Tropicana Online Casino Review

Tropicana online casino review General

Tropicana online casino review
83/ 100 Expert rating
100% up to $200 Players from your location are not accepted

Is one of AC’s icon establishments worth its salt as an online casino? Does it hold up against other boardwalk casinos that have ventured online?

Today the NJ casino provides over 1500 games mobile apps 24/7 customer support and a welcome bonus available to all new players.

That’s just the beginning so keep reading this Tropicana casino review to find out what has changed since Tropicana Atlantic City Online accepted its first bet back in 2013.

Pros and cons

✅ 24/7 customer support

✅ Community jackpots

✅ Caesers Rewards member

    ❌ Slow loading times

    ❌ Slow response times

    ❌ Welcome bonus is quite small

Tropicana online casino review General ratings

83/ 100 Expert rating
76 bonus rating
88 games rating
71 software rating
93 safety rating
84 mobile rating
90 support rating
80 usability rating

Tropicana online casino review Playscore

90% Playscore

97

america-gambles-logo

96

play-usa-logo

92

american-casino-guide-logo

90

gambling-com-logo

90

nj-games-logo

90

vegas-insider-logo

89

gambling-guy-logo

72

Tropicana online casino review General Info

Launch date
2013
Company behind
Caesars Entertainment

Bonus rating

76/100 Weak welcome bonus better loyalty rewards

✅ Daily free spins community jackpots

✅ Caesers Rewards and VIP program

    ❌ Welcome bonus below par

You’d be correct if you said the new player bonus is not as attractive as those from other US operators such as Golden Nugget casino where new players receive a 120% match bonus of up to $1000 plus another 200 free spins on 88 Fortunes Megaways.Here it all boils down to a 100% deposit match of up to $200 on your first deposit so if you’re after a free spins bonus look elsewhere. Fortunately the minimum deposit is set at just $10 – which is below the $20 minimum usually asked for by most US operators.It’s a small consolation for not receiving a BIG welcome bonus but I believe that the true value of playing at Tropicana Atlantic City Online comes afterward. Existing players are treated to a variety of promotions some are top-up deals others are one-day-only offers to celebrate special days such as Memorial Day. These offers tend to be excellent are are a good incentive to stay a regular player at Tropicana online casino.

Games review

There are a massive amount Tropicana online casino games with around 1500 titles to choose from. That’s considerably more when compared to Unibet (600+) and SugarHouse (1100+) 

1430+ online slots and 29 online table games make up the majority of games while 10 live games and 40 jackpots complete the catalog. Don’t expect anything exotic like pai gow poker at this online gambling site.

The card and table games section caters to both low and high-stakes players. While the selection of games is limited options include High Stakes Atlantic City Blackjack High Stakes Single Deck Blackjack and Single Zero Roulette.

Extra Tropicana game details

Games facts

Expert’s pick
Tiki Totems
Slots
1430+
Popular slot
Secrets of the Phoenix
Jackpots
40
Top jackpot
Diamond Bonanza
Table games
29
Popular table game
High Stakes Atlantic City Blackjack
Live games
10
Popular live game
Live Unlimited Blackjack
Average RTP
94.92%
Demo-play availability
Yes

Game types

Slots

Slots

Blackjack

Blackjack

Roulette

Roulette

Baccarat

Baccarat

Craps

Craps

Keno

Keno

Video Poker

Video Poker

Live Baccarat

Live Baccarat

Games rating

88/100

✅ Huge games library

✅ Some exclusive games

    ❌ No specialty games

Tropicana has an impressive catalog especially compared to other online casinos that sit around the 800 slot range (Ex. DraftKings).The variety here is also impressive with slots jackpots megaways table games live games and even slingo on display. There are some specialty games missing like keno or sic bo but most players should find plenty to enjoy here.The impressive number of table and live games really helps the casino to stand out as well. Overall this is an excellent offering and Tropicana really earns its score here.

Games Software

11 different software providers power the games at Tropicana online casino such as NetEnt casino games SG Digital games IGT slots Roxor and Gamesys.

This is pretty average for most online casino software options as most operators usually have around 10-20 providers on the books. 

While there are fewer software providers than other competitors such as 888 Golden Nugget and BetMGM the quality of the games is good with them being smooth and lag-free.

The gambling site also has one live provider available Evolution Gaming. This is standard for all casinos owned by Caesars Entertainment who have made a deal with the provider to give live software to all their casinos.

