Refund of Remaining XLM Balance – Account Locked

• Thank you for the response but this still does not resolve the issue.You continue to ask me to contact support from the registered email address even though I have clearly stated multiple times that I no longer have access to that email. Repeating this requirement only pushes me back into the same dead end and makes the refund process impossible.To move this forward constructively I am offering a clear and workable solution:1. I can provide my current active email address for private communication.2.My mobile number is already attached to the account and can be verified from your internal database.3. Your team can contact me via email and confirm my registered phone number4. I am fully ready to complete document verification (ID proof transaction history wallet ownership KYC etc.).This allows BC.GAME to verify my identity without relying on the inaccessible old email.However before asking for further steps BC.GAME needs to clearly confirm one critical point: Will my remaining XLM funds be refunded once verification is completed?I am not requesting account recovery or reactivation. I am requesting the refund of my remaining balance which belongs to me. This issue has been ongoing for years despite regular follow-ups.If BC.GAME genuinely intends to resolve this privately please:1. Confirm acceptance of alternative verification using my current email and registered phone number and2. Clearly state whether my remaining XLM balance will be refunded along with the process and timeline.Without this clarity repeatedly redirecting me to an inaccessible email is not a resolution and results in indefinite withholding of user funds which is unacceptable. This situation can happen to any user.This review will remain public and will be updated only once there is a clear and final resolution.

my account was permanently closed without prior notice

• I have been using BC.Game for over 4 years without any major issues. Recently my account was permanently closed without prior notice or explanation.Support claims I violated their policy but they refuse to specify which clause or provide any evidence. My remaining balance of approximately USD 105 has also been withheld.I fully understand platforms must enforce rules but transparency is essential—especially for long-term users. Closing an account and confiscating funds without a clear explanation feels unfair.I am simply requesting clarity on the alleged violation and the release of my remaining balance. Hoping BC.Game support will review my case professionally.

BC.GAME IS A FRAUD PLATFORM – FAKE SUPPORT FALSE PROMISES USER HARASSMENT

• BC Game UID: 5369784Moderator Name: OrinixIssue Duration: 8+ MonthsPlatform: BC.GAMEI am writing this review after more than 8 months of continuous harassment false promises and complete support failure from BC Game. This is not an emotional post — this is a fact-based review with proof.I have already posted 15+ reviews on Trustpilot and every time BC Game publicly replies with fake promises like “we are here to help” but in reality they never help.**Chat Ban – False 6-Month PromiseBC Game’s live support and mail support clearly told me:- “Your chat ban will be automatically restored after 6 months.”In December live support again confirmed:- “Next month your chat ban will be automatically restored.”Now more than 6 months + almost 8 months have passed but my chat ban is still active.**Screenshot Proof – Live Support Lies (Text Format)**Live Support (Previous Month): “Your chat ban is scheduled to be lifted next month.Your chat access will be restored automatically once the ban period ends.”**Live Support (After Trustpilot Review): “We are unable to remove or shorten the ban manually.The ban is still active due to policy violations.”Two completely contradictory statements.This clearly proves BC Game lied to delay and silence me.** Trustpilot Reply – Public LiesAfter my Trustpilot review BC Game replied publicly saying:-“Please contact live support to check eligibility for ban review.”But when I contacted live support again they refused clearly and closed chats repeatedly.BC Game uses Trustpilot only for image control not for real help.** Moderator Orinix – Main Reason Behind the ProblemModerator Orinix misled me for more than 8 months.I complained against him via email with full screenshots and proof.::-* BC Game took NO ACTION against the moderator.::-* When I informed other users in the chat room about this misconduct and deposit issue I was permanently banned.So:-:-Moderator misleads → no action:-User speaks truth → permanent ban**Deposit Loss & Bonus FraudI deposited money but the amount never credited.Support replied: “Merchant keeps deposit data for only 28 days now your money cannot be recovered.”This was not my fault yet:-✓My deposit was lost✓No recovery✓No mail replyMultiple bonuses are still pending and unpaid.***Mail CEO Recovery Legal – No One RespondsI contacted:--Support team-Recovery team-Business team-Feedback team-Legal team-Even emailed the CEO (email found online)(bc game direct mail ceo)•More than 1 month passed•Zero replies•BC Game has no real support system.*** Trustpilot = Fake Help ShowOn Trustpilot BC Game:-:-Asks for information:-Gives polite replies:-Pretends to helpBut after sharing all details:-:-Nothing happens:-Same lies repeat:-This is a pattern not a mistake.USER WARNING / TIP Avoid BC Game.There are many better and genuine websites that provide:-#Real customer support#Transparency#Respect to usersBC Game only:-*Misleads users*Silences complaints*Wastes money and time FINAL STATEMENT-BC Game is a fraud platform.-Their support is fake moderators are unchecked and promises are lies.-If this issue is still not resolved:-I will continue exposing BC Game-With screenshots and proof-On X (Twitter) forums and other platformsTrustpilot Team:Please do NOT delete this review.This is my real experience.No personal data shared — only UID 5369784.

