haul of 21+ software providers powering their games.

Most of the big names and smaller game studios can be found here including NetEnt IGT and Playtech.

Other top providers at Borgata include Slingo Scientific Games WMS and Konami. Two developers are powering the live casino action here double the number at the average US casino.

There is no option to download games but you can play in-browser just as easily. Unlike 888 or SugarHouse Borgata offers no exclusive software.

Software facts

Most popular slot software
Playtech
Number of software providers
22
Live providers
2
Most popular live software
Evolution
Bespoke software
No
Download required?
Yes

Available software

Big Time Gaming

Big Time Gaming

Evolution Gaming

Evolution Gaming

NetEnt

NetEnt

Microgaming

Microgaming

IGT

IGT

Slingo

Slingo

WMS

WMS

NextGen

NextGen

Software rating

86/100 No complaints. Way above average.

✅ Has Playtech

✅ 21+ providers

✅ State-specific software

    ❌ Not all top providers present

Seeing Playtech is a huge plus they’re a popular award-winning software provider and they’re missing from a lot of top online casinos. 21+ providers mean Borgata is guaranteed a great score. There are places (cough Tropicana cough) that have less than a quarter of that. The Borgata online casino isn’t home to all the top providers but I’ve yet to come across one that is. I haven’t seen anything from High 5 Games or Rival at Borgata but that’s not a massive loss.One other thing I like is that their biggest product (NJ) doesn’t hog everything – Borgata’s PA site runs games from Red Tiger Gaming which the larger library hasn’t managed to nab yet at the time of writing.My software verdict for this Borgata casino review? Top-tier.

Payment methods

Borgata’s 12 available payment options are standard for the general market but on the higher end of the casino industry average.

Methods offered include prepaid options like Play+ bank card options instant bank transfers ACH e-wallets and cash-in-person. They even offer Apple Pay for iPhone users. It is interesting to note that cash-in-person is only common at top casinos.

For card payments you’ll see big-name options such as Visa American Express and MasterCard.

E-wallet options include PayPal and Borgata one of the few US online casinos that accept Skrill. Cash options include Paynearme and the casino cage should you happen to be at the Borgata Hotel Casino Spa in person.

All payments have minimum deposit/withdrawal limits of $10 lower than the $20 minimum typically found at US casinos.

Some withdrawal options at Borgata can only be used if you’ve made a deposit via the same payment method in the last 6 months.

Withdrawal options available are Play+ PayPal VIP Preferred Skrill Borgata cage and Online banking. You can also withdraw via check-by-mail.

Deposit methods

Visa

Visa

MasterCard

MasterCard

PayPal

PayPal

Play+

Play+

Skrill

Skrill

Apple Pay

Apple Pay

PayNearMe

PayNearMe

American Express

American Express

Withdrawal methods

PayPal

PayPal

Play+

Play+

Skrill

Skrill

VIP Preferred

VIP Preferred

e-Check

e-Check

Cash at Casino Cage

Cash at Casino Cage

Payments rating

90/100 Strong payment options but withdrawals could improve

✅ No operator fees

✅ All major areas covered

    ❌ Withdrawals can be lengthy

    ❌ Some withdrawals require deposits first

There isn’t much to complain about at Borgata. 12 payment methods is not remarkable but it’s at the upper end of the average and more than most competitors. Unibet trails with 8 Golden Nugget with 11. BetMGM tops the ranks with 15.All major areas are covered so whether you want to top up your account at your local 7/11 (Paynearme) or want to do everything online (PayPal & co.) you’re set.You won’t encounter any operator fees from the casino but your payment provider might not be as lenient so always check with them. The cash options at the casino cage are staggering – a withdrawal cap of $100000 is very flexible.Borgata’s internal processing can take up to 5 days. It’s way over the 2-3 day average for the US. Still if it’s the price to pay for high limits I can live with it.The fact that some withdrawal options can only be used if you have deposited with them in the past 6 months doesn’t delight me. Online banking and PayPal seem to be the greatest victims here. VIP Preferred needs a deposit but doesn’t appear to have a 6-month counter. However withdrawals can take up to 7 days after processing to come in from here.Overall though it’s good news for payments in this Borgata casino review. Borgata floats 8/10 of our top payment methods excluding just Paysafecard and Neteller. Plus Borgata is one of the rare casinos that accept American Express.

Safety features

Borgata online casino is run by MGM Resorts International together with the UK-based Entain. Together these organizations own brands like BetMGM Ladbrokes Coral and Enlabs.

