Deposited for the welcome bonus but…

• Deposited for the welcome bonus but apparently they can decide what bonus get instead of the advertised bonus. Was a deposit match bonus plus free spins but instead they decided to give a free bet and then decided to stop replying to emails. For someone who doesnt place bets I would not have bothered if that were the case. Best to just avoid especially reading other reviews

They dont like people to win

• My deposit limit was low maybe £200 or less for a month. I won around £1200 on roulette and almost lost it all again but I got winning again one spin I won around £1800 the next spin I had £45 on the winning number but my bets were rejected That was it.contacted customer service and they had decided to put a timeout on my account because my playing levels were so high even though I had only deposited maybe £100. So I waited until Id cooled off and immediately won another £1000. The account was immediately blocked again. I withdrew most of the balance however they managed to swipe £100 off the balance while I was blocked. I did write to them and they refunded it.Its bad enough that they only permit a certain amount of the board to be covered. I was raging when they blocked my betting mid-spin where I could have netted over £1500.Cowboys.It would seem that they are content for a player to lose. If you win cash it out and leave. I felt cheated by them

Fraudulent website refusing to pay out…

• Fraudulent website refusing to pay out winnings even though my ID and payment card has been verified. They are refusing to accept my phone bill as previously I had used the paybymobile option and are claiming it is fake. Every excuse to not pay out my £500 withdrawal. Should have read the reviews before joining. Stay away.

Too complex!

• An incredibly complex bonus scheme when joining. If you can find your bonus (click on BONUS £0.00 🤔) and click on it to play it will repeatedly log you out. These introductory offers are supposed to encourage people to use their sites this one has guaranteed I wont! 🤷🏻‍♂️Good luck if you try!!

Not able to withdraw

• Not able to withdraw no response to emailsI had created an account and it let me deposit immediately but next day account was banned without any justification - got an email saying deposit has been refunded but it never arrived. Sent so many emails but no positive response at all! Awful casino/bookie would have given 0 starts if possible!

The Online Casino is the type of casino that refuse to payout when you win

• First thing first there should be an option to give zero star especially for The Online Casino. For some doggy business like The Online Casino should be banned by the gambling commission to protect the user.I deposited few hundred and it was a good day that I win close to £5000 I successfully withdraw around £2000 and the next day The Online Casino close down my account due to management decision without an explanation. Tried to contact the customer service by using their online chat the customer service not willing to provide any information regarding to my account even I am sure I am entitle to and the same customer service staff closed down the chat twice even I asked for their assistance nicely.Highly not recommend The Online Casino to everyone. They are just a online casino that chose to cancel your account when they cant handle the lost.

Asked for verification information…

• Asked for verification information again when withdrawing even though they’ve paid out to the same account before. Waiting to see if they pay out this time or not! Update 17/05/24Still not paid my winnings and won’t accept my verification for the method I used to deposit! Scammers!!!!!! Thieves!!!!

Sign up bonus no honoured refused withdrawal held randsom

• Signup offer was refused after placing £10 bet and winning first bet! So chose to close my account and gamble else where as felt scammed my withdrawal was then held randsom ! until I gave them so much personal information (photo Idbank statementsetc) than the bank would ask for a mortgage something fishy going on do not trust 5 days later no payment go betfair or bet365 they honour ure custom 👍

Untrustworthy company

• Untrustworthy company steer well clear.The company are refusing to pay the winnings from a bet leaving me nearly £200 out of pocket. Case is being raised with resolver but to avoid this trouble just avoid.Customer service is very poor slow and not very knowledge. Website is truly awful to use the design user experience very poor.Charge to withdraw money.Odds very uncompetitive.

I’ve been trying to verify my account…

• I’ve been trying to verify my account for to day to withdraw my money sending everything thay ask for and still saying not enough emails but no reply everyone telling me different stuff just want to withdraw my money

AVOID THIS SITE I played this site…

• AVOID THIS SITE I played this site quite a bit I only play one game mega fire blast roulette I play the same numbers pretty much every time and hope my number hit the fire blasts. Lost a lot last month and some this month then last night one of my numbers hit big and now I’m in breach of the terms and conditions and my winnings are void. I’m now banned from my account and they owe my a lot of money. It’s fine playing your same numbers when you lose all the time but the only times you win your branded a cheat.

