Efficient Contact Us response

• Gina in Customer Care responded promptly and courteously online to my query about a promotion. Cant comment further as a customer at this point but thats an encouraging sign. Thank you.

query with free bonus offer

• query with free bonus offer Aiden was straight to the point and helpful sorted the issue rapidly and with polite customer service thank you!

Fight for Justice

• Fight for Justice: Parimatch is Withholding My MoneyI have been playing on Parimatch for 8 years and have lost around $2000000 during this time. Despite this I remained a loyal customer followed the rules and continued playing.Recently I won $102000 which appeared in my account №3639737. However when I attempted to withdraw the money all withdrawal requests were simply declined. I am a VIP customer yet the company is refusing to process my withdrawals despite my requests.If payments are not resumed by tomorrow I will take action. I will create an organization that will initiate a collective complaint against Parimatch. I am ready to invest my personal funds to hire lawyers and marketing specialists and launch a large-scale advertising campaign to gather everyone who has also been denied payouts.Complaints will be submitted to all relevant authorities including financial regulators oversight bodies law enforcement agencies and international organizations responsible for protecting consumer rights.I am certain that there will be thousands of complaints. If Parimatch thinks it can withhold people’s money without consequences they are mistaken.If payments resume tomorrow this review will be deleted.

Missing promotion resolved

• Promotion wasnt credited by the system which wasnt great but fully resolved by customer service rep called Mackie. No fuss looked into it and resolved. About 10 mins wait time from first contact

I spoke to Steve and Vicki really…

• I spoke to Steve and Vicki really amazing people and helped me with my query with processing my funds which they said will be processed within the timescale.they were very well spoken and i have told my friends to join Parimatch thank you guys.

A promotion I qualified for via a free…

• A promotion I qualified for via a free to play offer was not honoured automatically. Gina investigated and saw I should have received a free bet bonus and immediately credited it to me with no fuss.

Parimatch bookmakers online.

• Live chat agent Gloria was so helpful efficient and professional in dealing with my query. To be honest all agents are excellent and very knowledgeable. Parimatch is fabulous for many reasons such a variety of sports offers options. Its a must try.

AVOID AVOID AVOID

• Absolute con! Joined as new member placed £10 bet meeting criteria and bet settled but no welcome bonus. Spoke to bot and didnt get satisfactory response. Winnings stuck in pending please listen to me when I say avoid. Literally worst one by far and Ive pretty much joined all

Terrible!!!

• Terrible!!!Signed up on the Jake Paul 40/1 to win offer opt in deposit add selection to betslip says selection suspended! Twice been on “chat” got 0 response sent 3 emails haven’t heard back. Absolute waste of time get you to sign up and not let you actually get the bonus

Quite new to betting and had some…

• Quite new to betting and had some problems placing the free bet. The agent kindly resolved the query very quickly and allowed me to place the bet without fuss

I wish all bookies had a Paval

• I wish all bookies had a Paval very helpful and kind I’m a casual holiday customer and felt like I was listened to and helped Thank you

Id heard good things about PariMatch…

• Id heard good things about PariMatch before I thought Id give them a go. Im so glad I did! An administrative error on my welcome offer contacting their customer helpline through the easy to use online chat function. After getting through to Adam I explained the issue and he swiftly courteously and professionally addressed the issue. Many thanks from a satisfied customer!

Great company

• Great companyThanks to Chris and CatWho helped overturn a incorrectly lost bet. I was actually going to close my account and complain to the gambling commission because I thought I was being screwed over but thanks to them common sense prevailed.Thanks a lot guys

Im now into day 6

• Im now into day 6. Provided numourous forms of identification but still security are withholding my £683.Even after writing to my local Mp plus the gambling commission and Ibas security still dont reply to emails. Sadly a former great company has turned to these underhanded tactics. I have a meeting with trading standards on Monday and this will be taken further until its resolved. Do not deposit with these crooks as your mental health will suffer like mine has these past 5 days. You asked myself to reply 3 days ago which I did. Still no cash.

Excellent customer service (Jayce)

• Signed up as there was an excellent signup offer. Website easy to use did have an issue with some free bets not being credited but within minutes on a live chat the issue was resolved. Thank you to Jayce for the customer service - efficient resolutions like this make me much more likely to continue to use a service.

Mackie

• Mackie was a brilliant agent. He was quiet simple but effective. Leaving me with a massive smile on my face. Best customer service out there.

Used the Live chat and spoke to Aidan…

• Used the Live chat and spoke to Aidan to discuss adding the incentive from a welcome offer that hadnt been credited. Aidan was very polite and helpful checked i had met the criteria and added the incentive. Very helpful service.

Had a problem with a game not loading…

• Had a problem with a game not loading with free spins and a assistant called Aidan helped massively to sort this issue and put them on another game that would load! Super helpful!

Happy with everything

• I had to get in touch after opening an account with Parimatch. I made a mistake when making my first deposit using PayPal instead of a debit card. I needed to use a debit card to take advantage of the four free bets offer. I got in touch and the matter was resolved in a friendly and professional manner

Very good casino to play on with very…

• Very good casino to play on with very good customer service. I recently had an issue for a promotion that I wasnt able to complete which was on my fault. After talking to Samir at PARIMATCH casino Samir was very understanding of my issue and stayed on the live chat and made sure I had fixed my problems. I contacted Samir many times and each time he was happy to help with any issue or inquiry I had.