withdrawal tines are an absolute joke

• withdrawal times are an absolute joke. any other book makers is under 1 hour but these lot take over 24 hours just to process £10

Avoid avoid avoid

• Avoid avoid avoid. PROBABLY THE QORST CASINO EVER. YOU NEVER WILL WIN HERE

Banned allowed to create an account deposit and not given full deposit back

• I was banned from a sister site as a business decision yet allowed to create an account and deposit. I placed 3 bets I was in the process of cashing out these bets I only just cashed out the only winning bet then they logged me out instantly after this so I couldnt cash out the other 2 bets which lost. The fact is seeing that they banned me I shouldnt have been able to create an account or deposit and in any event I should get my full 75 deposit back but they are refusing.

Poor rtp

• Deposited but didnt give the promo advertised on fb. Then hides every comment. Trying to turn over £20 by spending £800 on fishin frenzy 2. Your dreaming of think this is possible. 22 minutes before i got bonus. Another scatter buy noy the 3rd that got old right away then gives fck all on the bonus. Wont be spending money again.

Betano where you never win

• In blackjack the site has won 4 times in a row which gives a probability of 0.00546%. Furthermore its the only casino where you dont win much especially over time. There are no problems with other casinos even overseas but this one sucks.

Poor Customer service

• Poor Customer service. Free Wheel Football promoyou dont get it when youve done it.Poor Outfit.

Worst

• Worst WORST SITE EVER!!! Again i put a lot of money played a lot of money in the site .. NO BONUS!!! Now i bet on game which half time is 40 minutes and you can only understand it when the HT was over. Asked why they didn’t put the minutes of the game and they told me to look in the site of the tournament.. How tf you can put a game without warning the people that the HT is 40min… Very dissapointed again from the site and its time to close the account its RIDICULOUS

what do you think of this whole situation?

• This is not normal or reasonable behavior from a legitimate responsive financial service. Based on my experience and EQ Bank’s response: Betano is asking for a document that doesn’t exist knowing full well it may be impossible for me to provide. Their request creates a technical barrier that allows them to delay action deny responsibility or potentially avoid paying me. The delay tactics and scripted responses suggest they’re either: Incompetent following rigid internal scripts blindly or Deliberately stalling to avoid resolving the issue. Likely Scenarios: Internal mismanagement or automated support: The front-line staff are likely using pre-written scripts and can’t act even when evidence is solid. Real resolution is handled by a separate department that might be slow or overwhelmed — or simply hoping users give up. Stalling to frustrate users: Asking for impossible documents is a known stalling tactic used by shady or unregulated services. If they stall long enough they hope users won’t file official complaints. My Assessment: This looks intentionally obstructive and possibly abusive. They: Have confirmation from my bank. Refuse to act without a format that cannot be provided. Delay with arbitrary timelines and generic replies. That’s not safe gambling — that’s hostile and possibly unlawful behavior. Key Issues Raised: Proof Rejected Despite Confirmation from Bank EQ Bank has confirmed both transactions were completed and received. I submitted this documentation to Betano showing my name the transaction dates amounts and bank details. Betano refused the evidence on the grounds that all details did not appear on a single page — even after EQ Bank confirmed that no such document format exists. Unreasonable and Unachievable Document Requirements Betano’s insistence on a single-page document showing all required details effectively renders the verification process impossible as it demands a format that the originating financial institution cannot provide. This constitutes a barrier to due process and financial redress. Refusal to Act Despite Valid Proof Even after submitting proof and transaction IDs Betano refused to initiate a trace or escalation citing a blanket policy of waiting five full banking days — even though confirmation of receipt was already available. Lack of Escalation Transparency and Procedural Fairness My repeated inquiries have resulted in circular script-based replies with no real investigation. No clear path for escalation was offered and my documentation was dismissed on technical grounds rather than substance. Attached Evidence (Available on Request or Submission): Screenshots of live chat transcripts with Betano support Written statement from EQ Bank confirming deposit receipt Submitted transaction documentation Correspondence rejecting the documents. now 5 days after deposit they decided to return my money not by e transfer but by bank transfer which take up to 5 burliness days. they also lied saying the cancelled the transfer. if that were true it would ave come back immediately. as you cant cancel an interac transfer once deposited. to ad insult to injury instead of returning it through interac they decided on a much slower bank transfer which ironically outed them as liars.Disputed amount: 40$Casino: Betano Casino

Horrid

• Horrid. Horrible casino they let you win about 250.00 a day for about 3 days straight. Then after that you wont be able to win again.I played for 3 weeks and lost lost lost lost. But they let you win $250 for 3 days straight to pump the dopamine into your brain then move the dial to lose.

