Another rip-off casino

• Yet another casino that just takes your money you bet anything under $1 guaranteed you win nothing and getting free spins you have more chance of winning the lottery.Once you leave a bad review the casino has a whinge to trust pilot saying you cannot tell the truth.These overseas casinos just rip people off and that is the 100% the truth.

HANDS DOWN THE BEST ONLINE CASINO

• DEFINITELY CHOOSE THIS CASINO OVER ALL OTHERS. 💯 🥇⭐️⭐️⭐️⭐️⭐️I have been a regular player on Hugo (and used MANY other online casinos as well)for the past 3/4 years. HANDS DOWN BY FAR - Hugo is another level of awesome in the way they treat their loyal customers - Their VIP service and providing a personal VIP manager for you to directly communicate with is absolutely leading in the industry and the reason I continue to use Hugo over any other casino online. My VIP manager Ella has given me incredible prompt service perks bonuses cashback at request and continues to absolutely exceed my expectations. The more you play on Hugo the more they truly give back to you for your loyalty. They provide a level of customer service that is rare these days and stands out amongst their competitors - that is truly something to be valued as a consumer in my opinion.

Promotions add a nice extra touch…

• Promotions add a nice extra touch without being overwhelming. It feels like a fair balance between fun offers and regular play.

I found the customer support team…

• I found the customer support team helpful and polite. They answered my questions quickly and made everything easy to understand.

The bonus system here is well…

• The bonus system here is well structured and fair. I’ve taken part in several reload and weekend promos and they actually provide decent value without sneaky terms. It’s clear that this platform values repeat players which makes me want to stick around.

I’ve had nothing but positive…

• I’ve had nothing but positive interactions with the support team here. On one occasion I had a question about bonus rollover requirements and they provided a clear explanation without any delays. It’s reassuring to know help is readily available and professional.

Bonuses are sent regularly but not…

• Bonuses are sent regularly but not spammed which I appreciate. Most offers I’ve received had reasonable conditions and I’ve been able to use them without stress. The casino doesn’t try to confuse you with fine print and that transparency makes the overall experience much more enjoyable.

Withdrawals have consistently gone…

• Withdrawals have consistently gone through without issues usually within 24 hours. That level of efficiency makes a big difference especially when you play frequently. The bonus offers I’ve received were fair and clearly explained. I never felt misled or overwhelmed with hidden terms which builds a lot of trust in the platform.

This casino is 100% SCAM!

• This casino is 100% SCAM!! Be cateful! Do not Play! U cant win anything there! And even if u get something they do everything to make your withdrawal unable! U cant do veryfication So u cant withdraw! Veryfication is necessary but they find any excuse to not let u withdraw! Seriously this casino is scam and i Hope they lose license. Trust me find better casino.U dont have to thank me! Good bye Financial Department has been in regular contact with youWhen and where? U dont even reply to one of my e-mails so please dont lie. Also if veryfication is necessary then why i can deposit but cant withdraw? If this is necessary then do it for for deposit too. Then this be fair otherwise is not.

Even though I’m not a frequent player

• Even though I’m not a frequent player I feel welcomed each time I return to the site.

this casino is also a scam

• this casino is also a scam they want 45x wager to payout any wins and then they want all sorts og personal document to finally do it and what ever you send them they will say its not ok so really they dont ever pay outm such a scam dont play here

This used to be a 4* for me

• This used to be a 4* for me. Not anymore. They have removed a lot of providers you know the ones which can pay a lot such as Push Hacksaw Nolimit Relax. Then recently they remove my payment option without any notice (interac). I ask live chat who are as clueless. You tell them your payment method has vanished they say click to deposit and the payment options will be there. Well no S Sherlock. If it was there I wouldnt be contacting would I. I have been playing here for 4 years with the same payment method. Utter useless live support when they are actually around. Closed my account I am done with them. I would no longer recommend

They make you waiting and waiting with…

• They make you waiting and waiting with the withdrawal until you lose all money. Very bad casino

Scammers

• Scammers. Unable to withdraw because even if you can deposit 10€ you need A: to 3x the 10€ first B: need a minimum of 100€ to withdraw. So even if you win 90€ its impossible. How is that not a scam?

THEY SHOULD ANNOUNCE MAINTENANCE

• overall fine site cashed out from here in the past.but i feel utterly scammed when i actually make a win on a slot go to main menu and only able to open games from playngo tried to access iron dog avatarux games i played these the hour before balance went to 0.When typing to support they give you the regular clear your cache or switch to another browser like the fault is on my end! Useless support should announce maintenance hours before its actually happening.you wont let us access pragmatic games you remove big time gaming games you will only allow me to access certain games when i have a balance worth risking whats going to be the next thing Hugocasino?!

Bad withdrawals

• First i deposited via a payment method that apparently was not available for withdraw so in order for me to withdraw i had to deposit again with another method since you can only withdraw with the same method you deposited with. The of course when i try to make a withdrawal i need to upload multiple different documents bla bla bla. Weird that they dont care about documents when you deposit. Now i have a pending withdraw via Neteller which is an instant banking method. So it really should take more than a couple of hours for me to recieve. But yeah i understand they are making everything they can for me to cancel my withdraw and gamble it away. When contacting support about the wothdraw they dont give any firm answers since they are just copy pasting their answers from a script. Fast withdraws are probably the most important thing for a casino so if they want to keep their customers (at least me) they really need to improve ALOT. If i recieve my withdrawal today i will for sure change my review to a more possitive one. I will update my review depending on how long i takes

The whole platform feels made for…

• The whole platform feels made for players. Everything is intuitive and enjoyable.

Bonus offers come often and actually…

• Bonus offers come often and actually have value. I keep an eye on my inbox for new ones.

The casino’s payout speed is unmatched…

• The casino’s payout speed is unmatched compared to others I’ve tried

Withdrawl issues

• Ive hade a few times chating with them about being able to withdrawl last time i had to add money the same way i wish to withdrawl so i did via skrill i did end up losing everything that time but now just won 110 euro and trying to take out with skrill but cause its over 100 euro i guess now i need to wait up to 3 days and do a bunch of steps even when i have alreadyverifed with passport and kyc before they just want to drag it on for as long as they can if it goes well i will change my review