I have been playing for a while now to…

• I have been playing for a while now to the point I’m a vip member. But the banking issues with money being taken from my account but not reaching my player account has happened multiple times. I enjoy the games but I’m getting frustrated over the fact the loyalty shop still isn’t up & running they’ve taken away instant karma now it’s all wager amount by 25x or so and so. I’m in 2 minds whether I’d continue playing or not. I wrote a review before and although my withdrawal got processed eventually these seem to be taken even longer also now days so don’t bother even when I do get a win. The customer support knows next to nothing and all in all I don’t know how much longer I’ll be part of the betti family

Betti used to give bonus points & karma…

• Betti used to give bonus points & karma bonuses. After months of telling me they’re going to soon have the bonus points system back & any old points before they changed the site would be added to any new accumulated points. Also the karma bonuses are literally none existent. They tried telling me karma points are random. I used to get them dropped very very often and for the last 6 months not even once.

Rob was/is awesome after my big win!

• Well where to start!?First of all I used this casino after looking into several reputable review sites for online casinos and finding multiple sites with betti1 being in their top ten. Starting using betti1 a while ago now and upon a decent win went through the verification process with my dedicated account manager (Rob) seamlessly. He was very helpful professional and responsive but also and mainly gave the feeling of a very personal one to one experience. I recently won a sizable amount of euros and my first thought was to good to be true Rob contacted me within hours and was absolutely amazing in detailing the situation what happens next and dedicated to reassuring me that its true and Id just won this life changing amount of money. He handled everything perfectly in my eyes and glad I have Rob as my account manager. Even sending me a gift as a show of congratulations! I mean awesome or what! This review is the least I can do for him as recognition hopefully he gets a promotion because if Rob handles all his clients like he does with me he deserves one! Always read the T&Cs because I see most of the other reviews on here are lack of knowledge surrounding them. Been there get up to speed with the terms and you know where you stand. Thanks Rob. Top man

Withdrawl still pending

• I deposited and the casino give me 150 Percentage bonus which I realized later and cancelled the bonus which took my £790 winnings as well .Later on I deposited a few times with no bonus .I was able to make huge profit from £45 deposit as casino has good games and profits are really high ..casino asked me to verify account which I did and they quickly approved ..still waiting for funds .funds are not even approved yet

Company took £500 via Apple Pay in…

• Company took £500 via Apple Pay in error. They were informed when noticed and still had £325 in the balance. They closed my account immediately and refused to give the money back. Back and forth emails for 3 weeks and now completely ignoring myself and the company who has contacted them directly. The owners are going to have to take legal action but these scam artists don’t care they just ignore. Everyone makes errors return the money to the corporate credit card and this will go no further. Don’t respond to the previous review asking me to contact you then ignore for 14 days! That’s pathetic!

withdrawals

• I’ve posted a bad review about this place but I’m a fair person so weekend just got a had a good win and put in a withdrawal on Saturday and I spoke to my vip manager and it was processed the same day which took the temptation of cancelling the withdrawal and the money hit my bank account this morning :-)

illegally taken money off a corporate credit card

• This company have illegally taken money from a company credit card - have been informed that they have done so have been contacted by the Managing Director of the company and one of the shareholders and have refused to return the money. Their own website states they cannot and will not take money from a corporate card or a credit card. They have taken money from a corporate company credit card via Apple Pay in error. They have been informed that this was the case and are now ignoring all communication. It is illegal for credit cards to be used for gambling and they legally have to return the funds. They have been given until the close of business today to return the money to the corporate credit card or the shareholders of the company will be moving forward reporting them and legal action. They have now not responded to any emails from myself or my company. They’re just ignoring all communication. A complete scam of a company that don’t even abide by their own terms on their website their regulatory requirements or the law. The Curacao Gaming Control Board will be being contacted if they have not seen this review already. If they have any gumption at all they will revoke the license of these thieves.

Complete scam

• Complete scam. Stole money from a COMPANY CREDIT CARD - ignoring all communication

Love everything about this site

• Love everything about this site. Chat are brilliant. Been playing here for a while left for a rest and Im back on there.

Have great experience with them first…

• Have great experience with them first one win 220 withdrawal come 2 days after Couse was weekend And the second one win 1800 and money was on my bank next day thanks

The mobile optimization is impressive…

• The mobile optimization is impressive but it took too long to get my money. A good mobile site is useless if the payouts are this slow.

I came here for the casino

• I came here for the casino but as a sports bettor Im used to more payment options. The limited choices make it inconvenient to deposit and withdraw.

The game selection is great

• The game selection is great and I love the variety. However the withdrawals are a major problem. It took over a week for my money to arrive and I had to constantly chase them for updates.

Good game selection

• Good game selection fast deposits currently waiting for my first withdrawal a bit tedious sending documents and then being asked for additional documents hopefully will all go smoothly now will update how quick an efficient the process is with an accurate time and ease once I have received my funds!

Im a casual player who likes a little…

• Im a casual player who likes a little extra on my deposit but the bonuses here are just not worth it. The effort required to meet the bonus rules is not worth the small amount you get.

I tried to use a bonus

• I tried to use a bonus but the wagering requirements were so high I gave up. Its a waste of time for a casual player like me. The rules are not clear and the whole process is a headache.

Where do I start...lol.

• Where do I start...lol.So I originally signed up when it was betti.com I deposited and played religiously more so at weekends. I would recieve a moderate amount of bonus to deposit e.g free spins match bonus and more so instant karmas while building my loyalty points up. However!! When trying to withdraw it was a nightmare!Then it changed to betti1.comSince it changed all iv had is my weekly free spins on a Wednesday and Friday iv contacted customer support in regards to why its taken over 6months for them to upgrade this bonus platform and I dont get an answer Avoid!

The verification process was a…

• The verification process was a nightmare. I had to send my documents multiple times and it delayed my withdrawal for weeks. It was a terrible experience.

The bonuses for returning players are…

• The bonuses for returning players are just not good enough. It feels like new players get all the rewards.

Be careful people.

• Be careful peopleThis site uses various merchants to process payments none of which sound very respectable and mostly Nigerian with things like education IT or shoe shop in the transaction....I have played here for a few years and in all honesty I have never had an issue with withdrawing funds ....yes they can be slow but I have always received my money... games are fairly cracky crash a lot and sit there buffering but 90% of the time OK...my real reason for departing from the site is I had fraudulent transactions on my bank account twice..now I setup a virtual card ONLY for use with Betti never been used elsewhere so long story short these transactions have to of come from either somebody at Betti or one of there suspect merchants ...now I did bring this up with my VIP manager who passed it on to the relevant department and they requested a bank statement proving these transactions ... now I had already sent screenshots of the transactions to the VIP manager with far more details on than the bank statement would show .... anyhow needless to say I have asked how the investigation is progressing (I highly doubt there ever was one) and now I am faced with radio silence..shame to lose a VIP customer over this as both times the fraud amount was around 7 euro but hey fraud is fraud and next time it could be a big amount... so there we have it ... be careful people ...good site that pays out ..but also steals money without consent. I see Betti does respond and will likely say I didnt send a bank statement ..which is true ...however the bank statements offers no extra information than they already have far less in fact. Update....Betti you know who I am and if you speak with Rob he knows all about this issue and why I havent played at Betti for over a month now...as mentioned you requested a bank statement that provides less information than you have from actual screenshots of the transactions. I am not saying these transactions are directly related to yourselves but if merchants you are using are committing fraud that is extremely concerning for your players