Vulkanvegas
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Vulkanvegas Reviews
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Zsolt Nemeth 4 reviews
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Everything its good my the best casino
- Everything its good my the best casino
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Michal Gabris 1 reviews
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Goodd casino
- Super casino
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Michał Chruścicki 1 reviews
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Despite my repeated requests for a…
- Despite my repeated requests for a block on my account the casino ignored my pleas and continued to accept deposits. Even though I explicitly demanded an immediate and indefinite account closure the casino encouraged me to keep the account active. This lack of responsible action directly contributed to significant financial and emotional losses.would like to clarify that I clearly and repeatedly asked for my account to be blocked because I no longer wanted to play. Instead of helping me close the account the casino encouraged me to keep it active. This is unacceptable and goes directly against responsible gambling principles.Unfortunately I no longer remember my account ID but I have contacted the complaints department twice — yesterday and also two weeks ago — and still have not received any response.I am still waiting for Vulkan Vegas to re-evaluate my request for a refund of the deposits considering the fact that several closure requests were ignored and deposits continued to be accepted despite my clear instructions.This situation has caused serious financial and emotional harm and I expect a proper investigation and a responsible resolutionMy issue is not about whether I can “control my game”.The problem is that I repeatedly requested an immediate and indefinite block on my account and these requests were ignored. Instead I was encouraged to keep my account active. This directly violates responsible gambling practices and allowed further deposits to be made despite my clear instructions.Please address why my requests for account closure were not processed and why the complaints department has not responded to my emails for over two weeks.This is the matter that needs investigation.Dear Vulkan VegasI clearly and repeatedly requested an immediate and permanent block on my account because I no longer wanted to play. Instead of helping me with this request your team encouraged me to keep the account active. This contributed to significant financial and emotional harm.Two weeks ago as well as yesterday I sent detailed e-mails to your complaints department requesting a full review of my case and a refund of my deposits but I still have not received any response.For privacy reasons I do not want to publish my e-mail address publicly on Trustpilot.Please provide the correct direct e-mail address of the person or department handling this investigation and I will contact you from my mailbox immediately.Thank you.Update:I have now filed a formal complaint with the regulator including all supporting evidence. I hope that the appropriate audits will lead to a change in the casino’s approach—both support and the complaints department—toward customers.Ignoring repeated requests to block my account is a serious violation. Every customer has the right to close their account and responsible gambling rules as far as I understand are the same for every casino and must be respected. My requests were not isolated; they were repeated multiple times yet the casino continued to accept deposits and even worse ignored my repeated requests for an account block.I now also have grounds to pursue a chargeback as the casino acting as the seller behaved inappropriately and failed to act in accordance with its responsibilities toward the customer.My complaint was submitted on 20/11/2025 and 23/11/2015 to the adres complaints…[email protected]. I also wrote to this adres on 08/11/2025 or 09/11/2025. Please review my complaint and respond to the messages I previously sent. Once again you are ignoring my e-mails and this behaviour is highly inappropriate.
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Nicky Rasmussen 5 reviews
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Greta casino!
- Great casino!
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Karessso 6 reviews
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Good casino
- Love your app have lots of fun on here
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Kant 2 reviews
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Love your app have lots of fun on here
- The Games that i played is fun and exciting.👍But the withdraw process is a bit slow maybe improve it more so i can enjoy playing more. Thank you!
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Kant 2 reviews
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Fun to play
- Its cool place where spend my time i really like it every day i have something new and i love it
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Nathan 4 reviews
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Its cool place where spend my time i…
- I really liked their helpfulness and the fact that the payment was made relatively quickly.
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gvincy 1 reviews
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The Best casino in the world!!
- Only good things on trustpilot
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Customer 6 reviews
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Great selection of games and providers
- Vulkan vegas is unpredictable Im not saying its easy to win here but payouts are processed quite quickly and without any problems.
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Mikheil Ratiani 1 reviews
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Vulkan casino review.
- good site to
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Levente János Csuti 1 reviews
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Only good things on trustpilot
- Good customer care great gameplay loads of bonuses every day.
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Tomasz Woźniak 1 reviews
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Vulkan vegas is unpredictable
- Opened an account. Did KYC couldnt deposit money. It kept saying there was an error even though the payment method I was using was the same as the bank details they used for KYC. Their only suggestion was to increase the amount of the deposit. Scammy. I dont know you. The minimum amount is $10 and youre saying that in order for it to work I have to risk putting more than $10 into the account when I want to minimize risk to myself and see how withdrawals work. Your only suggestion is to what? Put $50 $100. That is so scammy. And then they dont delete your account or data upon request. They just block it. The agent himself sent me the terms and conditions citing that in case of account closure or termination of the contract that they retain data for 6 years after closure. So I found it hilarious that they only offered to block the account. Looks like they want to retain my data forever and ever. I thought these guys were different and was excited to use them based on the reviews. But that wasnt my experience and I am started to doubt the credibility of the other reviews. Bad experience. Go to a bigger name casino. Their site is broken and theyll only tell you to add more money or block your account. Ridiculous. Never heard of an issue with deposits only withdrawals. But I guess Id rather that be the case. Lucky I didnt lose anything considering their site / Visa deposit method is broken.Response to Vulkan Vegas: My account is blocked. I cannot view the account ID or anything. If you need some more info gimme your email or something.Response 2:Yes. That is the email. And yes the issue is that I CANNOT make a deposit. That is the whole point. Please read my review carefully. Its like youre not reading!!
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Consumer 1 reviews
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good site to
- Trustpilot its very good but just will bi best to give more bonus free
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Krista Kiki 1 reviews
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Good customer care
- Very good gamę
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kevin dukati 1 reviews
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Site is broken dont bother!
- I enjoy very much so much bonus points and really website I have played
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Denitsa Danova 1 reviews
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Nice casino
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Annamária Élő 1 reviews
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Very good casino vulkan vegas
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Thomas sørensen 1 reviews
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Good
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Szymon Synowiec 2 reviews
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I enjoy very much
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Radoslaw Dominiak 2 reviews
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Ann Gilmore 1 reviews
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Do you agree with Vulkanvegas’s 4-star rating? Check out what 4,590 people have written so far, and share your own experience.
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