Stolen half of my winnings on a long term bet

• I had placed a long term bet stake around 135€ and winnings were at around 1.100€. The bet was placed at the start of August 2024 already. Since weeks I have been contacting their support to finally credit me the winnings of the bet because all long term parts of it came to and end and I had won. The cashout of the winnings happened weeks after contacting the support - and I only recieved 186€ as winnings. Naturally I contacted the support and wanted to know where the other much bigger part of my winnings were. Eventually I was told that I had placed the initial bet in August with bonus money mainly which I do not recall honestly. I cant imagine having used bonus money for a long term bet. So because the bonus had expired until now I would only recieve the amount of winnings with the real money part of it - 186€. Heather part of their Player Experience Team interviened (after I threatened to publish everything here on Trustpilot) and promised me she would make a case for me to recieve the remaining winnings as well. Props to her I really had a hard time because those 1.100€ were seen as a guarantee to me and I adjusted my finances in the last weeks spent more knowing I would recieve that money very soon. Why would I doubt to recieve it anyway? Learned my lession for sure.Anyway after several hours they decided to give me half of the remaining winnings 460€ to be precise. The rest of the winnings the other 460€ were given to me as a bonus with wager requirements. First the requirement was 10x then they removed it and changed it to 12x. When I clicked on the bonus it said I would have to wager it 25x (!!!) in total up to over 11.000€ before it became withdrawable. They gave me a 6-7 days to wager that amount and rejected every question from my side in regard to not having to wager it or at least to lower the requirements (less wager x or more time). Everything was rejected and they claimed they were kind anyway to do that. As expected 5-6 days later I lost the bonus amount. Only managed to wager up 38% of the 100%. Conquestador has an extremely irritating bonus system and cases like this one have happened in the past but never to that extent. I would not recommend anyone to join here there are much better and most importantly much more RELIABLE alternatives. I am done with this site.Edit: what I also should mention: I am not just any casual player for them I am one of their most actives ones. This is how they treat their loyal and active customers.

Would NEVER NEVER recommend..

• Would NEVER NEVER recommend. Absolutely nightmare dealing with this company. They took sooooooo much money from me and majority of the time gave the worst returns. Then finally after half a year of playing with them got a decent win. They held my payment hostage and would not pay me my winnings. After giving over 10+ personal documents. Never enough for them. Then they started asking for my family members banking information. Absolutely not. They didn’t respect my time and privacy at all . Vip managers and chat agents talk in the most condescending arrogant manipulative manner. Took all my deposits no problem. Would give me small withdrawals but as soon as I finally won a decent amount they would not pay me. This is a terrible unethical company. They flag all negative comments to look like they are the most excellent company to reel people in. It’s all manipulation. To give a company 5 stars because a chat agent is okay is the most ridiculous thing. They are not 5 stars and I’m not rating a company to boost a narcissistic egotistical chat agent. A good chat agent should be the bare minimum for an online casino. These companies are all shady in one way or another in my experience. This place will take as much as you will give them and then when you win they won’t pay you. Then make you dig up all your very personal information to give them and it will never be good enough. So I’d recommend to run as far away from this company as possible. 👎🏻👎🏻👎🏻👎🏻Only reason this place is excellent on trustpilot is they can take down negative comments. If you check casino guru reviews are a lot lower. They keep replying with a copy paste reply that has nothing to do with my review then they keep trying to get this taken down. I’m just going to keep reposting it. I want to save others from getting scammed like me. Be cautious with these companies.

