Appalling customer service

• Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you the rest have miserable faces. Drinks machines for water always broken & our of service...coffee machines area filthy looks like theres fewer now. No waiters around for drinks...was thirsty not the bar staff cud give me water sent me from one place to another...JUST OVERALL TERRIBLE CUSTOMER SERVICE!People spend alot of money on rigged machines not paying out most of the times or paying peanuts. Going to band myself from going there. Not so full & yet machines hardly paid.

Aspers Stratford

• Aspers Stratford. There is no doubt that these machines are set to a lower rtp then machines found in other London casinos. I’ve watched and played for hours…………trust me this venue is the worst 😞

Horrendous should be closed down

• Horrendous nearly 40 yr old turned away with no ID for no reason unless an 18 yr old has a membership probably top5 most rude venues in the UK train your staff embarrassing would review as 0 not 1 if I could can not down rate enough

It’s a place alike another but much more affordable except for the slot machines too expensive with no fun .

• I want to apologise for the previous review but this review will be not relevant because this is for the online service which I never used. Here in London unfortunately isn’t alike Las Vegas where there are many types of buy in tables and slot machines the minimum bet is 1 Pence not 0.20 or 0.33 or 0.66 which first the machines are not paying at all just money eaters and the rest compared other casinos it’s much affordable for some tournaments buy in .Overall the Stratford Westfield isn’t that bad .

Worst customer service and some of the…

• Worst customer service and some of the dealers are very rude. They are on a fixed wage but get very happy to see you lose. Dont ever come here and spend a penny. Plus they expect you to give them tips even when you are losing.Plus still charging you 5 pounds for orange juice thats not even fresh.This is not gambling establishment its a parasite establishment

DO NOT BOTHER!!! ITS A BIG CON

• DO NOT BOTHER!!!!!!! YOU WILL NOT GET YOUR MONEY. Ive been trying since the 28/12/24 but have been given every excuse not to pay me my money. Speak to them on l live chat they all say the same-thing you have to Wait 24 hrs. They didnt say I need to wait day 24 when they took my money. It a con. Be carfull

Rigged machines at venues

• Rigged machines at venues. Avoid these scammers!

Rubbish casino loss yesterday 1500 play…

• Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 999procent u loss they not giving chance to we dont play noone a lote.off people just come to play 50pemce for fun nothing else for win this casino is useless dont try to win they its big scum

Rude and unwelcoming!

• Myself and my boyfriend decided to try Aspers casino in Stratford for the first time tonight after a meal. As we approached the entrance via the outside we were asked immediately if we had been drinking. My boyfriend does not drink alcohol and I explained I had two drinks with my meal. After this the door staff continued to question us and made us feel very uncomfortable. So much so that I decided I did not feel comfortable entering the casino after all the questions. My boyfriend asked for the staff members name and he replied with Papa. We appreciate that the men in question are just trying to do their job but this was extremely unnecessary and completely unwelcoming. Even to go as far as saying we felt victimised. Such a shame for a first experience! Definitely would not recommend going here unless you are 18 and wearing a tracksuit. Will not be returning any time soon!

Having worked in retail was always told…

• Having worked in retail was always told to treat customers the same .so why was it at about 7pm a tall member of your staff gave a bottle of water to a lady playing on the machines but when my husband asked for one he was charged £1.50 not the amount just the principle

Total rip off site..avoid

• The restaurant staff were amazing. They managed to serve 22 of us for a pre booked Sunday lunch at the same time. It was delicious as always. Fantastic venue

The restaurant staff were amazing very efficient and friendly

• I love to play poker at Aspers Stratford. However this is the 2nd time I have had to put up with foul smelling people at the table. Surely a bit of poker etiquette is in order. Theres toilets have a freshen up beforehand! I dont know how else to report this? Do you let the floor know. Finally broke tables and it smelt better. However hot sweaty people need to wash. Thank you.

Foul Body Odour Poker Room

• Never had this type of experience before - Aspers Casino in Milton Keynes. I was stopped and asked what did you drink and where are you coming from? at the door.I had driven from Northampton and never drink and drive - the staff members were extremely poor at even talking to me - started making things up like dont shout and dont be aggressive - I still went inside purely because I was intent on relaxing ...

