SugarHouse Online Casino Review

SugarHouse online casino review General

SugarHouse online casino review
89/ 100 Expert rating
100% match bonus up to $250 Players from your location are not accepted

SugarHouse online casino brings plenty of sweet stuff to dive into. There are more than 1100 games provided by 28 studios a 1x wagering requirement on your welcome bonuses when using our bonus code and native apps.

No casino’s perfect and this one’s no exception. But could it be perfect for you? Let’s talk facts.

Pros and cons

✅ Low wagering requirements

✅ Large game library

✅ Fantastic search and filters

    ❌ No 24/7 support

    ❌ Welcome bonus isnt impressive

    ❌ Has transaction limits

SugarHouse online casino review General ratings

89/ 100 Expert rating
80 bonus rating
91 games rating
87 software rating
88 safety rating
98 mobile rating
88 support rating
96 usability rating

SugarHouse online casino review Playscore

92% Playscore

100

just-gamblers-logo

94

america-gambles-logo

94

lets-gamble-usa-logo

94

vegas-insider-logo

92

betting-usa-logo

90

nj-online-gambling-logo

90

nj-games-logo

80

SugarHouse online casino review General Info

Launch date
2016
Company behind
Rush Street Gaming

Bonus rating

80/100 Strong bonus program but not perfect

✅ Fantastic wagering requirements

✅ Choice of loyalty bonuses

    ❌ Missing no-deposit promotions

In my opinion the casino’s offering is strong. But honestly rating the SugarHouse casino bonus is a pretty weird experience. Where they do well they do really well but they’re quite average in a few places too.Fortunately even their worst points don’t fall anywhere below average by our rating. That $250 bonus may not compare to what’s on offer in our Borgata online casino review or Golden Nugget’s $1000 bonus but it’s going to outshine the $100 cashbacks offered at Virgin and Tropicana by miles.That 1x wagering requirement scores incredibly well in my book even if the games eligible for contribution are more limited than I’d like since only slots and video poker qualify.For comparison Unibet will let you wager the requirements away on table and live games too with a 10% contribution from each but they’ll hit you with a much higher wagering requirement.To qualify for the SugarHouse casino bonus you’ll need to deposit a minimum of $10 which is pretty good too. The general market often asks for $20 and Golden Nugget sets the bottom bar at $30.At SugarHouse you’ll still need a bonus code to grab your cash – some places are getting rid of them and just handing you the bonus these days. (Unibet PA and Golden Nugget for instance).Where I’m certainly conflicted is with the bonuses offered for existing players. It’s way better than places that completely abandon their players once they’re done with sign-on bonuses (lookin’ at you 888) but some of the stuff seems a bit inaccessible to me.The bonus store and the VIP program give great variety and lots of choice which a lot of other casinos don’t have (I call 1-3 bonuses for existing players pretty standard). That being said locking bonuses behind a point system isn’t great for casual players.If you’re a high roller you’re gonna get tons of value out of the SugarHouse casino bonus options. But those who play for fun might be tempted to bounce after nabbing the great welcome bonus.That’s where I think the bingo and the more sporadic fun stuff really saves the day. The community chat bonus running at the time of writing will have players yelling at each other trying to RNG their way into some bonus cash.It’s hardly a guaranteed win but it’s definitely fun. On the whole I think the SugarHouse online casino bonuses deserve a strong score but their particular nuances may not be for everyone and that’s okay. Still the epically low wagering requirement makes it practically the most lenient online casino bonus in the US.

Games review

With 1100+ in total the SugarHouse casino games library is one of the biggest we’ve seen in the US market to date. Anything over 700 is a top score for us (we call 300-500 pretty average for NJ) so you should find plenty to play. With casinos like Virgin offering less than 200 it’s a clear difference.

Notable categories include the 890+ slots the 217 progressive jackpots the 48 table games and 27 live dealer games.

Though few in number seeing non-mainstream options like bingo and video keno helps the casino’s score. Not too many places are offering those – Virgin and Tropicana are among the ones that do. SH’s library is far from exhaustive though. There are no options for lotto or online craps and scratch cards are limited to the bonus store.

