Website is very slow and unusable it…

• Website is very slow and unusable it took forever to make a deposit due to the button not loading. All of the games are slow and laggy and half of them end crashing. Waste of time avoid

Game crashed lost progress no help from…

• Game crashed lost progress no help from hotstreak. Not the slightest bit concerned. Have to wait to get pending withdrawal before I can close account.

Jeff Nate duke fantastic agents Can’t pick between them all good at there Jobs they make a player happy even if u lost

• What can I say is the support agents who work at this casino do this casino a lot of justice with there help for players.. I’m currently not able to play with them coz of net deposit.. so I will give a better option then on game play etc For the moment I like to praise the agents Jeff duke Nate thes guys are extremely good at keeping players happy with bonus if you deserve them they are sincereI use Apple Pay and withdraw was next day There a lot of promotion on the site in which u need to make sure to click the right one.. there some good one on there don’t do the mistake did I do think it’s going be a good site that legit So give it ago

Waiting for £2499 to be paid into my…

• Waiting for £2499 to be paid into my account! Representive has stated it is my money and “awaiting “ the account to be reviewed! I didn’t think there was going be a problem with withdrawal and with that I’ve paid out £2000 to fight for my son in court! And now Hotstreaks haven’t done anything about it or told me a time when there going to process this withdrawal I wouldn’t of paid out such a life changing amount if I thought there was going be a problem! If not withdrawn in time will not be able to pay my rent due to me paying out money waiting on the withdrawal which is causing life at home very stressful as I have a 5 month old and mum who depend on me for money.

They are scammers I have used my…

• This casino is a complete scam and should be avoided at all costs. They happily take your deposits without any issues but the moment you try to withdraw they create endless excuses to deny you access to your own money. I even used my friend’s bank card with full permission yet they forfeited my winnings and refused to return my deposit. Their customer support is unhelpful and dismissive providing no solutions or explanations. This casino operates in bad faith preying on unsuspecting users and making false promises. It’s nothing but a dishonest platform designed to steal your money. Save yourself the frustration and avoid this fraudulent site altogether!

I joined the site and made a withdrawal…

• I joined the site and made a withdrawal after winning more than I deposited…… the withdrawal was pending for a while so I checked the reviews and it didn’t help me feel at ease…. But less than 24 hours later I have the money in my account… just putting this review up for any one that is worried about receiving their funds like I was!!!

MY EXPERIENCE WAS AWFUL AVOID AT ALL…

• MY EXPERIENCE WAS AWFUL AVOID AT ALL COSTS DUKE WAS WASHED

The reviews are true but only with the…

• The reviews are true but only with the payout times are not the best but got the money in my account within a week and thats with id checks aswell because of a good amount won but this site is a really good site with great bonuses and great choice of games 9/10

