Mohegan Sun online casino review

First things first the welcome bonus is well above the market average. However the only thing missing is a no deposit casino bonus on top of your 100% match bonus. But that’s still much better than the $100 cashback bonus at Virgin and Tropicana.I think the wagering requirements are a little too high. Operators such as BetMGM require players to wager the new player bonus just 15x. Here you’ll need to wager the bonus 30x and that’s only on slots. Positive is the minimum deposit of just $10. That’s well within the market average while some operators like Golden Nugget require a deposit of $30 – pretty steep right? I appreciate that Mohegan Sun online casino advertises more daily and weekly promos than most operators. In comparison 888casino doesn’t list any other promos outside of the sign-up bonus. Why is this important? Because you get a glimpse of what you get once you’ve completed your first deposit.Just as positive is that you don’t need to register an account to take a peek at the Mohegan Sun promotions. These are all available on the promo page while you can visit a dedicated page for the loyalty program called Stellar Rewards.All in all a rating of 85 for Mohegan Sun’s casino bonus places the operator around the top of the US bonus market even if you don’t get free spins or free money upfront.

NJ players have over 1600 internet casino games to play. In comparison Unibet has around 600 while SugarHouse has just over 800. 

The library is dominated by online slot machines (1550+) followed by 60 table games 19 video poker and 42 live dealer games.

The mobile platform has around 95% of the games. Missing from the game catalog is keno and bingo. Fortunately the operator has plenty of games from Slingo – which are a mix between slots and bingo. 

In addition you’ll find a handful of exclusive slots virtual sports and scratchers in the library. There are no advanced game filters so you may need to use the search bar to find these.

The live casino games are streamed daily between 11:00 and 03:00 EST. You can choose between 12 games with multiple tables for Live Blackjack and Live VIP Blackjack. There is also Live Auto Roulette that is streamed 24/7 and Live Dual Play Roulette which is streamed directly from the casino floor at Resorts Casino Hotel in Atlantic City.

Extra Mohegan Sun games info

With over 1500 slots it’s safe to say that Mohegan Sun has more than most NJ online casinos. Don’t believe me? Let’s compare: Unibet currently has around 534 slots and Borgata clocks in with 800+.Fortunately most of these come with demo versions so you won’t have to spend all of your hard-earned cash to discover your favorites. Instead you can test the games first before switching to real money wagering.Just as positive is the handful of exclusives in the catalog even if there may be fewer titles than what you’d find at other operators. For example 888casino has 35 while Borgata has 39. On the downside there are no advanced game filters. Why is this important? So that you can filter games by theme game studio paylines and RTP. Instead you can click “our favorites” or use the search bar to find a specific title. Also missing from the catalog is keno bingo and craps. Mohegan Sun online casino makes up for this though. How? By giving you plenty of different types of games. Everything from table games to scratchers and virtual sports is available – including live VIP blackjack for all you high rollers out there.So what prevents me from giving Mohegan Sun’s games a perfect rating? It all comes down to the lack of advanced game filters and missing game types. At least you can order the games alphabetically. 

Average US online casinos usually have around 15 software providers while Mohegan Sun online casino has 20. How other operators compare: Unibet (20) Golden Nugget (25) Caesars (19) SugarHouse (28).

The most popular names amongst the 20 game studios are NetEnt IGT SG Digital High 5 Games Konami Slingo and WMS. These can be found at most US casino operators while no bespoke software provider is available as yet.

Other operators you’ll find here are Nextgen Big Time Gaming Inspired Lightning Box Incredible Technologies Everi Spin Games ReelPlay AGS Ainsworth Wild Streak and Side City Studios.

Mohegan Sun’s game studios are top-notch – plus I like that you can play demos of their games even if you don’t register an account. 20 game studios place the online casino at the top of the market and they have around 50% of what I would consider the top game studios in the US. Here’s how other operators compare: Tropicana (5) 888casino (10) SugarHouse (28) and Caesars (19).Missing game studios include Playtech and RTG. However I’m yet to come across an operator with all of the top studios. You won’t find a bespoke software provider here either – fortunately there are a few exclusive games from studios such as ReelPlay.Most titles are NetEnt slots as well as other games by SG Digital and High 5 Games. You don’t need to download the software you can just play in your browser. I tested the casino software on my desktop computer and mobile device and am happy to report that I didn’t run into any issues whatsoever.My software rating of 81 is on the mark for this Mohegan Sun casino review. Why not all 100 points? Introducing more software providers would do the trick especially if they include the missing ones mentioned above.

US online casinos have an average of 8-15 payment methods. Mohegan Sun online casino falls within this range with 9 payment methods available.

The casino payment methods include VISA Mastercard PayPal online bank transfer PayNearMe VIP Preferred ACH and Play+. Alternatively you can deposit cash at Resorts Casino Hotel in Atlantic City.

