Im waiting for 25 days for cash out…

• Im waiting for 25 days for cash out look like they not paid me at all and I cant get live chat and i send emails every day they sent me emails back same email I dont know what Im doing they owe me money

Sorted out my issue over e-mail

• Sorted out my issue over e-mail friendly customer service

8 days to get paid my winnings is…

• 8 days to get paid my winnings is excessive by any measure. I say get paid but in fact so far its actually been waiting 8 days no money no communication other than to say if I send another email to enquire what is happening then I will be punished by being put to the back of the queue again. Last time I mentioned the process was like escaping Alcatraz. I have changed my mind its more like escaping Shawshank. it takes ages you are kept in the dark whilst being treated like S##T. It is genuinely a shame as I have l always liked the site and have even won a few decent payouts but the system of checks and controls (which I am fully aware of the need for) are not well executed. I have no idea what is actually happening behind the scenes (if anything) The communication is terrible. When I ask for information I am told I have to wait and if I ask again it will take even longer. Believe it or not I am not some kind of simpleton I will understand if you explain to me what is going on but if you tell me nothing it will and treat me like a fool it will engender a degree of annoyance.

Awful website I’ve been waiting 4 days…

• Awful website I’ve been waiting 4 days for a withdrawal to be processed. Never had this issue anywhere else

Didnt win that much

• Didnt win that much

Really really diisgustig casino they…

• Really really diisgustig casino they hold my money and dont want to pay they ask for verification of my account which was fully verified before bt i dont know why they ask again which i sent all the documents again and nobody get in touch with since they should be banned they are liars and bunch of thieves please please eveybody dont use them just listen to my advice worest casino .

Put 3.5 thousand in within days got very little back not a happy bunny just keeps taking and taking suppose thats gambling for ya it shouldnt be aloud

• Would be nice to get some of your money back rather than site keep it all. Must be laughing all way to bank.

Great customer service from tommy thank…

• Great customer service from tommy thank you

Great site and customer service

• Great site and customer service. Tommy helped me with an issue today no fuss helpful friendly and fast.

Like every gambling website

• Like every gambling website. One week fun then draining money like crazy. Rubbish! Bonuses are week. Your website is a fraud. 6 days on same slot a lot of money put in and loose all. Congratulations greedy bastards. You just loose another customer.!!!!! Ha ha ha. Today Eat 120£ trigger 1 bonus 4 pounds . I am sick of looking how quickly drain the money. Bad run you said. He he 6 days constantly eating money is for you a bad run. You are funny. Very funny. Such a shame this only make you laugh. Adam Wasilewski. That way you find me!!!! Ill never again use your website. See ya!!!

Fantastic customer service from David.

• Fantastic customer service from David.Very helpful and quick to resolve the problem

Genuinely cant fault this app

• Genuinely cant fault this app. They keep you up to date with promotions and daily freebies.The withdrawal process is excellent with the transfer done within a few minutes. Keep up the good work MrQ

I had some issues with my withdrawals

• I had some issues with my withdrawals. Contacted customer support on the webchat spoke to guy named Tommy who was a great help. Explained me the whole sittuation and sorted everything for me. 5 ⭐ to Tommy 1 ⭐ to the chat service that kept disconnecting every time my screen was locking could do with some improvement

Just an update to my last review

• Just an update to my last review that MrQ has not reached out to me regarding my review like they said they wereGoing to here on trust pilot - maybe just to look good on here as I felt the odds and wins on here were definitely not as advertised-

MRQ ??? dont bother all the good reviews are new customers that still on honeymoon

• what a joke of a company your not in the best of moods having spent a crap load of money for no return but only to told what ever the 0-9 pre set answers are and dont dare try and speak to someone between the hour they say and you cant get past a chat bot stay away from the Pharos bingo put it one way it said next ball bonus 10 quid for a ball so you do it to think your going to actually win your money back and nope this time a ball cost 15 quid so you will be putting 80 pounds in to win 4.78 every time ive played it its cost at least 9 pound in plays before you even get back what you staked on the 4 cards infront of your face it will tell you that your going to win you must be cause the balls are 9000 times the cost of the cards and like a fool ive fell for it and when i try to ask about anything its the same old its a random number blar blar well its realy a Example Algorithm for Pseudo-Random Number GeneratorAccept some initial input number that is a seed or key.Apply that seed in a sequence of mathematical operations to generate the result. ...Use that resulting random number as the seed for the next iteration.Repeat the process to emulate randomness. .its the last bit Repeat the process to emulate randomness. and its set by a human to a particular set of numbers that aint going to let you win .notice free spins you win till its your credit ....where did all the wins go!! and when you call them on that YOU HAVE A GAMBALING PROBLEM because you cant believe you just spent 20 pounds at 50p a spin and never once won over your stake!!! save your money cause after they pay you out more than 3 time the honeymoons over and your now left with a merry go round chat bot that angers you more than the problem your trying to resolve and dont you dare ask what your personal rtp on a game is or they tell you to down load it and work it out ive been here since the day it opened and the first bingo days and the first chats with mods that was all the same family. one quick add note have you seen that since 2024 all have been resonded to in the last 2 days !!!!!!and i like the way you try and make it out its not you its us the customers dare ask. you should not take folks money if they aint able to take the winnings so no id no deposit not deposit win get blocked haveing just read other post i just seen there replys and thought well if your going to keep saying its all our faults and nothing to do with you is a slap in the face but the fact you ask anything you have a gambaling habbit!!!!!

Never again

• Has such good reviews I must be the unlucky one pays in but never wins few games I played 100s of pounds in never hit the bonus 1 game poured in about £400 over 2 days never got the bonus built it up to £150 (win if you get bonus) couple of days later the game had reset itself and put the bonus back to £20.

Spoke to josh about my withdrawal he…

• Spoke to josh about my withdrawal he sorted it quick time well happy

Joined last week and so far so good

• Joined last week and so far so good. Good games a few little wins and little losses but enjoying playing. Super fast withdrawals and promotions better than other sites. 1 of the best sites out there so no complaints from me👍

On the 03/04/2025 I withdrew a large…

• On the 03/04/2025 I withdrew a large sum and they requested documents off me even tho they processed withdrawals a few days before no problem ? And now this morning 19/04/2025 I get an email saying my account is closed because it’s not my own money ? Surely this is a joke all deposits are in my name . You can’t get away with this

Spent over 300 in one day after…

• Spent over 300 in a few hours after spending 300 the day before that and zero feature no mater what game you play waste of money!!