Wonderful and fantastic game

• for some reason the site never accepts files i attach but i send them to the support email and they attach it ask gamblers has helped me with a few issues now and is top notch in their profession

Very helpful.

• The platform is very supportive and the issue get resolved within time frame for which I was wandering for 30 days. I am happy that they resolve it within 2 days

top notch site for gambling issues

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The platform is very supportive and the…

• nice and fantastic. It is really good that there is institute like askgamblers to help players.

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• Great support as always :) The only ones I trust when it comes to a complaint with gambling operators.

nice and fantastic

• AskGamblers presents itself as an independent dispute resolution platform. In reality it functions as little more than a message board where casinos repeat themselves until the platform shrugs and closes the case.I submitted a complaint towards Goldex Casino backed by video evidence showing a live bonus mechanic (a POWER symbol) visibly active during a game round and then never resolved. In this game POWER symbols are not cosmetic. They always resolve to a value or effect. The casino’s explanation was that it was “just a visual glitch” and that the server logs override what the player sees.Rather than analyze whether a game is allowed to present active mechanics that later “don’t exist” AskGamblers simply deferred to the operator’s Terms and Conditions and the provider’s self-serving statement that “no technical issue occurred.”No adjudication took place. No independent reasoning. No examination of whether the game’s behavior was misleading or incompatible with its own rules. The platform did not evaluate the evidence; it merely relayed the casino’s position and closed the case.AskGamblers does not resolve disputes. It exhausts players until they give up. If you are looking for advocacy accountability or a platform that actually weighs evidence and logic this is not it. AskGamblers is designed to protect operators not players.

Great support as always :) The only…

• Ive crossed paths with 5 different arbitration services in my life. This gives me more of a point of reference than most. My experience with Ask Gamblers made me neither angry nor happy. I just found it to be a waste of time.By their own accounting of the 106833 complaints they received only 34838 complaints were processed. Having tried them a couple of times now I am getting a sense of what this means. Ive seen them over and over again look for quick outs to close my complaints without taking a position or really doing any work. Their official reasons for doing have generally been framed in a tone deaf uninvested and bureaucratic manner with wording that kind of circumvents the point but which might imply a sort of dispassionate professionalism to the easily impressed. To me it looks like window dressing - copy and paste filler of interchangeable language.There also seems to be a prioritization of protocol over substance. Did you think they were going to email you when they responded? Wrong. You did not respond within 48 hours so your complaint is now kaput. Did you miss where you need to screenshot every essential detail in your initial submission? Never mind the basic facts were not disputed and nobody else requires this. Complaint closed. Is there actual complexity to your complaint? Complaint closed. Redirect your complaint to the appropriate regulatory body. Did you come here to begin with because as in the vast majority of cases there is no objective regulatory body with any teeth? Too bad. Was your casino not on their short list of casinos? Too bad. Did you have an ongoing issue with a casino that was on their list but is not any longer? Too bad. Complaint closed. Unprocessed i.e. most complaints do not go on the public record. It forces you to be careful even warning a casino that you will go to a third party. Unprocessed complaints have a habit of becoming spun as rejected or illegitimate by the opposition.To be perfectly blunt my most recent complaint was pretty open and shut simple and had no lapses in presentation that Ask Gamblers could leverage to close my complaint. Didnt matter. They responded with:After careful consideration of your case AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.Does the above response feel like it could be copied and pasted as an answer to any complaint? I believe this manner of handling complaints is inflating the Trustpilot score. Intervene on easy cases for + feedback else stay neutral. Do not lose sight that Ask Gamblers is a business constrained like any other with the usual unending pressures to optimize profit. Slow turnover and complexity are not profitable. Optics is. As I understand it Ask Gamblers makes its money portaling people off to casinos. Naturally then many of the complaints they handle will be against these same casinos. This creates the potential for conflicts of interest. Moreso I have seen the hand of Ask Gamblers parent company in my dealings with Casinomeister another casino complaint service within the same corporate umbrella. It was not pretty. See my other review. Admittedly Ask Gamblers has been better than some of the other services Ive seen who will make verdicts without doing the work to correctly understand the material or who will become punitive if you fail to remain a docile supplicant. Ask Gamblers will just remain neutral. Still that is a low bar.Sadly my extensive personal experience has shown me that the online gambling industry is rife with emboldened operators who will constantly probe around to see what they can get away with when there is little downside for doing so. If a casino tries to cheat a person who has enough competence and tenacity to stand their ground and pressure the casino to do the right thing that type of situation just becomes a resolved complaint - a statistic where the casino comes off as looking reasonable. Systemically I have not seen the privatized casino complaint industry hold these casinos noses to the fire for trying such stunts to begin with. Not local to Ask Gamblers but I personally consider myself to have lost a lot of money over the years to what I consider antipathetic oversight posing as something else. In a more general sense Ask Gamblers IMHO seems to be an embodiment of the kind of problems one should expect in a world where basic consumer recourse is in itself commoditized. Casinomeister Casino Guru SBR Ask Gamblers...I have found them all to be lacking. They do not exist to bring truth to power.

A Platform That Relays Excuses Not Justice

• Thanks team for your support in getting my deposit and withdrawal issues resolved. With you the bookmaker is not even responding to mails. Thanks for existing.

My Repeatedly Underwhelming Personal Experience

• Super helpful for all issues

Thanks team for your support in getting…

• Thanks to the Askgamblers Complaint team for the help quickly solving a case.Their help was invaluable! Couldnt be happier!

Super helpful for all issues

• Quick and efficient and helpful when it comes to getting your complaint solved asap.

Perfection!!

• Jackpotter amazing casino! My favorite! Fast payouts and deposits

Quick and efficient and helpful when it…

• It was wonderful experience after raising my issue on their platform that was instantly reviewed and posted on their platform. Later my concern was resolved.

Jackpotter amazing casino

• Its very good service great response 10 out of 10👍

Askgambelers is wonderful and best platform to raise concerns regarding online casino.

• They deleted my negative review and many more and they only accepeted positive reviews.Btw here they flag negative reviews that tell the truth about them but they dont flag 5 star reviews that write about casinos. Haha. You can see just by the cherry picking what company they are and imagine their employees. Just imagine them. Anyway stay away. They only accepted my positive reviews so they could promote their affiliate casino links.

Its very good service

• Wow excellent site of income source. Very helpful for us.

They deleted my negative reviews

• True luck casino is a good casino with a lot of different slots and variety. And has good payouts. I would recommend it!

Wow excellent site of income source

• Was able to resolve issues promptly when I was not able to get a reply from the casino It’s great to have somewhere to go that can assist especially when you were trying to do the right thing as I excused myself from a casino and this was ignored and allowed me to keep depositing I know I am going to loose money sometimes but this would not have happened if they had excluded when requested

True luck casino is a good casino

Was able to resolve issues promptly…