Love this site

• Love this site! Have played on quite a few casino sites and this one isnt bad at all. There is a lot to choose from at the game library. Customer support is really prompt helpful and friendly keep it up! I have been playing phone casino for months now and I have had a lot of great wins and I am enjoying this site!

deposited a large sum a large large sum…

• deposited a large sum a large large sum in the same day many games were not working the only one I managed to play I didnt even get the bonus with more than 10k. Contacted customer service to know if that was normal and they disconnected from the chat

This is the worst casino online site

• This is the worst casino online site to use they are rude disgusting and are not honest nor do they honour your winnings. I played on this site and did not realise they are a sister company to a site I removed myself from years ago. I played on this site unknowingly and won £1600 however they refused to pay me my winnings and in fact stated they have refunded me back my deposits which of course was wayyyy less then the amount I won. I spoke to some on live chat who told me I would be paid my winnings and have screen shots of saying this. However the next day I contacted again as my winnings was not showing on the withdrawal history. I was then told I had to submit ID documents which I did. After doing that I was blocked I then called in & was told (ONLY THEN MIGHT I ADD) that I was blocked on a sister site therefore I’m blocked here. They said I was not entitled to my winnings however the night before & the next day I was not told this at all (when speaking to a member of their team the guy never once said anything like that in fact he told me he can see the withdrawal transaction and I’ll be paid that within 2-5 days once it’s processed.) I am still trying to resolve this I was told they have raised this to the dispute managers & but of course no response I tried emailing again to see if there’s an update & nothing back as excepted from a dodgy site. They don’t honour player wins and make you feel like so low. Do yourself a favour and don’t waste your time with this casino.

This casino used to be one of my…

• This casino used to be one of my favourites because the match up bonuses were decent enough...not 10% wins were good..i was usually lucky enough to bank decent amounts and scatters/features during game play was frequent. Im not sure what has happened to this casino but the match up bonuses are awful winning is impossible and scatters during game play is virtually non existant. I havent had a decent win in over a year. Not impressed. Not sure i will be playing here again. Waste of money and time when there are too many other better casinos out there. Im a loyal customer but not when the casino just takes all the time and not give...all they will say is our games are checked by the gambling commission and that its all about luck which is rubbish because law of averages says that over a years worth of deposits should of given a bit of a good return but it hasnt. Very disappointed

Absolute garbage stay away they said…

• Absolute garbage stay away they said the paid my winnings.and.refuse to give me proof that they had done it they wanted me.to.wait.10 days the staff.are.rubish read from.a.scipt is.rather stick pins in my.eyes that play at Roxys palace

Roxypalace stole $250 from me!!!

• Deposited $250 on a Friday morning at Roxypalace using Instadebit but the money magically just never showed up in the casino account. And they told me “the attempted deposit didn’t go through and payment dapartment is not open until Monday” so I have to wait until then for someone to look into the issue (wait that long to have it looked into not fixed just looked into!)And they claim the “attempted” deposit failed even though the transaction is showing in the history on both Roxypalace and Instadebit accounts. So i messaged Roxypalace saying credit my deposit or refund my money now. And they just ignore me.. SCAMMERS! AVOID THIS CASINO!

Dreadful

• Refused to pay me my money unless I send my wage slips etc to Red32 who is their sister company and whom I had an account with 2 years ago

its a place where you can walk away…

• its a place where you can walk away with a furtune and have koads of fun.

every time theres an email or…

• every time theres an email or notification in your promo page of free money with no deposit all the links dont work...it just takes you in circles...when you contact support (via live help which they dont offer links that work to that either) they ask for the original email or a screen shot which is always impossible because by then its expired....its always a scam...roxy is just a scam

Absolutely terrible site with terrible…

• Absolutely terrible site with terrible customer servicecand glitching games. Closed my account but it wasnt closed so ended losing more on their slow servers and delayed video feeds.AVOID AT ALL COSTS.

Roxypalace.com casino are an absolute…

• Roxypalace.com casino are an absolute joke . I am a verified member and they have all the documents they need for paying out .I won money on the 18th April 2019 its now the 22nd April 2019 and they are using the Easter holiday weekend for not processing my withdrawal as an excuse for it taking so long .I think this is a total load of Bo***x in this day and age as other sites such as Skybet and Bet365 payout straight away with now waiting . The customer Help Chat you could tell the operator Marie was reading off a script with the answers she gave .Banking is available 24/7 365 days a year so the excuses are pathetic.Its a great shame these companies hold on to your money so it can gain a few more days in their banks so they can earn this tiny little bit extra on their interest .Its about time these companies were hauled over the coals for their crap business practices all in their favour .I for one will never use their site or company again and i urge people to use the sites that pay out as soon as you request like skybet or bet365 .I have nothing to do or Im not associated with any other these other companies but it has to be a air playing filed for both Company and Customer .Rant over so Be lucky and do yourselves a favour and DO NOT USE Roxypalace.com casino as they dont play fairly !

NO first time deposit welcome bonus NO winnings

• Because I had not fully played out the £10 free no-deposit bonus from registering a couple of days ago I was still to wager over £240 before my welcome bonus would be awarded.Having only £0.23 left on my Roxy Palace account from the £10 deposit I think it highly unlikely I shall receive my bonus now what a con!

