Would give a zero if I could… this site…

• Would give a zero if I could… this site is a scam. When playing I deposited £100 using PayPal - came up as successful but didn’t add to balance. History on account clearly showed it hadn’t deposited and I provided proof my PayPal had been debited. After I raised it they changed my history to make remove the audit trail but I’d already screen shot it. Their answer was raise with PayPal who weren’t interested either. Spoke to company and got fobbed off. I’ve no issue if I’d got to play the £100 through and lost but to have £100 disappear was a rip off. DO NOT TRUST

I put a withdrawal in on the 19th…

• I put a withdrawal in on the 19th September 2022 and I’ve still not been granted my funds. I’ve been emailing them constantly and they keep requesting documents that I have sent repeatedly. Only to be told that it’s with the reverent team that there’s nothing more they can do. This casino is a scam!!Update: Nearly 3 months later and with this casino no longer being able to gamble in the uk. I’ve still not received my withdrawal I’ve tried to contact via email and am no longer getting any any automated emails never mind an actual email response from their customer team. Shortly am going to dispute in small claims court. Beyond a joke.Save your money! DO NOT BET OR GAMBLE WITH THIS SCAM OF A COMPANY!!!UPDATE: 29/12It’s been a week since they’ve last emailed me after all this time. Saying that my withdrawal failed after 3 months and that I’ve got to request another refund which I can’t because they blocked my account because I’ve apparently “self excluded” myself when I was complaining. There’s only 2 days left before they stop withdrawing money! If I don’t get it. I will take to court out of principle. JOKE

my favourite casino

• my widrawal make 18 till now i dont get my money in acount im try call in number is not posible write in email same bulshit your widrawal be in 5 days this 5 days already gone

my widrawal make 18 till now i dont get…

• SCAM..SCAM... 2 months already i am waiting for a withdrawal i doubt i will ever get it the biggest scammers around avoid this casino and all Genesis group casinos.

SCAM..

• Withdrew money sent all documents they refunded the money back to my account they accepted my documents and now I’ve gotta wait for the withdrawal to go into my account although it’s not been long waiting yet there is a good section of games. They only down side is not knowing how long my withdrawal will stay in a pending state and be processed & now they’re asking to resend my bank statements which I already sent so they have magically lost them again I’m furious.

Withdrew money sent all documents they…

• Don’t ever use this casino I’ve won on this casino two weeks ago and withdrew but they keep asking for documents and keep saying they are missing when I send them it’s a joke takes them 2 days to look at a emailTo make it worse it’s now nearly a month and all my documents have been accepted but when I go to withdraw it doesn’t let me then when I go into live chat it doesn’t let me type it’s just a scam of a company I’ve spent quite abit of money on this site and won £250 back and they can’t even pay that outIt just gets worse after all this my documents get approved and they say try to withdraw again it keeps showing a error then I finally get around that and try to withdraw then they email to ask for more documents like it’s getting a joke now

Don’t ever use this casino I’ve won on…

• Total scam - thieving scum bags despite sending absolutely everything they’ve asked. Please do not lose your money here I have had to contact the police and gaming commission who are investigating!Beware!

Total scam

• Have been waiting almost a week for withdraw. All documents sent and no sign of reply. Endless has been escalated comments and am still waiting

Endless waiting on withdrawal useless customer service.

• This casino is quite good. However they will require verification once you withdraw after 3 times or so. They will freeze your account. Ask you to send all payment method proof and address and I.d And will check on everything to the last bit. Once you give them everything and they are satisfied. They will let you continue on their good platform. But this process can have your account blocked for up to a week. Depending what they need from you

Safe and quite good

• Thats all use have said for 6 days the revlevant team will be in touch!! Get no were with emailing use get no were with live chat 6 days now what is the hold up over keeping my winnings from me!!

Thats all use have said for 6 days the…

• WARNING: DO NOT DEPOSIT AT SPELA OR ANY GENESIS GLOBAL SITE!I live in Ontario Canada which means that my Spela account was closed due to new regulations. I have a balance of ~ $1820 which I was notified of almost three months ago. Ive been trying all this time to get my balance refunded which Spela said they would do but no funds have been sent.They requested an e-wallet to process the refund. After I sent proof of my MuchBetter account and the associated phone number they started ignoring my emails. Every interaction with their support has been incredibly frustrating and unprofessional. THREE MONTHS!!!UPDATE July 5: Spela my review has been verified by Trustpilot. They have all of the documentation for you to identify my account and resolve this situation.

WARNING: DO NOT DEPOSIT AT SPELA!

• Its goodand thanks for free-spins:)But i have wish i can get cashbonus too!I like your casinobut i hope i win some money soon:)L Karlseng

CashBonus

• Terrible casino do everything they can to withhold winnings Iv now been waiting over a week with no communication what so ever unless Iv contacted them myself unhelpful staff not sure what the point having the live chat option is as none of them can tell you anything all just say the relevant team will be in touch soon send off all my verification details to prove my identity my address the card details and still not processing my winnings it’s now been a week worst customer service and worst casino I regularly play and have never experience anything like this they are quick to take your deposit but don’t want to pay out when you win

Terrible casino

• Further addition to my review below- Spela/Pela- Finally got back InTouch to say they were not liable to give any refunds and did not mention or take into account underage gambling at all.After raising the issue with IBAS I had an email within an hour this is what it said - In order to continue our investigation with regards to your case we kindly ask you to provide the following documents-Proof of Identity-Proof of Address.-Proof of Payment Method-Proof of who is the rightful legal guardian-medical reports that shows autisticNot only is the wording extremely insensitive medical report that show autistic but this could have been requested a month ago when the query was raised with them... Also many of the things they are asking for are documents a 15 year old does not have... If they had asked to see the documents and tried to verify that she was old enough to gamble upon deposit or on any of the other 30 deposis like they should have we would not be in this situation.The situation is still ongoing... I will update further as the case develops

Further addition to my review below-

• Worst casino. Spend 2 grand for nothing. Bad bonuses and delay on games. Take the site down please.

Worst casino

• Currently waiting over 3 weeks for my withdrawal. A total of £1050. I’ve been told it would be in my account “tonight before 12” then the same again. I usually give site a chance but this has taking a little to long.

Currently waiting over 3 weeks for my…

• I find that the site is well done we dont try to find each other everything is well explained and the games are excellent and a large inventory everyone finds their pleasure I find that the customer service is super fast and efficient 24/24 and I conclude that I am safe for my personal information and my interac transfers Without forgetting my credit cards no matter which one I use the funds are quickly added to my casino balance

I find that the site is well done

• Very bad experience ever. I won £500try to withdraw but always money back to casino account because proces failed. Every week ask me to send bank statements card details always everything perfect and after 1month they blocked my account. Just tell for my friends about this situation hope no play anymore on Spela.Just waist my time....

Some time is close automatic app whay

Very bad experience ever