A minus zero if it was available

• A minus zero if it was availableThe site is completely controlled and manipulated by MRQ once you land a bonus reel you will never ever see it land again I played my last ever online slot today due to the poor experience of being scammed by a dishonest company who are desperate to get new victims by advertising on tv their true motto should be YOU LOSE SOME YOU LOSE EVEN MORE.shameful scam site they need to have their UK licence withdrawn with a massive fine and repay all their victims

Really good site fun to play go had…

• Really good site fun to play go had some great wins

UPDATED - HIDES REVIEWS USES CLEARSTAKE

• UPDATED: Ignore their previous deflections when it comes to flagged reviews and claiming it is Trustpilot moderating them - this is a lie and the emails you get confirm MrQ are responsible. Well if they keep flagging Ill keep posting it back up again.Their latest verification requirements now involve showing your bank cards without the sensitive details hidden and giving full access to your banking app data to ClearStake a third party. Imagine what would happen if your information fell into the wrong hands as if trusting this wasnt bad enough already! Fortunately the fraud team at my bank was able to block and remove this dangerous feature from my online banking. Whatever MrQ has to say about safety/security while using this cant be guaranteed at all. Its a slippery slope were witnessing in the UK with our data protection and privacy and this should be fought back against.UPDATED: MrQ - We never ask for full bank card details and specifically advise you to cover sensitive info. That was the case until CreditShare which forces you to keep them visible - another lie hence my concern!Youll note snarky childish and dishonest responses to any negative feedback here. Id much rather they not respond at all and that this review serves its purpose as a warning to others.There are limited games/providers compared to most other casinos on the market and very poor live chat services. I find that even basic queries tend to take 3-14 days for email responses/updates.They will prattle on about theoretical RTP when challenged on the terrible returns as if this actually means anything - the 98% figure is nonsense. I always play for fun and will be prepared to lose but I dont even get any entertainment out of my funds anymore - non-existent bonuses and dead spins have become the norm so whats the point in sticking around?This casino promotes Evolution live roulette games which follow predetermined outcomes rather than truly random results. As long as they hit an RTP quota to stay within regulations they have some degree of control on what numbers land via automated/magnetic wheels. I recommend avoiding at MrQ and all other online casinos until the next regulatory reviews address this practice and they stop operating table games like slot machines.MrQ attempted to avoid paying out tournament winnings in June. The slot provider involved very kindly aided me in chasing this up with the terms they should have been following. They triggered a safer gambling check at the end of the event and removed my leaderboard results in hopes I was unaware of a £105 prize but were caught out after a full month of chasing and an upheld complaint eventually paying this out.Theyre inconsistent when it comes to carrying out safer gambling checks properly or at all - of the times this was triggered only once was it taken further and that was only because I chased them up on it when they blocked my tournament winnings as stated above.When I requested an account closure they tried to soft-ban first with a self-exclusion. Do not allow them to get away with making you out to be a vulnerable customer - a Gambling Commission complaint will help you rectify this if necessary. Bonuses and incentives are virtually non-existent - Ive never seen a site this barren for loyalty anywhere else before. There is a weekly roulette draw gimmick after a deposit where you need to pick three numbers for a chance to win points for a chance to win a handful of free spins on minimum stake. So even if you manage to rack up enough points within the week using all seven attempts youll most likely win nothing or a few pennies at best. You have to deposit on a Monday to get all seven days as it resets regardless forcing another deposit. Occasionally theyll talk up a big weekend where you can get about 5-10 free spins on minimum stake when logging in over three days which again should amount to nothing or a few pennies. There are no meaningful rewards tournaments or deposit bonuses to be found at MrQ if this is what you look for with a new online casino. Sometimes even the bonuses/prizes you should be getting dont make it to your account or get lost during safer gambling checks without reinstatement.The Bingo here is also bare-bones which is bizarre for a UK casino where this should be a big draw for older/casual players. There are just a few lobbies most of which are only active for one or two games a day for the chance to win pennies or a few pounds. I cant overstate how basic and limited the bingo here is and the latest advertisements are misleading.The last straw was ClearStake for me. Two weeks after requesting an account closure they still emailed me about ClearStake so the Live Chat staff also lied about wrapping things up.

Used to love playing on this site the…

• Used to love playing on this site the wins used to be soo good but just lately the rtp is just none existing the wins are low and the bonuses just dont seem to be coming Im gutted aswell because It was my favourite casino until now

Withdrawal still not sent to me

• My account has been on hold for nearly 3 months now for verification checks ! i have sent every document requested and everything has been verified except for my savings account statement which didn’t have my address on so I have re sent that with my address on. I was able to deposit two weeks ago ( I thought my account had now been unrestricted) and I won £700 so i requested withdrawal ……. On hold due to verification checks!!!! I should not have been able to deposit if I can’t withdraw. I have now sent 4 emails and heard nothing !! Disgraceful customer service and by looking at other reviews I’m not the only one going through this .