Software facts

Most popular slot software
Roxor Gaming
Number of software providers
11
Live providers
1
Most popular live software
Evolution
Bespoke software
Yes
Download required?
N/A

Available software

SG Digital

SG Digital

NetEnt

NetEnt

IGT

IGT

Evolution Gaming

Evolution Gaming

Everi

Everi

Big Time Gaming

Big Time Gaming

Gamesys

Gamesys

Roxor Gaming

Roxor Gaming

Software rating

71/100 Average software providers

✅ Bespoke software provider

✅ Live casino software

    ❌ Average number of software providers

Whilst the casino has fewer software providers than some of the best online casinos in the US the number is pretty average for the iGaming market. In comparison Unibet has 20+ software providers.The casino earns some points with its live software. Evolution Gaming is the top choice in New Jersey making it a great choice for Tropicana casino. On a positive note I like seeing card and table games by Roxor in the mix. More often than not NetEnt and SG Digital are the preferred game studios for blackjack roulette and video poker. Here you will have all three available – a major plus!Roxor has additionally developed a selection of bespoke games. These can be played at both Tropicana and Virgin so maybe they’re not as bespoke as one would imagine but they’re a joy to play.

Payment methods

The payment methods available are roughly on par with the rest of the US market. The majority of operators have between 6-10 payment methods. 

Tropicana may seem to have above average payment options then other casinos but this number drops steeply when it comes to withdrawals with only five options available.

While you can use all of the below to fund your Tropicana online casino account the withdrawal methods are limited with only ACH Play+ PayPal Bank Transfer and the AC casino cage available. You may request a check but we recommend speaking to customer support to see if this option is available to you.

Deposits to your account are generally processed instantly but may take up to 24 hours depending on the method selected. Withdrawals meanwhile are processed within 3-5 business days. The quickest option is the AC cage where withdrawals are processed almost instantly.

Payment facts

Number of payment methods
11
Popular payment
Play+
Minimum deposit
$5
Maximum deposit
$5000
Average deposit time
Instant
Minimum withdrawal
$10
Maximum withdrawal
N/A
Average withdrawal time
48 – 72 hours
Deposit fees
No fees
Withdrawal fees
No fees

Deposit methods

MasterCard

MasterCard

Visa

Visa

PayPal

PayPal

Play+

Play+

VIP Preferred

VIP Preferred

PayNearMe

PayNearMe

Discover

Discover

American Express

American Express

Withdrawal methods

PayPal

PayPal

Play+

Play+

Bank Transfer

Bank Transfer

ACH Network

ACH Network

Cash at Casino Cage

Cash at Casino Cage

Payments rating

82/100 No fees from the casino but top withdrawal methods missing

✅ No fees from the casino

✅ Good minimum deposit limits

    ❌ Limited withdrawal methods available

New Jersey online casinos are quite competitive when it comes to deposit limits.Tropicana Atlantic City Online comes out on top in my opinion with a minimum deposit of just $5. This is fantastic when you consider the industry average is around $10 (Unibet SugarHouse) with some operators even going up to $20.Another plus is that no fees are charged when transferring funds to and from your account. However there may be additional charges when using your debit or credit card – which is common in the US.I like that players have a range of safe and reliable payment methods to choose from even though popular methods are missing. Where the gambling site fails to compete is the number of withdrawal methods to choose from – there are simply too few options here.The payment policy is transparent and easy to find but I did need to reach out to customer support to learn exactly what the deposit and withdrawal limits are – a little disappointing when they can include this type of info on the gambling site.

Safety features

Tropicana’s online casino is licensed and regulated by the New Jersey Division of Gaming Enforcement (NJDGE). The agency additionally conducts Random Number Generator (RNG) testing to ensure that the casino games are safe and fair.

Tropicana online casino is part of a prominent land-based group in Atlantic City. As a result they have a reputation to uphold and follow strict safe gambling protocols. Players can view these directly from the promotions page and terms of service page.

In 2021 the operator adopted Caesars Entertainment’s responsible gaming program joining the ranks of Caesars Palace Harrah’s and 888casino. 

