I been waiting 8 weeks for my money.

• I been waiting 8 weeks for my money.Hard Rock suspended my account & has denied me access to MY MONEY.Pure idiots

Not a good sportsbook anymore if you…

• Not a good sportsbook anymore if you bet more than 10$... app is trash and has a monopoly in florida

Hardrock bet is a joke

• Hardrock bet is a joke. Try making a basketball teaser bet. IT WILL PROBABLY BE REJECTED if its more than ten bucks!

Slot machines are rigged and you never…

• Slot machines are rigged and you never win!No bonuses no nothing they are big rip offs!Run far far away these rip off scumbags should be arrested!!!

Terrible sportsbook F rating with BBB…

• Terrible sportsbook F rating with BBB over 200 complaints couldnt find one in customers favor. They have a monopoly in Florida and a dozen other states so no incentive to be fair. Bet the Eagles to win SB and also the NFC CONFERENCE and theyve marked the Conference bet as lost I sent screenshot of bet and they sent pic of nfc final regular season saying Detroit won nfc conference and refuse to listen to any of the the proof I send that nfc conference winner is team tha goes to super bowl. Today Eagles play Washington for conference dont know what to do if Philly wins stay away from these crooks

account was suspended for no reason

• account was suspended for no reason customer service is non existent online chat is useless only thing left is to file a complaint with the state of Fl.

Unprofessional

• They closed me the account without any reason. It’s three months that I call amd nobody answer and via e-mail they always answer via bot with the same words “I know it’s frustrating but we don’t know what happened we are wprking to solve the problem” Disgusting

the same thing happened to me

• the same thing happened to me. I bet on a table tennis player who had won two sets and was already winning the 3rd. When the game was over I went to see if they had already deposited the money and to my surprise the bet appeared as lost. how was it possible if the player I bet on had won 3 sets and the other only one. I wrote to HRB and they tell me that the result was different. and they sent me the link to a site with the result. In other words they were giving false information all the time in their application so that bettors would mistakenly bet for the tennis player who was losing because Hard Rock Bet was giving him as the winner by changing the result and the odds in real time. The answer they gave me was that they were not responsible for what they themselves showed in their application. Incredible. They give false information and change it at will to make people bet badly. I have the screenshot where it is clearly seen that they themselves gave the player that was losing as the winner.another matter is they are showing in the app a ghost promotion. they said that if you deposit you are going to get your money back if you loose. then players are depositing and once they loose and claim the money back HRB says that it only applies for new players. but if i am not a new player and they know it why they confuse me by writing that to me. they do that on purpose. at the end they trick you in so many ways and always they have an answer for everything but no real positive outcome for the bettors. so keep away from them. they are the only ones winning here.

They can put down extremely incorrect information and odds and when you bet on their information and then they decide they made a mistake. They take no accountability even though their info was wrong.

• 0 stars….they are legally able to steal your money when they make a mistake with their odds. For example I bet on a player that was up 2 sets to 0 odds were -700 for him. I bet on him and it shows he won. 3 sets to 1. But they said they made a mistake and take no accountability.

Im concerned about my experience with…

• Im concerned about my experience with Hardrock bet. I was in Florida for a few days so I set up an account with Hardrock bet. I already have at least 10 sportsbooks apps but since the only one I could use was Hardrock bet I signed up. They made the sign up process tedious and then they requested my drivers license. After I immediately sent my DL they never replied. I reached out to customer service via and they never responded. Is this possible employee fraud? Im very concerned.

Terrible f’ing customer service

• Terrible f’ing customer service. Takes 20 goddamn minutes to write two sentences. Use any other sports book because if you have any issues trying to get your money they are no help.

Terrible customer service

• Terrible customer service. Long delays and then the rep just terminated the call!

The app is completely inaccessable for…

• The app is completely inaccessable for sensible florida residents. The bar of location verification is so high it should be a crime. I cant use the desktop app i cant use the mobile app. The app requires wifi which doesnt even seem to work for the purpose that they implemented it for. This company need sued for accessability concerns. If the govt can validate my status with paper so can you! The enshidification of tech products has gone too far. Please fix this. I talked to you guys today. Worst customer service ever. Completely unknowledgable. Your policies are so unclear they dont even know it. Just read the chat logs. To me this seems like a problem that goes all the way to the top. I need clear sensible statements on how to get the app or website working. I want a way to have consumers work around that when applicable. This system is a bastardized shadow of what is wrong in america answering adversity with laziness and self preservation. To make an omlette you got to crack a few eggs. To make a sportsbetting website you got to just think of the absolute worst way to get somebody onboarded. I get it its just WILD BRO.

IF YOU DO CARE ABOUT YOUR MONEY PLEASE…

• IF YOU DO CARE ABOUT YOUR MONEY PLEASE READ! With them you might lose your money before you lose your wager. Not only you can’t get a hold of the customer service and it takes forever for a simple stuff but I had a moment when my deposit failed multiple times and 3 days later hard rock charges that amount from my bank and when I try to withdraw it gives me the error massage and ask to deposit 10 more dolors to unlock other payment method. it took me 2 hours to get to customer service with no results . I might be only online sports book in Florida but it’s a headache and a half totally not worth it

Absolutely the worst customer service

• Absolutely the worst customer service. Ive been trying to get my account activated for over 2 weeks. Last year I gave up and used our family members account. And regardless of that there are limited betting options their parlays dont pay enough odds if you look at it closely you just beat each game on its own and you wont come out any different and a better chance of winning. As well there arent prop bets its just a shame for the guy who has the racket covered in Florida. I can guarantee Im not the only person thinking this and as soon as somebody else comes in the market everyones going to switch. If you have another option stay there

All the casinos are rigged

• All the casinos are rigged but Hard Rock Bet is by far the most egregious that Ive seen. Bet $100 dealer has blackjack. Bet another $50 dealer hits twice to get to 21. Bet the rest dealer has blackjack. Three times in a row the dealer had 21 and cleaned me out. Yeah Im sure that happens without rigging. I mean have YOU ever gotten 21 three hands in a row? Im certain for the majority of you the answer is no.