Paul was very rude

• Paul was very rude I explained that I didn’t receive my 100 free spins after depositing with Apple Pay but withdrew my winnings because of this matter. After reading the terms and conditions it said by debit card so I again deposited and play £10 on the website still no free spins…So I contacted customer service where I spoke with Paul he said if I deposit again another £10 he will look into giving me the 100 free spins as apparently because I withdrew using Apple Pay I voided my free spins I explained that I had already deposited and extra £10 via debit card trying to get this sorted and another £10 makes it £30 when It states deposit £10 get 100 free spins so it would cost me 3x the amount what I was unwilling to do so so he kept ending the chat refusing to help and saying I need to put more money on for him to be nice and add the free spins I have screen shots of this chat too.

Even a one star is to much I have been…

• Even a one star is to much I have been playing on this sight for a couple of weeks been making withdrawals with any problems until yesterday when I was asked for documents I give them everything they asked for including a picture of me holding my passport I have given them bank statements proof of Id proof of address and proof of bank card and still this isnt enough for this sight wot more could you possibly wont they are making every excuse not to give my £180 that I rightfully won guess they need it more than I do people please stay well clear of this sight if you wont to be robbed

Emil has been very helpful eith my…

• Emil has been very helpful eith my withdrawal query. Helpful staff highly recommend.

AVOID withdrawal delays tactics and abuse of policies

• If you want to read real reviews view Broadway gaming who owns these sites. Youll see then that you need to stay well clear. Im now even more worried after what Ive just read. Was allowed to deposit over 2000 pounds in 60 deposits in 2 days. ZERO checks. No identification needed. Then had a win. They state withdrawals processed between 9am and 6pm. 9am comes the next day and I get the email requesting all different kinds of identification and proof.The Gambling comission states it must not only be requested as a condition of withdrawal if it can reasonably be requested before. Which it could have. Many deposits and a lot of money. Provided identification selfies proof of address and a screenshot of my virtual card as I cant give them a photo of a non existent card. Asked them to process the withdrawal and guess what more delays....Waited all day to send a reply requesting that I now send a bank statement. Meaning the withdrawal can be delayed further. Trying to tell me that any reputable casino has to do this yet Ive played at many and never had to jump through this many hoops. Including much more reputable ones. Self excluded after my win and because of being allowed to deposit so much money now left in financial despair with the withdrawal being delayed. Youll get the usual spiel of these stalling casinos that abuse the KYC policies of how its a legal requirement bla bla funny how they dont care when depositing and its only when sending money! So if youre going to play somewhere avoid this network as youll be subjected to unnecessarily thorough checks when you want your money. Will be escalating this now as Ive had enough of these companies abusing the KYC for delayed withdrawals. UPDATEIve provided this company with bank statements selfies identification bills council tax bills and still havent had the withdrawal processed. When being allowed to deposit large sums of money with no checks only to have to jump through hoops when withdrawing money serious red flags should be raised. Regardless of cliche responses about money laundering it is what it is - abuse of the KYC policies and delay tactics. Legislation states that asking for identification as a condition of withdrawal is not allowed if it could have been asked for sooner. Over 60 deposits and not a thing. One withdrawal and all of a sudden its money laundering. You couldnt make it up. So had I not won no suspicious activity on the account. Strange that. As of this morning the withdrawal is not processed. Ill update this review if it ever is.UPDATE its now 4pm still not verified me had a generic response saying they are working on it. No explanations as to why the checks or the delay apart from Christmas period. Absolutely awful way of doing business. Im ready to go to the media and UKGC to ensure they dont get away with it and to prevent others going through the same.UPDATE still not verified had 1 generic reply saying its taking longer than usual. UPDATE in response to their edited comment they asked for ID and I was told it would be paid Monday if it was sent. It was sent. They are now working another angle and its going through specialist checks. So after letting me deposit 60 times and £2000 only after a withdrawal was it seen as suspicious. Not that theyve told me that. Ive had enough and Im now going to take a completely different route even if I lose my £7500 not about the money anymore. *The fact that they tried to remove this review by reporting it for slander further strengthens what I believe and they dont like people knowing the way they conduct themselves*UPDATE 31st Dec As expected after saying that if I provide the transactions to glossy on a bank statement it would be processed they now want the statement for 24th - 28th once again no answer as to why only requested at withdrawal stage and not in the 60 deposits. No explanation other than to keep it a safer place lol 🤣 then recommended safer gambling tools on the site so clearly not taking note of whats happening as I self excluded after withdrawal. Im sure Ill be back here after a few more days with the next hoop they want me to jump throughUpdateWell there you have it sent what they asked for they wait until the end of the day to reply to say its missing information and they now need a full statement from open banking. More hoops.UPDATE After they requested open banking a manager said they didnt they just want a full bank statement for the dates given. This has been provided already but now Ive sent them statements to the pocket accounts which is irrelevant. They said I havent proved source of funds. A day before playing at their site the statement shows a withdrawal from another casino of 2300. A perfectly acceptable source of funds as set out by the UKGC. Rogue casino needs an investigation

Very good service thank you re

• Very good service thank you TERESA

Very polite lady quick customer service

• Very polite lady quick customer service

Very quick and very professional service

• Very quick and very professional service

misleading emails

• they send emails saying so many spins on next deposit ....then when you log on you have to go into chat as theres no free spins box...so you go into chat they have no idea so you have to send them a copy of email they sent....its a farce....

Helpful chat Teresa

• Teresa was very helpful in sorting out my problem with the daily deals very friendly

Teresa was very helpful &professional

• Great costumer service Thank you

Thanks Rebecca for your support I…

• Thanks Rebecca for your support I appreciate it

I spoke with Theresa today she was most…

• I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used

If I could give zero stars I would

• If I could give zero stars I wouldAll this is Factual Played for a few times and did OK 2024Won a decent amount of money this one time account suspended money withheld My fault I realise due to ID verification This is now resolved Still no moneyGlossy Bingo wanted know who paid into my own personal account where I got my pension from and provide payslips for the last 3 months I AM RETIRED the support team dont check the information I have provided and ask the same questions I have already answered and still hang onto my winnings

Teresa answered my query quickly and…

• Teresa answered my query quickly and efficiently which is hard to find these days. Well done Theresa

Jessica was very helpful

• Jessica was very helpful

Easy job done in seconds

• Easy job done in seconds. Also politely done

Emil was really helpful and have played…

• Emil was really helpful and have played on these sites for years always good live chat :)

MISLEADING REVIEWS

• Checking on TRUSTPILOT before playing has not helped me find a reliable Gaming Site. If after more than 6 months of CONSISTENT PLAY I have nothing good to say about a site then its definately NOT about a LOSS STREAK or an unfortunate period but more about a GENUINELY BAD PLAY SITE.Its about TAKING FROM PLAYERS as the RTP rates are TOTALLY UNRELIABLE. How does a site such Glossy Bingo sustain high scores?SOMETHING IS WRONG! BE CAREFUL AS A PLAYER!

DONT LISTEN TO BAD REVIEWS

• The bad reviews do not listen ive played on glossy for over 2 years i won loads and ive never had issue withdrawing or depositing the online webchat ppl like james rachael patrick etc others are so good will always help you but its gambling so dont expect deposit £20 win millions u win some u lose some ive deposited 5 pound won 1k on glossy it pays out regualrly do not listen to bad reviews

its annoying all the reviews are about…

• its annoying all the reviews are about customer service ive played over a year its a great site games are fair but there is only 1 popular 1 which is linked so if you win its bankable bit disappointed with slots esp fluffy as getting 3 grabbers or fluffys has got really hard otherwise great if you fancy a flutter