Will be seeking legal advice!!!!

• Would leave 0 if I could!!!Signed up to the site on entry I was offered a reward if I deposited £10 and wagered it so I followed the instructions but once complete I wasn’t rewarded with anything after an hr of trying to talk to someone they finally talk and I wasn’t rewarded told that I am not eligible for any bonuses with this company so surely if this was the case why did it give me the option to select which bonus I wanted and then told me to play £10 in bingo rooms to receive and at NO point was I informed I wasn’t eligible untill I contacted them!! I will be seeking legal advice on this as I believe this is massively fraud and deception!!! I am aware they can remove bonuses but don’t offer it on entry tell me what to do then I complete it you say no you’re not welcome to any bonuses!!!! Disgraceful and will be talking to legal about this!!!

Great service on chat with Jim and…

• Great service on chat with Jim and super quick! Thanks

Jim is Very kind and quick

• Jim is Very kind and quick. Be like Jim. I like Jim

Vary helpful and understanding ty x x

• Vary helpful and understanding ty x x

A really good site

• Finn helped with a minor blip very promptly.

So I took a 6 month break

• So I took a 6 month break. On returning the site has changed drastically. They have gotten rid of the heart bingo room and replaced it with a room with expensive ticket prices. Can’t play any of my favourite slots on mini games just rubbish slots available. Don’t even get me started on fair play. All it has done is take. Impossible to build to a decent win on slots. I am so disappointed in the changes made to this site. I used to love it. It was my go to site but I’m sorry but no more.

Its a nice site

• Its a nice site Chat room hosts are really good at both entertaining and trying to get people to take breaks>I had an issue and spoke with Pablo - he was great sorted everything and did it with humour as well as efficiency.

Great customer service and my problem…

• Great customer service and my problem was solved in minutes

Great help in getting me my welcome…

• Great help in getting me my welcome bonus

Check ur RNG its busted or maybe its…

• Check ur RNG its busted or maybe its the algorithm because ur machines are not random the rate of losses to how much u win is actually terrible the house always wins feels like im being scammed its seems unfair gameplay with odds stacked to much against the player

RTP manipulation???

• Is the RTP being manipulated because I couldnt get ahead. Balance after balance was lose lose lose.Goodness knows how many spins on Big Bass Amazon and not one single bonus round.We know via Mr Hand Pays youtube video Casinos change the RTP to benefit certain players and the rest lose. None of it is random.

Spoke with Jim today and he was very…

• Spoke with Jim today and he was very helpful and polite 🙂

No chance of winning

• The games are very easy to play but you have more chance off winning the lottery that winning on any it these games they suck you in screw your for everything then can and call it a fun experience it’s a joke dont bother with you if you are lucky you might win a few quid my advice is dont use this site there are better sites with better chances of winning on them as I have but don’t use this site it’s rubbish

Not for me

• The site itself is pretty good and withdrawals are jnstant but the bingo seems virtually impossible to win on regardless how many tickets you playyeh its a game of luck but to not even get a line in one game after playing loads Ive decided to go elsewhere

Gives one bonus then rest spins empty…

• Gives one bonus then rest spins empty so you can’t build I play fish and frenzy big catch & Fishin Christmas pots of gold. Seen the ‘mega’ & ‘major’ come out a few times but never would you win them. Just there for show. Bonuses on £2 on that game collects £2 £3 etc never the big ones. Poor

Spoke to Alan today

• Spoke to Alan today he was very professional and helped me quickly very knowledgeable and friendly as all the cs agents are. Thank U Alan mate.

My account has been restricted since…

• My account has been restricted since 31st may. Was requested to send payslips thought it was intrusive but sent them as requested. They then moved goalposts again and wanted statements again extremely intrusive but sent them the same day requested.It’s now been a week they have had all my sensitive paperwork and still no verification complete.When you send them an email or go on chat it’s a generic email saying they can’t give you a timeframe.Quick to ask you for something but not quick to get back to you.

If I could give zero I would

• If I could give zero I would: I won £160 and withdrew but its never reached my bank I have tried to get onto my account while has been closed no reason given I have tried online chats nothing resolved I have emailed 7 times nothing returned and this has been a week now there is no issues with my bank for whom I’ve been with over 40 years so stay well well away from heart bingo

Today I was helped by Irene

• Today I was helped by Irene she was so helpful with my issue and she took time to deal with my problem! Irene is a credit to the heart customer service team! Well deserved recognition for Irene.

Emailed with 0 replied

• Emailed with 0 replied. Sites such a conPlayed solitaire and fluffy favourites.2.50 win on solitaire Not even £1 on fluffy favourites!Comes to something when sites dont even pay a stake win!Disgusting