For high rollers there are high-stakes bingo games available for the top tiers of SugarHouse casino VIP program.

Further details on SugarHouse games

Games facts

Expert’s pick
Dead or Alive 2
Slots
890+
Popular slot
Break Da Bank
Jackpots
217
Top jackpot
Divine Fortune Slot
Table games
48
Popular table game
Fortune Pai Gow Poker
Live games
27
Popular live game
Infinite Blackjack
Average RTP
N/A
Demo-play availability
Yes

Game types

Blackjack

Blackjack

Jackpots

Jackpots

Keno

Keno

Live Baccarat

Live Baccarat

Live Blackjack

Live Blackjack

Live Roulette

Live Roulette

Roulette

Roulette

Slots

Slots

Games rating

91/100

✅ Over 890 slots

✅ Exclusive games

    ❌ No lotto

SugarHouse gets an incredible score here and it’s clear why. There’s. So. Much.Sure there’s a couple of niche categories that are missing but this casino’s games library covers all the bases and then some.Quick checklist run:– Wide general variety? Yup. – Advanced game filtering system? Yup. – Exclusive games? Yup. – VIP or high-stakes stuff? Yup. – Free casino games and demos available? Yup.– Of course it’s not 100% perfect. Not all the live games are streamed from a physical casino some are shot in a studio instead.But in general there’s so many options to play casino games here it’s hard to find nits to pick. I really appreciate that there’s a lot of “niche” options like virtual sports betting and video keno/bingo. There aren’t many options for them true but they’re more than most other places offer and will help scratch that itch.For comparison Golden Nugget is another top scorer in this category and is missing the same things. Unibet scores slightly lower — it has a smaller library (around 600 games total) and is missing bingo keno and its filter system is comparatively basic.I like seeing exclusive games; it shows a casino’s willing to make some investment to stand out. There’s nothing too huge — a couple of table games by Rush are the most significant — but it represents an extra effort and I appreciate that together with the ease of free play.I’ll cover the filter system more extensively in the usability section but it’s fantastic. Being able to sort games by type studio and number of paylines is a more advanced set than you’d get at most places. Unibet only lets you sort by ‘Our favorites’ or alphabetically while BetMGM has no sorting system at all — just game categories in the headers.I’ll probably stick around here for a while — there’s plenty of choice and everything’s easy to find. I’m not gonna lie writing this SugarHouse casino review was a lot of fun.

Games Software

28 different software providers are on display at Unibet with some very popular names making appearances. 

Time2play average scores go to places that provide 10-20 meaning SugarHouse casino outperforms the general market.

Some other brands which are popular in the US and show up at SugarHouse are NextGen WMS Konami Slingo Evolution Gaming and Bally.

When launching the exclusive Multi-Bet blackjack game you’ll see the Rush Street Interactive logo pop up. It’s a huge plus when casinos have their own bespoke software and games like SH with Rush and 888 with 888 Holdings.

As you’d expect from most top casinos you can instant-play in browser and won’t need a download to get your game on.

Software facts

Most popular slot software
SG Digital
Number of software providers
28
Live providers
1
Most popular live software
Evolution
Bespoke software
Yes
Download required?
No

Available software

Evolution Gaming

Evolution Gaming

SG Digital

SG Digital

AGS

AGS

IGT

IGT

NetEnt

NetEnt

Konami

Konami

Bally

Bally

Everi

Everi

Software rating

87/100 Phenomenal variety but missing some top options

✅ 28 — Massive range of software

✅ Live casino by Evolution

✅ Bespoke software

    ❌ Missing a few top names

On the whole I like what SugarHouse casino has got going on when it comes to software. It’s got one of the biggest libraries I’ve seen in the US so far beating out the 25 at Golden Nugget.It sucks that even a casino as big as this only presents 7/13 of our top providers though with the massive licensing costs that could easily be an industry problem rather than an SH one. Still the holes left by providers such as Playtech are big ones.SH sweeten the deal a little further with their live casino provider — Evolution is a huge name that’s never a disappointment to see. With their own studios Evolution-trained dealers and UHD streams it’s rarer to see a top casino without Evolution than with them.Still the place doesn’t get a top live score in my SugarHouse casino review. Having some of the live games streamed from a studio rather than a physical casino is blip on an otherwise clean radar.What is absolutely and completely mega-cool is seeing games from Rush. When the parent company behind the BetRivers and SugarHouse online casino brands starts offering games it’s practically a guarantee that you won’t see them anywhere else at least for a while.