I am facing a serious issue with my JB…

• I am facing a serious issue with my JB Game transaction on BC.Game. It has been pending for a long time and despite contacting support multiple times I am only getting scripted apologies. They promised a resolution in 10-15 minutes but failed to deliver. This is highly unprofessional. I am a regular user and this delay is unacceptable. I want my credit immediately.Status: ProcessingOrder ID: F-1854762356323839131Credited Amount: 0 INROrder Amount: 197 INRTxid: T2601...9zjoICreate on: 19/01/2026 21:43:42

bc game indian merchant scam me 39000…

• bc game indian merchant scam me 39000 and they are saying your your deposit claim other website how its posible if bc game also involved with indian merchant you all guys hit badly by god its our hard working money dont

Deposit of 2600 INR stuck for 4 days

• Deposit of 2600 INR stuck for 4 days. Support is not helping. Order ID: F-1854469339571698519. UTR: 601680655210. Please credit my account.

I added ₹8000 to my BC Game wallet

• I added ₹8000 to my BC Game wallet. The payment was successfully completed from my bank side but BC Game initially said they did not receive the payment.After repeated follow-ups they changed their statement and started saying that they have now received the payment which is very confusing and unprofessional.This kind of behavior creates zero trust. There is no proper support no transparency and players are left stressed about their hard-earned money.Order ID:1854578011044768040Bc game id - 59324822Status: ProcessingOrder ID: F-1854578011044768040Credited Amount: 0 INROrder Amount: 8000 INRTxid: P_260...l5gstCreate on: 17/1/2026 8:53:36 pm⚠️ Players please do not add your money to BC Game.It can suck your hard-earned money and there is no guarantee of resolution.

bc.game ignores everyone

• HelloIm afraid cases for this casino are regularly submitted to us and BC.game ignores them all.We have a longstanding warning for them here: BC.Game lots of complaints but no resolutions - Casinomeister ForumThey currently appear to have an Anjouan license but this jurisdiction does not appear to enforce any rules or investigate player complaints.At this point it would be offering you false hope to accept your case: arbitration requires the active participation of both parties in a dispute and BC.game refuses to discuss player issues with us.Im sorry our arbitration service is unable to help you with this case.RegardsGourdFollowerCasinomeister PAB Manager

Bcgame deposit problem solved……..

• Bcgame deposit problem solved……..I deposit ₹5000 on 23-12-2025.Order id- F-1852291683191137381Amount-₹5000Credit- 0Status - failed I do everything give all required documents and they have auto reply AI bots on live support because they just want to ear money so best trick is to delay they conversation because after 1 month they have option to say that sorry it’s late. Very good tactics to eat money and yeah THE AMOUNT ALREADY CREDITED- not in our account but yeah in bcgame account.THANKS FOR SCAMING🫡

If its possible for me to give you…

• If its possible for me to give you guys a ZERO STAR rating I will cause officially been a year now that you guys refuse to just allow me withdraw my funds of over 2800 dollars in which Ive done several things just for you guys to let me withdraw but you guys still wont let me

BC GAME DEPOSIT SCAM

• This is absolutely unacceptable and feels borderline scammy.I deposited money on bc.game and even after more than 24 HOURS the amount has NOT been credited. The status is still stuck on “Processing” with NO clear update NO transparency and NO accountability.Here are the transaction details:Status: Processing (for over 24 hours!)Order ID: F-1854564767611835944Order Amount: 500 INRCredited Amount: 0 INRTransaction ID (TxID): 20260117172307128020196Created On: 17/01/2026 5:23:06 PMFor a platform that claims to be fast and reliable this is embarrassing. If deposits can get stuck this long with zero communication how can anyone trust this site with their money?Customer support has been completely useless so far. Holding user funds without resolution is NOT acceptable under any circumstances.I want my money credited immediately or refunded. Until this issue is resolved I strongly DO NOT recommend anyone to deposit here.I will update this review only after my funds are credited. Until then this experience has been extremely frustrating and unprofessional.

