Ivy Casino

@10bet UK @GB

Ivy Casino – Official Trustpilot Profile Welcome to the official Trustpilot page for Ivy Casino, one of the UK’s most trusted and regulated online casinos. This space is here for our customers to share their experiences openly, and for us to provide transparent responses, clarify misunderstandings, and demonstrate our ongoing commitment to fairness, compliance, and responsible entertainment. We know choosing an online casino comes with questions: Is it safe? Are payouts fair? How quickly are withdrawals processed? At Ivy Casino, we want to answer those questions directly. This profile gives you insight into how we operate, what we stand for, and how we ensure our players are supported at every step.Who We Are Ivy Casino is operated by a licensed company that is fully regulated by the UK Gambling Commission (UKGC) — one of the strictest regulatory bodies in the world. This means that everything we do, from the way our games are delivered to the way we handle customer funds, is closely monitored and audited to protect players. Our platform brings together: - Thousands of casino games from the world’s top providers, including slots, live dealer tables, blackjack, roulette, slingo, instant win games, bingo, and more. - Exclusive games like Rodeo Grand that you’ll only find here first. - Fast, secure payments through industry-trusted methods such as Trustly, Visa, Mastercard, and e-wallets. - 24/7 customer support, including live chat and email. - Responsible gambling tools built directly into your account, so you stay in control. Our aim is simple: to create a safe, fun, and fair casino environment that puts players first.Licences, Security, and Fair Play We regularly see reviews from customers concerned about the fairness of games or questioning payouts. Here’s what you should know: - Regulation: As a UKGC-licensed casino, every slot, table, or live game we host is tested, certified, and provided directly by the software developer. Ivy Casino cannot alter outcomes. - Random Number Generators (RNGs): All digital slot games use independently tested RNGs to ensure randomness and fairness. Ivy Casino has no control over when a bonus lands or how much a spin pays. - Return to Player (RTP): Each game has a published RTP (Return to Player) percentage, which is set by the game’s provider. This number reflects the long-term statistical average over millions of spins, not short-term play. - Player funds: All deposits are protected in line with UKGC requirements. Withdrawals are paid from a ring-fenced account and are never used for operational expenses. We believe in complete transparency. That’s why you’ll see us reference RTPs, explain processes like additional checks, and link to resources where players can learn more.Deposits and Withdrawals We know that payment speed is one of the most important things for customers. Here’s how it works at Ivy Casino: - Deposits: Almost all deposits are instant and appear in your account within seconds. If you ever have an issue, our support team can help trace and confirm the transaction. - Withdrawals: Many withdrawals are processed automatically and instantly, especially once your account is verified. However, there are occasions where withdrawals require manual review, particularly for larger sums, new accounts, or transactions flagged by our payment provider. - Verification: Like all licensed casinos, we are required to perform Know Your Customer (KYC) checks. This can include proof of identity, proof of address, or proof of payment method. While we understand it may feel inconvenient, this process is required by law and is designed to protect players from fraud, identity theft, and money laundering. - Additional checks: Occasionally, larger withdrawals may undergo gameplay or risk reviews. This is standard across the industry and ensures both compliance and fair play. We are constantly improving our processes to make withdrawals as quick and smooth as possible while maintaining compliance with UK law.Promotions and Bonuses From time to time, Ivy Casino offers bonuses, free spins, and exclusive promotions. Some important points: - All promotions come with clear terms and conditions that outline eligibility, wagering requirements, and withdrawal limits. - Players are free to opt in or out of bonuses. If you prefer not to have wagering requirements attached, you can play without bonuses. - We recommend reading the T&Cs before claiming a bonus so there are no surprises later. - We encourage all players to treat promotions as an extra perk — not a guarantee of winnings.Responsible Gambling At Ivy Casino, responsible play is at the core of our values. We want players to have fun, but never at the expense of wellbeing. Our site includes: - Net deposit limits (daily, weekly, monthly). - Time-outs and self-exclusion options. - Reality checks to keep track of how long you’ve been playing. - Access to support organisations like BeGambleAware and GamCare. If we identify concerning play patterns, our Safer Gambling team may reach out or apply account restrictions. These steps are designed to protect customers, even if they feel inconvenient in the moment.Our Approach to Customer Reviews We welcome feedback on Trustpilot, whether positive or critical. Reviews help us improve and give potential players real insight into what to expect. That said, we want to be clear: - Some reviews are unverified or may not be from actual customers. Where this is the case, we will state it in our responses. - We take genuine complaints seriously and always invite reviewers to share their registered email address via Trustpilot’s secure “Find Reviewer” tool so we can investigate directly. - Spam or promotional reviews unrelated to Ivy Casino will be flagged to Trustpilot for removal, in line with their guidelines. You’ll see us respond to reviews in a consistent way: professionally, fairly, and with transparency.What You Can Expect as a Player - Easy sign-up with quick account creation. - Verification (sometimes instant, sometimes requiring documents). - Hundreds of slots and table games from leading developers. - Fast deposits and withdrawals (with occasional checks where needed). - 24/7 support, including live chat and email. - Fair, regulated play under UKGC rules. - Full control of your play with built-in responsible gambling tools.Addressing Common Concerns Raised in Reviews “I didn’t get my withdrawal instantly.” Not every withdrawal is instant. Large amounts, new accounts, or flagged transactions require checks. Most are completed within hours. “I keep losing, the site must be rigged.” Games are provided and audited by licensed developers, not manipulated by Ivy Casino. All outcomes are random and certified by regulators. “They asked me for more documents.” Extra verification is sometimes required depending on the payment method or withdrawal amount. We understand it can feel repetitive, but it’s required by law. “My account was suspended.” Accounts may be temporarily suspended for verification, security checks, or safer gambling reasons. In all cases, players are notified by email.Looking Ahead We’re continually investing in: - More game providers to expand our library. - Faster payment solutions to make withdrawals even quicker. - Improved user experience across mobile and desktop. - Educational content on our blog, covering everything from new game releases to responsible gambling guidance. Our goal is to remain a leading UK online casino that players can enjoy with confidence.Final Word We know online casinos are sometimes viewed with scepticism, and that negative experiences can feel frustrating. At Ivy Casino, we want to build trust by being transparent: we’re licensed, regulated, and committed to fair play. While not every spin can be a win, every player deserves an environment that is safe, secure, and enjoyable. That’s what Ivy Casino strives to deliver every day. Thank you for visiting our official Trustpilot page. If you’re a customer with feedback, please share your experience here — and if you need assistance, reach out via live chat, email, or by responding to our Trustpilot information request so we can help you directly. The Ivy Casino Teamwww.ivycasino.com New players making their first deposits only. Min deposit £20. 100% deposit match, max £100 cash. 30x wagering on first deposit amount to receive cash. Redeposit allowed to complete wagering. 18+. Full T&Cs apply.

