This is a ruthless gang ranging a…

• This is a ruthless gang ranging a Casino you ask them to close your account about 100 times and they do not want you to close the account because they pray on people. I have asked them to close my account several times and they refused to do so I am now reporting this to the UK police.

Follow up on my previous review about…

• Follow up on my previous review about my 2 withdrawals pending from July 20 2025. Now 18 days still not processed and still under review . I m so dissatisfied with their service. I do not know how players can remain active and be happy when a withdrawals takes that long . One more chance in next few days and I will for fire pursue legal action . It’s getting outrageous and ridiculous to play there . If I don’t get my money soon they will keep getting these reviews from me and not only on trustpilot but other forums as well.

The games are good but unfortunately…

• The games are good but unfortunately withdrawal process is extremely exhausting as it takes far too long. They say it takes between 3-5 working days but I’ve been waiting for more than 3 weeks. Everyday I have been sending them emails and it’s the same generic response every time. They just prove to not value their customers they just want you to cancel your withdrawals and re gamble your money to then lose it all.Would definitely not recommend opening an account with them.

Scam

• Lack of customer service. Ai response to any queries which don’t provide genuine answers.

Been playing for sometime now

• Been playing for sometime now keep having to go to live chat they dont care if you have terminal health issues which I found out never win big with them and they always say someone will be in touch...totally scam and false information

Scamers and you cant no unsubscribe…

• Scamers and you cant no unsubscribe becouse is hundreds fake webs. Avoid avoid

I have nothing to say good about this shit casino this …

• I have nothing to say good about this casino. They constantly lie about the status of your withdrawal. All they want you to do is cancel your withdrawal. Waiting weeks and weeks for my money just stressss please beleive in all the bad reviews because they are all correct and stay away from them 😡😡😡Update still waiting we are now on the 17!07/25 and still. I am getting the same exscuses that there has been a delay with payment due to lots of withdrawals at the same time.Update 19th july 2025Still havent received my two withdrawal. Still same exscuses that my payments are delayed you to lots of withdrawal at the same time same exscuses everyday i will update when o receive them (if that ever happens)Update 24/7Still havent recevied my withdrawal of £500 and £500 still saying the same exscuses they must have escalated it 7 times to this so called finance department. All this casinolab does is cause stress to its players which turns out from having fun to being a NIGHTMAREUpdate 28/07 /25Still waiting for my money apparently i am on the last review (just a different exscuse now) i want give up untill i have received my withdrawal! Fingers crossed its soon not gonna hold my breath 🙄UPDATE 01/08/2025 I have received one of my transaction why they couldnt have given me both at the same time! Now just trying to get the last one which is proving to be as hard as getting the one before i have been waiting over 3 weeks and still getting the same generic answer.UPDATED : received all withdrawal it was hard going but got there in the end now asked for them to close my account!!!!

If there ıs 0 star I would select 0…

• If there ıs 0 star I would select 0 star please fo not waste your money with this shit sure please

Fraudulent company using masked MCC no…

• PASS MY REFUND REQUEST EMAILS TO Lumina Holdings LimitadaFraudulent company using masked MCC no response to emails as per their policies. 24/7 email response within minutes- LIESPlease advise on refunds for fraudulent transactions ref emails sent numerous times.You can report this post if you want but I will keep coming*update still awaiting response regarding GDPR info and refund request has been months

Like mentioned in other reviews

• Like mentioned in other reviews daily €500 withdrawal limit. 3 withdrawals max. Takes weeks before they proces the withdrawals. Avoid.

Please don’t use this site there is no…

• Please don’t use this site there is no customer support and you never get a bonus it’s shocking

I am giving one star because I want to…

• I am giving one star because I want to write the review. This is a scam casino guys. I did my research and these guys are vultures. I won £20000 and these guys couldn’t believe it.They first delayed my withdrawal and then Blocked my withdrawal as well.They just want people to put in money and they can’t pay because this is a very small casino and they don’t expect anyone to win. Even after Dozens of emails nothing is resolved and I still have £10000 in my account which I can’t withdraw.I highly doubt they have legit support staff. Don’t fall in their trap they have 1 star rating for a reason.I wish I could upload my screenshot of the homepage but there is no option

This casino defo scam pls stay from…

• This casino defo scam pls stay from faaraway from this casino.all.games not paying anythink 500 600 sometimes 1000 spin notting even 1 bonus..dont put any money

This is a ruthless gang

• This is a ruthless gang refuses to close your account prays on the victims to steal from them by exploiting . Organised crime. KEEP AWAY

Theyve really let me down

• Ive been such a fan of this casino for such a long time and have played with their sister sites and never had an issue withdrawing funds. Yes it takes a long time but usually you do get your money. This time though 9 days and still no sign of funds. Absolutely gutted they dont realise the stress and anxiety it causes. I was always a big fan but finding it hard to believe Im ever going to get my money

Scam site don’t try this

• Scam site don’t try this

Sorry but they are really good at…

• Sorry but they are really good at paying out I dont have a problem with them love the games and they are always there for you

Go else where bad casino

• Take ur money elsewhere and run this casino is no good

I requested£1300 on 15/05/2025 and I haven’t received it.

• I requested£1300 on the 15th May 2025 it’s now the 27th May 2025. I have not recieved my money into my account. They said it’s been sent on their side & GumblePay is the payment provider shouldn’t my bank be? As I requested it through my Visa card? They keep saying they’ve escalated it to the financial department and that they will email me. It’s nearing on 2 weeks and I haven’t received the money. My bank says there as been no attempts of money going into my account. This is shocking unfair & wrong. I’ve emailed them I’ve had emails saying I need to be patient. I’ve been patient for nearly 2 weeks.

Only rating 1 star as it is impossible…

• Only rating 1 star as it is impossible to rate lower. Take your money freely even let you win funds into your account but God forbid you try to withdraw them! They will continually tell you that your service provider is cancelling the withdrawl and not send you any of your winnings. I have been aware of this company and constantly arguing with them for my winnings for over 3 months and inside that time they have changed their name 3 times and changed the bank they use several times they have head offices in Malta and SHOULD be covered by the Malta gambling commission BUT all information I could find suggests they lost their license! Good luck getting any of your money back of these scamming bastards!