Catherine was superb to deal with done…

• Catherine was superb to deal with done everything she could to help me with my issue and was prompt! Credit to the company and customer service

Thankyou steve for your understanding…

• Thankyou steve for your understanding you are a great asset for betvictor you certainly are a professional call center agent many call center agents dont have that compassion as you do thanks again steve your the best!! Happy New year you really are important & great service for betvictor!!

Great addictive gambling app

• Great addictive gambling app. So addictive I missed my bonus while playing a game and didnt think I received it. So I contacted customer support and Eli explained to me I received it while playing a game so I didnt notice I had used it as it never showed up in my bonus balance. I also spoke with Aidan the day before and he explained that I had to wager £20 before receiveing the Free spins and bonus. As the welcome bonus and free spins dont show up when you deposit your first £20

Betvictor is excellent

• Betvictor support is by far the most helpful casino support service I have come across Pablo was excellent and resolved my issue efficiently. They also have a wide variety of games great promos and its a straight forward site to use.

Helpful webchat service

• I thought I had issue with my welcome offer. I was not aware it was me keep ignoring the bonus message which pop up at the start of the spin game. I spoke to Chris and they were very helpful to ask for screen capture. I had experience speaking to other webchat from other bookie they would only say nothing wrong with their system and none of them really helping and just push you away. However Chris did it totally different by asking what I screen was and being helpful to resolve my issue in an proactive way. I am really impressed even it was my careless mistake causing an query.

Its all great!!

• Its all great!!! The service the game and the payment are all I need in a casino app go exactly quickly and safely. I will enjoy more.

Cash out a joke

• Cash out a joke then it freezes for some reason locks you out but if your bet losing it stays open was only with them a few months to see how they did will 100% be changing sites

I had an issue with withdrawing &…

• I had an issue with withdrawing & needed some support to which Jamie from BetVictor stepped in & was an excellent help! Thank you very much!

Anyi was very helpful with my account

• Anyi was very helpful with my account

Vicki was unbelievable helpful and by…

• Vicki was unbelievable helpful and by far the nicest person I have dealt with there is nothing you could fault about.

From my experience playing on…

• From my experience playing on Betvictor their horrible odds are really bad poor scatter payouts poor game payouts with $650 profit with no return no enjoyment not fair gaming and the dead spins of zero payouts is ridiculous. My opinion their casino is rigged deposit after deposit after deposits of horrible gameplay is a scam and they overwhelm the fake 5 star reviews to hide the 1 star reviews. I wouldnt recommend this corrupt scam casino.

Withdrawal

• HiWell I like how I was in touch with someone who can help me. However Im still left without my account being paid into my account after I gave my new bank details as normally when I win and cash out it pretty much goes straight into my bank account but after taking this morning and told I would be able to withdraw soon Im still waiting at nearly nine thirty at night with still nothing in my account. Im so surprised and well disappointed.

i had a problem retrieving my old…

• i had a problem retrieving my old accountand aidan very patiently managed to find all my details again so i could access itvery happy!

Crooked con artists who want to get…

• Crooked con artists who want to get people addicted to gamblingMy son won £30 of free bets a month ago in their US President promotion (Way to go Trump!) and wanted to use them sparingly when he chose to ideally on international football matches involving Wales as this is his main choice of sport.Apparently this wasnt allowed. He had to use them in one go within a week presumably so they could get him hooked and get him to gamble more often and with increasing funds. So they took the free bets away.What happened to setting limits and their slogans about responsible gambling Take a break and When the fun stops stop.Sue and Liam on customer service both hopeless. They kept us waiting for well over an hour despite being Active on Live chat in the hope that we would abandon the complaint.We will complain to the Gambling Commission the Financial Conduct Authority and our MP. Hopefully their licence will be taken away.

I’ve normally had a good experience and…

• I’ve normally had a good experience and fast payout . BUT recently I’ve noticed somethng really weird going in . Anyone else or can someone explain !!I normally do accumulators in football but I’ve noticed I’m betting on games placing my bet on what I think is still 90 min game or about to start . As the timings BetVictor are putting up .. so I’m watching my accumulator then 15 mins later one the games says full time ended loss ???? Yet I placed the bet at 9.55 the game started at 10.06 then I’m told the game lost at 10.23 ??? A 90 min game !!This has now happened on so many of my bets . Please explain bet victory bec I’ve lost a lot money on bogus bets

Put my 1st bet on for the offer but…

• Put my 1st bet on for the offer but didnt recieve it got in touch with them and dealt with someone called mackie and he credited my bonus straight away excellent service

Fast response with my query

• Fast response with my query Chris sorted it within minutes…very polite and professional

I love this site for sports brilliant

• I love this site for sports brilliant. But ky reason for 2 stars is the games are absolutely terrible Ive played now for 6 months on the same game sake stake big bass bonanza and Ive never had a bonus 1 pound stake my highest win 7.50. Sounds like a moan but just isnt fair hunders of pounds spent and not even a good win

I received a birthday bonus but wasnt…

• I received a birthday bonus but wasnt able to login on my actual birthday but not realizing this I went and asked why my bonus wasnt working and Sue said it had expired but not to worry as she was going to re credit it she was so helpful and Friendly and fast I was surprised but happily surprised thats awesome thanks Sue and thanks bet victor casino.

SOME REVIEW PAGES ARE FULL OF PRAISE…

• SOME REVIEW PAGES ARE FULL OF PRAISE FOR CUSTOMER SERVICES FOR GENUINE REASONS!EDIT: 23-11-24 needed a cricket bet voided rain the chatbot passed me to cs Eli got back to me within the hour.People are naming the helpful staff because its so bloody rare with other bookmakers!Weve all seen those other companies with their fake reviews written by their own staff. But these on here will be true. When I informed Francesco about a mix up on the NFL price display list the chatbot put me straight through ; they thanked me offered to cancel my bet no need and informed the traders saving no end of confusion for the customers.Hence Im straight on here to thank him/her