PLEASE READ ALL THIS BELOW BEFORE…

• PLEASE READ ALL THIS BELOW BEFORE CONSIDERING USING THIS SITE..... this is a online chat from Friday... I had contacted the regarding over 50 winnings on slots and provided screen shots of where as little as 20p upto £20 of winnings not added to my balance I have added over another 20 since ... this is proof and chat history. The strange part is is that since this I have several emails with tickets numbers regarding no finishing a chat....... KeenoThank you for providing usyour details. Kindly give mea moment to validate theinformation you providedand I will be happy to assistyou.This transaction was notadded to the game balanceKeenoThank you for providing usyour details. Kindly give mea moment to validate theinformation you providedand I will be happy to assistyou.I can see that you have anopen ticket with ourrelevant team and i canconfirm that you have sentmultiple screen shots.Please leave this with meand I will have this raised tothe relevant team for youRest assured once anupdate has been providedwe will contact you directlyvia emailGemmaI have already sent a load ofthese issues to customersupport on email of this andnoone has come back to menot even a acknowledgementemail. If you can assist on thisId be grateful. Its 100% notbeen added I have over £200worth of these issues. Thankyou in advanceThank youKeenoYou are most welcomeanything else i can help youwith Gemma?Apart from can you provide atimescale which I receive aresponse as the websiteadvises 24 hrs which is wellover that timescaleKeenoIm sorry thats confidentialGemma we are unable toprovide that but restassured we will reach out toyou. just bare with us.GemmaWould it possible for you toprovide a update via emailOkay I didnt realise myreference for my complaint isnot available to provided tomyself? Ive only come acrosssome form of confirmationwith a ref number even with thebank so thats not somethingIve ever come across - noconfrmation of any sort or notbeing able to request a ref/ticket number - which supportteam have done before. I knowthis is not yourself personallytherefore please dont think itsment to be. I appreciate youhelp. Thank you in advanceKeenoYoure welcome.Thank you for waitingGemma after this chat youwill be given an option todownload this chat for yourreference.GemmaThank you - can you confirm ifyou can contact me via emailrather than chat just with yousaying youd provide a update?lve already got everythinglogged my end thank youKeenoYou are welcome yesUpdates will be provided viaemail.Wlill there be anything else ican assist you with todayGemma?GemmaSlotsGreat thank youNo thank youKeenoIt was my pleasure to assistyou. Thank you for takingthe time to raise your queryand contact us today.Should you require anyfurther assistance do nothesitate to get in touch.If you found our chat helpfultoday would you pleaseleave me some feedbackthat reflects the supportgiven by myself today. Byefor now! I have since received several emails with tickets references when I added a further 11 attachments allocating the below Hi GemmaYour enquiry (# 319437) has been updated.To comment on this enquiry simply reply to this email to update your ticket.Allen (Hotstreak Slots)7 Dec 2024 17:52 GMTHi  Thanks for your response. Your query will be attended to as quickly as we can. Please await a direct response from us shortly. Thanks for understanding. Kind RegardsAllen l Customer Service Basically this has gone on for nearly a week - I was advised that my complaint was logged but I couldnt be provided a ticket reference due to confidentiality- its over the 72 hours time frame so ive esculated this.Im legally entitled to share this as a duty of care to others.

PLEASE BE AWARE!!!!

• PLEASE BE AWARE!!!!Ive sent emails of screen shots regarding over 50 winnings not credited to the balance- some as minor as 20p some as much as £20. In-between this Ive made complaints each one has had a ticket reference and a confirmation email. The only complaint that has had no response is regarding the multiple attachments of these winnings no added to the balance - SO BE AWARE WHEN PLAYING IN MY CASE SLOTS THEY DONT ADD THE WINNINGS. I have what I received Friday when I requested the ticket ref and also a copy and paste after regarding asking again which can through on email with a ticket ref but not relivant to my case!!!- I was advised I could not have a ticket ref for multiple winninga not added ????? If you look on all reviews they do not and have not responded to anyone - PLEASE DO NOT USE THIS SITEKeenoYou are most welcomeanything else i can help youwith Gemma?Apart from can you provide atimescale which I receive aresponse as the websiteadvises 24 hrs which is wellover that timescaleI can see that you have anopen ticket with ourrelevant team and i canconfirm that you have sentmultiple screen shots.Please leave this with meand I will have this raised tothe relevant team for youRest assured once anupdate has been providedwe will contact you directlyvia emailI have already sent a load ofthese issues to customersupport on email of this andnoone has come back to me KeenoI raised it directly to therelevant team. i will provideyou an update as soon as itis available.Could you provide the openticket reference as well pleaseKeenoIm sorry thats confidentialGemma we are unable to5ィン-ユ)+テ)+5-rり2+ are unable toprovide that but restassured we will reach out toyou. just bare with us.Would it possible for you toprovide a update via emailGemma we are unable toprovide that but restassured we will reach out toyou. just bare with us.Would it possible for you toprovide a update via emailOkay I didnt realise myreference for my complaint isnot available to provided tomyself? Ive only come acrosssome form of confirmationwith a ref number even with thebank so thats not somethingIve ever come across - noconfirmation of any sortKeenoYoure welcome.Thank you for waitingGemma after this chat youwill be given an option todownload this chat for yourreference.Thank you - can you confirm ifyou can contact me via emailrather than chat just with yousaying youd provide a update?lve already got everythinglogged my end thank youKeenoYou are welcome yesUpdates will be provided viaemail.Wlill there be anything else ican assist you with todayKeenoIt was my pleasure to assistyou. Thank you for takingthe time to raise your queryand contact us today.Should you require anyfurther assistance do nothesitate to get in touch.If you found our chat helpfultoday would you pleaseleave me some feedbackthat reflects the supportgiven by myself today. Byefor nowThat was Friday and still nothing !!! - STAY AWAY !!!!!!!!!!!!!! All I know is that its pushed me to this point to make people aware which Im now legally able to do.

