I won big tried to withdraw my money it…

• I won big tried to withdraw my money it was complicated but with some good help I managed to sort it. Had to do it in 3 transactions. Money not in bank yet. But they have been helpful. I will see if they honour paying me in the 5 days as they have said. Its only been one day

Withdrawing is a battle...know your rights guys

• Ive won a couple of times..for winnings over 400.00 it doesnt land immediately into your account like anything under that amount.. which I find bizarre.. therefore as it was still pending 12 hours later I contacted a lovely chap mike from the gambling commission who agreed.. outrageous simply holding on for dear life to your money..he told me to advise them to contact him with immediate effect.. guess what..they pressed the button pretty much there and then .hey presto ..muggy comes to mind

Signed up tonight

• Update Issue has been resolved and account re openJust waiting for withdrawal now Keeping my fingers crossed 🤞 Signed up tonightSpent around £100 Got my balance to £900 all of a sudden knocked off and account blocked Cannot get intouch with anyone from support Anyone No how I can take this further

This site is great to use

• This site is great to use friendly and professional when you have a problem quick and efficient at verification as long as you have the correct documents. Quick pay outs for winnings takes a little bit longer for bigger winnings but Ive found that happens with most sites. I am really happy with this site.

Rubbish offer 100 free spins daily on a…

• Rubbish offer 100 free spins daily on a rubbish game thatll get you a few spins on a game absolute rubbish

£12000 Win

• I made a small deposit at The Phone Casino and achieved the maximum win on Hacksaw’s Wanted Dead Or A Wild of £12000 at £1 per spin! The most you can withdraw is £2000 and so I had to do that six times. I’m still waiting for my money (it says between 1-5 days and it’s only been 3 so far). Positive experience so far due to my massive win. It’s a shame you can’t withdraw more though. Now I just have to wait another two days and voila!Highly recommend you give it a shot.Update: it’s been 11 days now and I still haven’t received my winnings! Initially I was told that I would only have to wait 1-5 days for the casino to do additional checks but now they’re telling me that the game provider has to verify my win and now I have to wait more time until that’s completed! The casino said that the checks should be done no later than Monday 17th March and at which point they’ll be able to approve my withdrawals. I’m not holding my breath at this point. All I can do is wait until Monday and then send CS another email to see if there’s an update.Besides if they don’t pay me what I won fair and square I will have to lodge a complaint against them through their disputes department and then reach out to IBAS ( I already said I would do this in one of my emails to them). Not very pleased at all. Complete disappointment and seems like they’re avoiding paying me! What other conclusion can I come to?!Update: it’s 16/03/25 and I’ve received my money. It all went in this morning earlier than expected. Extremely happy! Thanks!

If I could give this a 0 star I…

• If I could give this a 0 star I absolutely would. I am shocked by the process and professionalism of this supposed site.I have been trying to verify my account. I sent all they have requested they have nit picked and wont verify me because they want my name as it is on my passport. I have told them that is my legal name because Im foreign they are refusing to verify me and have also been extremely rude toward my name and the fact that I showed them an nhs letter which they read all details are now refusing to allow me to withdraw. I dont think this is a legit site. They have also kept my passport on file!!!

Bad casino

• Bad casino hard to navigate not much slots games they give bonus in same games but is a joke so my deposit was gone!!!10/02/2025 UPDATE: my favourite slots are Big Bass Big catch Fishin Frenzy you do have some but not all maybe you have the games I don’t had the time to look at all the games but wen you look for a game you write the game name like Big bass don’t sow you all the Big bass games because I found games in the home page that don’t show wen I look for them.

Withdrawal issues

• Still waiting for withdrawals to be processed....almost 7 working days now and still waiting for 6 withdrawals totalling £5500 to be processed. Customer services reply but just asking me to be patient and tell me they cant give me a time frame on when I will get my money. As others have mentioned most online casinos now pay out instantly or at least within 24 hours....to be waiting 7 working days and still nothing is ridiculous. Cannot recommend this site at all

Beware

• Be very aware in this scam furniture. I just tried to sign up her room put all my details in and they told me to put a pin number in and I put the pin number in it to be directed me to give us number a call. I believe it’s not genuine should not be on there it shouldn’t have the stars. It’s been given be aware it is of a scam .. why have you asked me to remove it? Because it’s true? You send me stuff on my phone. I can’t even access the website and you are constantly saying there’s nothing wrong but every time I go in I can’t go in. You require documentation which I’ve already sent and you want more and more identity fraud is what you are.

Very bad site

• Spent over 1k on this site and nothing. The spins just eat and very rarely pay out. Bonuses are non existent. Better of sticking to better companies like sky vegas or virgin games… defo won’t be playing anymore on this site.

Taking time with paying out

• Won £800 withdrew £200 landed straight again have withdrawn the £600 this is day 5 and still nothing emailed had generic automated response 1-5 days

Its a good betting site but just takes…

• Its a good betting site but just takes too long to withdraw your winnings.

Withdrawal times take pretty long for…

• Withdrawal times take pretty long for transactions over £400. For example I withdrew £400 which went into my account in the next few minutes I then won a further £2000 which took 5 working days (which is still within their guidelines of 1-5 working days). Money hit my account today after I withdrew on 27th December. As a heads up just be patient for any large wins. Other than that I’ve had a good experience with the phone casino.

Withdrawal times are long still waiting…

• Withdrawal times are long still waiting on a payment and it’s still not being processed keep getting the automated message telling me it takes 1-5days i have never had problems with other sites Update still no money but the small withdrawal processed after have arrived what a joke!! Will update when I get money!!

I won 1250 but have not had the payment…

• I won 1250 but have not had the payment in to my account it’s coming up to the 5th day so I will be emailing if I don’t receive my money

I have two withdrawal pending

• I have two withdrawal pending. One for £1010 and another for £600I don’t understand the wait I was playing a slot and I won on this occasion I’ve lost more with you anyway I just really need this money so I can survive the month as I have nothing in my account until you pay this in

The site is simple to use but the…

• The site is simple to use but the withdrawal times are slow compared to other/similar sites. I have questioned the wait to which customer service are quick to respond to email queries but I have had generic answers. I have 4 withdrawals currently processing as the withdrawal limit is capped which means I’ve had to split my winnings and have had to pay £1 per withdrawal. I understand the time frame is out of the customer services hands but the processing times are frustrating. Hopefully my withdrawals are processed soon.

Awaiting a withdrawal of over £600

• Awaiting a withdrawal of over £600 the email staff are efficient but unable to give a response to the latest date I shall recieve my winnings. Shall change upon receipt. Games are good and customer service is fast but payout is slow in comparison to other sites when all ID has been provided EditProvided my details today awaiting response

I put money on for the first-time and… 5 days still saying pending withdrawal request.

• I put money on for the first-time and win I was excited about this I was actually amazed by £540 taking the £1 few away I thought great just before Christmas itll come handy as everything is so expensive nowadays. Im On day 5 of withdrawing my funds. For it to say still 5 days later say pending withdrawal request.. Im shocked however they tell me there is a delay and if i dont get it over weekend Ill get it no later then Monday. I will move my rate experience and update this once and if i receive the money in my bank😊