Dear Angela

• Dear AngelaApologies for the delayed response.The operator has confirmed that in line with their terms and conditions they will not be able to process the winnings that were generated with the deposits from a third party payment method.As such we have requested the operator to refund all of the deposits that were made with the third party payment method.We have been in contact with the operator and they have advised us that prior to releasing the sum of £4800.00 they will require some final documents to ensure they satisfy their legal and regulatory requirements that the funds used by yourself to fund the account had been authorized by the co-sign on the account which we understand is your partner; the documentation that is required in this instance is as follows:• A hand signed declaration from the Mrs. Hickson’s partner confirming authorisation for past and future use of card ending 4513• A photo ID of Mrs. Hickson’s partner preferably a Driving License or Passport• Mrs. Hickson’s partner photographed holding both the ID and DeclarationOnce the above documents have been returned and verified the operator will arrange for the funds to be promptly refunded.Kind Regards eighteen months on and still no reply all documentation forwarded

UPDATE finally I got my payment

• UPDATE 2021-12-07Finally I got my money Just be patient they are still responsible for payments———————BGO Entertainment lost UK license and need to leave UK market immediately !The problem now they do not have enough cash to pay clients so all sister sites including BGO Vegas Luck Power Spins 7 Casino all are in trouble to pay clients now. THEIR PAYMENTS HAVE NOT BEEN WORKING MANY DAYS Players need to be careful on it

So..... It was a lie

• So as it transpires the emails sent by Bgo claiming to have processed the payments were lies designed to mislead. Its never taken this long for any type of payment to reach my account so dont bother fobbing me off. At least I have proof of your lies for the relevant bodies and regulators.The really sad thing is its only for 60 pounds. I feel sorry for anyone owed hundreds I think they cant and wont pay UK customers and my experience proves it.I can confirm I received payment yesterday

I am awaiting my withdrawal request and…

• I am awaiting my withdrawal request and I have no idea who to contact. Can someone please help with this matter. I have been awaiting my money since October 2021 prior to any knowledge about them losing their license or anything that has come out subsequently since. I am anxious frustrated and scared as I have spent legitimate money earned by working hard on this site.

All these so called gamblers giving bad…

• All these so called gamblers giving bad reviews...the only reason for the bad review is because youve lost money and cant deal with losing so you then blame it on the casino and then say its fixed Haha you seriously have no idea what the word gamble means! And no the slots are not rigged because if they were rigged then they would not be operating as a license would not be issued! Get a grip and take your loss on the chin or heres a better idea dont gamble because you are obviously are not enjoying the experience so take a self exclusion go to gamcare gamstop or any other of the many sites that prevents you from gambling. Ive never read such pathetic stories! Oh boo hoo!

Why does BGO have such complicated…

• Why does BGO have such complicated bonus offers. more transparancy please and if there were more stars t award for the agent who had the task of explaining the whole thing to me I would have given them. friendly informative and professional. thank you.

Best casino

• Best customer service support team than in any other casino. Slots are the same everywhere but when you have gaming related issues this is casino where you want to be at. Highly recommended.

I’m not sure whether it’s the more…

• I’m not sure whether it’s the more stringent gaming rules but this used to be an ok site the last few times of playing there has been very low payouts on slots £500 lasted less than an hour 2 bonus’s both less than £50 lots of 60 pence pays on a £3 a go slot. No withdrawals on several thousand £ plays. I’ve now excluded myself not because I can’t afford to play but it’s this site has had a fair crack of the whip and it’s now not worth my time.

Good customer service

• What I like about the bgo site is that you can actually get through to customer services. I chatted to a very helpful agent named Nick today. A lot of bingo sites make it extremely hard communicate with them

This is the first gambling website…

• This is the first gambling website where I’ve actually started winning right off the bat with no particular problems. Great games and lots of them frequent big bonuses. All in all great site to gamble on.

It was the best experience so far and I…

• It was the best experience so far and I have played on many other casinos before.Especially with the chat Nick was extremely polite helpful and straightforward. The qualities which other casinos chats lack a lot

Hello Chris from BGO buddies

• Hello Chris from BGO buddies! You never sent me the swift copy and you lied to me it was wired on NOV 22 till date we have not yet received the payment and the bank also unable to trace the payment last week I got a mail from you are processing the payouts this week but you are not at all responding for my emails and never sent the swift copy too its 1200 Pounds Please send my payout and send the SWIFT copy. my bgobuddies account name is canism.

Bgo.com used to be my bread and butter

• Bgo.com used to be my bread and butter. I feel like weve been through a bad break up. Winning isnt the problem but withdrawal oh lord **shakes thy head with disapproval**Best bingo and slots Ive experienced in terms of wins. I joined the casino when it 1st started with its incentives being out of this world. I won 5k on Slots O gold 5k on Superman Slots and oh baby Fruit Burst was my go to. But its easy to get your account blocked and the longer you stay the harder its to gain bonuses.

Great customer service

• Wow great site I made some comments in chat so they froze my account I had to make contact & it was just to check in on me I mean that’s great customer service. Account was reactivated after a chat and great friendly advisor.. great USP for a site thanks

100% fraud

• 100% fraud please dont play with them I beg to everyone out there I lost£7000 in one month then one small winning s they wont let me withdrawal gave all they documents they asked for once they are send then they ask more until you dont have something with you. Please dont deposit they will never come back even if you win its a guaranteed loss

Wont let me withdraw my money or add a…

• Wont let me withdraw my money or add a new card. Sent a bank statement and they said they cant pay me because it doesnt have my address on it even though I have already verified my address and sent a second proof of address they have just ignored me request to get my money back

Jarad Great customer service

• Jarad Great customer service Pushed my documents to be approved quickly. Definitely playing again & recommend to play safely on this platform. Thank you

Terrible service

• It is unbelievable the amount of information that they require to ascertain one’s source of wealth and keep on wanting more and more information whilst refusing to pay out one’s winnings. I think they now know my life history and still want more.

I wrote a review about 2 years ago

• I wrote a review about 2 years ago. It has been removed without my permission. So here is another 1 out of 5. Not a good company in my opinion. The 3 star rating is so “high” because they have them removed

I have been waiting since 11/9/21 and…

• **update.. this has now been paid to me. Thanks **I have been waiting since 11/9/21 and 12/9/21 for my withdrawals which are still in the waiting process.. I was asked to send verification of my drivers license which I sent and was told it had expired. I sent it away for renewal and received it back approximately 7/12/21 and since then I’ve sent the required information with no response on several occasions. There’s no other way to contact them except the email which I’ve had no reply to. I was owed £350 so hopefully they’ll do the right thing and release it but not holding much hope anymore.