21.co.uk
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21.co.uk Reviews
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Kawadee Thongtang 2 reviews
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Iām donāt want give any stars.im stillā¦
- Iām donāt want give any stars.im still waiting my withdrawal 1053Ā£ for 2 weeks already not updated and not get my withdrawal yes .this is not right im think they are scammers.im dont know im get my money or not my account they close too canāt login to my account now to.
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Sam 4 reviews
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Verification nightmare and account closed
- Pink Casino suspended and later closed my 21.co.uk account (all Leo Vegas sites are connected like this) for not providing sufficient and correct documentation even though I sent my documents passport proof of address card photos and everything and had emails saying they were accepted (see my Pink Casino review).I had a small balance on 21.co.uk that was only trapped in my locked account for a week or so hence 2-stars... but still I had no messages about why my account was locked I had to figure out that these sites were connected in this way myself and it wasnt till my accounts were closed that they actually sent an emailing explaining it.When they closed my account they did pay my casino balance out to my bank right away which is about the only good thing I have to say about them.
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Mrs Taylor 5 reviews
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Very good betting app
- Very good betting app I turned Ā£30 to Ā£6600 and received my payout next day with no problems.
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Marta Ryan 4 reviews
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DO NOT PLAY HERE THIS OUTFIT ARE Aā¦
- DO NOT PLAY HERE THIS OUTFIT ARE A BUNCH OF ROBBING THIEVES.
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Kawadee Thongtang 2 reviews
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Very good site and a good and quickā¦
- Very good site and a good and quick payout process šš»
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Sam 4 reviews
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Awful company
- Awful company. Deposited fine no issues at all. When I made my first withdrawal for Ā£520 I had to send in verification of id and address. Did both and was accepted. Withdrawal was sent (account reopened as they suspended until they got the documents approved their side). Deposited again later that evening won Ā£400. Left it overnight thinking it would be fine and withdrawal would go through. Nothing by 10am spoke to live chat they suspended my account yet again and asked for more verification and said my previous address information wasnāt acceptable. Resent different address verification which was accepted then they asked for card photos which where also accepted by their system. Now getting told they have to run internal checks which theyāre apparently allowed to do as per terms and conditions which states before any bets or wagers are made they can ask for verification. Except this is at withdrawal stage and Iāve no issues depositing or playing. Told constantly by live chat to wait for email waited all day and heard nothing. Chat option is useless as they donāt do anything & thereās no number to call.Absolutely appalled by this service having my account suspended twice and withdrawals withheld twice. I understood the first time there may be issues but seems this happens every time you make a withdrawal even after verification.Iāve deposited Ā£620ish the past day & am STILL waiting on a Ā£400 withdrawal
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Jordan 5 reviews
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Rip off cowboys
- Been using 21.co.uk for over a year now. Have spent thousands with them and have been recommending them to all my friends which many have joined the site. Up until now they have been the best site I have ever played on. A very user friendly interface and a nice RTP ratio. Today my partner set an account up so she could have a go at it for the first time. Sheās never really been into gambling but since I do it both online and in person frequently she wanted to see what itās about. Unknown to me at the time I made the mistake of funding her first time using my bank card in my name (our joint account). What a massive mistake this was. Iād deposited Ā£500 for her to sit and play with just so she could get to grips with it and do what she liked. Of course like most times. Beginners luck set in and she won Ā£1800 back. Thinking not too much of it I then actioned a withdrawal from her account as she didnāt know how to do it herself. I withdrew the winnings onto the same card used to deposit. Randomly an hour later both my account and her account got suspended and we both received emails saying additional verification is needed. The verification asked for was the bank card used to deposit for both accounts. So I sent a photo of the front and back. I then attempted to log into my account which was still showing as suspended. I messaged live support who promptly reactivated my account. I asked my partner to try and log into hers but that was also still showing as suspended. When I reached out to live support I was then met with the issue that had caused all of this. I was told my partner was now banned from 21.co.uk and all casinos associated with the LeoVegas brand. The winnings had been forfeited and we was told that due to the card used to deposit the funds wasnāt in the same name as the account name it breached there terms and conditions. A very very silly mistake from me. However I assumed all money had been lost but quite nicely of them they did return the deposited funds so I do think that somewhat dampens the blow! But itās still not great that we lost out on the other Ā£1300 because the bank card doesnāt have my partners name even though itās our joint account. A lesson learnt and a mistake I will not be making again. For such a large company I canāt imagine it would make much of an impact if any but I will also be shutting down all accounts associated with the LeoVegas brand. It has left a very sour taste and just donāt believe itās fair. Iām not even able to dispute it. Moral of the story. Always read the small prints.
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Matt 7 reviews
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Read the t&cs!!!
