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• Won £400 what a nightmare trying to get it out..when you go to verification it says not needed.!! When you win i hope you have a stool sanple blood sample urine sample .proof of your great great great grannies mothers birth certificate.!!!as i have put in passport details.driving license.bank statements.proof of address.bank card details..and iam still struggling to get my winnings.been nearly a week now..just been told to re submit my bank card even though the documents i sent have passed other bet sites...live chat is hopeless as all they say is please submit documents..give this a WIDE berth or try and upload ALL your documents before playing..iam just waiting on my DNA results so i can send this if needed...UNBELIEVABLE.

I would give a 0 star if I could

• I would give a 0 star if I could! What a joke of a site wish I had not set this up! I won £200 6 days ago and I still havent received it when I set up this account I checked before I deposited and it said no verification needed and then when I go to withdraw all of a sudden they need ID proof of address as photo of me my bank details absolutely useless but I sent them and bo one is responding the customer service is rubbish as well they are not helpful at all I just wish I would of seen the reviews here first before I even set up the account this site is not to be trusted 100%

Scammers they have stolen 450 pounds…

• Scammers they have stolen 450 pounds that was pending withdrawals by not processing them and closing my acount. 6 weeks now everyday emailing to no email back....cowards and thefts

Total scam

• Total scam take your money easily but any withdrawal is impossible it sends you to another site and link ask for bank details which obviously there have card details all personal private information stay away from this site and should be looked into total scam

Withdrawal is not allowed

• Withdrawal is not allowed only deposits allowed. When I requested for withdrawal was asked to send sensitive information like debit card details on an email which is very risky. Upon privacy concern they said you can trust us. Now my 35 pounds are stuck but save yoourself from pain.Upon objection they were happy to say you can complain but we wont refund. Maybe they know complains dont matter. Lost few quids but learned big lesson how to identify scammers.

Big shoutout to Anne from customer…

• Big shoutout to Anne from customer service! She personally followed up to ensure my documents were verified and even congratulated me on a win. Amaing srvice!

I love IT understanding a customer

• I love IT understanding a customer

I hope its ok;)

• Opened account wanted to charge me 2.5% to deposit with debit card total joke

Opened account wanted to charge me 2.5%…

• Would not use this casino at all happy to take your money but as soon as you win they want to know everything and even though you supply them with everything they ask for they close your account and don’t pay out stay away!

Would not use this casino at all

• Nothing but a waste of money and timeusing the same time and investing the money with 𝖹𝗂𝗇𝖾𝗇𝗌𝗂𝗌 Investment will be far more profitable to me and much more productive.

Nothing but a waste of money and…

• Abby ensured my withdrawal was processed smoothly and even helped double-check the banking details.

Smooth withdrawal. Thanks to Abbys expert help.

• I used to rate this casino 5* but its gone downhill and sadly become a scam and Ill tell you why. You will play games and then about half way through or after a win the games will just randomly throw out 20-30 consecutive dead spins. Its not even sly about it theres just a streak of nothing. This happens that often that Ive decided to right a review about it. Other issues I found were high volatility games disconnecting you randomly like an hour in those games dont resume your spin - its just voided. Which brings me to my biggest complaint - 95% of the games are high volatility and its ruining slots. You used to be able to play a max 1000 - 2000x your stake slot where youd win often but now every game has jackpots at 10000 - 100000x your bet that you NEVER will win and they factor it into your payouts. Its just not enjoyable getting repeat bonuses of 20x your stake or under because theres some lottery odds chance of getting 10000 your stake - it leads to more depositing less time playing and less fun but I guess thats why all of the old fun games like genie jackpots centurion etc are all gone and now all we have are 100 link and win variants and 400 power combo variants.

I used to rate this casino 5* but its…

• For your own sanity do not use this site. They are willing to take your money but constantly delay any winnings. Furthermore I queried why my withdrawal was taking so long and got self excluded for it so no doubt that’s my 200 just gone!!!!!!! Taking this further disgusting company.

For your own sanity do not use this…

• PLEASE DO NOT DEPOSIT ANY MONEY IN THIS CASINO LET ALONE YOUR WINNING THEY WILL NO EVEN PAY YOU WHATEVER YOU DEPOSITED. VERY BAD EXPERIENCE. ASKING ME FOR MY PAY AS YOU GO NUMBER BILL PDF ??? WHICH IS NOT EVEN EXIST. JUST BECAUSE THEY DONT WANNA PAY . SCAM SCAM SCAM SCAM

PLEASE DO NOT DEPOSIT ANY MONEY IN THIS…

• No joke !! This casino is the best they don’t mess about !! Withdrawn at 3pm for the 1st time via linked bank account and it’s in at 6 that’s fast mate noIssues live chat very easy to use !! Happy as can be guys

No joke !

• Okay to begin with a few wins nothing major but started noticing a pattern IE after a few withdrawals those wins dried up Im talking hundreds of £££ to the tune of hundreds of DEAD spins when you get to the stage where you are repetitively & quickly pressing the spin button before the previous spin even stops just to run your money down its time to close your account. CLOSED!!!

Con!

• Was all going good until win big asked for verification was going to send it all for them but then was advised that is not okay and they are not complying with gambling commission that they cannot withhold funds only can ask for verification but not to withhold funds I am going to complain until they pay me out I will not change my review Update after the review they didn’t want to proceed with verification only block my account but did pay me out

Was all going good until win big asked…

• UPDATE August 19th: Received an Email from eCogra after Duelz told me to contact them after they closed my account and eCogra told me that Duelz is still investigating my case and eCogra cant do anything about it. Dirty tactics by Duelz.. UPDATE August 1st: Duelz closed my account after I gave all the requested documents and they havent given me my money. They are disgusting thieves! Reporting them!I started playing on Duelz earlier this month and I genuinely enjoyed my experience playing and I thought the whole idea of the website was different and fun.I deposited over £10000 in total and they never once stopped me from depositing to verify my identity or source of funds.I withdrew £6000 and was awaiting approval. The following day I received an email about documents that they needed and I submitted the documents that they asked for through a third party verification system that they use and the documents were verified. I deposited a total of £2500 and then they restricted my account and asked for more documents My account stayed restricted and then I received an email asking me to send them my identity and fund documentation. I have emailed them asking what document I should submit to show proof of how I funded my account and I havent received a response. Its been 5 days since I have asked the question and even when live chat say they have pinged the relevant department I still havent heard a word.They also charged me over £180 on deposit fees when they say theres no fee on depositing with Visa. I contacted live chat and within a few hours they had credited my account with the money they took. I dont know if this was a genuine error or something more dodgy.I have been reading the other real reviews and not the obvious fake reviews paid for by this company and I agree that they are definitely in breach of 17.1.1 - Customer identity verification for the Gambling Commission as they only restricted my account AFTER I requested a withdrawal. Ive put a complaint to Duelz and if nothing is done on their end then I will contact the Gambling Commission and report this website for various breaches of the regulations.Its the worst experience I have ever had on an online casino in 10 years of playing them. Its not worth the risk. Avoid this site!I will update my review if anything changes.JULY 28 UPDATE:I finally got an email from the duty of care team specifying the exact documents that I need to send for verification and I have sent them. Will I be waiting another 5 days for a response? Who knows!July 30th Update:I sent my documents to show proof of the source of my funds and was asked to clarify certain transactions on my bank statements. I did that and Im waiting for a response. As its Wednesday (again) I presume I wont get another response until next Monday.

AVOID FOR YOUR OWN SANITY

• Was very friendly to deal

Was very friendly to deal