Just wow

• Talking to the live chat team fred Levi Allan wow haha more common sense in a tree Jesus 🤯

Nice decent win first day of sign up…

• Nice decent win first day of sign up withdrew it confirmation took 24 hours then took just over 24 hours to reach my bank so just over 2 day wait which isn’t great but can’t complain as had a nice win thanks

Evolution Blackjack

• Evolution BlackjackPlayed live dealer Evolution blackjack at Mayfaircasino.com. You have to verify your identity before you play and upload documents. Deposited £100 got the matched bonus. Came away with a modest win (£300) that they paid out.

Finally received my withdrawal after…

• Finally received my withdrawal after almost 12 weeks. Had been ignored or had minimal response to contact until “complaints” got involved after 10 weeks when I stated I wanted to refer the matter to the ADR.Won’t use them again as never had to wait even a week for payment from anyone else.

Won a couple grand

• Won a couple grand. They did pay out after about a week but closed my account due to “worrying activity”. I had deposited £10 so because I won a lot they closed my account counting myself lucky they actually paid outs

Mayfair Casino wont pay out my winnings

• I tried to withdraw my winnings (over £10000) 20 days ago. I then received an email from Mayfair Casino asking me for more documents despite the fact I was fully verified and had been playing and withdrawing for weeks previously. I sent the documents as requested but have heard nothing further from them. My withdrawal is still pending and they have restricted my account. I dont know if I will ever see my winnings. I dont trust this casino. I will be pursuing a claim for my winnings through ecogra.

Kerching a Grace Media company.

• I have not used Mayfair my issue is with KERCHING online casino. I am due £170 of winnings but have been put into this wheel of misery. Send bank statement √ Send bank details sort code etc√ both of these I have sent on at least four occasions. They say they have tried to phone I am housebound no calls missed. Tried phoning them no agents available!! I have put one star but even that is not merited.They have now sent a customer satisfaction requestAm I satisfiedOr am I unsatisfiedI have answered

Awful do not use this site they are con…

• Awful do not use this site they are con merchants deposited £3000+ withdrew £2200 and they are feeding my BS excuses. All documents sent in and quoted 1-3 days its now been 2 weeks. Pursuing through IBAS and the UKGC.If I could give minus stars I would. How can companies like this be allowed to scam people?Edit turns out after going through the UKGC that they are no longer part of IBAS and legally have to have an ADR appointed which they do not. I got the payment after weeks of delays if the UKGC have their doubts so should you

Good bonus on offer when you join

• Good bonus on offer when you join. Enjoying the choice of games available here. Paid out withdrawal requests in good time as well.

Well that was a surprise today

• Well that was a surprise today. £2000.02 £75.00 credited into my bank nearly had a heart attack.After been told to send in endless paperwork I said 6 weeks ago keep the money 💰 it’s not worth the stress.I was over the loss & forgot about it so today came as a total surprise. 😜😜😜😜🤪 I’m rich 🤑 I won’t ever play with you again William Hill pays out in 2 hours of winning 😎

5 weeks after my withdrawals were made…

• 5 weeks after my withdrawals were made for £2300 no sign of my money being paid was told 10 working days ago it would be paid within 5 days do not use this site

All youd expect from Mayfair

• Have to say its one of the better whitelabel casino sites out there and I can only recommend this Nektan/Grace brand. Anyone thats ever been to London knows what Mayfair stands for and this casino has managed to bring that exclusive elegant and posh atmosphere into the look and feel of their brand resulting in an excellent game experience for casino players looking for that special something.

Cancel this casino

• Dont use this casino. They give you the absolute run around when it come to withdrawing your winnings. You will get a email saying that they have put a restriction on your account to check all your paperwork which is unessacary they asked for my proof of income passport/driving licence which I understand that should of been it they also ask for a utility bill. Im playing slots on a casino site not apply for capital one no limit credit cards. I want my winnings not happy. And I told them about the reviews on here and told them not to put me in a stressful situation as Im dealing with enough already and support turned around and asked me to elaborate on my stressful situation what in the actual hell does that have to do with my query Im trying to get my winnings not talk to a therapist actual pis take. The other reviews are right they should not be able to operate with such an elaborate scheme to get my winnings. Scummy tramps

AWFUL CASINO DO NOT USE

• I have had a small withdrawal pending of £200 for over 20 days! This isnt even money i won.. i made a deposit then changed my mind to gamble and withdrew it. I have been ignored by live chat i have emailed them over 20x. They have now asked me to send them bank statements ID< wage slips all sorts of documents to prove my income over such a small deposit. They have had my documents for 15 days and still not done anything and my account is frozen. ALl they do is apologies for the delay and say someone will be in touch soon They have now disabled live chat on their website and do not answer the phone. Its impossible to contact them. AVOID USING ANY GRACE MEDIA CASINO YOU WILL HATE IT I PROMISE

Would give one star if I could…

• Would give one star if I could deposited thousands and no end of problems with the site crashing glitches poor quality would not recommend. Would not use again

Withdrawals take ages.

• I just cant seem to get any response from the online casino. Got a withdrawal pending for 4 days as a PayPal withdrawal.Any other casino pays in 2 hours and 24hours.I thought it was an instant withdrawal thats why I singed up. In 2022 this is absolutely absurd. They dont respond dont pay on time and just fob you of .Its my money you owe me it so matters will have to be taken further.

Complete scam stay away

• Complete scam. Once they take you deposit they block your account. You can not play any games. Live chat has no idea each agent tells something else. Then they say they sent an email for account verification which they have not. If you argue with them they just block you from live chat. Worse casino in UK for sure

Worst Customer Service Ever Experienced - Should not be allowed to operate

• I’ve never been one to leave a bad review even on Uber I’ve never wanted to prevent someone earning a living. But I feel Mayfair Casino (Grace Media Ltd) has been so horrendous in their treatment of me a customer I’ve created a Trustpilot account just to share my experience.So almost 11 weeks now after my withdrawal request of £3200 and NOTHING!!! It started with weeks of being told my request / emails have been forwarded to right team and in the proceeding months I’ve had a dozen or so emails go unanswered even ones in which I’m requesting both details on their ADR and official complaints process no response at all!I will now honestly and fairly share my experience that I have had with Mayfair Casino & Grace Media Ltd including via GMs other partnerships or 100+ white labeled services / domain names via Trustpilot and other review sites. No one should have to initiate a complaints process via the Gambling Commission just to receive their money.

Alin

• I deposit £200 and won £13125.00. I just received from Mayfair £200 back as a refund voided the winnings and closed my account. I will complain to eCOGRA. DO NOT USE THEM (SCAM )

Fun online casino with really awesome…

• Fun online casino with really awesome slots. I already got some nice wins waiting for the withdrawal. For now I like it.