What great customer service !

• What great customer service !! Emanuela Maria Mihali dealt with my query’s fast and efficiently!I’m till waiting my winnings but I’ve been assured a couple of days to wait .All in all a good experience

Alin was very helpful resolved my…

• Alin was very helpful resolved my situation straight away

Joined last week and made a Large…

• joined last week deposited £50 won £1700 received my winnings next day

AN ABSOLUTE JOKE

• Recently won over £2000 on this website. Went to withdraw and was asked to provide ID. supplied them with the following passport photo bank details recent utility bill birth and marriage certificate every piece of ID I own. Still not paying out. Live chat requested a citizen card looked into one of those and it provides less detail than I have already given them. I am now seeking advice from the Gambling Commission as I feel as if Im being scammed

SCAM 0%chance of winning please read

• THEY DO NOT ADD TICKET PURCHASES TO THE PRIZE POOL You can like I did purchase tickets win the game and win less than the amount you bought the tickets for. This is an absolute scam. then when queried they will tell you you knew the prize pool before you bought the tickets. I bought £4.80 of tickets won the game and won £3.something. BE AWARE. After a long complaint i got this response. I am truly sorry you feel this way. Kindly note I have only provided information that we have available. The prize is presented beforehand on each room and it is only up to our players how much they want to spend on tickets.

ABSOLUTE JOKE MOONBINGO!!!!

• ABSOLUTE JOKE MOONBINGO!!!!WHAT A SCAM!!! THIS IS MY SECOND REVIEW AS MY WITHDRAWAL HAS STILL NOT BEEN ACTIONED OR VERIFIED NOW AFTER 3 WEEKS!!!I HAVE SENT ALL DOCUMENTS REQUESTED AND NOW THEY ARE ASKING FOR THE SAME DOCUMENT AGAIN!!! JUST DRAGGING OUT MAKING PAYMENT!!!EACH TIME I EMAIL DOCUMENTS A NEW CUSTOMER ADVISOR SAYS SOMETHING DIFFERENT!!! THEY ASKED FOR PAYPAL STATEMENT AND WHEN THAT WAS SENT THEY AS FOR BANK STATEMENT ATTACHED TO PAYPAL!!! NOW THATS SENT THEY THEN SAY WE DONT NEED BANK STATEMENT WE NEED A PAYPAL STATEMENT!!THIS COMPANY NEEDS TO BE HELD TO ACCOUNT!!! NO PHONE NUMBER TO CALL AND NO MANAGER TO CONTACT.

Tried withdraw £2100 winnings and they…

• Tried withdraw £2100 winnings and they have closed my account and refused my withdrawal. I sent them all id they needed but as bank is in my mums name but I solely use it as not able to open one I have used this bank account for years and always withdrawn from moon bingo to this account never been a problem or looked at I need legal advice

Blocked account

• Why have u blocked me account I would like someone to contact me I have sent emails and got ignored this is disgusting they way u treat people I have money on that account

AVOID AVOID AVOID AND AVOID!!

• I won and they needed to verify my details before payout. Fair enough. Passport provided as requested. Then the passport next to my gace provided. Driving license provided.The problems started when I couldnt provide a copy of my card as it is a virtual card.Not to worry. They said I could provide a bank statement. Bank statement sent.Sorry we cant accept it as its a joint account. So....how else can I verify myself? Surely a joint account can be used to make deposits? What a joke!They said to send a bank statement with the transaction on. I had to wait for the bank transaction to come through.They then ask for a screenshot of my virtual card! Ive provided the alternative evidence as requested and now theyre asking for more? I cant provide this as the app doesnt allow screenshots for security reasons!4 times they asked me for my physical card! You send an email and somebody different replies each time. The responses tale 3 working days so imagine how frustrating this is.Ever since I said Id make a complaint Ive not had a response. Nearly 2 weeks later. Ive sent 4 emails and just being ignored. Over 1 month Ive been waiting for my money!Stay away from this site and company!! I use the same documents to verify elsewhere with no issues. This is a complete scam so you cant withdraw winnings and they get to keep them!!AVOID AVOID AVOID!!

Not give one

• Shut down my account as moonbingo.com are the worse!!!! You dont win its just a grabbing money website. AVOID AVOID AVOID. SHAME ON YOU!!!!!

Madalina M was very patient with me. Thank you

• I cant screenshot and Madalina was very helpful telling me how to show the offer from another device.

