Pink Casino Happy to Take £18000—Now Freezing My £100 Deposit with No Reason

• I’ve been playing with Pink Casino for months and have lost over £18000 on their site without a single issue. They were more than happy to take every deposit—no checks no verification.But now the moment I deposited £100 (which I didn’t even win with) they’ve suddenly frozen my account and demanded:Photo IDProof of addressBank statementsAnd even access to my crypto account claiming they need to verify source of fundsHow is this fair? Why weren’t these checks done at the start—or when I was losing thousands? It feels like a delay tactic or an excuse to hold on to my money.Ive provided everything they asked for and they keep moving the goalposts. It’s beyond frustrating. If I hadn’t deposited that last £100 would they have even cared?Be very careful with this casino. The moment you stop depositing or question anything they shut you down.I’m escalating this to the UK Gambling Commission and ADR—and I urge anyone else who’s been treated like this to do the same. These companies shouldnt get away with taking thousands then holding deposits ransom.

I made a withdrawal request a week ago…

• I made a withdrawal request a week ago then was asked for documents wich I sent over for them to keep saying it was not the right type (it was) 5th day I did it again and it got all accepted then now they have to manually review them what is the point in this?! I just want my money.

Recently reopened account after 36…

• Recently reopened account after 36 months. Asked proof of id and proof of address I sent was accepted buth not allowing too deposit says I reached my deposit limit 🤣🤣🤣 sent probably 10-15 email massages coming back whit bullshit Replay constantly we have technical issues for more than week 🤣🤣🤣 honestly I think this website not operating anymore just taking personal details and selling for someone no another explanation 🤬🤬🤬 stay away from this website and this company.

Deposited funds - Nowhere to be seen!

• Deposited funds bank shows the money leaving my account but Pink Casino failed to update my balance. Was told it would take several minutes to 20 minutes to 24 hours. Still no update to my balance.Literally stole my money!

Received promotion wager £10 and get 15…

• Received promotion wager £10 and get 15 spins at £1 per spin. Wagered £10 claimed 15 spins which couldn’t been accessed and banner pop up saying wager another £10 which is now beyond the promotion. So where is my 15 spins which i earned when i wagered £10 on slots. Absolute scammers i think. Sort my spins out because they no where seen in my account. You just took £10 of me.

The worst robbing site every 350…

• The worst robbing site every 350 yesterday and 200 today with the only bounuss come if you miss a bet. They scam and rip people off find a site worth playing this needs to be investigated. They have no care for players at all. You must stay away from hear it will bankrupt you. There diabolicaly brutal

Awful

• The worse of all the slot sites these guys have their bonuses turned down to 0 - they are blatantly using the lowest rtp - avoid and use others - just awful

Please don’t go on this gambling app as…

• Please don’t go on this gambling app as they don’t pay you what you win such bad service just bad all round 💩💩💩💩💩💩💩💩💩

Iam trying to cancel my account with…

• Iam trying to cancel my account with pink casino the only reason way I want to do this is because they keep messing me about with my password I dont know how many times I tried to change my password it doesnt let me log in if they are doing this all the time they cancel my account

Everyone be careful of this place

• Everyone be careful of this place. scam site. Deposit match what the f..k . thats done it for me contacting bank to block all casino site deposits.

joined

• joined deposited £20 but said deposit failed try again as i had set a deposit limit of £20 pound i tried again it then said my deposit limit had been reached so the money has come out and disappeared no 24/7 live help no one to ask for help at all scam rip off site dont even bother joining

I’m back again !!

• I’m back again !!The verification system is just terrible 7 days in and my account still on hold !!after depositing £100 that I can not play with that is not a bonus !! I Lindy requested as I no longer want to continue playing with pink casino !!After request after request from my driving license passport proof of address bank statement a further generated bank statement to 3 months pay slips ( STILL WAITING ) What next ? Urine/stool sample ? Doctors note ? What is going on !! I managed to reach out to Iain who is always helpful and pushed this process forward !!But this is just a shear joke !! All I want is to have my £100 back that has not been played with is not a bonus or winnings then I will be deleting pink casino !!I have never had issues like this ever before !!I do not understand what the problem!!Usually accounts are suspended are for three reasons under age fraud or simply you keep winning ( none of the above even remotely concern me) PINK CASINO WHAT IS THE ISSUE !!

