Withdrawal Refused After Legitimate €200k Bonus Win

• Two months ago I won €200000 on Big Bass Bonanza Keeping It Reel at NeonixCasino. On the same day I initiated the withdrawal I was informed that the bet needed to be “verified.” What followed was nearly two weeks of waiting during which I repeatedly contacted both customer support and my assigned VIP manager Mark. Each time I was told that the matter had been forwarded to the “relevant department” but no concrete information was provided.During this period I discovered that NeonixCasino appears to be connected to Flashdash Casino and RoyalSpinCasino. After a short online search I found numerous negative reviews unresolved complaints and indications that these platforms may not operate with a valid license. Their customer communication channels are limited to email and WhatsApp which further raised concerns.After almost two weeks I received a message stating that there had been an unspecified “error” with my winning bet and that it was therefore declared invalid. No details or supporting evidence were given. Before this win I had a balance of €5000 in my account but I was told that I “should have withdrawn it before the error” which I find unreasonable given the circumstances.I have a valid bet ID betting history and official report of the game from the slot provider available and it is a legitimate win.I have always been a loyal customer and have deposited significant amounts over the years. My experience combined with many similar cases I found online suggests that smaller withdrawals might be processed without issues but larger wins will never get paid so be warned. I also received an email from support that mistakenly included a Flashdash Casino signature which reinforced the connection between these platforms.I have the bet ID and a recording of the bonus game that produced the legitimate 10000x win on a €20 stake. I intend to make all documentation publicly available to provide clarity and support others who may be in a similar situation.This experience has been very disappointing and I hope that by sharing my story others can make informed decisions before depositing money on these platforms.

Still no 3000 be carefull please they…

• Still no 3000 be carefull please they stolen my money ! Almost 10 months ago chat is closed also no response on mail nothin !

Can I have free spin

• Customer service is great because replied very quickly and found solution without any delaygood payment options and good number of games

Customer service is great because…

• Excellent website with plenty of games to play. The customer service is great and efficient. Instant response. Withdrawal and deposit are smooth and easy. Instant withdrawals I would highly recommend this website.

Excellent website with plenty of games…

• Only been with this casino about a week but really enjoying it. The site is so easy to navigate around and has a large library of games.Received some free spins aswell .

Only been with this casino about a week…

• Bear with me as this may be a wall of text.Approximately 3 days ago I had been looking to change up my luck by checking out new casinos via their no deposit sign up bonuses. Generally speaking the first red flag is when the site doesnt honor the no deposit bonuses advertised through these affiliate sites. This was not the case regarding Neonix.The sign up process and allocation of free spins was seamless. I was lucky enough to win close to $20usd from the no deposit free spins and with the wager requirements I needed to wager a total of $860 usd in order to gain access to what ever winnings may be left.To say that luck was with me that night was an understatement. First and foremost let me just say that the breadth of providers available at Neonix is unbelievable. I was astonished at the plethora of choice available to me. Generally speaking I tend to gravitate towards Nolimit Relax Gaming Elk gaming and various mini game providers like Turbo Gaming and Spribe. All of these providers and more were there. With a maximum wager of $10 at a time allowed when wagering your bonus balance I found that it was just enough to do a bonus buy for some 10c games. I had been lucky on Karen Maneater by nolimit and had the balance to buy a few bonuses. I bought two bonuses from Monkey Town by relax gaming for $10 a piece the latter paying 2000x. Suffice to say I was in a good position to be able to meet the wagering requirements. I tried playing some low risk Plinko but realized that it had a reduced contribution to the wagering requirements so switched over to mines. I ultimately managed to meet the wagering requirements with $40 left in my balance. I needed to get it to $50 in order to withdraw to which I managed doing through wagering small amounts on mines. I then initiated a withdrawal however unbeknownst to me in order to withdraw I had to first make a deposit.I was hesitant at first. Was it worth depositing the minimum amount of $20euro ($30ish aud for me) only to receive 50aud in return? Ive heard of stories where casinos refuse to pay out winnings and was scared to deposit and possibly loose my deposit in addition to my winnings. Dejected I thought i would throw the money away by buying a bonus I knew would probably tank. I bought a $40 bonus on Big Bang by Belatra. It paid 1200x.... Now i was in a pickle. It was now worth the risk to deposit as i stood to gain quite a lot. Being a degen I gambled some of the balance until i was ready to make a deposit a day or so later. Once I made my deposit which I chose to do via my credit card as opposed to crypto (there was a warning that stated you had to send the exact amount otherwise it may not be processed) I was told that I had simply had to wager my deposit amount 3 times and then I would be able to withdraw.Naturally I went to hit up mines. I figured at $5 a pop either I would loose my deposit therefore allowing me to withdraw; OR I would be able to meet the wager requirement and be able to withdraw as well. Luckily I was able to win some more and then proceed to withdrawing.Surprisingly it only took a little over 8 hours for support to get back to me regarding the transfer of funds. Initially they sent $5 to confirm the address and then sent the rest the moment I confirmed that it was the correct address.For proof of the transfer of funds I have provided the TX hash:TX of the $5 sent for confirmation:0xccf6b2961777031588b06f34b3f5dc80b07a10996068f437e11044ef133c28deThe rest of the sum:0x15070c394c3cea6225a79943c04ad4442c92124161a69db96143629e07bce810I truly am stunned. The customer support at Neonix has to be on par with some of the top casino sites out there. They never left me hanging and went above and beyond in helping me to understand the answers they were providing to my questions.I dont know about any of the other reviews for Neonix that may be floating around but I wanted to do my part and help dispel any potential negative rumors that may be floating around.If your able to take advantage of their no deposit sign up bonuses then I would implore you to give them a shot. I mean what do you stand to loose if you put nothing upfront? Right?

