Alan was extremely helpful

• Alan was extremely helpful. Polite efficient and a credit to Betvictor to getting him on your team. He provided a great customer support service to me.

My £5 promo had expired just minutes…

• My £5 promo had expired just minutes before I was going to put a bet on.Irene sorted it out and added a £5 promo back to my account.

I just had the lovely pleasure of…

• I just had the lovely pleasure of dealing with Alan one of the agents at betvictor friendly fast straight to the point my problem resolved in minutes thats how its done keep up the good out Alan

Omg..

• Omg... did three deposit in a month and never got any win... never seen that before. Max win I got is .04 cents pouahahahaha with 1$ bet

Had a problem with my account

• Had a problem with my account. An agent soon resolved with professionalism. Great customer service skills. Thank you GINA.

Had an issue on the app placing a bet

• Had an issue on the app placing a bet Pavol was excellent sorted the issue quickly and smoothly. Great customer service

My lucky escape

• After the free welcome bonus of 200 spins which yielded £4 only added to the misery on the live blackjack dealers faces (most are even sleeping at the tables) I closed my account immediately. For clarity I opened and closed my account within 20 minutes.This is not something I want to be associated with as I have far too much integrity.

Gina was brilliant

• Gina was brilliant

Answered my question and solved the…

• Answered my question and solved the problem

Had a sign up query and spoke with Jim…

• Had a sign up query and spoke with Jim who couldnt have been more helpful and resolved it straight away for me. Excellent customer service

Pablo was great

• Pablo was great

Highest form of robbery this lot

• Highest form of robbery this lot! Slots that are utterly pre determined and they cant say otherwise end of. Since last night Ive deposited around £240 and its been utterly shambolic the returns are absolutely disgusting. Get 10 free games one after the other all dead fisherman struggling to come out ONE time in the whole 10 free games this morning must of had another 50 odd bonuses and each and every one were shocking lost count how many actually done nothing and paid 10p/20p I had one 15 free games bonus he come out once and paid £1.85. And again since last night I have taken alone 43 screen shots of the scatters landing on the first two reels and 43 times it didnt land one more on the last three thats a 0/43 hit rate yet apparently you can get FIVE scatters..impossible if you cant even draw three from landing the first two reels! They know theyre just s scandalous lying bunch of cheats. Trust me it costs around 400/500x your stake for one bonus for peanuts. The very few 40p bonuses I got paid at most £6 the 20p bonuses around £4/£5 and 10p because it struggles to bonus massively paying anywhere between 0 and repetitively around £3.00. Feel sorry for those who stake higher on the £2/£4/£5 rang you guys must be near on a nervous breakdown watching the game produce nothing consistently. Bare in mind this game is a medium volatility slots ( meaning it bonuses quite regularly) just not on this site..I played over £70 alone this morning on 10p stake it took 34 chances and around £64 pound to finally bonus and it paid back £2.35. Convinced at this point the RTP on the help screen is just there for show because its not anywhere near the 96%. Ive emailed their help centre along with the screenshots and will definitely be met with it runs of a random number generator we are individually tested by this that and the other crock of garbage they come back with. Gaming commission is fully aware of the sheer shambolic cheats as Ive spoke to them on multiple occasions now and asked for the pictures and videos I had. Their gross profit each annum is disgustingly high and you can see why when they dont pay anything back! Those who do sign up in belief that these crooks are fair i salute you as youll need all the apparent luck in the world. Can safely say i will not be returning i will be heading elsewhere and hopefully they UKGC catch up to these fraudsters and penny pinch them for tampering their slots/payouts. You are FOUL bet victor. I dont want a generic response from one of your bots or any member of your staff as theyve got a pre written script to read off and follow and its all garbage.

I didn’t get the bonus for opening…

• I didn’t get the bonus for opening account and when I complained and wanted to withdraw the $400 it would not let meI spent 2 days trying to resolve and twice I was told it would be resolved My problem is I’m building a cottage so that’s my address for bank but I provided my temporary mailing address for opening account at Rv lot site for the season Only to get a email stating my bank statement was not good enough they needed utilities or government letter within last 3 months which I didn’t have because land tax was paid in April and RV site utilities are included for the seasonal site In my opinion they should have to disclose this before they accept my deposit!!!So I’m left in limbo and not able to withdraw the $400 back into my Canadian bank account Very easy to be accepted and open account but to withdraw impossible I’m absolutely disgusted with a large company Bet Victor

I had an issue with a promotion and Jim…

• I had an issue with a promotion and Jim helped me quickly and was friendly and so helpful

Chat

• Alan was polite and helpful one of the promotions was not showing on my page and he sorted it out.The chat is always available and they are helpful.Thanks

Gina was a great help

• Had great experience with Alan. Dealt with my query promptly and went the extra mile to help.

Had great experience with Alan

• I won a £50 free bet sports bet on a prediction game but I totally forgot about it and it expired however Pablo re credited me this as a goodwill gesture what an absolute legend

I won a £50 free bet sports bet on a…

• Had an issue with a new customer offer. I contacted the help and Alan resolved my issue without any fuss. Really liking the app so far and would have given 5 stars but dropped a point for the issue with the offer.

Had an issue with a new customer offer

• Iv just been on betvictor on Congo cash deposited £10 got £5 to play with this happened twice I went on chat with them and they ssud I played at 40p per spin and used 67 spins! I was on 20p per spin did one spin and took meto £4.80!!! They are adamant I did 67 spins at 40p a spin and I did not!!!! Has anyone else had this issue???iv just bin back on had £5.14 credit on reelking went on Congo cash said I only had £2.57 went back on reel king had £5.14 still so obviously a problem on Congo cash game needs sorting and I need re imbursing by £10 and an apology from the staff for getting it wrong!do they even know how to do their job?????so if u deposit £10 go on Congo cash it halves your deposit! How ludicrous???? Then the chat tells you you have used it?????insane!!!been on again today put £10 on if u go on Congo cash u only have £5 other games u get ur full £10 I need apology and £10 back

Iv just been on betvictor on Congo cash…