Great site and service

• Great company that helps with any issues you could be facing

It is best to solve the problems

• I submitted a complaint against CrownPlay Casino through AskGamblers after the casino ignored my self-exclusion request sent on 31 January 2025.In my email I wrote clearly:“Please self exclude me from your casino. I am spending so much money. I do not want to continue this way.”Despite this CrownPlay left my account open until 8 February. Between 3–8 February 2025 I was able to deposit NZD $7845. During this time the casino even offered me more bonuses including a $1000 VIP bonus instead of enforcing my exclusion.I reminded them again on 5 Feb and 8 Feb that my self-exclusion request had been ignored and asked for my deposits to be refunded.Most importantly CrownPlay’s own website states that self-exclusion requests are processed within 24 hours (I have attached a screenshot). They failed to meet even their own standard.Yet AskGamblers ruled that CrownPlay “acted in accordance with their Terms and Conditions.” This ruling completely ignored my timestamped evidence my repeated follow-ups and the casino’s own Responsible Gambling policy.If you expect fair treatment and genuine player protection be very cautious — my experience shows AskGamblers may not act impartially when casinos are clearly at fault.This decision is unfair because responsible gambling obligations override T&Cs. Self-exclusion requests must be enforced within 24 hours — not 8 days later after allowing me to deposit NZD $7845.AskGamblers completely ignored this evidence and sided with the casino which raises serious questions about their fairness and impartiality.If you’re a player expecting real protection and unbiased mediation be cautious. My experience shows AskGamblers may not always prioritize player protection even in clear cases of a casino breaching responsible gambling duties.

Unfair Complaint Handling – Ignored Clear Self-Exclusion Evidence

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• Professional Response on time

Professional Response on time

• Thank you to Luka from customer service who helped me this morning Response was almost instantvery pleasant and thoughtfully accommodating really made my experience playing at spin City casino that much more enjoyable . 5star customer service ❤️ see you again soon ❤️

Thank you to Luka from customer service…

• I looove the interface its easy to navigate.And the rewardsthey reflect immediately you have a win😌💪🏾 Looking forward to having an amazing time and more wins

I looove the interface

• The Ask Gambler casino has good interface to work on and its not hard to use as it directs you well to solve your casinos problem. It has helped with fraud as many other platforms are more of fraudster when in it comes to collection of money and their fees are too way up.

The Ask Gambler casino has good interface

• i learnt of this site from microworker and the site is good

i learnt of this site from microworker…

• Though new to this website I am overwhelmed by the state of the user interface. It is quite easy to navigate between casinos. The award system is great too. I look forward to having an acceptable winning streak. Keep up guys.

Very dependable user interface

• The Ask Gamblers casino had a lively atmosphere with friendly staff who made me feel welcome right away. The games were fair and diverse from tables to slots and payouts felt reasonable. Drinks and service were quick and the overall vibe was exciting without being overwhelming. Definitely a fun experience worth repeating. casino had a lively atmosphere with friendly staff who made me feel welcome right away. The games were fair and diverse from tables to slots and payouts felt reasonable. Drinks and service were quick and the overall vibe was exciting without being overwhelming. Definitely a fun experience worth repeating.

The Ask Gamblers casino had a lively…

• I had a pending withdrawal issue with ybets casino which was not paying me my withdrawal for few weeks and I filed a complaint with askgamblers which in turn contacted ybets who in turn opened up communication with me and at the end my complaint was solved successfully and I got paid my withdrawal. Many thanks to ask gamblers

Ask Gamblers helped me solve my complaint with Ybets

• Hello when I saw the system of the platform I really expect the very great opportunity for earning money online. Good job guys for doing this nice website. You know I really love playing gambling online thats why I really look for this kind of opportunity. Keep going guys and do good for the community.

Hello

• I had a withdrawl issue and by complaining on ask gamblers website issue got resolved. Thank you Askgamblers team.

Great job as always

• Gambling is not a good way but there are some people like me . If there are any problems or difficulties. I had many similar problems in my experience thank you very much for solving it for me. Ask Gamblers will correct and clear them up. Very grateful. i am very Very happy. i love Ask Gamblers..

AskGamblers resolve issues promptly related to online bookmakers

• Even customer care service of respective gambling site cant solve the the problem but with the intervention of askgamlers my problem got resolved. Thanks Askgamlers

My experience

• the fact that they are heavily concern about what bettors complaints and posts makes them accountable and standout

Even customer care service of…

• thankyou so much ask gamblers for helping me get my money from posido casino i cant thank you all enough!

Holding betting platforms accountable.

Didnt help me.

thankyou so much ask gamblers for…