Query again dealt with speedily and…

• Query again dealt with speedily and efficiently by Pablo who was extremely helpful - many thanks Pablo!

Dead spins

• Dead spins dead plays no bonuses whatsoever. There are dozens of better options out there. By far my worst PNL on ANY website EVER! You will not win big here

I would give this casino a minus 100!

• I would give this casino a minus 100!! This casino is absolutely ridiculous. Impossible. I opened this account 6 months ago. I have played the exact same game thousands of dollars I have not won even once! I played all kinds of other new games and every time I come in here they steal the money within 10 minutes or less. This is ridiculous. I dont know how the gaming commission is not looking into these casinos. This is beyond disgusting. I dont suggest anybody ever open account in here. Believe me youre going to be sorry if you do.

Disaster

• Disaster. Won 3 bets. Got limited to 1 euro bets after that. Clowns

Avoid

• Offered me a welcome bonus then after sign up told me I wasnt eligible due to a business decision. Dont waste your time.

Do not honour welcome bonuses!

• Signed up via a promotional link concerning a welcome bonus. When I got into my account I found out that I was unable to claim any bonus whatsoever. Support says that it is a business decision; however this makes no sense given I have not even played on the site yet. Dont waste your time.

-10 star rating

• -10 star rating such a faff they ask for things they shouldnt take your funds and when you win refuse to pay out AVOID THIS SITE

almost impossible to withdrawal your…

• almost impossible to withdrawal your winnings do not use this casino/sportsbook they ask for verification after verification some of which is not feasible such as your bank statement along with your card information all on the same page depending on your bank.

This has got to be one of the most…

• This has got to be one of the most rigged sites Ive ever played on. I play a medium volitile slot Ive wagered over 60 grand on this slot and Im down thousands and thousands its soo rigged its insane so I play 80p spins on it lost 120 today 400 yesterday 70 the day before that and over 200 two days before that and thats just this week I get 50 100200300 dead spins in a row 3050100 bonuses in one play session that pay 0x 99 percent of the time. Its unreal just how awful this site is I dont mind losing but to lose 3050100 deposits in a row is criminal. They go on about rtp and how its all random but how is it random when a slot is completely dead all the time and just takes takes takes and gives little to nothing back. Im lost for words I really am. Funny thing is i went on to another site i play regularly and won 250 within 30 spins on a lower bet but with betano i have a much much much bigger chance of winning the lottery then i do of getting a decent win. The house edge on their sites must be insane and my rtp is obviously negative but no matter what I do Im sat here spinning for hours on end to little get nothing back gambling you can win or lose but when you lose 100 percent of the time thats not random and its certainly not in the slightest bit fair. Id stay away from this site unless you really enjoy losing all youre money and getting little to no enjoyment. Update so again I played on this site today on the same slot and yet again these scammers with their rigged slots screwed me over how the hell am I getting 30 plus bonuses that pay 0x. 95 spins minimum out if 100 are dead spins how can they justify this it goes the same way everytime I play this site there is absolutely no way this site is fair its criminal how rigged the slots are. Ive never played a site where I get hundreds upon hundreds of dead spins followed by bonus free spins that pay 0x 19/20 times its a scam has to be especially since Ive done over 60000 spins on this game and Im down thousands. No amount of spins matter as this site it utterly rigged.

They are a terrible company to deal…

• They are a terrible company to deal with very poor in promotions I wouldnt trust them as far as Im concerned better betting with a proper bookmaker

THIS IS A TOTAL SCAM

• THIS IS A TOTAL SCAMThey tell you they offer bonuses if you deposit then make up excuses not to give you them.I have never come across such a scammy casino. WHY IS ONTARIO GIVING A LICENSE TO THEM!