Harrah’s online casino review

Harrah’s online casino has managed to live up to its name at least in terms of its bonus program.Offering both a no deposit bonus on sign-up as well as a first-deposit welcome bonus up to $300 with industry-standard wagering requirements it’s certainly a breath of fresh air when compared to other operators like Tropicana ($100 max bonus).With a minimum deposit amount of just $10 you can expect a pretty fair deal here. Promotion terms could be a bit clearer as they do not explicitly state that players will not receive the total bonus amount in one go which can be quite bothersome to discover once you’ve already accepted it.However the comprehensive Caesars Rewards system is one of the most tempting loyalty programs I’ve come across allowing you to combine your credits from other Caesars casinos (both online and land-based) to amass more perks in the long-run. If I’m being honest you could do much worse than Harrah’s when it comes to bonuses. 

Games are the backbone of any online casino and Harrah’s is doing excellently here with its impressive offering.All games featured are high-quality offerings from leading software providers like NetEnt IGT and the like so there are no trash titles here. They’re also available in demo mode so you can familiarise yourself with the rules of the game before risking any real cash The lack of NetEnt live casino games is highly disappointing although this may change further down the line amid speculations that Harrah’s is working to increase its game offering 

Many players may not be aware that software costs money especially when it’s top-notch. It seems like Harrah’s online casino didn’t have the budget to fork out for all the big names so they opted for just a select few (NetEnt IGT) to embellish their modest game lobby as best they could.While most of the games on offer are admittedly of a high calibre others do appear slightly dated and glitchy due to their lacklustre software. However you will be able to come across some less popular titles that are still equally enjoyable. If you’re not too fussy about specific software providers you’ll still be able to find some decent titles to engage in at Harrah’s. But if you’re after a little more variety you may be better off looking elsewhere.

Players will find a total of nine Harrah’s payment methods with all the most popular banking options to choose from

Payment types offered are: VISA PayNearMe Mastercard Discover ACH Online Bank Transfer PayPal as well as Caesars Online Play+ Card which is a prepaid card that’s only available at the Caesars’ owned venues Caesars Palace Tropicana 888casino and Harrah’s.

There’s also the option to deposit or withdraw in cash at brick-and-mortar establishments via Caesars Atlantic City Cashier’s Cage.

For deposits you can use VISA MasterCard Discover Play+ ACH PayPal PayNearMe Bank Transfer or deposit cash in person at the land-based Harrah’s Atlantic City casino.

Withdrawals are currently only available via five of the listed payment methods. Most of these may take up to five business days to be processed before you can access your funds. However cash at cage withdrawals must be applied for online and can then be collected in person usually within 24 hours or when approved.

All deposits are instant except PayNearMe  (within 30 min) and wire transfer (5-7 business days). 

Some withdrawal methods may require valid proof of ID to proceed. Apart from submitting a withdrawal request via the Cashier page you also have the option to reverse your withdrawal and review your withdrawal history.

Not having to pay more than you have to is always a plus in my book which is why Harrah’s scores highly in terms of payment methods thanks to the fact that it doesn’t charge any additional fees for deposits or withdrawals. While the range of options available isn’t as extensive as other operators all the major ones are there except for Skrill and NetellerThe only downside is the payment policy which could be a lot more transparent when it comes to the withdrawal verification process.All in all though Harrah’s offers a decent range of secure payment options with great processing times and good minimum and maximum limits too.

As is generally the norm with licensed and regulated real money casinos Harrah’s is a safe operator for online gameplay.

The platform is encrypted with all relevant SSL technologies as is standard with online gambling sites to ensure that hackers and third parties have no way of accessing your sensitive personal and financial data. 

Seeing as Harrah’s online casino forms part of the Harrah’s brand that is present in more than 20 states as a land-based venue the operator has a reputation to live up to. 

It’s no surprise therefore that Harrah’s has pulled out all the stops to ensure that your online gaming experience is a safe one. It has plenty of safety protocols all explained in their terms of service.

The New Jersey DGE has given Harrah’s the seal of approval meaning that this operator can be considered safe for use. Harrah’s allows players to set limits on their accounts to ensure that gambling remains an enjoyable pastime rather than a dangerous vice. These include all the standard features such as deposit and loss limits as well as time limits to reduce the amount of time you spend on your online gambling. You can also request a cooling-off period or to be self-excluded from the casino. There are also links to relevant helplines for gambling problems and addiction. Overall Harrah’s dedication to responsible gaming is solid leaving no cause for concern. Owning several brick-and-mortar venues with the same name is even more reason for Harrah’s not to tarnish its reputation. 

Our team tested out each of Harrah’s support channels to assess the quality of their customer service. 

When it comes to live chat the response time recorded was an average of ten minutes. However the quality of the responses was up to scratch with the support agents answering all questions posed to them thoroughly and politely.

It took a little longer for us to get hold of an agent over the phone though with up to 30 minutes of waiting time in the evenings. Native speakers responded each time and tried their utmost to help solve our queries even offering to call us back at a later time with a more detailed answer. 

Harrah’s also provides email support although they promise to get back to you within 72 hours which can be a few hours too long for queries that need urgent attention. 

Their onsite FAQ section is one of the most comprehensive we’ve seen on the market with a handy search function and most topics about your online gameplay at Harrah’s covered in detail.

No one enjoys having to deal with customer support whether in online gaming or elsewhere quite frankly. While Harrah’s support agents did prove to be knowledgeable and provided helpful responses to all our queries they did take a while to get back to me. Long waiting times can be frustrating especially when you need to deal with an urgent matter such as a glitch in gameplay or funds not appearing on your account. That being said a little patience goes a long way and if you can wait up to 15 minutes you should receive the assistance you need efficiently. Follow-up questions may need to be asked for clarity’s sake but in general all support agents were native speakers who listened and understood our queries without much cause for complaint.

Registering at Harrah’s online casino is neither a lengthy nor an overly complicated process. We timed it and the entire process took around 10 minutes to complete including claiming the no-deposit welcome bonus.

However navigating the site can prove a bit trickier. While games are divided according to category there is no search function or extensive filtering system as can be found at other NJ online casinos. 

Harrah’s online casino is also available as a mobile app. The app is available free for download directly from the online casino’s website and is compatible with virtually all Apple and Android smartphone and tablet devices.

Some users may need to update their security settings to allow the app to install from an unknown source since it’s not available from the App Store or Google Play.

The number of games available on Harrah’s mobile app is limited compared to what’s available on desktop. Some features of the casino also didn’t seem to work within the app such as the account settings section and we ended up getting redirected to the browser-based version of the casino. 

The app interface could do with a bit of tidying up. Fortunately real money gameplay and bonuses are fully accessible from the app.

Harrah’s makes use of the popular Dragonfish online casino platform powered by 888 Holdings which gives the site an overall clean and approachable feel.

Live chat is always a click away since the widget is sticky enabling registered users to get in touch with support quickly and easily

I am of the humble opinion that usability can be highly subjective since not all users have the same perceptions. However Harrah’s usability while not quite on par with some of the industry’s top dogs is quite decent on the whole. The website itself is laid out in vivid colours that are pleasing to the eye and pretty easy to navigate despite the lack of search function. Registration and claiming bonuses is also straightforward although I did feel the lack of a search function both in terms of the game lobby as well as the site in general. Many online casinos have implemented complex filtering systems which makes Harrah’s primitive category divisions seem a little basic.Both Android and iOS apps can be downloaded via the mobile casino tab of the desktop browser however the mobile app has multiple glitches and crashes and should be avoided until some improvements are made.