• 7
• 1343

High Stakes Roulette - No Limit Roulette Online

@10bet UK @GB

High Stakes Roulette - No Limit Roulette Online has 5 stars! Check out what 44 people have written so far, and share your own experience.

• 1
• 25

Top EU casinos that accept UK players - Best European Sites

@10bet UK @GB

Top EU casinos that accept UK players - Best European Sites has 5 stars! Check out what 73 people have written so far, and share your own experience.

• 1
• 28

WeHost Ltd

@10bet UK @GB

WeHost Ltd has 5 stars! Check out what 43 people have written so far, and share your own experience.

• 1
• 19

The Poker Dealer

@10bet UK @GB

1 person has already reviewed The Poker Dealer. Read about their experiences and share your own!

• 1
• 16

The Phone Casino

@10bet UK @GB

Our Mobile Casino is the best in the business with 1500+ mobile slot games available with exclusive free-to-play bonuses every single day that promise cash, free spins, and any other prizes you can think of. The Phone Casino has some super exciting slot games in store including, Monopoly, Bonanza, Ecuador Gold, Fishin’ Frenzy Megaways, Poltava, Reels of Luck, 88 Fortunes, Rainbow Riches and Wolf Gold – and that’s just the tip of the iceberg! Our live dealer casino games are as close as it gets to the real deal. Watch the dealer as they spin the wheel in a thrilling session of Live online Roulette! If that’s not your cup of tea, then maybe some live online Blackjack, Baccarat, or Three Card Poker will get you rolling! We’ve got Casino Holdem and Texas Holdem too.

• 1
• 189

50+ Non UK Casinos for UK Players - Non UK Casino Sites

@10bet UK @GB

Do you agree with 50+ Non UK Casinos for UK Players - Non UK Casino Sites’s 4-star rating? Check out what 41 people have written so far, and share your own experience.

• 1
• 32

Betfred

@10bet UK @GB

Betfred was established in 1967 and now boasts over 1,400 shops in the U.K. alongside a superb digital presence. Betfred’s offering includes Sports and Lotto betting, Casino and Games giving industry-leading value, excellence and innovation to all our customers. Bet on Sports Visit betfred.com for a host of live events and markets across a vast range of Sports and specials markets, plus exclusive offers like Double Delight & Hat-trick Heaven and Fred’s Pushes. For details, and full terms and conditions, please visit betfred.com.

