I joined the site and made a withdrawal…

• I joined the site and made a withdrawal after winning more than I deposited…… the withdrawal was pending for a while so I checked the reviews and it didn’t help me feel at ease…. But less than 24 hours later I have the money in my account… just putting this review up for any one that is worried about receiving their funds like I was!!!

Shocking website

• Shocking website joined because of an advert that said no wagering bonus. Had a huge win so carried on thinking I had loads of cash... oh no they took all my deposit... and I swear the winnings from a single 10p bet meant i had to spend over £20k before i could access funds. Tried contacting support and despite screen shots showing the conditions I joined under.... basically got told tough luck. You would be a fool to go near this site!

The reviews are true but only with the…

• The reviews are true but only with the payout times are not the best but got the money in my account within a week and thats with id checks aswell because of a good amount won but this site is a really good site with great bonuses and great choice of games 9/10

Was a little skeptical at first after…

• Was a little skeptical at first after reading reviews However Ive had a really good experience! Upon opening account i deposited £100 and won £800! I requested withdrawal and within 24hrs was asked to submit verification documents. Did this straight away and within few hour received email and payment in bank! Chat service advisors were friendly and easy to get hold of too! Dont listen to bad reviews….

330 spins

• 330 spins. Even done a penny a spin to test my theory on this company having you off with dead spins! I am requesting an SAR of my whole account to be sent to gambling commission.This does not anywhere near reflect RRP on games you advertise clearly fixed! Please send an SAR to my account and wait for the consequences of the findings....Dont worry have screenshots of all gaming to prove what has been happening so dont give me all the bullshit of random generation some firms stick by this I want this investigated so others dont get ripped off. Keep the money you ripped me off by and shove it up your arse but I will make sure that you dont rip people off again!!!! NEVER KNOWN 330 spins and like 6p wins....PISSTAKE! You will be getting shut down soon I wont let this Lie on principle! CON ARTISTS....DONT RIP OFF A SCOUSER!!! Getting shut down you lot VERY SOON!!!!

MY EXPERIENCE WAS AWFUL AVOID AT ALL…

• MY EXPERIENCE WAS AWFUL AVOID AT ALL COSTS DUKE WAS WASHED

Hotstreak and Mayfair casino unfair bonus money schemes.

• Im sorry but on Hotsteak and their sister site Mayfair casino l have had two terrible experiences. Playing with winning with and then getting much less payouts after using bonus money on these sites. On Mayfair l won £500 on bonus money l wagered it through only to receive £100. On Hotsteak l won £130 with bonus money to receive only £35.

Worse withdrawal experience ever

• Ive chose this casino because amongst the offered withdrawal methods was an Immediate Bank Transfer but as I later find upon withdrawal is not an Immediate at all after I spent long hours fuming demanding payout of my winnings I finally get those a day later. Definitely a worse experience in my entire life.

Withdrawal times are a joke

• Withdrawal times are a joke They are advertising “instant withdrawals” however you need to allow atleast “48 business hours” for your withdrawal to be processed which does not apply to the weekend. I do hope I get my money! Rest assured I will never play on this site again. Customer service is pointless too.

Pretty good so far

• Recently signed up had a fair amount of bonuses on games so far won some and lost some. Made withdrawals and received with no issue whatsoever can’t fault them so far decent casino with good line up of games to play and no this isn’t a fake review just my honest experience so far

Always read reviews before you play..

• Always read reviews before you play... terrible odds....I know its a gambling site but there are other sites that offer better results.... Wont be returning to play with them... would rather waste my money elsewhere. Boring games horrible layout just stay away

Terrible online casino

• Terrible online casino. Do not be drawn in by this site whether it is free spins for new customers or other offers. Absolute crap!!!After I Joined there was an offer to to deposit £20 and receive 100 spins on a slot game. Deposited and played the game. Won £18. But that has not gone onto my cash balance. Read on the site I had to wager my winnings. Which I did. Still money stuck in bonus balance. Do not trust this online casino. The payouts are very poor in games and they will charge you £1.30 if you withdraw anything below £30!!!!Rubbish rubbish rubbish!!!!!!!

