Frustrating Payment Update & Awful Service Experience.

• Absolutely awful customer experience with the National Lottery ! I had just 70 pence balance got a new debit card and was told I can’t update it until my balance is zero—fine I’ll move 70 pence ! But then I call customer service only to be stuck in an endless loop with a useless AI finally told they won’t help me today ! For a company making millions from hopeful players this is a disgusting way to treat customers. The worst AI service I’ve ever dealt with. Now I’ll even miss out on tonight’s draw because I can’t buy a ticket until this is sorted.

This is the IRISH National Lottery.

• This is the IRISH National Lottery.The title should reflect this.

Crap site

• Crap site. Absolute rubbish

Obsolete... thats the best word that describes the Irish National Lottery

• I am writing this review to share my honest experience using both the app and the website. While the platform provides basic gambling services the overall user interface and functionality feel outdated compared to modern standards in 2026.One of the biggest weaknesses is the notification system. When a win notification appears it does not provide direct access to the winning ticket or detailed result information. Clicking the notification simply opens the app without showing anything useful. Even after entering the app or website finding your winning ticket requires manual searching through ticket lists. There is no automatic result summary or highlighted winning entries which makes the experience unnecessarily frustrating.Result presentation is also very poor. After winning the system does not clearly show which numbers or selections were correct. Users must manually compare numbers themselves which should not be necessary in a modern digital platform.The website experience mirrors the app’s problems. Navigation is not very intuitive and important information such as spending history win summaries or responsible gambling statistics is not displayed in a simple centralized dashboard.The gambling limit control system is another concern. While responsible gambling tools are important the implementation here is not user-friendly. Spending limits are difficult to monitor because there is no clear breakdown of weekly or monthly usage.What is particularly frustrating is the sudden blocking pop-up. Instead of giving early warnings as users approach their limit the system abruptly stops gameplay once the limit is reached. A gradual warning system would be much more reasonable.The €300 monthly limit is also quite restrictive for users participating in syndicate play and there is little flexibility in adjusting limits.Overall the platform needs significant improvements in interface design result tracking automation and user-friendly control features.It is also worth noting that Irish National Lottery does not appear to respond to customer comments here on Trustpilot despite many users reporting similar issues. This creates the impression that customer feedback is not being taken seriously.Many players feel that the company’s communication with users could be improved especially considering the scale of its operations and the amount of revenue generated from players. The perception among some customers is that user experience concerns are overlooked while the business continues to operate at a very large scale. For example games such as the millionaire-style draws are widely discussed by users who believe the platform generates substantial nightly profits although exact figures are not publicly confirmed.This is simply meant as feedback and observation from a customer perspective. I hope the platform will improve its communication transparency and responsiveness to user concerns in the future.In conclusion this platform urgently needs modernization and a more customer-focused approach. Basic features such as clear notification routing transparent result display and practical gambling control tools should not be difficult to implement in 2026. Customers are not asking for complex innovations — only for functionality that works properly.Lack of responsiveness to repeated user feedback is very concerning for a public service operated at the scale of Irish National Lottery. When many customers report the same problems it should be treated as a priority rather than ignored.If improvements are not made trust in the platform will continue to decline. Players deserve transparency usability and respect for their time and money.

Total joke.Need to upgrade phone to use upgraded app

• Total joke.Phone not compatible with latest upgrade. Certainly wont be upgrading phone to accommodate rubbish app. See reply from support below.Thank you for contacting the National Lottery with your query. We continually update our app to ensure it offers the best possible experience for our players.  Supporting older Android versions below 10 has become increasingly challenging we must ensure our ability to maintain compatibility while implementing new features and security enhancements.By focusing on Android 10 and above we can dedicate resources to providing a more reliable feature-rich and secure app experience.  While our app will not work on your device our website is still available for use and we hope that it is sufficient for your usage.

New site is horrendous

• New site is horrendous difficult to navigate. No emails to say your monthly ticket has ended. Viewing your ticket has never been so difficult. If you dont want people play then well done. Online is supposed to be easy. You have made it unusable

The Apprentice

• I think I must have missed the episode of the BBC’s TV show “The Apprentice” ….. where Lord Alan tells the candidates that their task for that week is to go and tinker about with the Lottery app !!…. Does anybody know who got fired?

The new website is a disaster

• The new website is a disaster I cannot change my debit card as it says I have a pending transaction and it won’t let me withdraw either. It did not send the emails”your ticket has finished” so I missed 2 weeks draws. I am going to have to create a new account as my old debit card no longer works. Appalling management

The new app is terrible to use

• The new app is terrible to use don’t know why they changed it the old one was much better.

national lottery Allwyn…Entertainment.

• national lottery was good till Allwyn changed everything no warning its a National disgrace I and millions of loyal customers are flabbergasted how this so called upgrade has taken placeI and my family and friends can not trust your new systems AND HOW CAN WE TRUST MONIES GO TO GOOD CAUSES AS WELLthier should be many terminations of employment as it is at the moment not fit for purpose the government should step in and close it down please till its sorted out

Since new app and new website You no…

• Since new app and new website You no longer get emails when you’re ticket has finished

This new app is a disaster

• This new app is a disaster last week couldn’t log in after a while got in this week it’s telling me my location is not in uk I’ve deleted the app won’t be using again why they mess with stuff tat worked is beyond me 😡goodbye national lottery

Total rubbish

• If it ain’t broke don’t try to fix it new app total rubbish it doesn’t work properly.

Absolutle rubbish

• Absolutle rubbish! Go back to the old version please!!

I put 2 lines on Saturdays lotto one…

• I put 2 lines on Saturdays lotto one luckdip one line my numbers money has been taken from my account but no ticket is showing in my account I have checked my bank and they took it and uts showing in my purchase but can not check my numbers as no ticket is there to view so I will not by buying any more

I cant acces my ticket for the last…

• I cant acces my ticket for the last Euromillions draw. somethings gone wrong ?? You bet. (Pardon the pun)Then i was locked out and had to change password.They are doing more to encourage people to gamble. Who does their IT?

what a mess they created

• what a mess they created

This new App is a disaster it has to be…

• This new App is a disaster it has to be sorted or I’ll be spending my money elsewhere after 25 years of using the national lottery! Are they blind to the reviews

O my word

• O my word the updated app is like pulling hen’s teeth was it worked on by a 5 year old child what normally took me 10 minutes to play my games has ballooned to half an hour life is to short

The new app update is awful

• The new app update is awful! It’s full of bugs that stops you withdrawing any money constantly logs you out and now it has charged me twice for my ticket and issued me 2 tickets with exactly the same numbers. The customer service is absolutely useless and they send you around in circles.