National Lottery
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National Lottery Reviews
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Teresa Clark 2 reviews
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This new app is a disaster
- This new app is a disaster last week couldn’t log in after a while got in this week it’s telling me my location is not in uk I’ve deleted the app won’t be using again why they mess with stuff tat worked is beyond me 😡goodbye national lottery
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James Brown 10 reviews
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Total rubbish
- If it ain’t broke don’t try to fix it new app total rubbish it doesn’t work properly.
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ffuter 6 reviews
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Absolutle rubbish
- Absolutle rubbish! Go back to the old version please!!
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Etain 10 reviews
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I put 2 lines on Saturdays lotto one…
- I put 2 lines on Saturdays lotto one luckdip one line my numbers money has been taken from my account but no ticket is showing in my account I have checked my bank and they took it and uts showing in my purchase but can not check my numbers as no ticket is there to view so I will not by buying any more
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Teresa Clark 2 reviews
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I cant acces my ticket for the last…
- I cant acces my ticket for the last Euromillions draw. somethings gone wrong ?? You bet. (Pardon the pun)Then i was locked out and had to change password.They are doing more to encourage people to gamble. Who does their IT?
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Eric James Davidson 5 reviews
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what a mess they created
- what a mess they created
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customer 4 reviews
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This new App is a disaster it has to be…
- This new App is a disaster it has to be sorted or I’ll be spending my money elsewhere after 25 years of using the national lottery! Are they blind to the reviews
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MR TERRY DIXON 56 reviews
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O my word
- O my word the updated app is like pulling hen’s teeth was it worked on by a 5 year old child what normally took me 10 minutes to play my games has ballooned to half an hour life is to short
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Greta 12 reviews
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The new app update is awful
- The new app update is awful! It’s full of bugs that stops you withdrawing any money constantly logs you out and now it has charged me twice for my ticket and issued me 2 tickets with exactly the same numbers. The customer service is absolutely useless and they send you around in circles.
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Mrs Lucy O 28 reviews
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Dont respond when you contact them.
- Ive been trying to change my email address on the app as since the app has been updated I cant log in and my old talktalk address is now defunct. Ive tried ringing but first a recorded message sent me a link via sms but the linked page doesnt work. Ive tried speaking to someone but youre on hold for half an hour before being cut off. They dont respond to my emails. This is appalling service.
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Darren Wilson 11 reviews
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I am very confused
- I am very confused by the National lottery app and ended up paying for the same numbers twice please put it back to how it was please
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John butler 29 reviews
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Absolute shambles of an app
- Absolute shambles of an app. When you try and check results it doesn’t show you all the numbers. I have to Google results from another website. When buying online tickets previously it showed your numbers in a straight line not so any more. I could go on but but they’ve ‘fixed’ something that wasn’t broken.
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James Brown 10 reviews
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National Lottery keep your personal details when you leave them!!!!!
- National lottery changed their website which i hateso i asked to delete my account. Unbelievably they give you chances to have a break instead of leavingthen tell you it will be a lifetime ban and THEY WILL BE HOLDING ON TO PERSONAL DETAILS SO THEY CAN MAINTAIN THE LIFETIME EXCLUSION and can you keep your details up to date with them. If people have a gambling problem the National Lottery is very clever and controlling!!!
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ffuter 6 reviews
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Aweful New Web Site
- So imagine a company telling a tech team We want to change our web site from one that works well and is easy to use into one that: 1) Is a nightmare to navigate 2) Everything that works easily now takes forever to complete IF you can work out the new way 3) Takes away may different features that players rely on. 4) We will get back to you on further ideas to totally SCREW UP the site.Well thats EXACTLY what NL have done!And to be clear thats me venting in a way that Trustpilot with post my review.. if you could hear what Im actually saying out loud its far far far worse!
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NicK 3 reviews
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As transparent as mud
- This lottery like many other lacks transparency in how the numbers are drawn the statistics are no longer available and the goalposts are often moved to reduce odds of winning just about anything! I have personally been participating with the lottery since the 1990’s and the most I have won is £10 and a total amount within this time is less than £100 total. I don’t even want to think about how much I have spent.
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Denise Majevadia 7 reviews
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One star is too much for this company.
- One star is too much for this company.New refreshed website is just rubbish.They ask you to refresh and then it locks you out.On phone for 50 minutes then another 30 and no one answers.Sent email no one replies.One of the worst customer services I have ever come across.
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Tim 72 reviews
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WHY?! The horrible new Appy layout ?! RUBBISH !!
- They have made what was a little easy fun into a really annoying and un-fun experience. It now doesnt even list my draw tickets in date order... RUBBISH!
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Chris H 37 reviews
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Its really not that difficult
- New layout is moronic. You want to be able to see what future tickets you have in draw date order and consequently you know when to purchase new ones. You cant.Fix it.
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Mr Kerry Hope 18 reviews
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Appalling upgrade to interface.
- Pending tickets showing as no matches even though draw hasnt occurred. Dogs breakfast of interface. When my tickets run out I wont be using new interface on browser or downloaded app. Looks like a 5 year old designed it or AI.
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brian holmes 6 reviews
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The new website and app is ridiculous
- I have always used the national lottery website or app to place my tickets. But this week the National Lottery have changed the layout of the website and the app into something that is completely ridiculous very hard to use very hard to understand. The old app made life easy I told you the ticket you bought and if you bought for multiple drawers when your ticket run out. The new app simply does not do that. It is very very very difficult to understand whether I have put my lottery on or not. I don’t know now if I have bought a ticket for tonight’s draw or whether I have to put it on again. I don’t know what the marketing reason behind this was but quite simply they have made an absolute hash of what was a really good system. I am absolutely furious with the way that this has been done and for somebody who finds using app difficulties anyway they have made something that was completely accessible into something that is completely complicated to understand. I thought the National Lottery was for everybody and for everybody to access it regardless of the abilities to be able to use technology or not. I will no longer be playing National Lottery using this method as I don’t trust it and cannot tell whether I have put on my lottery numbers or not. I would like them to reverse this system back to the way it was because the new system is utterly ridiculous and a waste of money. Whoever is behind this one sacking immediately. I would recommend that the more people complain about this the quicker that these corporate fools will have to change things back to the way they were. If I could give zero stars I would but I’m restricted to what I can give so one star is old you will get from me.
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True View 2 reviews
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Paul Hart 3 reviews
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Ms Hunt 16 reviews
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alan dorrity 22 reviews
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Join the 142 people who’ve already reviewed National Lottery. Your experience can help others make better choices.
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