Deposits are processed within 10-15 minutes. This is fairly quick but not when compared to other operators like Golden Nugget – where deposits are processed instantly. 

Not every banking method is available for withdrawals. Instead you can choose from these recommended options: Play+ PayPal online bank transfer VIP Preferred and ACH. Meanwhile the cashier is open 24/7.

Withdrawals typically take between 3-5 business days. This is the same for most operators including Borgata BetMGM and Golden Nugget.

There’s not much that I can complain about here except that there are fewer payment methods than other operators: Borgata (12) and BetMGM (15).However having 9 payment methods is still on par with most US online casinos. Plus I particularly like that you can make in-person deposits and withdrawals in Atlantic City. The minimum deposit is just $10. So when you claim the welcome bonus you don’t have to break the bank. Deposits will typically take 10-15 minutes to process but that too is in line with most other operators.Missing from the list of payment methods are Amex Discover Skrill and PaySafeCard. I recommend Golden Nugget if you prefer using Amex and Discover while Skrill is available at BetMGM.The banking page is accessible to both registered and non-registered players – a huge plus. Here you can find helpful info on the banking limits and whether the online casino charges you for transactions. The answer: no they don’t! The latter is pretty standard nowadays though. The fewer payment methods and long withdrawal times push this rating downwards but it still had good options overall.

The Mohegan Sun online casino is licensed and regulated by the New Jersey Division of Gaming Enforcement (NJDGE) and by the Connecticut Department of Consumer Protection (CDCP) – which also conduct game and revenue audits to ensure that everything is above board.

The website is protected by SSL encryption an internet security protocol that creates a secure connection between you and Mohegan Sun. So when you make a deposit all your personal and financial information is protected.

The online gambling site is run by Resorts Digital LLC the same company behind Resorts online casino and by law is required to provide you with safe gaming tools including: 

NJ online casinos are by law required to keep players safe – always! So I’m happy to see that Mohegan Sun casino ticks all the boxes.For starters the site has transparent terms and conditions which you can access by clicking the link in the footer. You’ll also find a link to the responsible gaming page with contact info for third-party organizations that can assist with gambling addiction. Another plus is the help section – where a bunch of information is available on the different safety tools mentioned on the safe gaming page. These include how to set deposit limits how to self-exclude and how to add two-step verification.I additionally like that the online casino receives positive reviews on the internet and requires players to provide their social security number when registering an account. Why? To prevent underage gambling and fraud of course.To conclude: Mohegan Sun online casino is on par with the rest of the market when it comes to player safety. They are licensed regulated and have all the standard safety measures in place. 

The channels available include email phone and live chat. Unfortunately there is no 24/7 customer support here. Instead the support team is available from 08:00 to 12:00 (midnight).

We tested the response time for each customer support channel. On average the support team responds with 1-3 minutes when using live chat while phone support takes around 15 min. followed by email – which can take anything from 10 minutes to a few hours to receive a response.

The quality of responses is generally good with very few follow-up questions required depending on the nature of your call.

I’m disappointed that the customer support is not available 24/7 especially since the service was so good. I’d contact the team during all hours of the day and not once received a bad service – even when it was about something technical.The time it takes for the customer support team to respond is excellent. Never did I wait for more than a few minutes for an agent to join live chat. Plus all correspondence is forwarded to your email address. Tropicana and Resorts do that too.The help section is where you’ll find FAQs. More importantly you can track your customer support requests or click “new request” to complete the webform – responses depend on peak times.The live chat icon is sticky on all pages which means you’re always just a click away from chatting to the customer support team. Pretty cool right?

The Mohegan Sun New Jersey website is easy to use and both first-time and returning visitors won’t have any difficulty getting around. Here are just a few highlights: 

Less user-friendly is the fact that there are no game filters. The search bar does help but you won’t be able to filter your favorite Mohegan Sun slots by game studio theme or payline. Fortunately there is a separate tab for megaways slots.

The mobile app also has a different interface to the desktop version. For instance to check the promotions on mobile you will need to access them from the menu.

While I like the overall user experience of the Mohegan Sun casino website there is room for improvement.The registration form is conveniently accessible from the homepage and you can complete it within minutes. I also like that the live chat icon is sticky on all pages. You can also check out the help section and select a category to try and solve any issues yourself which is what I tend to do most of the time.I’ve mentioned before that the games section doesn’t have an advanced game filter system. Here is where operators like Golden Nugget and SugarHouse lead the pack. Thankfully there is a search bar to make finding your favorite games a little easier.The search bar is user-friendly but glitches do occur if you misspell a game title. Errors may also occur when launching a game whether it’s the demo or real money version. I found that some demo versions didn’t work during this Mohegan Sun casino review but that may be due to maintenance.The mobile app also works well but the different interface from desktop can get confusing. It’s also a shame to not have the full suite of games on mobile especially since live games are available which is a rarity for mobile real money casinos.At any rate navigating the website is super easy while the loading speed for games is on par with other operators.