 

Extra player safety details

safety facts

RNG auditing seals
N/A
Responsible gaming seals
800GAMBLER ICRG
Licenses
New Jersey Division of Gaming Enforcement
SSL encryption
256-bit
Two-factor authentication
Available
Ever blacklisted?
No
Deposit wager time and loss limits
All available
Self-exclusion
Available
Cooling-off period
Available

Safety rating

93/100 Outstanding safety measures and player protection

✅ Caesers Entertainment’s RG program

✅ Important safety measures in place

    ❌ No layout percentage certificates

While all NJ online casinos are licensed and regulated by the NJDGE not many of them can claim to adopt the same safe gaming practices as Caesars Entertainment. Tropicana Atlantic City Online is ahead of the pack in this regard with their own responsible gaming program.In truth there is only so much that an online casino can do to promote safe gambling but subscribing to the same safety measures as one of the top land-based venues on the planet is a plus and has contributed to Tropicana being one of the most secure online casinos out there.This includes using scientific data to develop and implement better policies and procedures.There is room for improvement though especially when it comes to information on how the games are tested for fairness. The responsible gaming page fails to mention how the NJDGE audits the payout percentages or how each game’s Random Number Generator (RNG) works.Otherwise there’s no reason for concern. The online casino is licensed in NJ receives mostly positive reviews and adheres to strict responsible gambling policies as part of a reputable land-based venue.

Customer support

Tropicana’s customer support is on par with the best in the US. Available support channels include 24/7 live chat and email as well as phone support from 09:00 EST to 23:00 EST.

We tested each customer support channel around 10 times during this Tropicana online casino review.

Live chat was the most efficient with a response time of 1-3 minutes. The customer support agents were knowledgeable but responses were often brief and required follow-up questions.

The average waiting time for phone support was around 15 minutes during peak times. The quality of responses was good and the agents didn’t hesitate to provide accurate information.

Email support is advertised as 24/7 yet response time can take a few hours. Players can email customer support directly from the web form on the gambling site.

support facts

Customer support availability
24/7
Live chat
Yes
Email address
NJSupport@TropicanaCasino.com
Contact number
1-800-986-9248
On-page support
FAQs and Help section

Support rating

90/100 Excellent customer support channels

✅ Quick response time

✅ Good support channels available

    ❌ Email response time can be better

All in all the customer support channels are really good. I tested each support channel and found the quality of responses to be on par with other operators even if email responses were a little slow.The answers I received from the support agents were generally good especially for easy yes or no questions. It was only when I requested detailed information such as the full deposit and withdrawal limits that the support agents came across as impatient – which is perhaps why I didn’t give Tropicana’s customer support the full 100 marks.That being said live chat transcripts are forwarded to your email address in case any further correspondence is needed – a plus!My only criticism goes to the FAQ section. While topics such as “How can I send my identification documents?” are explained in detail there were a few occasions where no information was available especially regarding deposit and withdrawal limits.

Usability

The user experience at Tropicana Atlantic City Online is great. Registration is quick and easy and navigation tools are available including filters and a search bar.

A toolbar is available on the top of the gambling site with access to common pages such as registration help and sound settings.

You don’t need to log into your account to access popular pages including the casino games promotions bonus rules and blog. The cashier can only be accessed by registering an account.

The Tropicana online casino app is available on both iOS and Android and comes with the full library of games. You can also demo all the game on mobile. For Android you will need to download an APK from the site browser.

Usability facts

Mobile app
Yes
Mobile game availability
Full suite
Ease of navigation
Quick and easy
Game filters
Yes
Search function
Yes
Loading speed
0.2 sec
UX and UI rating
Good
Other products
N/A

Usability rating

80/100 Average user experience

✅ Easy navigation

✅ All games on mobile

    ❌ Slow loading times

    ❌ APK download for Android

Rating the user experience starts with the registration form – thankfully the entire process takes less than 5 minutes which is on par with other US operators. I received my welcome email in even less time and claimed my Tropicana casino bonus just as quickly. I was off to a good start.But then it all came undone: because the site is just quite slowLoading 1000+ games causes the site to chug along and whilst they do help the filters can only do so much to speed up the process.Another pet peeve is that customer support isn’t sticky on all pages. You’ll need to navigate to the help section to click the live chat icon. On a positive note the promotions page is a one-stop-shop for everything you’d need to get started from the welcome bonus to information on Caesars Rewards. An added bonus is that one click is all it takes to jump from the games to the promotions page. The mobile app is just as good as the desktop version and comes with all the games which is a huge plus. I’m not a big fan of having to download an APK from the browser for Android as the Play Store guarantees a level of safety but the app itself works great.

Is one of AC’s icon establishments worth its salt as an online casino? Does it hold up against other boardwalk casinos that have ventured online?

Today the NJ casino provides over 1,500 games, mobile apps, 24/7 customer support, and a welcome bonus available to all new players.

That’s just the beginning, so keep reading this Tropicana casino review to find out what has changed since Tropicana Atlantic City Online accepted its first bet back in 2013.

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