Having multiple huge names under their belt means it’s safe to assume there’s a safety standard being adhered to. If you have doubts you can check their terms of service on their site.

safety facts

RNG auditing seals
N/A
Responsible gaming seals
800GAMBLER
Licenses
New Jersey Division of Gaming Enforcement
SSL encryption
256-Bit
Two-factor authentication
Available
Ever blacklisted?
No
Deposit wager time and loss limits
All available
Self-exclusion
Available
Cooling-off period
Available

Safety rating

83/100 All crucial targets hit

✅ Safety procedures are all in place

✅ Backed by an established gambling brand

    ❌ No detailed info on game fairness

In Borgata’s favor – the help pages are extremely thorough and detailed even giving info on various game rules etc. While I wouldn’t call that a safety feature access to information is a safety bonus at least to me.Borgata online casino is licensed by the NJDGE (New Jersey Division of Gaming Enforcement) in NJ. That means all the legal requirements are adhered to. The site is SSL-encrypted accounts must be authenticated with documents/ a social security number and you can enable 2-factor authentication. Our Playscore will tell you most reviewers rate it positively and it’s licensed in multiple states including an online casino in Pennsylvania which means more official eyes are watching its moves. One last thing worth mentioning is the Borgata casino itself – it’s an award-winning casino which gets some extra merit in our ratings since unsafe operators don’t tend to win awards.My Borgata casino website review safety rating is strong but not groundbreaking.

Customer support

The customer service options at Borgata online casino are top-tier and live chat is available 24/7. There is no phone or X (Twitter) support available at the moment.

Live chat response times were fast during our tests – queuing never took more than a minute. This is extremely quick; 3-5 minute queues are average and even top places often take 1-3.

Responses to detailed questions occasionally took a little longer especially when support agents needed to check facts with other departments. However most issues were addressed within a few minutes.

The time of day made a difference in response quality. Communication with regular-hours support was a little smoother than with late-night support. That being said all queries were eventually resolved.

Support rating

91/100 No problems here

✅ 24/7 live chat

✅ Quick queue time

    ❌ Contact page semi-hidden

Talking to customer support is fun… said no one ever. Yet the Borgata online casino customer service interactions I had were pleasant enough.Agents were polite and generally knowledgeable about the simple stuff. When I asked questions that required a bit more detail they had to turn to other departments. When this happened they made sure to keep up communication – asking permission before putting me on hold etc. That was a nice touch.Queue times were fantastic though being put on hold meant I had to wait a while to get certain answers. I did get them though – I was never fobbed off to a useless FAQ page with a generic answer and then ignored.Their FAQ pages are quite standard but their Help pages? Incredibly detailed. They even have some detailed game guides in there.The one downside is how many steps you have to go through to find support details. I had to go through FAQs and click a couple of answers to get a ‘Do you need more help?’ prompt. Only from there was I able to access the contact page.The same goes for Unibet and Caesars. 888 hasn’t even got a live chat option. BetMGM is almost as good as Borgata in online casino customer service but you have to schedule your phone calls through email.

Usability

Registering at Borgata online casino involves nine fields and around 11 clicks in total. It was a two to three-minute process from start to finish.

The site is easy to navigate with different sections in the header bar for quick reference. There are no filter options available but the search bar enables a fast scan of the site’s entire library of games.

The Borgata online casino app can be downloaded for Android and iOS. Most games are available with just over 98% of the desktop collection present.

The app is generally smooth and we didn’t experience any serious glitches or crashes while playing.

Claiming the welcome bonus claim is easy you don’t need a Borgata promotional code to claim the $20 free cash. It’s added automatically upon signup + identity verification.

The deposit match however requires a bonus code. See the bonus section for full details on this.

Usability facts

Mobile app
Yes
Mobile game availability
98% of games
Ease of navigation
Easy
Game filters
No
Search function
Yes
Loading speed
0.3 sec
UX and UI rating
Great
Other products
Poker Sports

Usability rating

82/100 Strong search easy access to all areas

✅ Better than average search

✅ Clear navigation

    ❌ No real game filters

Starting with the bad news for Borgata – there are no game filters. They’re a super useful tool and it’s a rare casino in the US that offers good filtering options. It’s usually easy to register your Borgata online casino account and to get around the website but I don’t like that the header bar with all the sections listed on it seems to give up around halfway through my screen. It offers me a ‘More’ button around the 50% mark. That opens a dropdown menu with links to the banking and VIP sections — 2 more buttons could easily fit on the bar so it seems silly to me.While there are no filters Borgata does better than most online casinos. First it lists some software provider names in each section offering you ‘top IGT games’ and the like – so if there’s a top provider you’re looking for you can probably find it. Borgata doesn’t list all its providers though.Just as navigation is easy through sections it’s the same through verticals. One-click will take you to Borgata’s dedicated poker and sports sections too. A plus to see those available and accessible.If you’re a mobile player the Borgata casino app will do you proud. You can play just about everything minus a couple of games and there are some interface improvements I prefer to the desktop version.Borgata isn’t groundbreaking in terms of usability but it’s one of the better casinos you’ll find in that area and definitely won’t be a deal-breaker if you like the rest of what it’s offering.

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