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• Reviews profile pictureChris Smith (Swanson)Feb 12 2025They can take your money right now wether verrified or not but try and cash out after spending thousands on these inclave sites or even this site and they just keep blowing smoke up your as- about when you will get your money..its pretty sad when you have a good gambling site with great games and your making a ton of money and you ruin it with holding up payouts after your verrified for no reason other then pure greed.And ive found legit sites to spend my money at but what sucks is i like these games and playform so much better and you all screw it up by pure greed and not paying out.Why would u ruin a good thing you have mby screwing over legit payouts..how would you like someone to loose and then go screwthat and do a charge back with their bank or credit card company and it would not be hard for all these people to do with all the negative reviews you have..You all need to do whats right and tighten up your game and pay out whats due to winners or get out of the buissness as i highly doubt if yopu keep up these practices that your going to have a choice someone is going to get you shut down.Id rather just go legit and redeem yourselves and man up so we can keep giving you are losses and we can get are winnings..These other sites payout within 48 hours if not instantly.And this insnt the first time a inclave site has got me i won $16677.00 on another sdite and after playthrough and max cupon bonus of $10000.00 I never got a cent out of that one eithier .which was not through this site .it was just one of the 12 or so inclave sites i play on..Just pay me my $450.00 if you want me to come back and spend more money..no more excuses im tiored of hearing it..its been almost a month..you have lost more then that 450 that i would of played in that time had you paid b ut i refuse to play till i know your legit with me and if you do whats right i will change my review and let others no you pay.cause all my friends have quit playing since they have seen how hard of a issue ive had to get paid and they all are bigg spenders as well.Request ID#9925163Date1/30/2025 3:52:18 AMMethodBitcoinAmount$ -450.00 Show less

Requested a withdrawal of $2500 on…

• Requested a withdrawal of $2500 on 11/24/2024- my funds are being withheld at this point. It keeps getting “escalated” per chat help. Which I check back to no update. At first this place was the best online casino I’ve ever played but beware once you win you will be treated like nothing.

This casino absolutely sucks

• This casino absolutely sucks. I’ve spent 2k trying to get on any kind of roll over a 6 month period. They NEVER let me get beyond $25 up on my deposit amount. And basically run your deposit down low enough that a few wins and a bunch of lower than bet amount wins and they feel like they did a solid. It picks the game after you get new tokens some casinos will put you on a hot game. Not here. Complete thieves. Clowns

Been sending emails the whole time with…

• Been sending emails the whole time with reference numbers wanting some assistance. Still no communication. I need some help on how to open a litecoin/coindraw account to withdraw my funds as I asked of I can possibly be paid into my own bank account? No replies which is frustrating because I need help

$2500 withdrawal request delayed since 12/3/2024

• Requested a withdrawal on December 3 2024. Recieved and email stating that my withdrawal request had been recoeved. I reached out to my VIP host to confirm no further account verification was necessary I. Which the host verified my account was good to go. I recieved a followup email that confirmed my funds were on the way. I waited the 7-10 days according to the terms and conditions and received nothing. I reached out to the VIP host again on December 19th who then stated that my account needed to be verified and that I needed to submit a current bank statement. I provided the bank statement and immediately received a call from the VIP host who stated that my withdrawal was immediately approved however due to the holidays there may be a delay in payment so I would need to wait the 7-10 day waiting period again. It is now January 232025 and still no payment. I have spoken with my assigned VIP host as well as countless other VIP account managers who continue to inform that the payment was issued to the third party payment provider on January 19th and that once the payment is sent to the provider the timeframe for receipt is dependent on the providers limitations and that they were extremely delayed due to a backlog in requested withdrwals. I have been told numerous times that the issue has been escalated to the finance team and to check back in 48-72 hours. Each time I follow-up they assure me that my $2500 withdrawal will be paid and ask me to be patient a little longer. I have recieved a escalation code via emailing the help email provided with a notification stating they will again that it takes up to 72 hours for followup yet still no response. My transaction history shows that a wire transfer was approved and then canceled on December 20th. When I inquired I was informed to ignore it and again assured my withdrawal request had been sent to the payment providers and was still pending payment. I have detailed documentation of downloaded chats screenshot and emails but still have yet to be paid. Needless to say this is my third time going through hassle of delayed withdrawals from Royal Ace Casino. Royal Ace needs to honor their terms and conditions and forward payment for funds that were rightfully won.

SCAM

• This place is a scam and if you win off any free play or bonuses you will not get paid they will take your winnings if you try to withdrawal so make sure if you haven’t made any deposits and if you even do make a deposit they still won’t pay and those winnings will disappear. Stay away from any inclave platform or casino attached to them.

Wallet and document verification was…

• Wallet and document verification was completed without any problems within a few minutes now waiting for the withdrawal.All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.All withdrawal requests will be reviewed within 7 to 10 business days from the date of the request.A maximum of $2500 will be approved per pay period. Ineligible requests will be denied within that time frame.Payment will be made in 7 to 10 business days after approval. A maximum of $2500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.Please be aware since this is an international transaction your bank and/or other banks involved may charge additional currency conversion and processing fees.Ltc returned to the account withdrawal was approved I am not a depo I only used bonus codes I just got an email.Hi TomaszYour payment is on its way.And will be processed within the next 7-10 business days. Thanks for playing with us.Contact us if you have any questions or need

I just wanna say this is the best…

• UPDATE IF YOU WITHDRAW YOU NO LONGER GET ANY COUPONS FREE PLAY NOTHING VIP1 STATUS GETS TAKEN AWAY AS WELL NO COMP POINTS EITHER DONT WASTE YOUR MONEY HERE I WILL BE WITHDRAWING MY 2200 and going elsewhere THEY PUNISH YOU FOR WINNING DONT MATTER HOW MUCH U DEPOSIT I just wanna say this is the best casino online yet !!! Won 2k payout was less than 72 hours with litecoin!!! I was shocked never thought I would received my winnings but I did !! Approved and paid !!! Awesome casino

I was sent multiple free spins coupons…

• I was sent multiple free spins coupons and bonuses I used them and met my playthrough. Asked what they needed from me to be able to withdrawal and was told I couldnt cause of multiple bonuses was told to loose my winnings and when then I could. In the middle of replying the agent cut our chat off and asked for a survey. Beyond furious do not waste your time with this casino!

