Betano Portugal
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Betano Portugal Reviews
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Jaakko 1 reviews
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Betano Ignores Responsible Gambling – Completely Irresponsible Operator
- I strongly advise everyone to stay away from Betano if you care about responsible gambling and ethical business practices.I informed their support twice that I have a gambling problem and requested my account to be closed. Despite this they failed to act and allowed me to continue playing leading to further losses of nearly €2000. Only after I threatened legal action did they finally close my account – but by then the damage had already been done.Their so-called Responsible Gaming Team exists only on paper as they completely ignored their own terms and conditions. Instead of taking real action they avoided my messages and kept sending generic copy-paste responses. Many MGA-licensed casinos act immediately when a player self-reports a gambling problem but Betano failed to follow even the most basic responsible gambling protocols.If you are looking for a casino that actually cares about player protection this is NOT the one. Betano is only interested in squeezing as much money as possible out of vulnerable players ignoring their own rules when it suits them. Absolutely disgraceful behavior from an MGA-licensed company!I am now taking this case forward to the MGA and other legal authorities to ensure they are held accountable. If you value fairness and integrity stay far away from Betano!
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Filipe 414 reviews
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Dishonest business with good free slots/spins and shady practices
- Bet 50 EUR won bet made 130 EUR. Tried to withdraw was told I could only withdraw once I had reached 500 EUR in balance/bets. Returned later to bet with 130 EUR balance balance was 0. Checked transaction history noticed they nullified my balance without warning. Summary: I bet 50 EUR won the bet and lost 130 EUR. Constant deposit errors. Requires bank statement and passport or national ID card copies (illegal in Portugal) after nullifying your account when you attempt to withdraw. Rejects crystal-clear high-resolution national ID card copies accepted by everyone else because theyre allegedly unclear and low-resolution. Eventually agreed to credit 20 EUR after I threatened legal action. App requires precise location tracking (?!).Otherwise good.Good free slots/spins that award (small amounts of) money you can withdraw.
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Kauser Al Rashid 12 reviews
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Extremely Arrogant and unhelpful.
- Extremely unhelpful customer service. ID verification was a nightmare. Uploaded ID it was rejected reasons: id does not show all the information. Asked which information its not showing response is please upload ur ID again and again they reject with the same message. Asked to delete personal data. They replied by saying: we are keeping your data because you agreed to our T&C. Pointed out that it is against GDPR.. and they once again said you agreed to T&C.
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José Monteiro 2 reviews
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Scam Alert
- Scam Alert. Avoid at all costs. Not trustworthy at all.
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