Payment methods

The number of payment options available is pretty standard for the US online casino market (6-15 is fairly common). With 10 ways available it falls in between Unibet (7) and Golden Nugget (11).

The types of payment offered cover all bases from cash and card to online wallet and instant bank transfers.

Getting to the concrete details the full list includes MasterCard Visa ACH (VIP Preferred and online banking) prepaid card (Play+) 2 external cash options (PayNearMe and VanillaDirect) and cash at casino cage. Naturally they join our list of PayPal casinos and SH is even one of the online casinos that accepts Discover card.

For deposits all options are available. For withdrawals players can use online banking PayPal e-check (VIP Preferred) and cash withdrawals from the casino cage at Golden Nugget in Atlantic City. Times are solid too with deposits being instant and SugarHouse being one of the fast payout casinos we recommend.

Further payment details

Payment facts

Number of payment methods
9
Popular payment
PayPal
Minimum deposit
$10
Maximum deposit
N/A
Average deposit time
Instant
Minimum withdrawal
$1
Maximum withdrawal
$25000 per transaction
Average withdrawal time
5 – 24 hours
Deposit fees
No fees
Withdrawal fees
No fees

Deposit methods

Visa

Visa

MasterCard

MasterCard

PayPal

PayPal

Play+

Play+

VIP Preferred

VIP Preferred

PayNearMe

PayNearMe

VanillaDirect

VanillaDirect

Discover

Discover

Withdrawal methods

PayPal

PayPal

VIP Preferred

VIP Preferred

Wire Transfer

Wire Transfer

Cash at Casino Cage

Cash at Casino Cage

Venmo

Venmo

Payments rating

84/100 Jack of all trades master of 1

✅ No fees from casino

✅ Cash card and online options

✅ No real withdrawal limits

    ❌ Transaction limits — minor issue

Let’s start with that mastery point. I’ll give a top score for a minimum withdrawal limit to any place that sets it under $10. $1 is significantly less than 10. I can’t picture many occasions where I’d want to withdraw a single dollar bill from a casino cage but it’s nice to know I can. Maybe if I’m already there and have a sudden urge to hit up a vending machine…Apart from that SugarHouse tends to score above average in most categories. They’ve got more than half (6) of our top 10 payment methods which should cover players in most situations. Still it’d be great to see some more popular options from other casinos. SugarHouse is not on our Skrill casinos list and there’s no Neteller either (Tropicana has that). There are also American Express casinos like Golden Nugget in the US but SH doesn’t provide here either.I really do like having a cash-at-casino-cage option available especially in NJ. The physical SH casino (now going by Rivers Casino) is in PA which would pose a problem for players in other states.Fortunately SugarHouse teamed up with Golden Nugget to provide the service to NJ players. I love seeing casinos make moves like this to give their players an easier time. Unibet does this too — they’re partnered with the Hard Rock Hotel Casino.Seeing PayPal’s always great too – they’ve got their own strict criteria for letting casinos do business with them which makes me feel safer about places. Being one of the casinos that accept Visa is reassuring too even if it’s only because of Visa’s brand recognition for reliability rather than anything else.I can’t fault the withdrawal times either. Though there is a bit of variance which allows up to 3 days for internal processing the standard claim of >24 hours is definitely on the faster side. 2-3 days is pretty average for US casinos and BetMGM’s processing can take up to 5.They’re also fee-free at least from the casino side which is fantastic while minimum deposit is a reasonable $10..I might complain a little about the $25000 withdrawal limit (per transaction). In reality it shouldn’t affect most players and is way higher than the $3000-$5000 per week limit that our average scores go to. In actual fact there’s no time-gating at all at SH as you can request multiple transactions at once. But hey any sort of limit is a limit for someone.In the grand scheme of things there’s nothing at SugarHouse casino that counts as a red flag in my book. While there are few perfect scores most flags are way closer to the green side. 