Staked thousands through this site

• Staked thousands through this site no promotions no free spins no wheel spin everyone avoid head over to coral u get tournaments free this site is a scam I played every game and won £0 Also closed account and they started asking me my life story to beg to come back discusting company think Im going to beg to get my account open with them.Absolutely avoid

The live chat support isn’t available…

• The live chat support isn’t available 24/7 which can be frustrating if you have an issue late at night. Also some jackpot games seem to crash more often on mobile.

Newly 18 refused my winnings blocked after 1 day

• Having just turned 18 and new to online gambling I opened an account just today with Pink casino and was verified straight away there was no request for proof of age ID or anything which is a first for any casino due to age to my age being 18 and the strict age verification process. So in all was extremely easy to join up AND deposit.That is the only positive I can give this casino. I made 2 deposits using my mums bank details with her permission (same surname and address) as my bank has a gambling block. I made 2 deposits one for £50 and one for £100 won £300 so withdrew back to the original payment method being my mums card no problem. I won another £1400 and withdrew £1000 leaving the £400 in to bankroll me. Fast forward a couple of hours later and my account access has been blocked pending a request to verify my payment method not my ID just the payment used to deposit. Straight away I responded and explained all of the above to Craig who assured me that ONLY the payment method used to deposit wneeded verification to ensure my account. I therefore uploaded all information from my mum at their request. From this point on Pink casino became unethical in their process and request for information. At no point did they state anything to me regarding my deposits via a third party etc and reiterated the request was to verify the bank account ONLY. Yes I should have read the terms but just got caught up in the excitement of being legally able to play slots online. I’m new to all of this and feel whilst I have been naive Pink have used this as a means to wilfully and purposely withhold my withdrawal of winnings. They were aware of the third party restriction of which I was not and yet continued with the charade they call the ‘process’ of verification . I offered all of my ID documents my own bank details etc but was advised more ththey were not required only the bank account used for payment required verification. They did not tell me the reason for the details was to prove third party payment which they knew and I told straight away. I was advised only the payment details required verification At no point during the back and forth communication was I informed of the third party restriction even though I clearly advised I had used my mums card. I offered to withdraw to my bank also this was refused. I then received an email to say my documents had been verified also my bank card had been verified but to be clear I did not provide any bank card details. Just the payment method used as requested. Given I received a email my documents had been verified I therefore expected to received my second withdrawal of £1000 given how the communicatuon from Pink casin was worded have received my withdrawal. Again to reiterate I was informed that only the bank account used to deposit required verification of which I received notification the details submitted had been verified. However dissapointingly Pink casino have closed my account withheld my balance and rejected my second withdrawal. This is AFTER I was advised of success of the verification of payment details only AND following two successful deposits a successful withdrawal refusal of my ID docs and bank details. It feels as if the casino merely were trapping me to upload bank details which they were aware did not belong to me as I said from the onset. Their intention in their request to upload only the payment details was so they could use the third party payment restriction as a reason to not pay out. I was told to upload only so they could close my account for third party payment. They have replied that they said needs to be clear with their ethics to have a blanket ban on this process yet are less than ethical in the way they conduct said process and the underhand way they go about such requests.I was honest as I’m new to this I advised of the payment method straight away I was further advised ONLY the bank account details for the deposit were needed for verification. At no point did they need to verify my age or identity etc. At no point UNTIL after verification was I advised of the restriction of third party payments and was not aware of this until AFTER said bank details provided were VERIFIED. Therein verifying the details they needed to verify then using it as a means to forfeit my winnings. Left a very bitter taste in my mouth and it make happy that I have been banned across all sites as I would rather deposit and play elsewhere if this is how poorly new customers are treated. I await a response from a complaint specialist but don’t hold out much hope. However I will escalating to IBAS as a casino should not be able to request verification of payment details AFTER allowing a withdrawal then upon verifying the documents for the purpose of verification withhold winnings and remaining balance.