BC GAME? Be Careful. (The truth in your face)

• The bc.game casino has always been a shady place. The live support? Lets just say dont hold your breath. The response can be 10 - 20 minutes apart and if you miss theirs 5 minutes later and they have given up on you. I have always patronised casino sites and to be honest they are the best you can experience. However they have been known to to be a bit shady from time to time. At least from my experience my experience 2yrs ago I won close to $800. They asked for a kyc verification which I did and to my surprise it go rejected. Its a bit strange because I have used this same kyc info on all my financial accounts. Including PayPal and some crypto exchanges which are known for their strictness on kyc verification.But according to bc I couldnt even pass the basic kyc. The live support treats you in a robotic manner. Pasting a response over and over again. I licked my wounds and deleted my account. Only to create another 3 months later. You can expect I was a little more cautious now making withdrawals in smaller batches. I got a bit lucky or you can say unlucky when I won $200. I calmly went about my method of withdrawing not a penny more than $50. But alas my heart sank when I saw the request for a kyc verification. You should know what happened after that.After sometime I went back like a sheep to the slaughter. Dont get me wrong Im not an addict I just get my thrill from the action. And they have the best supply so maybe might be.. anyways. This time after I struck big and they requested for my kyc verification I just played along and to my surprise I passed the advanced kyc. Even when I won largest $1700 I almost thought I would be served with something else this time but to my surprise I got credited.Now bc has a native token on the Solana chain BC. They are always promoting this token with promos and events. I played with this token and made a humble amount. I didnt even bother trying to withdraw because I cant fully trust them. So I tried to swap it to a more recognized token and I wasnt surprised when I got no swappable pairs. I divided my bounty into two parts and withdrew to my wallet. It was successful on the chain but no activity in my transaction history. Weird right? And a bit reckless on my part. So I googled to see if there was any wallet that supports the token and I was happy to find out that I have a suitable wallet.Okay let me wrap up but this is the exciting part.# I contacted live support and narrated my dilemma. No transaction activity on both wallets but successful on the chain.# I discovered that I was supposed to trade it via their crypto trading section of the casino. **This to me seems weird because they advertise their swap service as a luxury you enjoy as an advanced kyc user. Swap and trade in laymans is just exchange. **They dont say nothing about this on the withdrawal page. They just say the usual make sure the address is correct... # the first transaction got refunded from my exchange to their wallet within 8 minutes after I contacted my exchange live support. The second withdrawal... Lost. Because the second exchange are to lazy to act like the first exchange I guess.# I submitted txn id deposit id the mail I got from my exchange screenshot of my address with the last legitimate transaction. My address which matched on their site on the chain and on my wallet.Guess what? I need to provide the transaction from my wallet. They dont care about the email or the fact that my transaction is verified on the chain. They are not saying they didnt receive the transaction. They just want me to provide something that was obviously impossible. Like that was the reason I even contacted them in the first place. By this time I was with the fourth live support agent. My exchange only sent another mail as it was obvious that what I was asking for was plain stupid.After I contacted the fifth live support I was just ignored.If you try to complain Im the chat group your 50 word essay would be converted to one simple smiley character 😁. I was also excommunicated from the group chat on telegram.All these treatment and I am an Advanced kyc member. VIP level 23. Lol. Talk about a royal treatment. I was served first class male cows waste product. Its been a long bumpy 3yr ride with them. Thats why you get an essay of a review from me.

Very bad deposit issues my 3 Deposit…

• Very bad deposit issues my 3 Deposit was still pending I deposited it before 30 days no real support only bot there

