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Withdrawal time

• I’ve played on this site for a significant period now mainly for the fact they have a great selection and withdrawals are instant. HOWEVER I won a larger portion of money this time and I haven’t received my withdrawal yet. This is day 4. I have reached out to support numerous times and they advise 1-5 days but this isn’t the case for previous withdrawals. It seems support has an AI generated response as I read people’s reviews they all seem quite generic. I’ll update and change my rating to 5* if and when I receive my funds within this period. Not a happy customer right now.

No way of contacting customer service

• FYI my review is real and im real not AI the phone casino are difficult to contact but they do get the job done eventually i rate them..UPDATE!So theyve finally accepted my id and im over the moon withdrawl is almoat instant so ypuve gone from a 2* to a 4* i wouldve given the 5* but ypur.offers arnt really appealing but the rest of the site im impressed with. Thabk you for sorting my issues.Have given a 2 because of the money Ive won.. but although Ive won amd sent in identification ie bank statements and birth certificate theyve written saying isnt good enough yet its what theyve asked for.. trying to call is impossible since it always takes me to an answer machine theres no online chat service no way to speak to customer service.. I have near £200 sitting in there with no way of withdrawing as they want Id that Ive already sent.. Id re rate if I could actually get my winnings... Edited.So.ive sent in birth certificate and bank statements which is what youve asked for..FYI Im actually loving this site as Ive won a heafty £700 odd Im in shock if only youd look at my identification which Ive sent you a few times it says birth certificate and bank statement and Ive sent them... come.on people have got another grandchild on the way and this is a beautiful bonus to go and spoil my grandkids rotten with help a granny get some brownie points with the kiddlywinks haha ill gladly redo my rating to a 5 star xx xxUpdate.I have sent in what u said I can use birth certificate and statement but Im still not verified so I wont update my rating until then. I have sent you the proof that for the last 2 days Ive been sending you the id you said youll accept but youre not acknowledging it and keep saying Ive sent driving licence.. I starting to feel fobbed off since youre not acknowledging the other emails

Scam.

• Scam.. avoid

Week and love it

• Only been on for a week but already had a withdrawl go thru. Not like them dodgy ones I used b4. Yous ok. Cant wait to win some more money

I won fair amount on this site because…

• I won fair amount on this site because I was winning they closed my account beware

Withdrawls take very long

• Withdrawls take very long. Made withdrawl 4 days ago and still waiting. Had my account Suspended due to going over limits ai find it humiliating having to send my full bank statements to unlock it. They will lock your account if you exceed your limits Not just depositing option but all the account. ALSO the bonuses you get is close to nothing they have lowest reward system I have ever seen.

Good game play but very slow withdrawal times

• The site in general is very good and has a great selection of games. The withdrawal process is however very annoying as in this day and age it shouldnt take 5 days. I am currently waiting on 2 withdrawals which I have been informed they may have to check with the game providers something I have never experienced before. Happy to change to 5 stars if I receive my withdrawals soon not holding my breath though. UPDATE - Received all withdrawals after4 working days. I would still say they could improve withdrawal times but if you accept the timescales it is a great site.

Had amazing experience with the casino…

• Had amazing experience with the casino and the support.Instant replies and fast payout.10/10 from New Zealand.Must recommend.

The Phone Casino beware

• I joined The Phone Casino attracted by their advertised no wagering free spins offer. I used the spins and won approximately $130 NZD or EUR. Not long after my account was restricted and I was prompted to send in verification documents — which I submitted immediately.Since then I’ve had zero access to my account (Im blocked at the login stage) and no replies to multiple follow-up emails sent to both their general support and document verification addresses. It’s now been over a week with no communication whatsoever.This silence and delay are deeply unprofessional. I was fully verified before being allowed to claim bonuses so being restricted after winning without explanation feels unfair and misleading. Their “no wagering” claim is meaningless if you can’t even access your winnings.I urge others to proceed with caution. I am now preparing to escalate this issue with the UK Gambling Commission and public consumer forums.

