6 deposits in a row not even one hit

• 6 deposits in a row not even one hit. Daytime is officially confirmed dont do it. Wait until the evening. They do all the service and maintenance in the day. 2 Games stuck in bonus rounds cant recover the games. One I got all wild then it crashed. Went 36 deposits without a chance to withdrawal. I stopped using the site for a couple weeks then tried it again but instant regret. There is bad like a flat tire in a blizzard then there is playalberta bad. I just went 300 spins with hits of 7.20$ I play the same games mainly with high RTP but never get one. I dont think there are any actual winners. The site should be audited. It really should. All AGLC does is apologize and say they will look into it. But nothing happens. There is no oversight. The other sites give you a chance to go ten percent below deposit to withdraw. Playalberta goes straight to zero like its a race to the bottom. Its terrible.

THE BAD &THE UGLY

• Some People say Play Alberta is not real that they are a scam. That is not true if youre on the correct website playalberta.ca THE BAD &THE UGLYIve been waiting 21 days for Play Alberta (NeoPollard Interactive) to fix my problem this time. I have another problem that hasnt been resolved and its been more than two months. Their support call center agents regurgitate the scripted answers. They give conflicting information. If you get your problem escalated to a supervisor that is another bad experience. If the supervisor isnt doing anything and you want to complain to a manager. That is not going to happen. Agents will never give you a Managers name or contact information. There are not always supervisors in the customer call centre. Games crash all the time. The system logs you out randomly. They only have one way for you to retrieve your account. In my case Im not receiving emails from Play Alberta and Im trying to reset my password and they email you a code. Doesnt help in my situation. Ive been told the only way to change my email address is to send it to them by mail. Snail Mail to be exact. There new app is atrocious. They keep trying to put square pegs into round holes. Why AGLC let the app be released with so many problems is beyond me. It does suggest that the customers and their experiences arent important. Its all about the profits they make. A lot of people say they dont win. This has not been the case for me Ive been playing for a few years and have won significantly large amounts of money on numerous occasions. Of course Ive had days where I couldnt win a dime if my life depended on it. There is no system of accountability for any one that works there. Some Agents give you a survey link at the end of your chat. It never works. If AGLC Play Alberta had an accountabiity matrix in place. They wouldnt be making new deals to spend more money with NeoPollard. (AGLC stands for Alberta Gaming & Liquor Commision.)

Games ran fine and payout arrived

• Games ran fine and payout arrived but the bonus meter lagged and favourites didn’t sync to mobile.

Same as everyone else

• Same as everyone else you never win on anything. Even when their odds say you should you can spend hundreds of dollars before ever seeing free spins. Also if you do win a certain amount and continue playing you end up losing everything you gained even though youve spun over 100 times.

Really shitty experience dont use them…

• Really shitty experience dont use them dead spins all the time no bonus at all definitely gamble somewhere else playalberta really sucks

Deposit went through without a hitch

• Deposit went through without a hitch slots ran nicely. Withdrawal showed up but later than I’d hoped and the support answers felt a bit slow.

Worst casino in history of gambling

• Absolutely terrible payouts rarely see bonuses it’s a complete rip off 1000s gone no casino beats the absolute ship outta you like play Alberta they need to be looked at by an independent body to what the actual f is going on here it’s impossible to lose every damn spin

26 deposit 10K losing streak

• 26 deposit losing streak. Thousands of dollars spent. Could not even get any hits. Maximum hit was 6$ on a 6 dollar bet. Something wrong with them. Tried in the day and evening tried restarting nothing would work to get a hit. 6 days of depositing and not even a single hit that was more than my bet. Thats pretty bad. Not sure how the site works or what times and days its operational. I left them a review before so I think they were angry over it and made my account to only lose. We are talking thousands of spins and could not get anything nothing. Before my review I could get some hits after it nothing. Play Alberta had the review taken down so not sure what their problem still was. I would stay away from them. I deleted my account. Never going back there. Dont leave reviews with the same email you use at play alberta or you will also get punished.

DONT USE THIS GAMING SITE!

• I understand that gambling is not always profitable nor do I choose it to be. Being a mature responsible adult Im aware of the risks of gambling and youre not going to win every time? But here at playalberta.ca youre chance of winning is about 99.5 %? I have played on some other gambling site and won my money back and hit a few jackpots! But at playalberta.ca thats nearly impossible! Im not a sore loser I just like the playing field to be fair! At playalberta.ca its not! And if you do win like I did one time awhile back. The hassle of getting your winnings was horrible and downright demeaning making you feel like you cheated them and they make you go through hoop after hoop to get your winnings. Very bad experience :(. Bottom line I will never use playalberta.ca again! AND YOU SHOULDNT EITHER!