Verification process taking ages

• I have been playing on Pink Casino for almost a year without issue. I had previously verified my account with no problems. 2 weeks ago I deposited £100 to take part in an offer but as soon as I deposited it came up that my account needed to be verified and I wasnt allowed to wager or withdraw in the meantime. I uploaded the requested document straight away and after chasing them to verify they sent an email asking for source of wealth information. I have given this info a week ago and followed up with an email on 16th January but still havent had a reply and still cannot access my money that I deposited. I eagerly await your reply Pink Casino to complete verification and get my money back!

Absolutely rubbish worst experience…

• Absolutely rubbish worst experience ever on slots !!! Stay away from these scammers 😡

Avoid this company - zero stars

• I have played this site for a while agree with the bonus been a scam I have played a lot of cash through there site and I have lost and won and had no issues withdrawing in till I won big so between Christmas and new year 2024 I won £3400 when to withdrawal and nothing came to bank account after 5 hours I emailed them(normally money would be in my account straightaway no issues) after sending the email hours later I get an email asking to verify my account I sent them pictures of my cards however one of the cards they asked for had been stolen big problems they have asked for ownership of the card I have had to send 3 months bank statement which had transaction with the card that had been lost - not happy with that at it only has the last 4 digits a letter from the bank with the card details- again not happy with that as bank wouldn’t sign or bank stamp it even tho it was on headed not paper 🤦🏼‍♀️ copy of my payslips - 3 months passport and utility bill and this is now 11/01/2025 my account has been closed and I have been told on the live chats that my account has been closed due to money laundering- how the hell!!! And my winnings have been cancelled! I got this news on the morning of 08/01/25 but by afternoon they was still looking for more proof from me and to top this off they took two payments from my new card with no issues also there is no where on the site where you can do or delete card that are no longer in use.The customer services is a joke- they don’t reply to emails you get an automated email back from a bloke John who thinks not real and to top it off I now have concerns as they have all my details which I feel will be used to con me out of money no faith in this company one bit!!! They advise that it will take 3-7 days am now on 2 weeks and no further onBut they have crossed the wrong person as I have been in contact with the gambling commission they have added a complaint on file against the company and if I don’t receive my money and all of it will be going back to gambling commission and I will be willing to take it further! If I get my winnings I will update my review.14/01/25 Update as you can see pink casino has replied to my review and stated that they will contact me they asked for my details which I gave them(which they must have them as they have all my proof of ID 🤪) And no contact surprise surprise will update when I get progress.22/01/2025 they have emailed again asking for proof of ownership of my card even tho I have sent them all of the item detailed above I have been in contact with IBAS after 8 week I can get them to step in please stay away from this site!!!They also don’t like my negative comments on Facebook they keep deleting them.23/01/25 - now got a letter from my bank with the information they are asking for let’s see if this acceptable!24/01/25 finally they have paid my winnings- still wouldn’t recommend using this site- communication bad from them.Mrs Duncan

Complete senseless clicking

• Complete senseless clicking zero pleasure only frustration. A place solely focused on profit. Illogically appearing symbols. If Trustpilot allowed videos it would be much easier. PINKCASINO is now on my list of junk online casinos. The ratio of wins to losses is like one to a billion. I dont know how the verification process works but judging by the quality of the games I suspect there may be made-up issues. The owners of this place should be banned for life from running similar businesses because they clearly don’t understand what a random game is all about. I could spend 200 here but I’ll only spend 20 because it makes absolutely no sense. SHAME AND DISGRACE!

Never seen place like this this…

• Never seen place like this this criminal don’t reply to emails not one deposit bonus received where’s the authorities wowwee