A rather long review of my experience over at Neonix Casino

• Easy to use casino Great customer service A good range of games Over all pretty happy with my experience

Easy to use casino

• This casino does not payout and has a fake license !!! Please stay away cos u will be treated very unfair and online chat agents lies constantly ! I have proof too !

This casino does not payout and has a…

• John was a good help and good variety of games. The layout of the site works nice and all my favo providers like pragmatic endorphia & playson are available.

John was a good help and good variety…

• Waiting for withdrawal it’s sat on my balance . I don’t mind if it takes a couple of days to pay but why is it still on my balance ??

Waiting for withdrawal it’s sat on my…

• Waiting for an withdraw... 2 weeks now no update no mail nothing... But they wil send you an mail off your accountbalance wich is for withdraw... Wich says u have money in hour account. And we dont see you playing please have a try promo.... That is the money i am waiting for.. They will send promo mail but acceptation off my withdraw? No info nothing... Mkst casinos payout will be max a week.. These leople have al documents everything... But still let you wait.... Dont let me even get started about a minus in front off my bonus... A minus!! In front off your bonusaccount... Casinoplayers will no what i am talking about... Truly amateur casino.. But im still waiting for some light at the end off the tunnel.. Will see

Waiting for an withdraw..

• Worst casinos ever played and I haven playing with a lot of casinos

Worst casinos ever played and I haven…

• This casino was spacewincasino before neonix!! I’ve been trying to withdraw €4300 and although I even received an email confirming the payout the money has never reached my account. Whenever I contact customer service the chat abruptly ends with no help provided. Emails go unanswered as well. Avoid depositing any money here – this casino is a complete scam! They wont help you dont Play Here!Subject: Immediate Payment RequiredPay me the €4300 you owe me now and I will remove all reviews and comments. No delays.If you need screenshot/prove Just dm my Instagram @jaspe.st

DONT PLAY HERE

• I want to say thanks for Mary and Kaya for the best attitude to clients also i can say that if you know when to stop you can win some money here comparative with another sites where you just waste your time and money. Nice site good games the best working personal always ready to help.

Amazing

• This project is brilliant Good gamesBook of Ra classic book of ra deluxe Cleopatra Easy to communicate with support teamExcellent bonuses

Worth to try

• So efficient

Excellent

• Excellent games my favourite slots payment in 2 days excellent.

Excellent games my favourite slots

• Good experience.Timely and fast payments fast service...

Good experience.Timely and fast…

• Great website! Lots of very nice and popular slots. They’ve got ELK provider which is rare to find. Having lots of fun with them. Thanks a lot! First withdrawal on the way now..

Great website