Customer satisfaction!!!

• Spoke to Lucy from the support team to continue my verification process…She was helpful and verification was quick!..The guidelines were clear and I was verified in less than 24hrs!!

Bad choice

• Bad choice account blocked whit no reasonand 1682 pounds still to recoverif ever.STAY AWAY PayPal didnt help either so far. NIGHTMARE you dont need.Finde better casinos .

Still not received withdrawal...

• *UPDATED DAILY*Im in my 70s and recently spent time in hospital so mobility is not great. I spent the weekend at a friends who told me about NYSpins so on Sunday morning at around 7am I signed up.I presume I was immediately verified automatically as I was permitted to deposit and play effective immediately.I had no issues with the site or games and thoroughly enjoyed playing. At around 10am I had won £1500. I withdrew £1000 and left £500 to keep playing. Around 40 mins later my balance was at £2800 so I withdrew another £2500. I played with the last £300 and lost. I then made a few more deposits (totalling around another £300) and lost so decided to call it a day. Withdrawals (totalling £3500) showed pending and there was up to 72hrs processing time. I use Paypal so the withdrawal itself should be instant.I then checked my emails to discover that not only had I received no confirmation of my withdrawals but an hour after my 2nd withdrawal I was asked to verify my account but told I had 30 days to do this.A little concerned with the timing of this (after withdrawing) I decided to look at reviews and I’ve not stopped panicking since.My chat and help button on my account had been disabled so I couldn’t speak to anyone. I emailed yesterday morning but have received no response.It has taken me a while to get help with uploading my documents but I managed it yesterday evening. They have been accepted and my account says all caught up. I just don’t understand why NYSpins are delaying withdrawals over ID when the Gambling Commission have said this is not allowed. Why not do adequate checks BEFORE permitting people to deposit and gamble.Even after the verification request by email I was still permitted to deposit so why not process withdrawals?The gambling commission was called yesterday and they have noted my concerns and said they will pass these through to the investigatory team. They have also asked me to forward as much evidence as I can through to them which I will do today. At 10am today it will be 72 hrs since I withdrew.I never write reviews but I am a real person that is extremely anxious and stressed with delays and reading other users experiences. I promise to keep updating this so that users can see exactly what happens from here. I haven’t been able to sleep properly since Sunday and just hope I did not play a scam site....*UPDATE 1* - Strange email response received from Dora stating the following:1. The chat availability on certain accounts can depend on certain internal factors.2. After enhanced verification requests in certain cases users can still deposit within 30 days despite verification not being fulfilled - Dora avoided mentioning whether the same applied to withdrawals.3. Their terms and conditions allow them to ask for extra documents to check identityI am confused as I already satisfied and passed their extra/ enhanced verification which was a struggle in itself.IMPORTANT - My daughter and her friends have gone full blown detective in an effort to help me and have somehow managed to find some of the real people in these 5 star reviews. They have reached out to them to ensure their reviews are not fake. Will update again soon...

Please take note of this review

• Please take note of this review. I am one of the winners. I won £5000 on 09/07.I have had withdrawals prior to this and provided some documents and all were processed within 48 hours at most.When I requested the £5000 withdrawal they requested further documentation to which I provided the same day and it was confirmed this was all approved on 10/07 @16:48pm. I became concerned when I hadn’t received my withdrawal and have contacted their live chat multiple times and emailed too. I receive nothing but AI generic responses and am told to be patient. I was then blocked and can no longer access my account.Emails come back once every 24 hours and they confirmed to me I’d be paid within 72 hours of verification being approved this would be 13/07 @16:48pm - GUESS WHAT NO FUNDS RECEIVED.It was then advised that a withdrawal would be completed within a maximum of 5 days this would be 15/07 and again here we are today with no withdrawal received.There is no concern from this casino and they have now stopped responding to emails. Please avoid this casino at all costs because they’ll pay you out your small wins but when it comes to actually winning something good they’ll keep your money block you and not respond to any correspondence. Please don’t fall victim to these fake reviews. Remember I am a winner and yet I still feel like I have lost!

