I had Denisa M

• I had Denisa M as my representative to help me to try and get my withdrawal but I had a old card that I had put funds to play but that card was frauded and I put my new card in but it says that my card isnt the one that I put funds on so Denisa M was very helpful in trying to get it resolved but Denisa M couldnt so she escalated the issue for me cause I want to withdrawal money from my account. She was very nice and I appreciate everything that Denisa M did for me

Very slow to pay out any winnings

• Very slow to pay out any winnings. Have been waiting almost a week. Chat was very unhelpful. They just keep saying come back another day your withdrawal is lost. Other sites pay out within hours not days. It has now been 6 days waiting for the withdrawal of $100. Today I am told it could take up to 10 days but if the withdrawal is sent back to them to be reprocessed then they can add another 1-2 days on that for them to reprocess it then another 5 days to receive it.

Not enough slot games but besides that…

• Not enough slot games but besides that pretty good.

Denisa M was great to deal with

• Denisa M was great to deal with. Helped out quickly.

Denise M was very helpful and quick to…

• Denise M was very helpful and quick to help me understand what was happening with my withdrawal.

Claudia was so kind…

• Claudia was quick and efficient to help me. It took no time at all. She was also kind.

Fast friendly service

• Fast friendly service

Denisa was quick and efficient in…

• Denisa was quick and efficient in providing me with a response to my questions

maximum from maxi

• good and professional service.

After betting over 1K I havent won…

• After betting over 1K I havent won once. I dont reccomend this casino site. Terrible.

Well I am back to report

• Well I am back to report! Well good news is after a yr of playing on this site I was able to win 126 dollars lol! The bad news is I got ripped off! Some how 15 dollars of that turned into slot bonus after winning! And I have tried a few times to resolve the issue and get it back so I can put it back into the game! Lol but Ill never deposit another 10 dollars ever on that site! I am done theres other sites that r 10x better! That also do same day deposits! So they have this policy if u withdraw your winnings u lose any bonuses slot bonus bingo bonus whatever it maybe! But the funny thing is I never had any slot bonuses prior to winning! It magically appeared after I won 126 dollars! I literally was on my last spin with only 3 cents left in my account! And I ended up winning free spins which was like 40 free spins! Nd I won exactly 126 dollars which I was going to use 26 dollars of that anyways to play with and then I was going to withdraw my 100! Ill never play on this site ever again! Each person I spoke to first one explained how bonuses work which I already know! And the second told me she retrieved my money and let me explain what happened! Same thing the 3 cents I had left apparently was bonus slot money and then when I won it magically turned into 15 dollars! Idk make it make sense! I advise anyone not to go to this casino its honestly the biggest rip off and a scam! All they do is rip u off when u actually win! Please dont go on this site! Ill never come back! I will never ever drop money into this site again!

Great customer service

• I enjoy the site lots of fun games. I had some questions and Maxi M provided excellent customer service and got everything taken care of for me.

Unprofessional aggressive manager

• Im reaching out to you with concerns in regards to one of your employees Cheryl this is the second time Ive had a problem with this employee both times is when I was on a winning streak at one of your slot machines which I find is quite intriguing that in the middle of a winning streak I was kicked out and asked to leave the premises this night she accused me of using a bad word she was very aggressive she was egging me on trying to get under my skin she was rubbing her body up against me she then exerted her position by getting the security guard unequivocally to come over to kick me out he would not communicate with me he just stared me down made me feel very uncomfortable almost saved for my surroundings as I took a small video clip to ensure that I could capture the moment of how incredibly ridiculous your employee is who I believe is supposed to be the manager she had then instructed me that no cameras were allowed on the premises and she asked the security guard to grab take my phone I told him he doesnt have legal rights to look in my phone he said I want to look through your photos to see the video I said call the police this is how ridiculous of a situation I was put through I have many witnesses there that could not believe the lack of professionalism and aggressiveness of your employee Cheryl. My name is Christopher j Bellisario my phone number is 647-834-8307 I believe this is an important matter and I would hope somebody will reach out to me tomorrow so I can once again be retained as a customer and also feel comfortable going to this location. And once again your employee Cheryl made it impossible for me to get her credentials so I could reach out to her Superior to rectify the problem and I will tell you this employee is a problem employee.

Great???

• Great???? What a joke. Have been playing for weeks and cant win anything. It hits a little to appease you and then it takes it back. Played a year or so ago and found it a lot more honest. Im afraid it has become a greedy algorithm site like most of them. Want to win once and then lose its the perfect site!!!Have to laugh at the response l have been playing for years online. This site definitely has all the red flags of ripping you off. You cant continuously play a site and never win. Something stinks 🦨. And its always the site!!!+

Terrible site

• Terrible site they advertise interac withdrawal on their site but it does not work waited for 3 days and nothing then they email asking about a bank statement and bank details closed my account winnings were just 200 so its not a big deal but i would be vary of playing on this casino and i will be complaining to igaming ontario.If you do not support interac payouts do not mislead customers i would not advise using this gaming site.I have never had any payout issues with OLG/betty/ballyThanks

Never pays out!!!!

• Does anybody ever win on this freakin crappy site? How much do you have to spend in order to win? Up and down up and down until this site just eats your money and never pays out!!! Does anybody ever win the big jackpots on the slots? I’m gonna try Betty Slots as one of your x customers has stated that she actually wins sometimes!!! Like just once in a while a win would be nice!!!!! So long Delta. Your site sucks!!! Not to mention you took away some great games….ie. Wolf Glod Chile Heat Heart of Rio. Seems games that actually do pay you get rid of!!! Most of your 5 star reviews are about customer service. Your site SUCKS!!!

I was helped by Narcisa O

• I was helped by Narcisa O. Shes very helpful and friendly . I was able to understand easily. Thank you

Wonderful Customer Support

• Maxi M with customer support was extremely helpful and quick to reply. After having a very frustrating time on other online casinos dealing with customer support representatives that seemingly couldnt care less about resolving issues it was very nice to deal with someone helpful.

Mada was helpful and quick to respond.

• Mada was helpful and quick to respond.

I was having an issue with my account…

• I was having an issue with my account as I havent been on the site in quite some time. Adelina solved the issue in a timely and professional manner.