- 82 random spins every single black number some of them 3 or 4 times no 8 11 no 10 so now these site is being investigated for me by the police along with gambling commission my advice steer well clear gaming machines fixed dare them to call me a lier
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Mark Mason 3 reviews
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82 random spins every single blackā¦
- I lost my card and they wouldnāt let me withdraw to my new card. This is despite being the same bank account. Awful service live chat cut me off when asking about this issue
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El 1 reviews
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I lost my card and they wouldnāt let meā¦
- Amazing I just register deposit small ammount withdraw 600 pound and received it right away I canāt say enought good thing what a great welcome
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Steve McLaughlin 4 reviews
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Amazing I just register deposit smallā¦
- Apologies review being updated again.Since adding the Ā£5 bonus to my account to rectify frustrating issue below it now appears I have just been stripped of recieving any offers and I have not been given any notification of it. For this to happen immediately after I raise a complaint because of not getting bonus I was entitled to is despicable! I also want 21.co.uk to please confirm if the person who confused losses for wagering Damio has received further training and that he will now ask if he is not sure of something./////////////////Updated my rating from 1 star to 3 star.I would like to advise that the below issue was resolved and I got my bonus.I kept getting emails saying bonus now added and it wasnt but eventually they did manage to add it.I do think that they may deliberately try to trip you up but you do normally get bonuses straight away. If not if you get through to right person they ll sort it.Its just mainly some of the staff not knowing what theyre doing and then refusing to check with someone when you tell them you dont think theyre right and also I do think systems are in place to try to fool people into not getting Bonuses they re entitled to but if you have met requirements they will give them to you if you get through to the right person.Original review below //////////////////////////////////////////////////////I opted in to live casino offer deposit Ā£20 and wager X 1 for Ā£5 Crazy Time BonusI contacted via live chat and got through to someone called something like Damio.He advised I had not deposited via promotion but I had no option to. I had opted in.He then told me I had only wagered Ā£13 so had to wager another Ā£7I had not I had wagered Ā£20 but made a loss of Ā£13I then went back on to my promotions and tried to click on wager but it was greyed out I then accidentally pushed on decline promotion so it has now gone off there was no option to ask me if I was sure I ve just wasted at least an hour trying to sort this out.
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Drew Ansell 1 reviews
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A legitimate company but can have issues
- Very good and faster
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h white 27 reviews
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Very good and faster
- Deposited Ā£30 site crashed tried to sign back in again and couldnāt. Couldnāt change passwordā¦Customer service wanted my card details front and back to recover Ā£26.. I refused to send the back of my card details and they refuse to refund me.So lost Ā£26 for no fault of my own Not Happy at all
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Fred 1 reviews
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Site doesnāt work
- Decided to open my account after 2 years. They said they needed a photo of my debit card from 2 years ago when it expired. Useless customer service .
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Thomas 2 reviews
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Decided to open my account after 2ā¦
- Very easy smooth and efficient site. ( from opening account to withdrawing in 24 hours )
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DK 18 reviews
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Very easy smooth and efficient site
- Been waiting 2 weeks for my withdrawal and yet they still keep requesting more proof even though I have provided ID and Proof of Address. They take forever to respond. Also allow players still under a GAMSTOP self exclusion.
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Israrullah Niazi 7 reviews
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Been waiting 2 weeks for my withdrawalā¦
- Deposited Ā£1000 pounds and was not eligible for a bonus. Crappy site and Ai chat staff. Dont play here!
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Phil Harris 6 reviews
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Deposited Ā£1000 pounds and was notā¦
- I think itās better to avoid this site. You win they block you for checks. Almost 2 weeks ago I deposited money and win quite a lot before I withdraw they blocked my account and asked for ID verification which I passed then safer gambling team called and said Iāve got deposit limit which Iām ok with and I thought thatās done then they soon suspended my account after the call and said further checks are needed and a week later still nothing! I donāt know what they are checking and even on the phone they said all ok I canāt withdraw my money and wins just have to wait for them to email. Bad service and never seen this kind of procedure with other casinos. They even congrats me for my winnings but I never received it lol. So conclusion is you win the block you for checks and you wait ENDLESSLY!Contacted live chat as what they said live chat doesnāt know what they are doing the answer they gave me is I DONT KNOW! a companyās customer service say I donāt know to customers! How helpful is this!Just an update 3 weeks gone nothing!update! 6 weeks gone still havent done the review! still saying no timeframe and wait patiently. punch of liers! never seen this kind of casino before! I havent even deposited half of my deposit limit and I won a lot they just kicked me out and locked me for 6 weeks. and what they call relevent team is reviewing my account is just ridiculous is there such a team called releven team? SCAM! AVOID!
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Ray Berry 1 reviews
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worst site! liers
- Absolutely shocking site trying to verify documents getting refused trust me they will block u as they hate u winning DONT USE THIS SITE believe the reviews
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tomas 12 reviews
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Absolutely shocking site trying toā¦
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Jay M 2 reviews
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Conner 11 reviews
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R F 3 reviews
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Ju 142 reviews
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