Not trustworthy company at all..

• Not trustworthy company. Just allows online casinos to get away with scamming people. You see Ecogra on bottom of page on casinos chances are you are going to get no fair play or fair returns. You know they get paid off. Can’t trust anything related to online casinos. One big scam industry.

Poor Service

• Very poor. Promise to keep you informed but don’t. Made their final decision on my case after 50 days then waited a further 40 days to inform me and then give you 7 days to dispute the decision then close it after 6. Their slogan “QualitySpeedService” don’t fulfil any of these.

Dont bother - They will favour the casino

• I had a dispute running with Grace Media (333 Casino). They didnt even bother opening the evidence email supplied by me and awarded in favour of the casino.They dont reply to emails they dont supply any details supplied to them by the casino. Its a waste of time using the service.

Even with all the evidence in my favor

• Even with all the evidence in my favor ECOGRA decided in favor of BETWAY a company that likes to steal the players. Unfortunately I will have no alternative and will have to act by court to get my winnings as ECOGRA is as corrupt as gambling companies.

Absolute shambles of a company

• Absolute shambles of a company it’s been over 3 weeks now and had no response from them they are clearly been paid by the casinos! Unfortunately the scammers at hopa casino do not get handled by ibas anymore and you can see why!!! This company have no intentions of doing any sort of work for the customers too busy taking backhanders from dodgy casino sites

No effort at all to solve the case

• No effort at all to solve the case. €1000 was simply deducted from Tipico. After all my efforts I tried to get my money back via eCogra. You wait 3 months and then they say there isnt enough evidence even though I was able to prove everything with screen shots. Such sites only serve to appear to represent the interests of players but in reality they are clearly on the side of the providers

They’ve been handling my case for 3…

• They’ve been handling my case for 3 months. I have to send like 10 emails just to get one response. Cases are meant to be resolved in 90 days. It has now been 85 without any response or resolution. If you go on their website you can see their data and how many consumers they find in favor of each year and to be honest the numbers are shocking. These people have no interest in helping anyone but the casinos

My mom tried to sign up on…

• My mom tried to sign up on pokerstars.com. She messed something up and her accounts got blocked. Turns out they blocked her because she needed to complete verification. She sent all the required documents but it’s been about three weeks—no response no updates. The money she deposited on PokerStars is gone. They refuse to confirm her verification. I filed complaints with the MGA and eCOGRA. The complaints were ignored. No money returned. They don’t care about you. Total scammers!

Uselles dispute regulator.

• Uselles dispute regulator.. I made complain that casino scammed me fro 1000€ and waited over 3 months just to get told that case is resolved in favour of the operator.Dont waste your time on them they are paid off by casinos...

At first they appeared quite interested…

• At first they appeared quite interested in my case but just let it drift on and on. According to their own policy they were supposed to update me regularly with details of how the case was going but every time I had to ask them to tell me the latest news. It felt as though they were just waiting for me to give up. After six months with no progress I took alternative measures and had my money returned from the poker site almost immediately.

Corrupt

• Ecogra ARE NOT independent. They are paid (bribed) by the betting companies. I provided the evidence of ( in my opinion) clear theft . I even said I await you finding the operator is correct! They off course did. I then went to my bank with THE EXACT SAME EVIDENCE and they refunded my money they stole. I have asked Ecogra why their outcome was a different but of course they will not reply .

Shocking

• Shocking. Always side with the bookmaker. Customers within the gambling industry never get a fair crack at the whip. Should be ashamed.

Don’t trust the low trust pilot rating… eCOGRA are 5 stars

• The low rating of eCOGRA appears to be primarily due to complaints from individuals who feel they have been wronged despite their stories not clearly supporting these claims. My experience with eCOGRA has been entirely positive. After trying unsuccessfully for over six months to retrieve my winnings both on my own and through Casino Guru I finally achieved a resolution within three weeks of submitting a single email to eCOGRA. This resulted in the recovery of my winnings. In my view turning to eCOGRA was the best decision I made and I rate them 5 stars.The low Trustpilot rating likely stems from individuals viewing their claims emotionally which can cloud their judgment. If you have a legitimate claim eCOGRA will resolve it; if you dont they wont.

eCOGRA helping bookies scam you!

• Theyll side with the scamming companies. Ecogra will pretend that they want to help wont be in touch for months and then contact you to state that they have closed the case. In my case they insisted that I hadnt forwarded documents on to Unibet. I have evidence that I did this 7 months ago and a month later Unibet advised me to go to Ecogra. Ive waited 6 months for a verdict only for Ecogra to provide me with blatant lies despite my evidence to the contrary.

DO NOT USE

• Unfortunately my experience seems to be of a similar tone to the majority of others. Do not use them seek your own legal representation. I certainly will be now!

Utterly useless

• Utterly useless decisions are made by the gaming company.Everybody within the gambling industry knows that these impartial adjucators such as eCOGRA and IBAS are in the pockets of the gaming companies. I and many others who are highly experiencedare without doubt sure that there is underhand transactions around this. Small tip for any disputes: Go straight to small claims court or to court if a larger value. Courts do not look kindly on gaming companies in the UK.

Rubbish companies

• Rubbish companies why can they survive in this world and defraud gamblers of their hard-earned money? The UK should eradicate such rubbish companies. Help casinos cheat money together the worlds number one fraud company withdraw money and say illegal games

About as impartial as a North Korean…

• About as impartial as a North Korean judge.No common sense or empathy used in decision making. Will ignore evidence to side with gaming companies no surprise really as it is those same company that fund the organisation.

What is the point of ecogra

• What is the point of ecogra. They are clearly do nothing and are not fit for purpose. There is a reason Unibet choose them for arbitration and that is so Unibet can continue to steal peoples money.Small claims court it is.

Bent ADR

• They side with Operators who are clearly breaking the Law no matter how much evidence you send them Operators pay them fees where we as Players dont so they will side with the bent operators Listen to the Reviews People they arent wrong a Company that needs shutting down is Ecogra The Industry is in a state because of Bent Operators and theses Cowboys are supporting them Reporting to the Gambling Commission they arent fit to be an ADR taking backhanders from Operators.