Mr Alex is very good asistent and he…

• Mr Alex is very good asistent and he respond quickly and helps very nice to me and very helpful nex time I like if he asistent to me all the time thank y Alex

This is a scam website

• This is a scam website If you win let me tell you what they asking Prof of PayPal Prof of bank statement Proff of driving licence Your passport Resident permit (if you British so then bye bye )Ss300 ducument ( whole year tax calculation)Then ? So send this again and again they will never pay you Never play on this scammers website it’s calling broadway gaming and they have more websites I will be reporting this to Gambling comissing and ofcem To stop scamming more people

If I could give it zero I would

• If I could give it zero I would. Site and games are ok but trying to withdraw your money is horrendous. Then you get blocked. Calls unanswered emails not responded too. Reporting to governing body. To clarify I joined the site and they were perfectly happy to take my money. When I tried to withdraw rather than been asked to validate my account uploading documents ect my account was just blocked. Took 32 days to get a response. I email and I get nothing. I’ve sent proof of id that’s excepted proof of address also accepted. I’ve sent everything I can think of from my bank but they want original card which was stolen and replaced by the bank. I’ve been trying to withdraw for 97 days and still no withdrawal. Moon bingo is a disgrace

Madalina thanks for your help

• Madalina thanks for your help

Alina p was really helpful with my…

• Alina p was really helpful with my problems an fixed them straight away

Madalina was fantastic was really…

• Madalina was fantastic was really helpful and friendly

Diane l was a great agent very friendly…

• Diane l was a great agent very friendly and easy to chat to was a great help thanks 🙏🏻 again Diane

WON AND THEY WOULDNT PAY ME OUT

• My name is MR H and I opened an account with moon bingo last week . I registered my correct details and then was able to deposit.I played for a while and deposited again and again. Eventually I won some money back and withdrew £2500 once I had done this I was then asked to verify more details which I sent over straight away driving license bank statement last 3 mths. After I had done this I called the customer care team and asked if they had received all the information they needed and they said yes and everything was being processed. So I continued to play on this site . And was still able to deposit. Following day I called the customer service team again and asked if everything had now been verified. Which they then sent me a email saying account fully verified no more information needed and they was then able to look at the withdrawal of what I won. So I continue to play on this site and spend a total of £1895 and won £3600 approximately. So I was waiting now on an amount of £2500 £600 £500. I called the customer team again as this is a lot of money and was waiting for this to come back to my account. There responded the money is on its way it’s just going through approval and will be in your account in the next 3 days so I replied no problem thanks for your help. About 2 hours after this phone call I get a email stating I will only get back the money I deposited and no winnings . I was gob smacked and called the customer team up . The email stated I’ve had another account along the lines with a sister company which I didn’t know was part of moon bingo as normally if you can’t open an account it stop you when you enter email details. . So further to my conversation with the customer care team they just kept saying because I’ve had a account with a sister company of yours they will not pay me any winnings . You will only pay me back any deposit I’ve made. So my other question also is if I hadn’t won anything would I still of got the deposit back. I want to know when I self excluded from one of your sites dates please and any other of your sites I may of had an account with. I didn’t know I couldn’t play on the moon bingo site others wise I wouldn’t off. It’s not my fault you allowed me to deposit taking my money and then verify my account to still continue playing. Then when I’ve won some money you don’t pay it out. SO MY QUESTION IS TO ANYONE OUT THERE THAT WASNT AWARE THEY COULD PLAY ON A SISTER SITE TO ONE OF WHERE YOUR EXCLUDED FROM IF THEY DID PAY ANY WINNINGS TO YOU THEN THERE BREAKING LICENCING RULES AND MUST BE ACCOUNTED FOR. IF THEY JUST CLOSED YOUR ACCOUNT AND PAID YOU NOTHING BACK THEN ITS WORTH ASKING FOR IT AS THEY WONT JUST GIVE YOU IT BACK LIKE THEY DID ME WAS ONLY BECAUSE I ACTULLY WON MORE THAN WHAT I DEPOSITED. JUST THOUGHT ID SHARE THIS WITH PEOPLE TO SEE IF ANYONE HAD SIMILAR DEALINGS

I made a request for a withdrawal on…

• I made a request for a withdrawal on the 28th October but still no response the ID to verify my account was sent straightaway. It’s been nearly 3 weeks & nothing. I just keep getting told the security team are backlogged. Keep away & try somewhere else. Update they have now blocked my account without any warning & they still owe me 5 thousand