The selection of slots at Chumba casino is in line with industry median for social casinos with sweepstakes but barely so. For reference Fortune Coins — another popular social play spot in the US — only has 45 games on offer. But those leading the charge like WOW Vegas sport over 700 titles. The variety of themes and game types is exceptional. Video poker progressive jackpots and solitaire took me by surprise; these are rare gems in social casinos. Table games are also a relatively rare sight so seeing blackjack and roulette at Chumba was grand. The Chumba casino slots are varied; you’ll find different themes and unique features to choose from. Some of the games are developed in-house driven by player feedback so you’re guaranteed to spot familiar feature-packed bonus rounds.While demo play is unavailable Chumba offers plenty of free virtual tokens to play with. I didn’t have to make a purchase before getting the full rundown of just about every game on offer using free Gold Coins alone. Where I would like to see improvement:More slots! I’d love to have more titles and themes to choose from. Improved game filtering would go a long way and the addition of casino-style staples like baccarat poker and wheel-based first person games would greatly diversify the gameplay.

Most social casinos operate exclusively on bespoke software; having eight providers on top of that is a notable achievement. I suspect there may be more on offer but I was unable to verify all data without advanced filtering in place. With big names comes exceptional production quality and variety of features which Chumba’s bespoke software also matches. New releases take player feedback into account and often feature popular elements like adjustable play amounts bonus rounds Wilds and more. The only improvement I’d make here would be to add live casino software that supports casino-style game shows and popular tables. Although Chumba casino does offer a selection of table games (albeit limited) it would be nice to see a product that can compete with BetRivers.NET.Based on the overall product I think that innovative providers like Hacksaw Gaming Konami and Kalamba would be excellent additions that would resonate well with the playerbase.

You’ll find a wide range of payment methods for you to choose from covering all popular payment providers short of PayPal and mobile payments like Apple Pay and Google Pay. In terms of options you’re looking at one of the best varieties of payment providers accepted by social casinos like Chumba. The minimum purchase amount is also at a very reasonable $1.00 but you’ll find plenty of free tokens to play with. Prize redemption is generally instant but merch won through giveaways or contests may take some time to process (prizes are shipped within five business days). The ability to pay with and redeem to gift cards scored quite a few bonus points for the added flexibility but I do wish to see fewer payment-provider restrictions on redeeming prizes as cash. As it stands players must first redeem to a payment method that was previously used to make a purchase of Gold Coins; however the redemption must match the value of the purchase and only the difference can be redeemed through an alternative method. Which means that players redeeming smaller prizes may be at a disadvantage — stuck with one payment for longer before being able to select a different option.

Chumba ticks most boxes in the safety department endorsing multiple responsible gambling organizations and employing all security and responsible-play measures that you’d expect to see in a real-money casino. I was able to set playtime limits (30min–10hrs) a maximum play amount and purchase limits (by day week and month for both) and set up an activity reminder (reality check). I appreciate having greater control over my playtime which is something I seldom have in other social and sweeps casinos.Chumba also uses reputable software with an RNG algorithm endorsed by iTech Labs and Gaming Associates passing Marsaglia’s “diehard” tests with flying colors. Another brownie point goes to the great transparency of terms all of which can be found through the site’s footer or Help Center. Unfortunately I was surprised to see Zendesk as the platform of choice for ticketing and support — known to be flawed and avoided by players. Why? Anyone with your email (just the address; no access needed) can submit a ticket and request say to close your account. As player reviews attest you’ll have to jump through a few hoops to rectify the damage. While everything generally checks out I would really like to see some form of two-factor identification when submitting requests and an on-site prominently visible self-assessment would further reinforce responsible play.

Customer support at Chumba is provided mainly through the Help Center and ticketing system. The in-depth guides offer step-by-step instructions often accompanied by screenshots.I was able to resolve all of my queries through the Help Center speaking volumes about the quality and value of content within which I found helpful and a big step above competitor FAQs. As for the downsides the lack of a live chat is felt. An AI-assisted chat is available when making purchases but otherwise you’re restricted to FAQs and tickets.Access to the FAQs/Help Center is unintuitive. All ‘Contact Us’ buttons lead to the ticketing web form; to get to the FAQs and guides you have to click on the Chumba logo or navigational breadcrumbs of the ticket page. I didn’t know there was a Help Center until I tried clicking out of the ticket hub assuming I’ll be taken back to the homepage. Changing one of the anchors to the Help Center instead of the ticket hub would solve the problem. Despite the limited support options Chumba’s team is very proactive in addressing player tickets (under 48hrs) and answers queries over social media. Social media is by no means on-site support but is as closest as you will get to instant resolution.

I found navigating Chumba casino to be relatively hassle-free. The contrasting colors allow the eyes to identify the different sections quickly and the game thumbnails stand out. Despite there being no native app that’s hardly a negative. I tested the UI on an iPhone iPad and Galaxy and found no apparent downsides — all elements are responsive. For improved usability I do recommend enabling auto-rotation or playing in landscape view. Portrait mode on narrower screens makes certain content clunky and hard to digest with overly large (or small) fonts and slightly squished images. Navigation and game categorization are simple and straightforward but too simple for the average player’s needs. The lack of advanced filtering and the search bar is not sustainable in the long run and made finding games a drag.