Shocking website

• Shocking website joined because of an advert that said no wagering bonus. Had a huge win so carried on thinking I had loads of cash... oh no they took all my deposit... and I swear the winnings from a single 10p bet meant i had to spend over £20k before i could access funds. Tried contacting support and despite screen shots showing the conditions I joined under.... basically got told tough luck. You would be a fool to go near this site!

330 spins

• 330 spins. Even done a penny a spin to test my theory on this company having you off with dead spins! I am requesting an SAR of my whole account to be sent to gambling commission.This does not anywhere near reflect RRP on games you advertise clearly fixed! Please send an SAR to my account and wait for the consequences of the findings....Dont worry have screenshots of all gaming to prove what has been happening so dont give me all the bullshit of random generation some firms stick by this I want this investigated so others dont get ripped off. Keep the money you ripped me off by and shove it up your arse but I will make sure that you dont rip people off again!!!! NEVER KNOWN 330 spins and like 6p wins....PISSTAKE! You will be getting shut down soon I wont let this Lie on principle! CON ARTISTS....DONT RIP OFF A SCOUSER!!! Getting shut down you lot VERY SOON!!!!

They charge a fee to withdraw money

• They charge a fee to withdraw money do not gamble on this site they are a scam

Was a little skeptical at first after…

• Was a little skeptical at first after reading reviews However Ive had a really good experience! Upon opening account i deposited £100 and won £800! I requested withdrawal and within 24hrs was asked to submit verification documents. Did this straight away and within few hour received email and payment in bank! Chat service advisors were friendly and easy to get hold of too! Dont listen to bad reviews….

Worse withdrawal experience ever

• Ive chose this casino because amongst the offered withdrawal methods was an Immediate Bank Transfer but as I later find upon withdrawal is not an Immediate at all after I spent long hours fuming demanding payout of my winnings I finally get those a day later. Definitely a worse experience in my entire life.

AVOID

• I am currently contacting the regulators regarding Hotstreaks Casino due to the complete disregard they show for players with multiple needs. Their understanding of how to deal with vulnerable customers is shocking. This casino leaves those with additional needs in extremely vulnerable positions failing to provide the proper support or guidance.The promotional content on their website is particularly harmful for problem gamblers as they aggressively push addictive behavior without any real effort to mitigate the risks. Worse still their staff is clearly undertrained handling issues that should be escalated to management. Instead of prioritizing player welfare they seem to prioritize revenue only pretending to care for legal reasons.Being a responsible operator means upholding certain responsibilities especially when you have a “safer gambling” team. Hotstreaks completely fails in this regard. They do not uphold their duties leaving vulnerable players to suffer the consequences.

Spent £30

• Spent £30Told I had 100 free spins it was only when I tried for 3 hrs to open the game to.play my free spins that I spoke to Allen and he assured me the games would open on my new Samsung phone but they clearly dont open .While he offered me to play on a new game instead he then tells me its 40 times the value of the play to be able to actually win anything back for free ..The Odds really are stacked up against the players.Something doesnt feel right about this site. mmmmmm.

I won £150 on my account and they have…

• I won £150 on my account and they have closed my account and refusing to give me my winnings after I deposited money on there account multiple times avoid I will be reporting to gambling company also be careful if you win as they will not pay out and reject your money money grabbing rats

Hotstreak and Mayfair casino unfair bonus money schemes.

• Im sorry but on Hotsteak and their sister site Mayfair casino l have had two terrible experiences. Playing with winning with and then getting much less payouts after using bonus money on these sites. On Mayfair l won £500 on bonus money l wagered it through only to receive £100. On Hotsteak l won £130 with bonus money to receive only £35.

Terrible online casino

• Terrible online casino. Do not be drawn in by this site whether it is free spins for new customers or other offers. Absolute crap!!!After I Joined there was an offer to to deposit £20 and receive 100 spins on a slot game. Deposited and played the game. Won £18. But that has not gone onto my cash balance. Read on the site I had to wager my winnings. Which I did. Still money stuck in bonus balance. Do not trust this online casino. The payouts are very poor in games and they will charge you £1.30 if you withdraw anything below £30!!!!Rubbish rubbish rubbish!!!!!!!