Day 26 of waiting.

• Day 26 of waiting.It was confirmed this morning that all documents has been recieved so I truly expected today to be able to share a more positive review and hear that my withdrawal had been released considering my case was top priority and had been escalated. I am very confused as to why this hasnt happened. There is nothing more I can send. I was told last night it was near completion but they needed one more statement which I sent over immediately. I appreciate things take time but 26 days. I have been very transparent and cooperative because the I would like my withdrawal of £1000. Will continue to update. Good luck to anyone else waiting I hope your wait and experience isnt as stressful as mine has been.

Utter Scam..waited until id lost 200…

• Utter Scam..waited until id lost 200 quid..then locked me out demanding bank statements..sent them then they said i cant play because they see i play on other sites!!! AVOID! Try fair sites like unibet or bet365.

Great little gambling site

• Great little gambling site. Quick payouts and good choice of games to play. Much better than the other sites i have been on.

Not respecting the law

• It illegal to stop you from the bonus while you opt in Operators must not use enforce or seek to rely on any term in a consumer contract or notice which has the object or effect of:permitting an operator to vary or discontinue a Promotion or any part of it in respect of a consumer who has opted into the Promotion made a deposit in expectation of receipt of a Bonus and/or commenced play in relation to the Promotion prior to the date of the communication of the variation other than where necessary to prevent fraud or other similar unlawful behaviour;Thank you for getting back in touch with MrQ.I can see you mentioned that youve only received 20 free spins out of the 30 free spins from the BBQ30 promo.Im afraid that were unable to credit the remaining 10 free spins. As mentioned in our previous response promotional eligibility is subject to change at any time and in some cases you may become ineligible even while a promotion is still active.This is stated in the last point of the terms and conditions of the BBQ30 marketing email you have received stating the below:If your account becomes ineligible as defined in our General T&Cs before or during the promotion you will be automatically excluded from any further participation in this and future promotions.I hope this clears things for you. If there are any further questions feel free to get back in touch

Best casino there is when I win and…

• Best casino there is when I win and withdraw the money is in my PayPal account in seconds. The only reason this review is not 5 stars is because MrQ doesnt have a sportsbook . Hopefully this is something they address in the future and I will change my review from 4 to 5 stars when this happens .

Mr q suits me no issues

• I am very new to Mr q. I have had a good start and find the website fair. Its nice to have a fair win and I do except we can not win everyday so I only play in my budget. I find the site easy to use.deposits are easy as withdrawals are equally easy too.

If your a new player u should get free…

• If your a new player u should get free spins or a welcome bonus

Just easy to navigate its been a fresh…

• Just easy to navigate its been a fresh breath of air.. I recommended it already! So keep it up mr. Q 💋

The rtp is one of the best in have…

• The rtp is one of the best in have seen. The withdrawals are almost instant. The customer service is prompt and conclusive.

Please stay away from these tyranny run…

• Please stay away from these tyranny run companys. They keep flagging my reviews and if they carrying on i will sue them. I played on here queried about the awful gameplay then matt came at me asking why I gamble . Why do everyone gamble to win. HE then made up lies and & twisted what i ment they actually think there funny having a bit of power over people then hit me with a self exclusion. He then had the audacity to email me stating I self excluded when I never. These people got to much to say and tyranny controlling a fully grown woman who owns a business . Who the hell does he think he is??? He put the self exclusion on all online casinos the ###$. I will get them done if they dont remove the fraudulent crap on my name !!!! Stop removing the truth this is my experience along with your sister sites. I worked casinos for 8 years coldest people on the planet . And I know how you operate!!!! How dare you put a self exclusion on me just from having an opinion!!!! And just found out they put my name on a self exclusion ban for Yrs . This is why I came out of the industry the corruption i witness . Then they lie and use safer gambling on you if you call them out for the glitching error messages . Tyranny controlling people. Well they aint tryanny controlling me because I would never ever play the scam online casinos again even after 5 years. Karma will have you soon !!! The reason they self exclude you not because your vulnerable im far from that the muppets its because you clock the scam and they dont like you having an opinion so they self exclude you . Quick enough taking your money . In that case I want every penny back I deposited you criminals!!!!

At first I didn’t trust the site but it…

• At first I didn’t trust the site but it really proved me wrong. Love the selection of games you get on there plus withdrawal is so quick. A great site and people will enjoy it

The platform runs slowly and often…

• The platform runs slowly and often lags. The games are mediocre.

My review

• I enjoy playing with mrq but would like it if there was a few more promotions

Great site

• Great site good wins few losses as expected. Easy to deposit and quick withdrawals. Few freebie games would be good or bonus plays etc but overall great site and better that its independant and not a sister site (I believe)

I found the site easy to use

• I found the site easy to use. Winnings were quickly sent back to my account in minutes. I did find at first I was winning quite a bit but the more I played the less chance of winning.