Fair and transparent gameplay.

• The casino provides clear information about game odds and rules ensuring a fair experience. It’s reassuring to know exactly what to expect while playing.

The games load quickly

• The games load quickly and I’ve never experienced lag. It makes the experience so much better when everything works smoothly.

This is a horrible site I cant believe…

• This is a horrible site I cant believe and be aware as from now knowing and experiencing this first hand this site also has another site set up just called ivy casino as I have just had now £280 taken out of my bank account as believe it or not I dont care all I care about is money they took as a subscription payment leaving me in a overdraft payment and if it was not for that I would never of known finding out about this I then contacted dont get confused here baffled me to in capital not shouting this bullet point to everyone I CONTACTED IVY CASINO IN REGARDS TO MONEY TAKEN AS A SUBSCRIPTION ON LIVE CHAT ME THINKING I WAS ON IVY CASINO WHICH I WAS I WAS ON LIVE CHAT WITH LEVI FROM GRANDIVY CASINO CONFUSED I WAS TO WHEN I POINTED THIS OUT TO HER WHY ASK IF I SIGNED UP TO A SITE IM ON LIVE CHAT TO YOU FROM AUTOMATIC MY ACCOUNT WAS DELETED STRAIGHT AWAY BOOOM be aware of this please Im still in shock and now going through process of retrieving money taken out by subscription thankfully I have all the conversation screen shot all the amount that was taken out still be a long process but I am so thankful I have the evidence and people please take with sites like these make sure you have your devices on screen record at all time deactivate voice and screen touch while doing this so they cant hear you or see what youre touching on screen these bottom feeders praying on vulnerable people who havent got a lot trying to make extra as like me know its the wrong way but unfortunately its either this or go out and play batman and ROBBING

It’s been over a week and still nothing

• It’s been over a week and still not been paid out they emailed me a week ago to send verifying documents - I emailed straight back because I was nervous about reviews. No reciept of documents so numerous live chats and emails to them later they finally replied saying they needed some more time to verify as the team was very busy pathetic company - not even sure I’ll get my money what’s an absoloute p*sstake is they are quick enough to take your money with no verification! Soon as you want your winnings they are honestly awful. Please avoid!!! The reviews are totally real!!!!

Made a withdrawal of 100 the sent to my…

• Made a withdrawal of 100 the sent to my old card I spoke to chat told them this he contacted the department it was all resolved within 15 minutes I got my money. Old card was to be removed by them.. made a withdraw 2 days ago exact same thing again sent to my old card which was supposed to be removed..now there saying it has to be reprocessed 24-48 hours and now Im.told they dont process anything at weekends Id be sent an email yesterday still no email 3 ppl have given 3 different reasons iv wrote email now reply theres no pending withdrawal on the account so wheres my money? Even tho last time it was sorted in 15 mins.. soon.as I get my money il be closing my account for good its the only casino iv ever heard of that they dont process at weekends.. just another excuse bunch of scammers need reporting.. avoid this casino at all costs the games never bonus amd pay out pennies!!!Update 3 days later still no money.. asked for bank statements I said no.. had to send them by banking adress my bame my card my ibam number and swift code.. shoukd of had 4 emails but now iv never received 1.. iv sent 3 myself with no reply spoke to.about 10 different people on chat and th3 person today escalated it and sent me a link.for my documents.. how cab they have not done that nearly 4 days ago.. absolute scammers please avoid this casino the customer support is appalling!!!

Scammers

• Scammers. Waiting for winning money over 5 days and Withdraw unsuccessful. Joke . Spend over £1000 deposit can’t withdraw.

Withdrawal verifying experience

• This time I deposit roughly like 4-5 grand I play I win and my account is locked till now without reason I send all documents for verifying and I’m waiting for my withdrawal of 7 grand. they don’t give me proper answer neither my money.i will keep you update how will finish this my expiriene go down with that situation but I will keep you everybody update

Excellent customer service

• Excellent customer service they promptly solved my withdrawal issue and the money was in my bank account in less then 24 hours

Do not and I mean do not play on this…

• Do not and I mean do not play on this website Im 300 down without a single bouns. Honestly they are scammers they dont even care. Im a new player as well and not even a bouns absolutely joke. Wont be returning Stay away and try another site because you will lose all your money hereEdit Im over a grand in this website.. usually £2 a spin today I put it down on 20p got the bouns Ive been trying to get for 5 days on £2 a spin to win £3 on 20p. Scammers

genuinely need help

• genuinely need help. what options do we have as customers? they will not pay me my money. been 2 weeks. customer chat is not helpful. i want to sue to company. or complain to a higher power and they are thieves. anyone gone further? what options are there please. i will do anything to make sure this company burns in hell

Know what others mean when they say…

• Know what others mean when they say this casino is rigged. After a few initial successes it’s been loss after loss after loss. Even when the odd game gets a bonus after hundreds of spins more often than not it’s less than £40 and sometimes single figures.

They keep your Money

• I joined and deposited money they blocked me not giving any good reason whilst I was playing. It has been more than 1 week and they still not returned my money.They keep saying that my account under review ?? What review? They should check me out before I deposit any money.... SO PLEASE DO NOT DEPOSIT ANY MONEY WITH THESE COWBOYS.. I am shocked about UK GC I am taking this to next level and social Media too... I am using my GFs Trustpilot account but my user name is MTT456 and name is E.MermutluLets see how long it will take before they reply me?Count down1...I again today send them a email and no reply 18/04/242...I again today send them email and live chat NO REPLY and same story19/04/243... 20th 21st 22nd of April ... Still the same answers :))) They are definietly in financial difficulties for sure..Please Call me if you want me to send you all my text messages and their answers... +447845511116

While Grand Ivy Casinos bonuses and…

• While Grand Ivy Casinos bonuses and promotions are respectable they didnt really stand out. They might be more competitive when compared to other platforms but they do bring some value to the gaming experiences.