• 2
• 279

Non UK Betting Sites

@10bet UK @GB

Do you agree with Non UK Betting Sites’s 4-star rating? Check out what 26 people have written so far, and share your own experience.

• 1
• 24

USA Casinos for UK players - Best US Casinos For UK Players

@10bet UK @GB

Do you agree with USA Casinos for UK players - Best US Casinos For UK Players’s 4-star rating? Check out what 51 people have written so far, and share your own experience.

• 1
• 32

Unclaimed

@10bet UK @GB

Do you agree with Unclaimed ’s 4-star rating? Check out what 21 people have written so far, and share your own experience.

• 1
• 22

Rosy Bingo

@10bet UK @GB

Do you agree with Rosy Bingo’s 4-star rating? Check out what 1,092 people have written so far, and share your own experience.

• 1
• 22

BetPlays

@10bet UK @GB

How many stars would you give BetPlays? Join the 353 people who’ve already contributed. Your experience matters.

• 1
• 17

BetGoodwin

@10bet UK @GB

Welcome to BetGoodwin – your number one destination for online sports betting and casino games in the UK! Enjoy livestreamed events, competitive odds, and world-class customer service on our user-friendly platform. Experience lightning-fast withdrawals so you can access your winnings without delay! We also bring you unbeatable value with permanent offers: Up to £100 free bet if your horse loses by a nose, finishes 2nd to a 50/1+ shot, falls at the final hurdle when in front, or is beaten by under half a length in a chase. Best Odds Guaranteed from 10am daily on all UK & Irish Horse & Greyhound Racing. For greyhounds, get a free bet up to £25 if your selection finishes 2nd beaten by a short head. T&Cs apply.

• 1
• 209

MegaCasino UK

@10bet UK @GB

1,096 people have already reviewed MegaCasino UK. Read about their experiences and share your own!

• 1
• 15

MrQ.com

@10bet UK @GB

All fun, no faff; that’s the MrQ approach. We’re here to liven up your gameplay with our award winning no-nonsense spice. At MrQ online casino, we have loads of lovely stuff. Let’s start with all winnings paid as real cash - and no wagering requirements on bonuses, ever. How about cashing out in seconds AND receiving your money within hours? Phwoaaaaaar. We know you love to play, so explore over 1,000 of the juiciest slots, casino games and live dealer tables on your mobile or tablet today. Join now and get 20 free spins on just a £10 deposit. Decent sauce. Need some help? Get in touch with our support team via chat, available from 08:00am to 9:00pm, 7 days a week. At MrQ, we pay all winnings as real cash with no wagering requirements on bonuses. Tasty!

• 1
• 159

Playcryptoo

@10bet UK @GB

Do you agree with Playcryptoo’s 4-star rating? Check out what 59 people have written so far, and share your own experience.

• 1
• 21

Slots Not On Gamestop UK Sites List 2024

@10bet UK @GB

Do you agree with Slots Not On Gamestop UK Sites List 2024’s 4-star rating? Check out what 27 people have written so far, and share your own experience.

• 1
• 28

Ladylucks

@10bet UK @GB

Ladylucks has 5 stars! Check out what 94 people have written so far, and share your own experience.

• 1
• 18

You Play We Play

@10bet UK @GB

Do you agree with You Play We Play’s 4-star rating? Check out what 1,737 people have written so far, and share your own experience.

• 1
• 24

Betti1

@10bet UK @GB

How many stars would you give Betti1? Join the 305 people who’ve already contributed. Your experience matters.

• 1
• 17

Crypto Casinos UK ➤ BTC ➤ ETH & More

@10bet UK @GB

Do you agree with Crypto Casinos UK ➤ BTC ➤ ETH & More’s 4-star rating? Check out what 26 people have written so far, and share your own experience.

• 1
• 29

Ace of Diamonds Fun Casino

@10bet UK @GB

Ace of Diamonds Fun Casino has 5 stars! Check out what 106 people have written so far, and share your own experience.

• 1
• 22

Slots Temple

@10bet UK @GB

Home to the best real money slots, free slots and slot tournaments. We have the very best games such as Temple Tumble, Bonanza, Book of Dead, Big Bass Splash, Big Bass Bonanza and Fishin’ Frenzy. It’s safe to say you won’t find this incredible mix of games anywhere else! You can also win cash prizes playing your favourite games in Slots Temple Tournaments. Compete against others to climb the leaderboards and win prizes!

• 1
• 122