Dont even deserve a 1 dont pay your…

• Dont even deserve a 1 dont pay your winnings out every time send documents through site logs you out so you cant send them and sent by email dont get replies FC king thiefs

Spectacularly incompetent

• Ignored my selected withdrawal method the withdrawal was inevitably blocked by the card THEY decided for unexplained reasons to send it to. And what did they do? Rescheduled a withdrawal to the same card I did not specify in the first place? And then spent hours arguing that because the “finance team” had scheduled the new doomed withdrawal they couldn’t retract it. Before admitting that there is in fact no finance team over the weekend. So a robot decided to send my money to the wrong account and then they doubled down on their error. And told me I’d have to wait until Monday for them to rectify their robots’ mistake. Then when I expressed my displeasure to the online chat team they stonewalled me completely. I didn’t use inappropriate language. I asked entirely appropriate questions to my circumstances. And they decided just to ignore me and hope I’d go away. By writing this I’d like them to know I am not going away.

Waste of money

• Deposited 173£ and 0£ withdraw don’t waste your money on such a scam sites to get scatters you must to be very lucky 🍀 😂

So the introductory offer is…

• So the introductory offer is misleading. Deposited £10 to get the £30 quid free bet I placed the £30 free bet which won. Now I have been informed that I have to use the winnings from the free bet as another free bet. Also charge £2.50 to withdraw funds. Just avoid this company to be honest!

Terrible company I would really like to…

• Terrible company I would really like to give no stars. Take your money also charge you a fee to deposit and withrawl. Had won £350 after depositing £250. They would not pay my money took me 3 weeks to get it back. Then they suspended me

They control your money betting style

• I play gambling when I am free. Most of the time I am winning with this casino sometimes —£50 £100 £30 etc. I haven’t lost with this casino. I normally play baccarat. Today however I was losing—£200 and then I had another £200. I tried to bet £100 but they did not let me bet that amount only below £100. I have never ever set my daily limit and they did this without my consent controlling my betting style.If you know about the baccarat game you understand what I am talking about. So I lost £375 and withdrew £25 then closed my account with this casino. I am happy because despite this I still have a profit from playing with them.They treat customers in a way that makes you lose money. Never ever use this casino—they laugh at you when you lose and make lots of excuses. But I know their intention. I am very happy as I learned this lesson and didnt lose money overall. I still made a profit.

The online casino Malpractice

• The online casino. Sister site. Mobilewins. To cut a very long story short. I accumulated 461 pounds of sports bonuses Was informed by moronic live chat agents I couldnt use my sports bonus until all REAL money bets had settled. I had 2 golf bets waiting to be settled. Once event ended 12 hours later bets still not settledContacted clowns at live chat who ignored message Two minutes later golf bets were settled. Part of my bonus 168 pounds expired at 341 pm I had 3 hours to complete the wagering wageringGuess what? The bonus wouldnt work. Kept getting error 500 messageContacted the clowns at live chat who couldnt assist me and at 4pm informed me that 168 pounds of my bonus had expired lol lol. IncredibleObviously very convenient for them I tried to use remaining bonus with no joy. Clowns at live chat told me to close snakebite game and bonus will work 😂Tried this. Cleared Cache etc. New mobile. Still bonus didnt work. Got another message to say part of my bonus expires today 17th. I contacted resolver who have helped me before I want all my deposits returned as these were used to accumulate sports bonusFurther to my review. Received a reply from The online Casino who told me again to close slots Snakebite which I complied with AGAIN. Now they added Black Jack MH to close also ! Which I did. Sports bonus still not working

My £10 deposit was not allowed to place…

• My £10 deposit was not allowed to place a bet for £10and bank said they had not presented it to them and need to ask them to allow me to withdraw the funds which are not showing in my balance. What a Scam!

Its an ok site

• Its an ok site. Nothing jumps out as fantastic but fine to play at.