Spent £30

• Spent £30Told I had 100 free spins it was only when I tried for 3 hrs to open the game to.play my free spins that I spoke to Allen and he assured me the games would open on my new Samsung phone but they clearly dont open .While he offered me to play on a new game instead he then tells me its 40 times the value of the play to be able to actually win anything back for free ..The Odds really are stacked up against the players.Something doesnt feel right about this site. mmmmmm.

PLEASE READ ALL THIS BELOW BEFORE…

• PLEASE READ ALL THIS BELOW BEFORE CONSIDERING USING THIS SITE..... this is a online chat from Friday... I had contacted the regarding over 50 winnings on slots and provided screen shots of where as little as 20p upto £20 of winnings not added to my balance I have added over another 20 since ... this is proof and chat history. The strange part is is that since this I have several emails with tickets numbers regarding no finishing a chat....... KeenoThank you for providing usyour details. Kindly give mea moment to validate theinformation you providedand I will be happy to assistyou.This transaction was notadded to the game balanceKeenoThank you for providing usyour details. Kindly give mea moment to validate theinformation you providedand I will be happy to assistyou.I can see that you have anopen ticket with ourrelevant team and i canconfirm that you have sentmultiple screen shots.Please leave this with meand I will have this raised tothe relevant team for youRest assured once anupdate has been providedwe will contact you directlyvia emailGemmaI have already sent a load ofthese issues to customersupport on email of this andnoone has come back to menot even a acknowledgementemail. If you can assist on thisId be grateful. Its 100% notbeen added I have over £200worth of these issues. Thankyou in advanceThank youKeenoYou are most welcomeanything else i can help youwith Gemma?Apart from can you provide atimescale which I receive aresponse as the websiteadvises 24 hrs which is wellover that timescaleKeenoIm sorry thats confidentialGemma we are unable toprovide that but restassured we will reach out toyou. just bare with us.GemmaWould it possible for you toprovide a update via emailOkay I didnt realise myreference for my complaint isnot available to provided tomyself? Ive only come acrosssome form of confirmationwith a ref number even with thebank so thats not somethingIve ever come across - noconfrmation of any sort or notbeing able to request a ref/ticket number - which supportteam have done before. I knowthis is not yourself personallytherefore please dont think itsment to be. I appreciate youhelp. Thank you in advanceKeenoYoure welcome.Thank you for waitingGemma after this chat youwill be given an option todownload this chat for yourreference.GemmaThank you - can you confirm ifyou can contact me via emailrather than chat just with yousaying youd provide a update?lve already got everythinglogged my end thank youKeenoYou are welcome yesUpdates will be provided viaemail.Wlill there be anything else ican assist you with todayGemma?GemmaSlotsGreat thank youNo thank youKeenoIt was my pleasure to assistyou. Thank you for takingthe time to raise your queryand contact us today.Should you require anyfurther assistance do nothesitate to get in touch.If you found our chat helpfultoday would you pleaseleave me some feedbackthat reflects the supportgiven by myself today. Byefor now! I have since received several emails with tickets references when I added a further 11 attachments allocating the below Hi GemmaYour enquiry (# 319437) has been updated.To comment on this enquiry simply reply to this email to update your ticket.Allen (Hotstreak Slots)7 Dec 2024 17:52 GMTHi  Thanks for your response. Your query will be attended to as quickly as we can. Please await a direct response from us shortly. Thanks for understanding. Kind RegardsAllen l Customer Service Basically this has gone on for nearly a week - I was advised that my complaint was logged but I couldnt be provided a ticket reference due to confidentiality- its over the 72 hours time frame so ive esculated this.Im legally entitled to share this as a duty of care to others.

They charge a fee to withdraw money

• They charge a fee to withdraw money do not gamble on this site they are a scam

PLEASE BE AWARE!!!!

