The Walled Garden Outlet @ Wimbledon

• The AELTC employed the Compass-Group to run the Walled Garden food outlet at the 2025 AELTC Championships (Wimbledon). The new CCTV technology incorrectly identified my purchases and as a result I was overcharged. Despite initially showing interest in correcting the mistake Compass-Group are no longer replying to my emails and the AELTC have not replied at all! No alternative than to take it up with my Credit Card provider.Date of experience: 03 July 2025

A Day at Wimbledon week is quintessentially British but it has been spoilt!

• A Day at Wimbledon week is quintessentially British and have enjoyed visits and being lucky enough to have tickets to Centre & No 1 Court. However the last two years the experience has been marred by the noticeable increase in attendance. The place is now heaving with people which does not make it enjoyable to walk around the grounds and take in the setting which is lovely without doubt. The attention to detail for everything is spot on. Except for the number of people visiting. Not enough seating areas if you don’t want to go to one of the places to eat or drink just to be able to sit down! The last two years this has definitely taken the edge off of the visit I have always looked forward to. Without a seated ticket on one of the courts I would not entertain going! Outside courts you can queue for hours just to get a seat a waste of your day.My main concern was safety with that many people that it is impossible to walk in a straight line and staff directing people one way down outside steps to get to various areas of the grounds shows the volumes! If there was an incident I would be very fearful!

Absolute rubbish again

• Absolute rubbish again. The app on Android dodges between myWimbledon and Wimbledon to make it difficult to find. I should/might have tickets in there but theres no menu option for tickets. The email telling me to download them doesnt tell me where they are. Thank God Ive got them printed on paper. Nigel Root

Not the best experience

• Not the best experience after having an email telling me to login to my account on ticket sale day I couldn’t find how to get the tickets. I had to go through my previous emails to find the correct link. (I actually received the correct link 2 hours after the ticket lines opened!!) I managed to get centre court tickets right at the back but as I was taking my 80 year old mother who has problems walking this was not good. I emailed Wimbledon to ask if there were any lower seats available but my email was ignored.On the day conveniently the opponent of Novak Djokovic withdrew an hour or so before play this resulted in just two competitive matches being played on centre court yet on July 10th (the day we went) Wimbledon broke the record for the most matches played in a single day!! It cost over £400 for our day out just to see one women’s match and a mixed doubles. Think twice about spending your hard earned money!!

For the last 12 years I have entered…

• For the last 12 years I have entered the public ballot but unfortunately without success. As an avid fan it disappoints me greatly to see so many empty seats at great matches on courts one and centre court. Sold obviously to people who would rather sit in hospitality then watch a match that they bought a ticket for. Then you look at the stars in the Royal box mostly rich celebrities and guess what the seat is free and so is the hospitality and then they get their free goody bag. Maybe the LTA should ask them to make a donation to charity for the privilege. I also out of interest tickets for the Men’s final a mere £8300 each out of reach for 99% of us. Fingers crossed for the next ballot.

Court 1 back row but still had good…

• Court 1 back row but still had good view. Queue for hot drinks long but not too bad but quality of hot chocolate and size was poor. Good bus service to and from wimbledon station.

Over priced Wimbledon

• Stop blaming the weather for poor attendance its the prices that have kept people away if you really want to encourage fans then fill the seats up at a cheap price stop being pompous old fuddy duddies

Resale tickets via My Wimbledon account

• I was unsuccessful in the ballot for this year (2024). This via having a My Wimbledon and LTA account. Why have they stopped giving people the chance to purchase resale tickets via MyWimbledon this year. I can’t afford debenture tickets and yet my only other option is to wait in the queue and hope I get in. In 2019 I queued for 6 hours in extremely hot weather and got in by 3.15pm. Whilst queuing and watching the big screens there were loads of empty seats on centre court (probably the debenture ticket holders ones). How fair is this that fans should queue for hours. Please review this to try and make it a little bit fairer for a genuine fan. I am fortune that I have been lucky in getting ballot and resale tickets to centre and number 1 courts but many other fans won’t have been.

The Wombles of Wimbledon

• They couldnt care less about their own British players. Thats how stuck up they are. They seem to be so proud of turning a tournament into an SS concentration camp minus the barbed wire by using officials dressed in old fashioned military uniforms to man the security....who do they think they are. Ive seen less bald spots in the Royal box than on their courts.

Wont be bothering again...

• We last attended the AELTC 10 years ago in 2013 got to see many different players and there was always seats available on the outside courts. I dont think anything couldve prepared us for our return this year. Where to start wed been able to get parking in Wimbledon Park but the people directing us there sent us the wrong way and we ended up in Wimbledon Village. When we finally got there we had to queue to get in even though we already had paid for our tickets. Upon entrance to the grounds there was far too many people being admitted and majority of the time it was impossible to even navigate through the gangways between courts due to there being so many people. We had been to Wimbledon in the years 2011-2013 and had always been a very pleasurable experience (I am a massive tennis fanatic by the way) but now it saddens me to say that I wont be returning nor would I recommend anyone else too. Far too stressful overpriced food nowhere to sit and when you pay £100 a ticket you expect things to be organised better such a huge disappointment for what once was an exciting place to be.

Easier and cheaper than i thought

• Booking tickets was easier than i thought it would be. Food and drink was better value than i thought. App really good

Fist pumping

• Ive enjoyed all the tennis from Wimbledon this year....but the fist pumping by competitors and there team is offensive and unnecessary.

The venue is grossly oversold

• The venue is grossly oversold well above its seating capacity of the courts. It was impossible to see any tennis at all sit down anywhere or see anything. A complete waste of a day. Will not attend again in the future and would not recommend it to anyone unless they love to queue for hours to maybe catch a glimpse of some action.

Overcrowded

• Went yesterday with a ground pass. Once you’re in there are queues to get into every court sometimes for 45 minutes. This did not used to be the case. It is simply not fair to charge people for entry and then not admit them to the courts. They are letting far too many people in and the place is overcrowded. Very disappointing.

Ridiculous Survey!!

• I have today received the most ridiculous survey BEFORE I arrive on my expected visit to the Championship. This is taking the data available to them to another level!

Discrimination of wheelchair users

• It is impossible to get wheelchair accessible tickets for the tournament. The Queue is geared towards able bodied attendees and have been advised no dedicated wheelchair tickets available on the day to purchase in the morning. Complete discrimination!!

Over a month since I cancelled my…

• Over a month since I cancelled my Wimbledon tickets and despite contacting the LTA and then the AEC more than once still no idea when I will get my refund. Hopeless customer care

Tennis great. Parking very bad.

• Show court ticket was excellent. Parking arrangements horrific with zero heard back from them after attempting contact in every way imaginable.

My experience at Wimbledon was far from…

• My experience at Wimbledon was far from good. To go to AELTC was a bucket list desire..I dont have enough space to include complete chaos of tickets but about disable access. I want to warn people with mobility issues that Wimbledon is awful both with access but also resolution services...so plz if you have mobility issues ensure all booked correctly..I booked disability seats + offered 21st row!!! To change to disability seating wanted me to pay £10 extra!! Nice penalised for being disabled..rant over but plz be vigilant with bookings

Ticket troubles too

• Also tried to transfer a ticket due to COVID. Was told we were to late but would try transfering to same household. Never happened so person attended anyway on 5th day. Tickets on phone never worked. No WiFi signal on some courts. Some stewards helpful. No wonder so many empty seats on show courts this year. Sort it out Wimbledon for next year. Still great tennis when you can get to see it.