I had a nice win of £800.00 I had read…

• I had a nice win of £800.00 I had read the reviews on here and was worried that I wouldn’t receive my money and that it was a scam site stated by others but that couldn’t be further from the truth. I received my winnings even though it was a bank holiday the day I received it so thank you The phone casino❤️I’ve just withdrawn £1500.00 and I now don’t have any worries at all 🙏🏻. So please don’t believe all the bad reviews they are not scammers and customer service are very helpful too

It’s good for winning but payout is…

• It’s good for winning but payout is long you have to wait 5working days not instant like other casino

I have got winnings amounting to…

• I have got winnings amounting to £1100.60 in my account with the phone casino. I contacted the phone casino regarding this because I had forgotten about it due to self exluding from vegas moose so I was excluded from there too fast forward 5 weeks I forgot my log in details so emailed them about change of email and if they can send my winnings over due to not wanting to re open my account they stated I have to wait. Although on the UK gambling commission website it states that any winnings or monies on the site at the time of self exclusions the casino site will need to send it.I am still awaiting a response in order to withdraw the funds I am fully verified and have a long history of emails to prove the authenticity of what I am saying is true. Still haven’t had a response and tried calling with no response there either. As it states on the phone casino and the gambling commission the funds should be returned when self excluded but have failed to do so and ignoring my requests. EDIT: They have emailed to say they have actioned the request and will take 1-20 days a long time to wait but I will update when and if I get funds in my account. Emailed to change my phone number so I can get updated on my withdrawal rather than keep emailing. I was then told it does not affect it and it’ll be 5 working days but I was told previously told 1-20 days? I tried to email back to explain this and I am now blocked from emailing the phone casino! I’m not holding my breath for my winnings now. EDIT(reply)- I am aware of the self exclusion and what was stated but when I asked first time around they just said they will action it when it’s up I had to ask twice. I have sent the proof of the blocking message when I have emailed/tried to email. I tried to change my number and was told I would not be able to because of the self exclusion so I would not have received no SMS and CS told me you don’t SMS when funds are sent. I am not in receipt of any funds yet.

Ive been waiting since the 5th of may…

• Ive been waiting since the 5th of may for my withdrawal and its still pending now i know they say 1 to 5 days but its a joke how long it takes never known a site to take so long to pay out if i receive my withdrawal today ill change to a 5 stsr if not it will stay 1 star

Good games

• Good games fair wins but payout is extremely slow on larger amounts more than willing to give 5 stars if quicker payout smaller withdrawals are fast

Scam Site

• Please please please stay away from this ‘mickey mouse’ site. I deposited £1000 and was unable to make any bets fair enough so I withdrew my money to which they charged me £1 and 4 days later I still have not received the funds I deposited. This is a scam site. STAY AWAY.

I won big tried to withdraw my money it…

• I won big tried to withdraw my money it was complicated but with some good help I managed to sort it. Had to do it in 3 transactions. Money not in bank yet. But they have been helpful. I will see if they honour paying me in the 5 days as they have said. Its only been one day

Withdrawing is a battle...know your rights guys

• Ive won a couple of times..for winnings over 400.00 it doesnt land immediately into your account like anything under that amount.. which I find bizarre.. therefore as it was still pending 12 hours later I contacted a lovely chap mike from the gambling commission who agreed.. outrageous simply holding on for dear life to your money..he told me to advise them to contact him with immediate effect.. guess what..they pressed the button pretty much there and then .hey presto ..muggy comes to mind

Signed up tonight

• Update Issue has been resolved and account re openJust waiting for withdrawal now Keeping my fingers crossed 🤞 Signed up tonightSpent around £100 Got my balance to £900 all of a sudden knocked off and account blocked Cannot get intouch with anyone from support Anyone No how I can take this further

This site is great to use

• This site is great to use friendly and professional when you have a problem quick and efficient at verification as long as you have the correct documents. Quick pay outs for winnings takes a little bit longer for bigger winnings but Ive found that happens with most sites. I am really happy with this site.