I had so much trouble withdrawing money…

• I had so much trouble withdrawing money and there support were amazing cant count how many emails and so quick to respond Frank and Haley mainly were superstars

Withdrawal issues

• I was enjoying this site. Withdrawals were quite fast. Then in the last few days I couldnt get any withdrawals processed. I was told I could only make one withdrawal per session. This was then changed to one withdrawal per day. I finally got a reason for it today. The site gives you gifts with normal conditions attached e.g. you must spend 30x gift amount. They decided I couldnt make a withdrawal and then deposit funds again claiming a gift. I got no notification of the change. I dont think they can be allowed withhold my funds. I told them not to offer me gifts if it means not processing my withdrawals

Worst customer service possible

• Worst customer service possible. Worst win rate. Worst casino. Downright dirty

If you like losing this is the place to…

• If you like losing this is the place to be. Absolute worst Rtp imaginable have never received as many 10x and below bonuses before. Customer service is downright disgusting. Complete lack of bonuses and if you magically do get one it is unbeatable. Terrible lay out and games that lag out a lot. Pretty close to the worst casino I have com across. My time here will be short lived thankfully.

THIS PLATFORM IS TRASHHHH!!!

• THIS PLATFORM IS TRASHHHH!!!! SO MANY ISSUES FROM DEPOSITING NOT WORKING TO DEPOSIT MATCH BONUSES BEING FALSELY ADVERTISED(THEY SAY 200% WELCOME DEPOSIT MATCH BONUS BUT ITS A LIE ITS ONLY 100%) COMPLETELY TRASH CUSTOMER SERVICE FROM ROSA NO HELP WHATSOEVER ITS BEEN ONE WEEK I HAVENT BEEN ABLE TO DEPOSIT OR PLAY! 1 WHOLE WEEK !!!!! DONT RECOMMEND AT ALL!!

Ive just had a chat with Frank

• Ive just had a chat with Frank not only has he got the nicest name in the world I love his name but he was so helpful to me and sorted out my issue within minutes. If you need assistance from anyone on conquestador please ask for Frank he is not only Frank but also very honest and helpful. Thank you again Frank. Also a great casino and I seem to win a lot of the times with this casino. Go check them out you wont lose.

Had a major issue with verification of…

• Had a major issue with verification of acc etc. but have been helped to navigate the system well. Definitely happy now....

Very helpful understanding and quick to…

• Very helpful understanding and quick to reply to any issue that you may experience while happy gambling very happy adventurer 👍

Garbage

• Garbage don’t play. Lowest RTP I’ve experienced and I’ve played many different sites. If you have to play pick another site. This one is 0 out of 5 Stars. Account deleted

This site is the absolute best ever!!

• This site is the absolute best ever!!! Their customer service is phenomenal. They answer emails right away and the best part is every once in awhile they throw a nice bonus into your account. 😍. Give this site a try you wont be disappointed.

Very helpful team that look after you…

• Very helpful team that look after you always making the experience better.always willing to answer all questions. I love this site .cheers awesome work 👏

Awesome customer service

• Still the best number one online casino in the world . CONSISTENTLY PROVIDING 5 STAR SERVICE SUPPORT N THE FASTEST N MOST EFFICIENT WITHDRAWAL PROCESS PAYING ME OUT MY WINNINGS IN exactly 44minutes within the hour every time : no suprizes there conquestador casino you have set the highest of standard for all online casinos and now you continue to keep such a standard (KING) CONQUESTADOR CASINO THANKU SO MUCH FOR YOUTR LOYALTY N RESPECT FOR ALL OF US WHO YOU HAVE ALLOWED THE PLEASURE TO BE APART OF YOUR CONQUEST :

CONSISTENT CONQUESTADOR

• Needed assistance with withdrawal verification. My helper was wonderful and quickly answered my questions.

Needed assistance with withdrawal…

• If you do win. It is an absolute nightmare trying to withdraw youre money. I tried multiple time to withdraw after being fully verified. They would just cancel it and it would be back in my online account. Obviously trying to get me to loose it. They would say a variety of things from its a technical error to we just need to check a few more things. Then cancel my withdrawal.STAY AWAY FRON THIS PLACETerrible to deal with. Still no $$

Excellent custom service

• Awesome service!! Thanking all the team 😊😊👌👌

If you do win

• Very helpful 5stars appreciate the help given.

Awesome service!

Very helpful 5stars appreciate the help…