I registered with VIP Casino

• I registered with VIP Casino deposited $150 via Interac. After all that a screen shot says I cannot play because Im in Ontario. Ive tried many times to withdraw my money and it wont let me at all. I sent them emails no one responds. Complete scam I dont know how they get away with it. Trying to reach the Better Business Bureau to report them. Deborah Lorens

No live support/ validating email doesnt work

• No live support. Email validation for verification does not work. Locked my account when I tried to log in on laptop instead of mobile using the same password as mobile. After 3 attempts they locked my account.....They dont accept screenshots of banking deposits even though its a full page with all the info. Thats unheard of

Everything was looking great until I couldnt process a withdrawal. Support is non existent 🤨

• The only reason this online casino gets 2 stars is because the platform is laid out really well and easy to navigate. The sports betting process was great and the casino has some of my favourite slots. The problem however is that I have not been able to withdraw my winnings. (for those of you who are familiar with wagering requirements I did meet the requirements and I have a cash balance). Not being able to withdraw is worth zero stars but because the site is so nice I thought I should give them something. This is my experience:I joined wagered $x amount and received a bonus. I wagered the bonus on a game and my bet won. The earnings reached my cash balance and after playing a few slots I decided to withdraw the remainder of my winnings. But...I could not perform a withdrawal. First I had to validate my email address. So I click on the validate email button to receive a code to my email. It never came. I added the casinos email addresses to my contacts and tried again. It still didnt come. In the meantime I uploaded the documents that they want to verify my identity. This is necessary on VIPCasino.ca in order to process your first withdrawal. I couldnt tell if the documents were successfully uploaded as I havent received a confirmation email or anything. Thinking that this process couldnt take much longer I continuously tried to validate my email... 6 more times!!! and Ive still not received a code. Nothing in my spam folder...zero...nada. I contacted support about 48 hours ago. You have to email them. There is no live chat. 😠I received a confirmation that the support ticket was received and I should receive a response soon. After 24 hours I didnt hear from anyone so I followed up on the same ticket by email. Thats what they say to do. Now 48 hours later I still havent heard anything. My money is still stuck in there and I cant contact anyone for help! Ive been using online sportsbooks and online casinos for almost 2 years. I have accounts with several and besides an issue that I had with BetMGM (also a terrible experience with support a story for another review) Ive never had this sort of issue before. Theres literally no support! Who knows if I might hear from them tomorrow or the next day or maybe never!!!I truly hope that they read this review! Maybe then theyll actually take a look at the support tickets and fix their email verification plugin...and...perhaps respond to their ticket or add live support chat agent. If youre thinking about taking advantage of VIPCasino.ca first deposit bonus maybe wait until you see a reply to this complaint or read more reviews on the internet before you decide to join them. Otherwise you may get caught in the same situation which is frustrating to say the least!If they ever get the issues fixed I think they will be a really good online sports book and casino.