Poor security/front door staff Aspers Milton Keynes

• The Casino MK. This Aspers site (& possibly the entire company) discriminate against disabled people. They do not acknowledge or accept Personal Independent Payments (disability benefits) as an income. This & DWP Employment Allowance is the only money my Mum receives as she has been registered as medically retired since 1999. No-one has shown any sensitivity or confidentiality when asking my mum to provide further financial information in order to keep her membership. She has been publicly humiliated embarrassed and made to feel like she is worth less than other members all specifically because of her disability benefits and income. Despite an awful 4-month ordeal at end of 2022/ beginning of 2023 to get her membership reinstated & after providing letters that detail her income & personal bank statements (along with supporting documentation) Aspers are asking for this information again just over a year later! I know many members of The Casino MK of whom all go to the casino regularly. However only my Mum and 1 other individual have been asked for this invasive & intrusive financial information. Coincidentally both of them are on disability benefits & registered medically retired!! The contact form on Aspers website does not work. No-one on the Head Office phone number seems to care. I was told by a lady in The Casino MK to email a generic email address for the new General Manager. The first email acknowledgment I got back was him mostly telling me his life story & career history (like I care?!). After 3 weeks I’ve finally had a response to my very detailed complaint which was almost as completely pointless as his first email. He suggested emailing the Aspers complaints email address if I want to escalate the issue. Ironically this email address is blocked! Just another example of Aspers’ appalling customer service. Will be going back to the Equality Advisory Support Service & Citizens Advice to understand how to progress this further from a legal perspective.

The Casino MK

• Aspers Newcastle. I’m a bit disappointed by the door staff as they decided to get abit funky with me saying I was to intoxicated. This was around 2300. I’ve only been out 3 hours. Getting drunk that quick is impossible during a meal in a restaurant. Never once have I caused a problem in any establishment. My wife was in the casino entertaining our clients for a night out. I was refused about 10 mins later. I thought this was a mistake and went round the back to be knocked back again. Went back to the door and 3 doormen grabbed me by the neck and arms. So after the police had made their decision as judge and jury whilst these doormen are smirking behind the police they judged the matter in their favour. Obviously no audio of what was said in the footage.Anyway I made a complaint to the GM David Tait that reviewed the footage and same again justifying their actions. I can remember when doormen were classy standing in the doorway making sure you wouldn’t get near the door. There was absolutely no need to go overkill on the force they used. So the complaint result was a total ban from all Aspers casinos. Apparently I’m just a profile.So after leaving I managed to get in touch with the wife to meet me down at another casino where they gladly let me in through the door passing a well presented doormen without any fuss. It’s funny how they didn’t stop me for being intoxicated. I won’t be persuading any civil claim. Yous are not worth the bother. I never thought I would write this review but it well deserved under the circumstances.

Disgusting Door Staff

• Shocking absolutely disgusting the way these people treat there customers the are absolutely appalling I was playing on a card table and the manager came over to me and said that the dealer had paid me by mistake about 15 minutes ago and that I was too pay the £45 they said I was paid as you can imagine I was fuming and told them it was a dealer error and I was not prepared to pay As a result I was threatened to be bared which I was quit pleased about because I would not recommend anyone to waste there time money or good nature in there the place and staff should be totally ashamed of themselves £45 the amount of money they make every second it’s a joke stay well clear of this shambles

Shocking absolutely disgusting the way…

• I accidentally spilt some water on my bingo ticketsso I politely asked if they could be changedI got told a definite big NOand I would have to buy some morethis was on ties evening bingocame back the following week to play againthe first game startedand a lady knocked over her coffeeall over her ticketsthe game was stoppedand she was given a whole new book of ticketsand was not asked to pay for themthe lady I spoke to this about was very rude to meso 1 rule for oneand 1 rule for anotheror if you’re face fitstotally not fairand next time I won’t be so politeRegards…awaiting your reply aspers?

I accidentally spilt some water on my…

• The Stratford London location. Last couple times I been I won nothing on the slots. After losing yesterday am done with playing. You got the regulars going around clearing all the machines out that way you your odds of winning are even low. At times they are hogging 2 machines at a time. This spoils the experience for genuine visitors like myself

The Stratford London location

• Wouldn’t waste your time here besides the bar staff the rest of them have no customer service skills whatsoever. Cashed in a few wins below £100 a few times with no issue but the two members of staff working the payout desk were very odd and rude each time. I then went to cash out a £90 and £20 slip from the slots and I was asked to provide ID I only had my bank card on me and said I would provide my ID online but she wasn’t interested and was extremely rude. After speaking to the manger who was also rather strange and rude I was escorted out by security apparently if your wanting to identify yourself to receive your winnings rather than being robbed your being aggressive. Not everyone has all forms of photo ID’s in their pocket but most people can provide a photo ID such as a drivers license via their mobile phone it is 2023 after all. Won’t be coming back and I’d advise anyone wanting a good time to give this place a miss.

Wouldn’t waste your time here