🚩 Warning: Deposit Pending ₹0 Credited and No Real Support Channel

• I’m posting this review to warn others about my experience with BC.GAME deposits and support.I made a deposit of ₹100 via UPI but it has remained stuck on “Processing” for over 24 hours with ₹0 credited. The deposit is still not resolved.Order ID: F-1854468242156806743Ticket ID: 9705772What makes this worse is the “support.” The replies are clearly automated/AI — instant generic copy-paste responses like “still being processed” “we’re escalating” “please be patient” but no human accountability no clear reason and no concrete timeline.I have already provided every proof they asked for including:- Payment screenshot- UTR/reference number- Bank statement (last 30 days)- Video proof showing my Google Pay transaction history and the successful transferAnd here’s the biggest issue: when companies reply on Trustpilot they often say “please contact us on live chat.” In my case that’s pointless because there is no real live chat with a human. The so-called live chat is AI/automated and responds within milliseconds. There is no email or direct contact for Payments/Verification and no way to reach a real person to resolve the issue.I genuinely waited and cooperated believing it would be fixed quickly but this has been exhausting and unacceptable. Based on my experience I do not recommend using this platform—if something goes wrong you may have no real way to get help.UPDATE: BC.GAME replied to my Trustpilot review with a generic template message telling me to “contact live support” and claiming live support is handled by real humans. In my experience that is not true at all.1) “Live support” is useless. The replies come within milliseconds and read like automated/AI scripts. They don’t address what I’m saying and there’s no clear way to reach a real person who can actually verify anything or take ownership.2) The ticket system is also useless. I opened a ticket and submitted every proof possible to speed up verification: bank statement UTR/UPI transaction ID Google transaction ID payment confirmation screenshot and proof that the money was debited successfully from my account. I also messaged inside the ticket multiple times but there has been zero response. My messages have been sitting there for days.To make it worse the ticket chat appears to have a message limit — after about 4–5 messages I can’t even send more follow-ups. So I’m stuck: live support is automated and the ticket gets ignored.This experience has been extremely frustrating and I would not recommend anyone use this platform. If BC.GAME truly has human support they should respond inside my ticket with a real update: UTR matched (yes/no) current status timeframe and a final outcome (credit or refund). Right now it honestly feels like stalling and I no longer trust the process.Case details (for transparency):Order ID: F-1854468242156806743Ticket ID: 9705772BC.GAME User ID/UID: 99377312

KYC Level 2 VerifiedUrgent: KYC Level 2 User Blocked for 2 Months - Support Ignoring Proofs

• KYC Level 2 Verified - Account Frozen for 2 Months - Support Ignoring Proofs​Review Body:I am a VIP user and my account is Temporarily Unavailable for over 2 months. My registered email was hacked and I have no access to it. However I am the 100% legal owner of the account because:​I am KYC Level 2 Verified (My ID and Face are in your system).​I have my Google 2FA and Verified Phone Number in my possession.​I have all Deposit TXIDs and screenshots.​Email support is only sending automated replies and not helping with manual verification. I am ready to provide a fresh selfie with my ID and todays date to prove my identity. Please update my email so I can access my funds.​Username: [superman90]user id [1873156]

BC.Game India – ₹3098 withdrawal denied UTR proofs ignored. Shameless fraud

• BC.Games arrogance is staggering. They claim F‑1854194329381070818 (₹3098 withdrawal) is credited despite my bank statement proving it never hit my account. For 1853860642484245974 (₹1200) with UTR 600922265496 they deny receipt after proof. 1854129263273310628 (₹1500 13/1/2026 8:20:37 am UTR 1109478250394) – same lie: not credited to us. Always the customer is wrong? Player ID: 72392282.Complete fraud tally:F‑1848593967156829992 – ₹1300 – Processing/0.F‑1848301078315743550 – ₹500 – Processing/0.F‑1848204148004118538 – ₹890 – Processing/0.F‑185101556177080348 – ₹500 – Processing/0 (UTR 7916491936382).F‑1852486412060526689 – ₹2500 (Txid T2512…ou6lN) – Processing/0.F‑1853860642484245974 – ₹1200 – Processing/0 (UTR 600922265496 proof denied).F‑1854129263273310628 – ₹1500 – Processing/0 (UTR 110947825034 proof denied).F‑1854194329381070818 – ₹3098 withdrawal – Credited lie despite bank proof.Plus ₹1499.67 ₹2099.90 multiple ₹500s. Old withdrawal: F‑1843701694039773113 – ₹4300 (Sep 2025) unpaid. Your chatbot spews “merchant has not received payment” while ignoring UTRs statements videos. One credited deposit proves you choose to scam.Lie upon lie day after day. Indian UPI players: BC.Game is a disgraceful fraud. Report to cybercrime.gov.in.

Varrey bad game full frode game plice…

• Varrey bad game full frode game plice delite this game in google wibe site

Bad experience with bc game

• Hlo First of all Very bad experience with bc game. My account got ban from last 78 month. But still he didnt open my account and just say nothing. I am svip user and also I loss and deposit too much money but why ignore me always I am vip user but my account didnt open so please stop this shit and leave this platform very bad experience. Username:- Mlli

Never had one issue with deposits or…

• Never had one issue with deposits or withdrawals. Biggest withdrawal was 84.6k and it went through within minutes.

Update (15 January):

• Update (15 January):BC.Game previously asked me to contact Recovery team via recoverybcgame.com regarding my Responsible Gambling case.I provided all requested information in full exactly as instructed. Since then there has been no response no timeline and no status update.This case involves a confirmed Responsible Gambling issue and self-exclusion failure not a routine support request.I am still waiting for a clear update or resolution with my refund.