• PLEASE BE AWARE!!!!Ive sent emails of screen shots regarding over 50 winnings not credited to the balance- some as minor as 20p some as much as £20. In-between this Ive made complaints each one has had a ticket reference and a confirmation email. The only complaint that has had no response is regarding the multiple attachments of these winnings no added to the balance - SO BE AWARE WHEN PLAYING IN MY CASE SLOTS THEY DONT ADD THE WINNINGS. I have what I received Friday when I requested the ticket ref and also a copy and paste after regarding asking again which can through on email with a ticket ref but not relivant to my case!!!- I was advised I could not have a ticket ref for multiple winninga not added ????? If you look on all reviews they do not and have not responded to anyone - PLEASE DO NOT USE THIS SITEKeenoYou are most welcomeanything else i can help youwith Gemma?Apart from can you provide atimescale which I receive aresponse as the websiteadvises 24 hrs which is wellover that timescaleI can see that you have anopen ticket with ourrelevant team and i canconfirm that you have sentmultiple screen shots.Please leave this with meand I will have this raised tothe relevant team for youRest assured once anupdate has been providedwe will contact you directlyvia emailI have already sent a load ofthese issues to customersupport on email of this andnoone has come back to me KeenoI raised it directly to therelevant team. i will provideyou an update as soon as itis available.Could you provide the openticket reference as well pleaseKeenoIm sorry thats confidentialGemma we are unable to5ィン-ユ)+テ)+5-rり2+ are unable toprovide that but restassured we will reach out toyou. just bare with us.Would it possible for you toprovide a update via emailGemma we are unable toprovide that but restassured we will reach out toyou. just bare with us.Would it possible for you toprovide a update via emailOkay I didnt realise myreference for my complaint isnot available to provided tomyself? Ive only come acrosssome form of confirmationwith a ref number even with thebank so thats not somethingIve ever come across - noconfirmation of any sortKeenoYoure welcome.Thank you for waitingGemma after this chat youwill be given an option todownload this chat for yourreference.Thank you - can you confirm ifyou can contact me via emailrather than chat just with yousaying youd provide a update?lve already got everythinglogged my end thank youKeenoYou are welcome yesUpdates will be provided viaemail.Wlill there be anything else ican assist you with todayKeenoIt was my pleasure to assistyou. Thank you for takingthe time to raise your queryand contact us today.Should you require anyfurther assistance do nothesitate to get in touch.If you found our chat helpfultoday would you pleaseleave me some feedbackthat reflects the supportgiven by myself today. Byefor nowThat was Friday and still nothing !!! - STAY AWAY !!!!!!!!!!!!!! All I know is that its pushed me to this point to make people aware which Im now legally able to do.

Extremely big con.

• Extremely big con.I opened 2 accounts.1 in my name and 1 in my missuses name. Every feature we got paid below minimum.Absolutely fixed to death.It is a big con site. Mafia runned.I agree with the rest of the reviews. Stay well away.

I’m a 68 year old pensioner

• I’m a 68 year old pensioner I joined depositedAnd won £ 6200 on a bonus game they statedI had self excluded and then they stated I wasGambling from a banned country. Don’t go anywhere near them.

AVOID

• I am currently contacting the regulators regarding Hotstreaks Casino due to the complete disregard they show for players with multiple needs. Their understanding of how to deal with vulnerable customers is shocking. This casino leaves those with additional needs in extremely vulnerable positions failing to provide the proper support or guidance.The promotional content on their website is particularly harmful for problem gamblers as they aggressively push addictive behavior without any real effort to mitigate the risks. Worse still their staff is clearly undertrained handling issues that should be escalated to management. Instead of prioritizing player welfare they seem to prioritize revenue only pretending to care for legal reasons.Being a responsible operator means upholding certain responsibilities especially when you have a “safer gambling” team. Hotstreaks completely fails in this regard. They do not uphold their duties leaving vulnerable players to suffer the consequences.

I won £150 on my account and they have…

• I won £150 on my account and they have closed my account and refusing to give me my winnings after I deposited money on there account multiple times avoid I will be reporting to gambling company also be careful if you win as they will not pay out and reject your money money grabbing rats