Safety features

The SugarHouse online casinos are licensed by the New Jersey Division of Gaming Enforcement (NJDGE) and the Pennsylvania Gaming Control Board (PGCB) who also audit their games for fairness.

The SugarHouse casino New Jersey site displays the appropriate responsible gambling logo which offers information about the responsible gaming tools available and links to external player-help organizations on a dedicated page so they do take the gambling problem issue seriously.

Winning awards is usually a good sign for safety. The larger brand behind the SugarHouse and BetRivers casinos Rush Street Interactive won 3 EGR awards in 2021 including Casino Operator of the Year.

The SugarHouse casino app contains even more games than the desktop version. Native apps are available for both Android and iOS. We experienced no glitches or crashes during our test.

The filter system doesn’t appear on top as it does on the desktop version but becomes visible via a dropdown menu. SugarHouse mobile scores brilliantly thanks to its mobile-exclusive games and by offering more of its total games on mobile than most competitors.

All of the the SugarHouse casino live dealer games are available on the mobile app — it’s very common to see at least one or two missing but SH comes out on top.

safety facts

RNG auditing seals
NJDGE
Responsible gaming seals
Gamblers Anonymous
Licenses
NJDGE Pennsylvania Gaming Control Board
SSL encryption
256-bit
Two-factor authentication
Available
Ever blacklisted?
No
Deposit wager time and loss limits
All available
Self-exclusion
Available
Cooling-off period
Available

Safety rating

88/100 Great overall room for polish

✅ Award winner

    ❌ Needs more detail

Right let’s start with the good stuff. Responsible gaming is my biggest criterion here – the casino industry’s reputation isn’t the brightest and predatory practices are a big no-no from me. SugarHouse gets it right offering various player safety tools.There are dedicated responsible gaming pages and logos in headers/footers which link to them as well as links to external organizations if you feel you need more help. The only way SugarHouse could score higher is if they had their own dedicated responsible gaming platform like 888 do.Where I believe SH can do better is with transparency regarding game fairness. Technically the FAQ section takes care of it — they explicitly state that the NJDGE audits their games to ensure fairness and that RNG software is used to ensure random outcomes.That’s already better than comments I made about Unibet’s approach — explicitly stating “tested by NJDGE” is clarity I appreciate. That being said game fairness can be more explicit. A dedicated page with full details or public RTP reports would raise the score significantly closer to the full 100.It’s great that Rush Street is winning awards for its casinos too — they wouldn’t be getting those if every other player was calling the cops to complain about scams.In general everything seems to be good but I save the best scores for casinos that go the extra mile. For example I really like that Virgin’s online casino puts links to responsible gaming pages in the main promotions tab. Putting the safety tools in high-visibility areas is something I appreciate.

Customer support

SugarHouse online casino hits most of the boxes. An FAQ section is supported by live chat email and text support. The only thing missing is a phone option.

Having support agents available for live chat every day is excellent but SugarHouse misses out on an industry-leading score by not offering 24/7 chat like BetMGM and Borgata do.

Support rating

88/100 Good range of options detailed FAQs

✅ Helpful staff

✅ Quick response time

    ❌ Not available 24/7

Nothing bad to say here apart from the absence of a phone support option and the fact that chat isn’t 24/7. But with email live chat and text messaging all available I can live without it and SugarHouse casino still does well. For comparison I’d give top scores to Virgin and Tropicana who both provide 24/7 live chat and toll-free phone support.That being said SH is still above average in the overall availability department. I’d put it on par with Resorts casino or Unibet who offer similar hours.In my test run response times to live chat were fantastic. In 3 tests queuing never took more than a minute and our average scores go to casinos that take 3-5. Golden nugget’s a pretty fast one averaging around 2 minutes but the first time I used their chat I queued for over 20. In comparison SugarHouse casino’s live chat is lightning-quick and doesn’t need a sign-in.The answers I got from support were really helpful though I did have to clarify a bit. Easy questions were no problem at all. When I started asking for specific stuff such as a full list of withdrawal methods responses took a little longer but came back detailed.One thing I loved was the ability to send a transcript of the live chat to yourself over email. Great for the records if you’re having problems that need a long chat.I also quite like their FAQ section. It’s not all-knowing but it’s way better than say Unibet’s. Where most of Unibet’s ~100 FAQ’s were around 3-5 lines SugarHouse’s 164 are more detailed. Queries such as ‘How do I add a Bonus Code’ are almost a page long and include diagrams with arrows and stuff. Top-notch.

