Great site worth a go

• Great site nice promotions and a huge selection of games. The site is easy to navigate with a nice clear layout. Deposited and played a few times sometimes you get lucky (sometimes not) gameplay seems fair withdrawal process is easy via cashier took a bit longer than other sites but not really a negative Id play here again

A thrilling exoerience

• I deposited £20 and I played on £1 spinning along Thai flower megaways and enjoying the game had about two bonus rounds in a £50 spin round and had gained a balance of about £70 then I got a third bonus round and the experience began! Every spin generated hundreds and balance was £1700 plus after game. Played a bit more and withdrew £1700. Payment was complete within 24hrs. It was a thrilling experience. Thank you Genting Casino

One of the best online casinos .

• One of the best online casinos .I play many sites but on this one everything is working wellwithdraws very fast …a lot of games.I don’t encourage anyone to play.(play responsibility )but if you doI definitely recommend this site.

Withdrawal £2400 released after 8 hours

• Hi To be honestly I never write any comments for any gambling company it’s my 1st time deposit £300 and won all together £2400 after I withdraw but it was pending 8Hours as I read all bad comments about Genting casino I thought money gone stuck as well like as said other people but it’s releas after 8 hours thanks Genting

Forty-five Kensington Casino in London

• I was threatened by another customer and the manager did nothing after a female dealer reported it. Baccarat deck of cards is shuffled using a card counting machine. And the result is not the game of Baccarat. Black Jack is same dealer busts almost NEVER. I have encountered 2 rude dealers. I have been to this place 3 times now. Tuesday Thursday and Friday. No one ever there. And for good reason. Not fun if all you do is loose. Never going back there. Keep it moving to one of the west end casinos. And the other reviews with 5 stars MUST BE fake or referring to only the restaurant and not gaming part of this venue.

Site good loads game but trash returns…

• Site good loads game but trash returns I stake 100 didn’t win. Was given 5 free spins straight after losing £100 to win £80 but bonus money that I couldn’t withdrawn. I’ve stake probably another £100 maybe more and still not had any sort off return

POOR COMMUNICATION & CUSTOMER CARE!!

• AI Bot is beyond useless. Unable to speak to human being. Response times are too long (literally many weeks) and therefore unreasonable. Despite one time VIP status Genting Online have lost my business indefinitely. Well done!

Overall Excellent

• Fast almost instant withdrawals good bonus/free spin awards.Easy to use platform with great game choice.

Game play was terrible and customer…

• Game play was terrible and customer service was just automated.was no intention to get back to me.also didnt make one withdrawal as never managed to get a decent amount. SHOCKING

Good site for slots...but when you…

• Good site for slots...but when you deposit doesnt always give bonus spins..no very transparent

You can only withdraw once while it is…

• You can only withdraw once while it is pending so if you win again they wont let you withdraw until the first is completed.....they take so long to do it in the hope that you keep playingSurely it is against rules to not allow you to withdraw

Scam wouldn’t let you withdraw you’re…

• Scam wouldn’t let you withdraw you’re winning and you barely win anyway self exclude and bye bye never again. I should have posted The money to owner instead of playing

Withdrawal times

• Good site but withdrawal times are far too slow and Support staff are almost impossible to get hold of.

Withdrawal terms are a breach of the UKGC T&C’s they are bound by

• Had over £600 on the balance had a withdrawal of £50 pending for 19 hours and wanted to make another withdrawal of £400. Contacted several times advised I wanted it increase by £400. They did. Nothing I read the reviews and seen it seemed a scam so just accepted this was the case and played through the balance immediately after spending this they approved the withdrawal. Which is pretty much proof they do this on purpose. After speaking with the UKGC they have informed me at no point can a casino stop you from withdrawing funds from a despite balance not also implement any rules that state only one withdrawal at a time therefore this is a breach of the UKGc terms and condition which they are bound by. I am waiting on a deadlock letter from genting and raising with IBAS and the UKGC as not only have they breached the terms but have done this to alot of players. I have sent over all information (screenshots) of my balance and my request to increase my withdrawal by £400 which I was told can be done but wasn’t. Whilst I won’t get my money back it’s expected that once the UKGC look into their terms regarding withdrawal process they will be in for a hefty fine.

Withdrawal Nightmare

• Will take you money no problem don’t care who you are but as soon as you wish to withdraw winnings then all of a sudden want proof of address photo IDlatest utility bill and a picture of the card you paid with!!! They know most people won’t bother and will carry on playing until they lose again!!

happy with service

• happy with service. not anymore i bet £40 this morning and won and tried to cash out but could not because it said i had bonuses (which i didnt) and to clear bonus funds wich i did and it kept my funds they dissapeard from my accountcan you help

All round great casino site

• Easy to sign up. Lots of promotions and bonus offers. Easy to deposit and withdraw. Games load quickly and play consistently.

Doesn’t let you win money and as soon…

• Doesn’t let you win money and as soon as you lose a certain amount they close your account so you have no chance of winning it back

I am happy with Genting casino service

• I am happy with Genting casino service I have bein using them about 4 to 5 years the are very reliable trusted company and the withdrawal transaction is very fast

Still waiting to here back from a…

• Still waiting to here back from a complaint dated 4th of November vanishing funds from winnings no communication or feedback hence the low score said the Complaint had been passed to the relevant team but radio silence. Surprisingly really as genting is one of the better on-line casinos.