5000$ losing streak

• On a huge losing streak. Cant seem to get anything. 5 thousand lost in 3 days. Biggest win I got was 12$ games spin awkwardly. I saw the reviews for the day play and I think its right. All my losses are in the day. The games are changed in the evening. Really not fair the way they do things at play Alberta. Why let people put money in if the site or app have no chance to win in the day? The place should be closed down. I am deleting my account and sticking with more proven sites. Stay away from this place. I put in 500$ and could not get anything. All my spins were misses except for 4 for a total of 9.60$ thats from 500$ something wrong with this place.

What a joke for a casino and sports…

• What a joke for a casino and sports book. Dont even consider it

Another 2000$ lost today daytime doesnt work

• Another 2000$ lost today. Something wrong with the site in the daytime. Total hits of 36$ it seems funny how it works like its glitched or not set properly.Stay away from the site in the daytime it doesnt work when they are in the office. Likely due to updating and maintenance work but they should shut the site down and prevent deposits while they are servicing. Its not fair to players that if they make a deposit they have zero chance of hitting anything. I asked AGLC their opinion on this matter. If Playalberta needs to service the site and all winning is shut down then no deposits should be allowed. Its the fair and right thing to do. Avoid the daytime only use the site in the evenings. So you have to battle the glitches deposit glitches big winner or daily jackpot winner must be avoided and all daytime playing. Then you might get a fair game. Its quite the unfair site. I am eager to see what AGLC says.

This is honestly the worst online…

• This is honestly the worst online website you can play at. The agents are incompetent outsourced and have no idea what they’re talking about. Agent by the name of Nicholas literally lied to me and now the entire call center has been giving me the run around. Their games would change screens after coming to a complete stop. When you contact support they parrot the same things like they are robots and say they have no records of any conversations. Then when I offered to provide screenshots (after being told to do so)- you’re being abusive I will end this conversation. This is their go to- like people are supposed to be kind to incompetence and deception. Outsourced management while doing location checks on us. PlayAlberta is grease fire.

Worst online casino ever such a joke

• Worst online casino ever such a joke! Played it long ago and you could at least win NOW the slots you don’t win anything they steal your money when you do play games by not even winning I have PROFF screens shots of playing cash Volt and you wouldWin something and they wouldn’t even add it to your balance Second the game now is complete rigged if you watch the order of the spins are the same with in I believe 30-50 spins they recycle to the same patterns over and over 3rd you no longer can stop the cash volts.. also the other game that’s similar you get the cash things you need 3 to get the “Bonus “ it’s not even a bonus when you get the 3 and spin to get more it literally takes from your balance While it’s suppose to be a bonus nope sure isn’t. This site is such B.S I regret ever telling my friends about it they all not have deleted their accounts. You would thinking being play Alberta it would be highly reliable hell no.. in fact they own me so much money from not adding to my wins it’s embarrassing there joke!!

Dont even consider this gambling site

• This should be called scam albertans this has to be the biggest gambling scam out there. You have to loose over$6000 before you can get back $500 and when you do cash out you will never win another doller till you loose 7 times what you cashed out for go to any other gambling sites before this one

If i could give it 0 I would the worst…

• If i could give it 0 I would the worst gambling site ever like never win you could put 1000 and never win once im done with that site imagine putting in 1200 and not even wining 200 bucks back worst site ever

Play Alberta is the most rigged…

• Play Alberta is the most rigged gambling site there is! You can literally lose 15 hands in a row on blackjack.. How is that even possible... Do not waste your time and money on this game.. You WILL NOT win! The math does not add up percentage wise 🙄

They will steal all your money

• They will steal all your money. Online gambling should not be endorsed by the government. Gamesense is a joke. They just want your money.

Don’t bother

• First of all - bad customer service. Very slow with unclear ambiguous answers either they don’t care or reps are talking to 10 people at a time. Second of all you rarely win here. My bigeest withdrawal was 1000$ on a 100$ deposit and that was over a year ago by by the time they have gotten it all back 3 times over. BonusesRarely hit on slots and I mean really rarely and when they do they even more rarely pay more than what you’ve put in. If you do manage to win a decent amount cash out and don’t come back for slots again they will make sure they get that money back. The only reason I am keep the account active (with deposit limit) is to buy lotto tickets and maybe occasionally sports betting.

Sports book cheating

• Worst customer service imaginable. Some great representatives but their hands are tied ! Everything has to be escalated and go through a team lead and they are impossible to get a hold of !! Took me 38 days and 11 escalation to have a returned call!! Mickey Mouse operation !! The bonus structure is an absolute SCAM( don’t do it )