I won 200 pounds on this sitequick…

• I won 200 pounds on this sitequick enough to take your money but wont pay out!first of all my winnings went down to 100 pound for no reason whatsoever then it took nearly 3 weeks of arguing..and re sending my documents over and over again.total con of a site beware they take your money and dont honour it when you win!!!

This is not the worst casino out there

• This is not the worst casino out there. But Roxy Palace will never be one of the greats. They are new kids on the block but they have got so many things wrong. Your initial deposit is added to the free bonus if you want it or not and youre 35 X wagering reqirement for cashout also applies to your deposit. This effectively means that you have to spend weeks if not months to get your deposit back no matter how much it is. This is very bad business practice and will destroy their reputation

Roxy Palace Chat what a joke

• Chat Mute sound. Terminate the Chat DisconnectStatus: Connected Sally (Listening) Sally: Hi my name is Sally. john: hi sally was on with holy when i lossed connection Your connection has dropped. Trying to reconnect... Disconnection in 240 seconds. Connection resumed. File attachment upload has started. The file 20180408_175918.jpg (2412.92KB) was received. File attachment upload has started. The file 20180408_175535.jpg (2794.76KB) was received. john: i think thats all she was looking Sally: OKay thanks Sally: Just checking now Sally: That is fine thanks I will send this over to our Security team Sally: We shall be in touch via email once they have reviewed them john: ok how long we talking? Sally: Sorry i just checked and I cannot see that you have provided proof of address. We would need something like a utility biil or bank statement which needs to be dated within the last 3 months Sally: Once received we advise to allow up to 24 hours for our security team to review documents. john: sally you know what forget it its just to much hassle can i have my £20 that i deposited yesterday back. Sally: You would still need to verify in order to request to withdraw. This is the last thing we need I know my colleague Holly already advised that the Drivers licence was not sufficient as proof of address. If you only have online statements then you are welcome to take a screenshot john: i just sent them Sally: What did you send? john: bank statement Sally: On the chat? Sally: I have not received this john: seriously File attachment upload has started. The file bank statement pt2 (3).png (151.18KB) was received. Sally: You sent front and back of the card and your drivers licence on the chat Sally: The bank statement does not confirm an address. john: thats because its online sally it dosent have my address Sally: You should have an online statement every month from your bank which will confirm your address in the top right hand corner john: no sally stopped that years ago john: paperless Sally: Do you have anything that confirms your address please? john: no Sally: We will need this to verify you. Please request an email from the bank confirming your address john: sally no ive had enough all i want is my money refunded end of story john: all that for this a bit of a joke id say sally Sally: I am sorry for the inconvenience john: dont be all i want is a refund Sally: We will need you to provide some sort of proof of address please john: ive given you my license all the proof you need Sally: The proof of address needs to be dated within the last 3 months john: well then we are at an impass how do we resolve this Sally: If you have online banking you can request statement in PDF file which will confirm your name and address john: yeah sally another couple of days no doubt Sally: I am very sorry this would be the only way to resolve this john: sally i was looking there another 5 days would you wait? Sally: Yes if it was important to me john: £20 is not that important sally ive copied said chat and i will be submitting it to any forum thats willing to have it not everyone has this amount to go through just for a measley few pounds so tell roxy palace to go ff***** themselves and donate the money to charity. Sally: Okay I am very sorry John I understand that this has not been simple for you however we have rules and regulations in place that we must adhere to. requesting these types of documents are mandatory and it is in our terms and conditions that players may be required to provide additional documents upon request. Sally: i apologise if you were unaware of this john: will my money be donated to charity? Sally: No sorry the funds would remain on the account. john: not good enough sally this site is ruining itself line after line people will become aware of this. Sally: I am sorry to hear you feel this way John. Is there anything else i can help you with? john: no sally you can read somewhere about it thanks for nothing roxy palace.This site is the biggest joke ive ever came across ive got jobs without less documentation.so to sum up STAY THE F__K away from these Gangsters who wouldnt even donate the MONEY to CHARITY

Why can I not choose to ignore the…

• Why can I not choose to ignore the bonus at Roxy? It is always bonus cashout and withdrawal problems that tie people up in knots!! I want to deposit and play but by adding the bonus to my pot I have to play for ever to withdraw! This does not work for table games as I will have to lose everything online to play long enough to cashout! I expect better from the UK!!

SCAM

• Such a terrible casino. Their “bonus “ screwed me over . I didn’t even want the bonus then when I wanted to cash out I couldn’t and was told I had to keep playing In order to be able to take out my winnings. Well funny thing about continuously playing baccarat is in the end you always lose. You have to get out when your up and doing really well. This resulted in me losing my winnings and completely ruining my experience with this casino. I will never be back. And would not recommend .

Biggest scam going!!

• Biggest scam going!!! a bonus is added automatically upon deposit meaning you must wager a certain amount under the t&c once I met this I was winning 30p on a £3 stake by far the worst gambling site I have ever come accross

roxy palace seems a fair company

• roxy palace seems a fair company. i wouldnt trust this site. i see how they take likes away as they please. depends if any other company has paid them to do so i guess.

Good place

• Never had any issues with roxy fast payouts fun slots and you can win there every now and then.