Great Experience 🎉💸

• The variety of withdrawal options made it easy to choose what works best for me. Deposits were confirmed instantly and I could start playing right away. Plus no fees for withdrawals definitely a casino worth playing at!

Best one I played so far to be honest.

• Best one I played so far to be honest.Won a good amount more than I put in. Had no issue with withdrawal first one said up to 72 hours but was in within 24hours other withdrawal after that was pretty much instant. Gave good reminders for reality check and emailed to make sure I didnt need a deposit limit. 5 / 5

NY spins is recommended

• NY spins was suggested by my friend as she informed me about how quick the withdrawals are and how great customer support is! my experience mirrored that exactly.. Withdrawals go through instantly zero hold-ups.. The support is always there for me and even being generous with some bonuses here and there :)!

Incredibly poor

• Incredibly poor would not give me my withdrawal emailed 18 times after they then blocked my account when I raised that I had not received them. Was told conflicting things and a very ‘what do you want us to do about it approach’ avoid at all possible costs unless you want to throw your money away - discusting

Dont pay out find excuses

• I would stay away as they dont pay you I used there welcome bonus and won 55 pound with there free spins I played through my deposite money of 20 pound and came out with 70 pound I withdrew that money and now I have a message saying theres a problem and because I didnt use there 20 pound bonus that they offer on welcome bonus as there wagering requirements are to high as I didnt need it I got rid off the 20 pound bonus with nothing saying about free spins winning would be deducted as a result of forfeiting the 2p pound because the winning were in my real balance so I could have with drawn that with the bonus still active and there would be no problem so I think these are just a scam for your money

Scam Site stay away

• I could give zero stars if possible. It’s a scam and fake site keep away. They haven’t returned my deposit saying I haven’t wagered enough. Also ghosted all my emails

Cashing dumping customer accounts

• another fake casinofirstly all 5 star reviews are fake paid reviews you can see that from the 1 post only and fake profile pictures when using reverse imagine search. ill be passing my findings over to the GC for an audit on them due to various breaches of there licence. should be a nice fine incoming there way. Rest assure fellow victims im an expert =) in this.. Article i wonder which one lol As for my personal experience when using the site I can see more than they know and there completely unlegit cash dumping and back end teaking accounts if you know you know you ;) stay well away your money is lost before you even click the spin button trust me!

NY spins becoming my favorite....

• NY spins has quickly become my favorite. Depositing made easy and I always get my winnings on time..Additionally the support team is super responsive !

Started panicking when seeing the…

• Started panicking when seeing the reviews just won 3k was in my bank within half hour would recommend.

A true instant payout experience indeed !

• I topped up £75 that was reflected on my account immediately.. Manager Anne supported me allthroughout especially during the verification .. i won £625 and withdrawal hit within the hour ! !A true instant payout experience indeed ! 😌

Great Service and Support

• Great service I must say ! Every time I cash out the funds arrive swiftly ! Lucy from the support team is very responsive and knowledgeable . She never left me out until full verification was accomplished .

Scam company

• Scam company. Winnings money not show up in to account ( dissappear ) customer service just saynd thats there is an investigation and is taking ages. They just take your money and you get nothing back. Never put your money money in to this scam business.

This is scam company not RTP on them…

• This is scam company not RTP on them slots I put £100 on Christmas big bass bonanza even not 1bouns stay way from this scammer

Bad experience

• Bad experience staff no help

Fast Withdrawals!!

• Withdrawals are fast support responds quickly and terms are clear..deposited £60 instantly verified in 5minutes and after winning £255 withdrawal came through in less than an hour!

Would give zero stars if I could

• Would give zero stars if I could! Waiting on a withdrawal for 3 days...keep saying I need verification and I send it gets accepted then they find something wrong!! Ive sent everything 3 times! Nothing more I can send easy to deposit but cant withdraw! I will change my review if and when I get my money but this is honestly a joke! Wish Id read reviews