Joo Casino
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Joo Casino Reviews
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jesse pearson 1 reviews
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To whom it may concern
- To whom it may concernI would like to file a formal complaint regarding Joo Casino (operating under Curaçao license 8048/JAZ) for withholding winnings and failing to provide transparent bonus conditions.Summary of the issue: On 12th of December 2025 I played the game Big Bass Secrets of the Golden Lake and won €128.80 as recorded in my official transaction history. Joo Casino credited only €50 claiming a “10× bonus max win limit.” This limitation was not presented to me at the time I accepted or used the bonus. The casino refuses to provide evidence showing the rule was clearly displayed before I played. The game provider and the casino system confirmed the full win amount yet it was manually reduced afterwards. Misleading Representation of Automated Support During the chat the system explicitly stated that I was speaking with a “real agent” even though the behavior and responses were clearly generated by an automated AI/bot. This is especially concerning because the platform initially marked the interaction as AI Agent then later claimed it was no longer automated. This constitutes misleading communication during an active dispute regarding withheld funds. I request that you clarify whether: The support agent was human or automated and why an automated system is presented as a human agent.I will include this as part of my documentation if escalation becomes necessary.I am submitting supporting documentation including: Screenshots of the transaction history showing the full win amount Screenshots of my remaining balance A full transcript of the chat with the support team Evidence that the max win rule was not displayed before gameplayRequest to the regulator:I respectfully request that the regulatory authority review this case and require the operator to: Provide proof of transparent bonus condition disclosure Release the withheld portion of my winnings (approximately €78.80) Review the operator’s communication practices regarding artificial agents posing as human staffThank you for your time and assistance.SincerelyMartin Barbier
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Georgia Cook 6 reviews
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I’am waiting on my cashout 1600for 2…
- I’am waiting on my cashout 1600for 2 days and is still pending…i tried multiple methods
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Ria Campbell 16 reviews
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Cashouts are consistent
- Cashouts are consistent: some go through the same day others the following day yet always on schedule.
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Steffani 2 reviews
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This site is so trash I played once and…
- This site is so trash I played once and never again.. Theres a reason no one knows who Joo casino is.. hit multiple bonuses none paid these guys are greedy crooks... instead of paying you they would rather give you dead bonuses cause theyre greedy little rats... not giving these rats another penny.. if they were smart they could have let me win and made alot more off me but they way to greedy.. and I bet all these reviews are paid cause no way anyone in the right mind would give this clowns 5 stars
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Steven 16 reviews
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Great atmosphere and very fair game…
- Great atmosphere and very fair game outcomes ❤
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Chaiyot 3 reviews
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DO NOT SIGN UP WITH THIS CASINO
- They wont pay bonuses you are entitled to when entering bonus codes and will try tell you that you didnt enter the code. If you win a decent amount they will repeatedly ask you to do verification and no matter how many times you do it and get confirmation they will decline it. DO NOT sign up and lose your money .
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Starting over..... 6 reviews
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Top Service und faire Spiele 👍
- Joo Casino has an extensive selection of over 2500 games to keep you entertained. From slots to live dealer titles there’s something for everyone regardless of their preference. All you need to do is register on the platform deposit and choose your preferred game to play for real money.
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Keeley 6 reviews
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Joo Casino has an extensive selection…
- Best CasinoI would definitely recommend this casino to others. They have a great selection of games. Good service with customer support. And they have awesome bonuses and promotions available. One of the best dama Casino.
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Raluka 2 reviews
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Best Casino
- BEST CASINO!BEST WELCOME BONUSESGREAT SELECTION OF GAMING PROVIDERSFAST LIVE SUPPORT 😁
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Jared 4 reviews
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BEST CASINO!
- You have to wager 3x your deposit to be able to withdraw your money. Then you wager 3x the amount and still cant withdraw. What type of casino wont let you have your own money back? Scammers! I tried to deposit some money. It didnt show up in my account so I tried it again. Later looked and both went through. Then I couldnt withdraw any of it because I needed to wager it all 3 times the amount!?!?! Then I wagered it on all sorts of things and withdraw option never came up. Absolutely untrustworthy
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Jacquelyn mcgann 12 reviews
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Scammers
- One star is too much. After I deposit I get emails with bonus codes for first deposits. I’m asking the support if I’m qualified and get the answer yes. Used it and it wasn’t credited 7 chats later the casino says my fault. Customer support takes ages to answer. Don’t play here
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Le Mans 1 reviews
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One star is too much
- I completed the bonus wagering requirements at JoCasino and the system confirmed it by converting my bonus into real money (€125). I then requested a withdrawal – but it was rejected.Support claimed I “violated the terms” because I used the Bonus Buy feature. However this rule is not mentioned clearly in their terms and conditions. I never bet more than €0.10 per spin – Bonus Buy just triggers a feature it doesn’t change the stake. The system allowed it no warning was shown and the bonus was marked as completed.When I asked for clarification the support agent just repeated “Bonus Buy is a bet” and refused to point out where this is stated in the rules. No transparency no fairness no real help.I feel misled and disappointed. I’ve already filed complaints with licensing authorities and consumer protection platforms.
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Jacqueline Kau Kau 1 reviews
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I completed the bonus wagering…
- Good Casino offers a variety of games and nice bonusses. Support is fast and always there to help
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Nancy Romia 2 reviews
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Great
- From a personal experience this site is amung one of the worst Ive ever played there is no winning and when I say that I mean you do not win anything if you wanna be sitting at home feeling scammed just deposit your money into joo casino
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André Palicki 3 reviews
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From a personal experience this site is…
- very nice casino good support and nice casino design :)
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Nicole Sow 1 reviews
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very nice casino good support and nice…
- Nice Games top Service
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Coreyy Read 2 reviews
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Nice Games top Service
- Everything’s perfect. Good withdrawal fast site good layout
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Keane Lowry 6 reviews
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Thank me later
- Great variety of games and helpful responsive customer support team. Great 😊
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Amber Celina 3 reviews
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Love this casino
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Andrzej Piotr Sowa 3 reviews
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Great variety of games and helpful…
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Pocket 1 reviews
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Vintor 1 reviews
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Sue Bob 4 reviews
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Nicolaas 6 reviews
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Bob 34 reviews
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Kyu “ueehueehueehueehueehu” 15 reviews
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Do you agree with Joo Casino’s 4-star rating? Check out what 650 people have written so far, and share your own experience.
FAQ
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How long does it take Hello Millions to pay out? Hello Millions will process your prize redemption within ten days.
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