I had won the jackpot on the newest…

• I had won the jackpot on the newest game and the playthrough requirements are ridiculously high and couldnt be explained. Ive sent numerous emails about my concerns nothing yet and thats been 2 weeks now. Help Im at odds with my winnings and decisions with this casino.

This is a legit casino.

• Hi. I submitted my withdrawal request on Oct 12 2023. I have been told 3-7 days for processing.That is a very long wait considering how they take my funds immediately. I will keep updating this review through the process. Hopefully I can conclude with a positive review.Update- OK I am changing my rating for this platform to 4 stars. It was exactly 3 days for my payout. It is a long wait but my experience has shown Royal ace to be reputable and I would recommend.

I used a free spin signup promotion and…

• I used a free spin signup promotion and met the wager. I verified my identity and made my 10$ verification deposit. And requested a withdrawal. My withdrawal got approved but the only thing I’ve gotten sent to me is my verification deposit. Still waiting on the rest of my withdrawal. And it’s like impossible to get in touch with support via live chat or by email

Follow up to my previous review

• Follow up to my previous review. STILL WAITING FOR AN EMAIL RESPONSE TO MY PROOF OF ADDRESS. I have written 6 emails asking about it and I get an automated response with a claim number that means nothing. They also tell me to go chat with someone but the chat feature is DISABLED!! THEY OWE ME $301 AND HAVE GHOSTED ME! STAY AWAY...Isnt it interesting that the last time the company commented on this site was in 2023 and the last one they commented on the company was in the right to deny the winnings...

Scam

• They are currently giving me the runaround contradicting themselves and always coming up with something else I need to submit that they hadn’t mentioned prior. I’m pretty sure I’m getting scammed out of my $2500 winnings. This is seriously taking a toll on my mental well being if I don’t get paid who knows what I’ll do.

Stop dont use your money

• This casino dont know how to do math and if you win they get so butt hurt they take it out of your account without your approval sorry ass casino dont ever use real money there scandals thieves

Can’t withdraw winnings

• Hi there I got a new year’s bonus from the casino played and finished the wager I submitted my ID and Selfie and it said successful but I still can’t withdraw though I have been depositing on the site. Their live chat is not working and they are NOT responding to emails please help. Please let me know which documents do I have to submit and to which email that is actually working and where I can get a response.

SCAM

• This company intentionally will create new rules to avoid having to pay out. Im a VIP player and have had issues withdrawing over a certain amount. I have a current withdrawal pending. I spoke to customer service Ronald Grant which Im sure is a fake name. Who stated I cant withdraw via BITCOIN because I didnt deposit via BITCOIN. Ive withdrawn via bitcoin before and definitely did not use it for my deposit.He then stated I needed to cancel my withdrawal and request a new one. By doing that I would be mixing funds with my new current balance. Why would he tell me to do that. Its because they dont want to pay out.Crazy enough I definitely followed all promotional rules to make sure my withdrawal went smoothly. I think Ill attach my chat conversations so you all can see that this company is a SCAM.

I wish I would have read the reviews. I had a coupon with the same deposit of 30.00 aand I received $135 credit. I won 500 aand inboxed cs to ask what the withdrawal process was. Omg the rules are so

• I wish I would have read the reviews. Deposit 30 and received 135 I asked cs how much could I withdraw. He explained something about I had to spend 2900.00 before I could cash out. I immediately told him to refund my money and delete me off their platform. I never received the refund. They stated it was a discrepancy with my card buy you took my money. I also sent in screenshots of my transaction but also nothing. StY away from this casino. Its a scam and fraud. I have deleted it and trying to find a way to report them but they are in Lagos. I wonder if we can start a class action lawsuit or report them to the gaming commission. I am going to put in some inquiries and see what can be done about this site.

Not a scam people need to start reading their promo stipulations!

• Had some issues verifying my identity at first but it looks like Royal Ace had got it sorted out after checking status this am. Will be making my deposit to verify my crypto wallet later today so I can withdraw using coindraw. If you need support from them quickly I would advise coming here to reach out before emailing them as their response time here is very quick and it seems their live chat feature doesnt like to load for more users than just myself. Regardless after getting in touch with them I was able to get everything sorted out. Upgrading from 2 star to 4 and as soon as my withdraw completes Ill come back to leave update on how long it took after initiated and to give them a full 5 stars.Thank you Royal Ace for your help!I just had my withdrawal hit my bitcoin wallet! Thank you! After approving my withdraw request it hit my wallet literally in minutes. I won that hundred on a no deposit 30 free spins so those saying they are a scam are 100% wrong. Thank you Royal Ace!

contact

• avoid this casino is a scam they will not pay you and take your winnings and only give your deposit this guys will be under investigation keep submitting the complains please we will be gathering proof of all casinos doing this. get in touch with (212) 729-1632 Bukh Law Firm PLLC