Poor complaint handling and unreasonable withdrawal process

• I deposited £200 into my NetBet account via Google Pay. £80 was used for betting and I requested the remaining £120 to be withdrawn. Instead of processing the withdrawal NetBet demanded a copy of my bank statement and ID despite having already verified my details when taking the deposit.I have since raised a formal complaint but the replies I’ve received are generic do not acknowledge the complaint and fail to address the core issue. Each response simply repeats the same information and ignores my concerns about data protection and security.NetBet’s own terms state they “reserve the right” to carry out additional checks not that these are mandatory. Every other online merchant I deal with refunds to the original payment method automatically.So far the handling of this issue has been frustrating opaque and unprofessional. I’ve now asked for formal escalation and will be referring the case to IBAS and the UK Gambling Commission if it remains unresolved.I’d strongly advise anyone depositing through Google Pay or by debit to be aware that NetBet may block your withdrawal and demand sensitive personal documents even when the deposit was accepted instantly.

Excellent Customer Service NatashaJob Well Done

• I started to write a review about excellent customer service I reviewed from you Natasha you restored my confidence and faith in the online chat device. As a few bad apples at Net Bet as they are too lazy to this their job and check things. Really appreciate all of you help and you fixed my issues with mins and not days like some others Llll

Promo for everyday

• Staff are friendly and respectful and good at understanding your needs. Always come tp a fair comparison if any issues. A promotion for everyday.

Misleading advertisement & Delaying refund

• (My NetBet username: Pingpong76)They misled me to believe that sports betting is available on their platform. I opened an account sent my docs to verify it and then made a very small (first) deposit of €20. However after making my first deposit I noticed that I could not bet on any sports and kept getting the insufficient funds error message (depsite the fact that I had enough funds in my account to cover my bet). Contacted their support team about this issue and was only then told that sport betting is not available for residents of Austria & Germany (even though the sports section is completely open and active on NetBet).I asked for a refund and after some days of delay their nonsensical requests for more documents (such as my bank card photos and bank statements) and them inviting me to play casino games (which are most probably rigged) they finally agreed to refund my deposit when I threatened to take legal action against them if they kept wasting my time and did not refund my deposit.Was going to give 1 star but gave 2 stars simply because they finally refunded my deposit.

Careful with the welcome offer Bonus…

• Careful with the welcome offer Bonus that claims up to 450 free spins . I got 50 on first day i won 1 pound something anyways I never got any other spins after that I contacted support and they told me its luck you have 6 days to may get 0-75 spins. Remember to read the description very clearly . As for the slots its one of the worst ones that me and my wife have played and we are playing to more than 20 different ones . We play play only a few pounds to each casino when we first signed up to see how the rtp is before we deposit bigger amounts . I think I didnt win more than 0.10 to the games I tried the 10 pounds disappeared in 5 minutes which is not a lot of money but you can surely tell if its rigged if you try specific games . I asked my account to be closed Im very dissatisfied

Netbet a total con

• My name is Syed I opened my account with netbet 2 months agoI noticed they only accept bet which they think it a lose bet the winner bets they refuse to take it’s a total constay away from them and bet with a proper bet companynetbet is a rubbish company they never let you win and if you win you don’t get your money for agesstay away.

The best cazino

• A very good casino.I recommend It with confidence!

A very good casino.I recommend It with…

• I want this resolved you rob people by closing there accounts for no reason I done nothing illegal either sorry for my foul language just want my money that’s all

good platform

• I’m a new customer and I find the website so difficult to navigate you get absolutely nothing as a new customer I spent 100s and not won a thing I personally wouldn’t recommend this site the bonuses are rubbish got nothing positive to say at all all I kept doing was depositing money then getting bonuses worth pennys never won a thing then eventually I won £300 which was basically half of what I had deposited

closed account no reason and i had a balance pending what was withdrawan

• I have a nice experience with this platform

I’m a new customer and I find the…

• The speed of the application

Have new game and is verry serios

• Good. 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

The speed of the application

• Poor the games that pay are not in there lolgood job on acamming ppl

Super cool!

• Im a new Player they have the best games and great customer service. Verification was relatively uncomplicated. The first withdrawl took a little bit long 4-5 days. 2nd withdrawl was almost instant with bank transfer which was amazing. All in all I deposited about 1200€ and got about 2500€ back. Best casino Ive played so far!

Good

• Cert beautiful casino. Nice

Poor the games that pay are not in…

• fake comments please be careful who wants to register with netbet.... please do not ever try play with them because I did it for so long and I never win a penny I mean if you register you gunna loose every single time fake fake company I wish you loose your licence in UK

Im a new Player

• AVOID AVOID!!! These reviews I believe are not honest. Would leave 0.Take your money without asking for any documents... then if you win a pittance they ask you for everything but your fingerprints!! Gave them loads of stuff.. Still waiting 15 days!! Absolutely Disgusting. Worst Gaming Site Ever! Dont give them a chance to keep your money. Will be reporting them.

Cert beautiful casino

fake comments please be careful who…

AVOID AVOID!!