Impossible to exchange ticket even with ticket protectionI

• I ordered an expensive ticket for The Weir at the Harold Pinter theater on their ticket site ATG tickets from abroad . I immediately saw I had made a mistake in the date asking for a ticket on the 13 October 2025 in stead of November I made a request to exchange ticket for any date between -3 and 17 th November 2025z. Received the reply belowYour request has been given a Case Request ID (41769931).BUT after receiving a problem solved message have been unable to contact them . The price I paid included ticket protection. No reply from their box office I will only be in London from the 12 th till the 18th so do not know where to turn for help Surprised and very disappinted

Emma and setting up my account

• Long wait to speak to your Agent but when I did so Emma who took my call was very helpful and patient in dealing with my query this morning re my Access Account; and very efficient in sorting things out for me. Full marks Emma and Thank YouFrank Purdy

Dont buy tickets from this company

• Dont buy tickets from this company if you protect your tickets your are still not guaranteed a refund you have to upload documents to confirm a refund ie an illness accident etc so what is the point of ticket protection if you change your mind and dont fancy it? For what ever reason. What a load of bull avoid at all costs bloody con

Reece saved the day.

• I would have given a 5 for the young man Reece who was really good once I had got through the system. He was very helpful and sorted out our change of tickets in a jiffy I would not have used the phone but it is not possible to make the change I required on the website. The phone is dire. It would have been really helpful if it had told me what number in the queue I was or how long the wait might be.

Avoid these people at all costs.

• Appalling website no customer service. Bought tickets online which is the ONLY way they operate. Had to set up an account which then was uncontactable. They took my money but could not provide me with any tickets. I hope theyre simply useless otherwise it seems to be a con. Only wish that Id checked Trustpilot first.

Awful Website cant order tickets and cant get through to Helpdesk

• Spent over an hour trying to book theatre tickets online. Having entered my order and finally got to payment I received the message that payment had failed. I tried it 3 more times with the same result. I rang the help number that was given and received a message: If you are ringing about a failed payment a fix has been applied please try again I did it didnt work so I have given up. This is not the first time that I have had truuble with this awful website.

Had problems booking tickets with a…

• Had problems booking tickets with a access cardand emailed them.They responded very quickly and sorted the issue out. Very friendly and helpful.Thank you.

Rip off phone call

• When you call them you get charged at a premium rate I wouldn’t mind but they had made a mistake that needed rectifying with a call.

I booked 2 seats to see a show next…

• I booked 2 seats to see a show next year. While me and my partner were looking we didnt realise we had booked the after noon show. Not long after we noticed this. I phoned to change our seats to night time show. They wanted to charge me a fee to change our seats to the night show. The seat prices were the same. Customer service was no help at all. No fee should be charged for them to click.a couple of buttons on the keyboard. They wouldnt change our seats unless we payed the fee. What a joke.

Hannah was fantastic

• Hannah was fantastic - so helpful nothing was too much trouble and it was so refreshing to speak to somebody who was genuinely happy thank you Hannah

Bought tickets for bat out of hell ..seats disaster

• Bought tickets for bat out of hell last year for this year but the seats I ordered and picked out were not the ones we got today my daughter is disabled and cannot do stairs I’ve always booked front row seats and paid extra for this reason .very very disappointed they must have resold our seats and we were given the cheaper seats ..we were supposed to be in row A we were put in rowQ I do know how we managed it .very very upsetting

Health & Safety

• I went to see Mean Girls with my brother on 23 May 2025. The row behind us there was about 7 people drunk and they talked loudly throughout the entire show. You also allowed them to bring drinks in glasses into the theatre and they smashed one when they went to the bar at the interval and all the sharp glass rolled under my seat and ended up next to my feet which is very dangerous. Your staff didn’t did nothing to stop them which presumably was because they were spending a lot of money in the bar. I thought you couldn’t bring drinks into the theatre? 🎭 This was a waste of money and time 🕰️ for us and disappointed we couldn’t enjoy the show. As stated you even could hear them talking above the band which are loud. They were in stalls row B behind us and we were in row A seats 4 & 5. Their behaviour was that bad in my opinion they should be banned from the theatre. The people who sat behind us where not in there correct seats as they asked the people in the seats to move along the row to the seats they had booked which allowed the 7 who talked throughout the show to sit together. You had a similar issue on the 13 May and the show was delayed for 25 minutes as you had to remove some drunk patrons.

I spoke paige on the disability access…

• I spoke paige on the disability access line today & paige was extremely helpful & i was so grateful that my query was sorted out.& extremely quickly absolutely over the moon with the service I received today .A little

I spoke to James H on Thursday 27th…

• I spoke to James H on Thursday 27th March he was very helpful and looked into the problem with discounted tickets (disabled) for me. He said he was off on Friday but would get back to me on Saturday which he did and I was able to buy the tickets I wanted. James H was very helpful and seemed like a nice lad.

Page was magnificent. Wonderfully informative and extremely patient when taking us through the booking procedures.

• Page was magnificent.Wonderfully informative and extremely patient when talking us through the booking procedures.

Mixed feelings...

• Mixed feelings...First the positive - when I eventually found that if I phoned the access telephone number (after a time consuming search it was the only number that worked) I was able to finally reach a person. Kylie was brilliant. She patiently sorted the problem and I was able to print the tickets that were not accessible from the email. The negatives... where do I start. Had booked 3 tickets for a show a week ago at Princess Theatre in Torquay but needed to add another one. Was able to book the next seat same row no problem.I will repeat same row same quoted price and at total added transaction fee (£3.95). But on the single ticket it states price - £47. The 3 tickets stated - £52.08 eachMy question -What is the additional £5.08 (its not transaction fee we paid that both times) if one ticket costs £47 why are the others £52.08I asked Kylie and think she said ticket prices can change daily?? How can that be?? The Same Show Same Row Same view (not restricted) Or she said they are the producers additional cost?? Not sure what that meant either but It was important for her to help me to access the tickets so I left the conversation with that hanging. Does that mean the producers of the show? Or the producers of online tickets - in other words ATG?? If so.. why is this hidden and not listed on the total cost. Come on we are happy to pay fair ticket price especially for live performance but extra hidden costs is really unfair.I could find no option to book or talk direct with the venue ( I dont live near it so couldnt pop in) or indeed any other ticket outlet for this particular venue.Why the difference in price - why is a £47 ticket sold for £52.08 and who do I talk to about it? And what about the other 3 tickets that are all the higher price? I cant find any detail of this overcharge if indeed it is or any detail as to what and why the charge is added? Surely there has to be a reason given in the final total...

Helpful

• Natasha most helpful and made the whole thing easy. I have sight problems and she was very patient. Thank you

Do not try the casino Black Jack.

• Tried the casino Black JackI got into the situation where there is an OPPORTUNITY for me to make a split. The software decided without my consent to make this split and then it did not give me any buttons to ask for more cards or stop and then (because I had no buttons I did not chose or do anything) the software decided to pause me because of inactivity. Only a little money but you can lose more if you are a gambling person.Stay away from this site.

Good customer service

• We had to change our dates for a show at the Empire. Ian on the customer services was very helpful and efficient and the change was done very quickly. Thanks Ian

Avoid any theatre that uses…

• I try to avoid any theatre that uses this form of ticketing. ££ extra on every ticket and as far as I can tell you only have that option - buy through ATG or dont buy!