Usability

There are no issues navigating the site. Registration to access SugarHouse online casino only takes 2-3 minutes and online casino players can easily claim the deposit bonus both while opening their casino account or afterwards.

The combination of a search bar and a highly advanced filter system makes finding games a breeze both old favorites and new experiences. Search bars aren’t uncommon but they’re not everywhere either.

The advanced filter system is among the best in the US casino market almost on par with Golden Nugget’s. Since most casinos stick their games in massive piles without much organization this is great to see from SugarHouse.

Signing up and getting around

Usability facts

Mobile app
Yes
Mobile games availability
Full suite
Ease of navigation
Very easy
Game filters
Yes
Search function
Yes
Loading speed
0.4 sec
UI and UX rating
Excellent
Other products
Sports

Usability rating

96/100 I have literally just 1 complaint

✅ Insanely good filters

✅ Quick registration

    ❌ I want even more filters!

Okay let’s hear it. The one bad thing about SugarHouse’s interface is… there isn’t an option to automatically separate RNG casino games and live dealer games. That’s it. That’s my only complaint.It’s pretty easy to overcome — if you’re looking for just the live games you can use the game studio filter to find everything by Evolution. If you’re looking for RNG casino games you can just sort by card and table games and filter through manually.I know it’s a little thing but when the rest of it’s so good you notice the imperfections.Apart from that brilliant across the board. Signing up is quick and easy. The form is three mini-pages and should take around 25 mouse-clicks including dropdown menus and optional bonus code. There are even fast registration options if you have Rush Rewards or a SugarHouse Casino 4Fun account.All in all the signup shouldn’t take longer than a minute or two provided you have the details. One thing I liked that I haven’t seen on too many other casino sites is that SugarHouse autofills your city/state boxes once you put in your ZIP code. Very efficient.Where SugarHouse blows the competition out of the water is with its game filtering system. Perhaps the only thing it doesn’t have is a filter-by-theme which was something fun offered by Golden Nugget. But SH kills it with innovative searching options.You wanna sort by game studio? You can.You wanna sort by “Top historical win multiplier?” You can.You wanna sort by games that have paid out >100% of cash in the past hour? You can.I cannot understate how much I love these options. I’m not the type to stick to the same 3 or 4 games and I’m always on the lookout for new stuff. When I know the type of thing I’m looking for but not a specific game filters like this help me find things way quicker than Google does.So with all these options available in a large stock of games… I’m going to be hanging around here a while.

SugarHouse online casino brings plenty of sweet stuff to dive into. There are more than 1,100 games provided by 28 studios, a 1x wagering requirement on your welcome bonuses when using our bonus code, and native apps.

No casino’s perfect, and this one’s no exception. But could it be perfect for you? Let’s talk facts.

FAQ

Is SugarHouse casino safe?

Yes. SugarHouse casino is licensed in both New Jersey and Pennsylvania. It’s games are regulated and audited by the New Jersey Division of Gaming Enforcement (NJDGE) and the Pennsylvania Gaming Control Board (PGCB). We compare the place’s safety rating to other casinos’ in our safety section.

How do I download the SugarHouse casino mobile app?

For Android users: While uncommon among casino operators the app should be available to find in the Google Play Store. For Apple users: The app should be available to find in the App Store. If you have trouble finding the apps links can be found in the footer of the main SugarHouse website. The process is outlined in full in our mobile section.

Does SugarHouse casino have a free money bonus?

No. SugarHouse casino offers a first deposit match bonus of 100% up to $250 and a particularly low 1x wagering requirement. However there is no free money promotion.

What is the SugarHouse online casino phone number?

The casino offers support through many different channels including text but there isn’t a call option. The text support number is (855)720-0419. Full details in our support breakdown.

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