Casinoguru is one of the most trusted…

• Casinoguru is one of the most trusted site to solve our complaints and to show the best bonus I ask everyone to support this site . When these type of sites are encouraged. Casinos are more afraid to cheat anyone thanks casinoguru for solving the issues

The best service

• The best service

Redacting too many non-sensitive…

• Redacting too many non-sensitive messages thus no way of knowing how the case was resolved. This site is not for the player its for the casinos.

They helped resolved an ongoing…

• They helped resolved an ongoing situation I’ve been in for nearly a year. This was the first time I actually got help with it. Highly recommend for anyone having issues!

A decision completely disregarding Casino Gurus own Fair Gambling Codex

• At first they (Michal) seemed to be helpful in complaint resolution quick communication trying to negotiate on my behalf....I had high hopes and it seemed to be a professional AND unbiased arbitration service - I truly appreciated the approach and the communication - in the beginning.Especially considering that my case was (and IS) adamantly clear reading Casino Gurus Fair Gambling Codex max bets page our position section: ...........fair-gambling-codex-for-casinos#max-betsHowever in the end Michal (1) completely disregarded one of my complaint reasons (offer specific terms included no max wager which I proved with a screenshot) I based the complaint on (without any response clarification reasoning). Moreover (2) Michal changed the result in the very last second without any open communication in advance towards me (so I can respond properly) - based on an unjustified reason which is completely against whats included in Casino Gurus Fair Gambling Codex - to side with the casino.My biggest concern is the above that (3) the decision made by him completely disregarded Casino Gurus Fair Gambling Codex and the below statement/position in it for max bets section which is relevant for my case: If software enforcement is not possible each case should be judged separately so that only players who have broken the rule KNOWINGLY and SYTEMATICALLY to gain an ADVANTAGE are punished.In my case software enforcement was not implemented at the casino and Michal confirmed that the mistake I made was NOT knowingly made (I would be the stupidest person in the world to KNOWINGLY increase the bet amount over the limit by 0.75 cents for the very last bet to 7€ instead of 6.25€ - of an 539 bet/2625 EUR rollover.)This provided me no advantage and was CLEARLY a mistake human error what Michal confirmed in writing. Also the mistake was not systematic AND provided me zero advantage and from the circumstances its obvious that there was no intention to gain ANY advantage (which also has been confirmed by Michal).So in short I made an obvious human error not knowingly (yes I knew about the generic rules abt. max wager - even if the offer specific terms included no max wager but the mistake was not knowingly made) non-systematically with gaining no advantage at all - completely aligning with Casino Gurus position on Fair Gaimbling Codex / Max Bets section - and Casino Guru (Michal) still sided with the Casino for the reason that I should have known the rules (yes I knew the rules) because of a previous matter.Moreover when I very politely contacted him about this via email he copy-pasted his last post in a reply email without any additional reasoning given.I am very disappointed as while an Against Fair Gambling decision would not have gotten my confiscated money back it would have been a fair resolution based on Casino Gurus own Codex.As a summary I recommend using a different arbitration service which is following their own Codex is unbiased and does not favor casinos without a reason - or at least if Michal gets your case ask for a different Specialist if possible.Still thank you for the effort given I understand this is a free service - its a shame that they are not even following their own Codex.

They Always Take Casino side.

• They Always Take Casino side.. Very Slow Process From their side.. always demand Multiple Documents From Players Not A single satisfaction Answer or Document Answer From Casino side.. iif we deposit Win Verification Bonus ETC ETC How Always Players wrong my Experience with casino guru not too good.. in Last we invest money in casino and if we win casino should give it... its all GIVE AND TAKE principal

Problems with withdrawals in online casinos

• If you have a problem with an online casino: withdrawals not being processed or any other issue Casino Guru will help you. Thank you very much Casino Guru for your support.

Casino Guru is nice

• Casino Guru is nice we can experience our favorite games without spending any money I only wish we could win some money not lots of thousands but a few thousand would be great. But I enjoy playing different types of games. And it would be nice to get paid to go on the site and play. That would be a dream. Thank you Casino Guru.

Ive Tried 5 Complaint Services Over the Years. Casino Guru was the Worst

• My previous version of this review was removed. Trustpilot (TP) had asked for substantiation. I provided it. Spent 6-8 hours doing so (on top of an already large body of work I had pointed them to). TP went 43 days without responding. My review remained removed. No explanation. I believe the scale and tone of my criticism made TP uncomfortable and it was simply less work to remove the post. TP did not specify one defense in favor of Casino Guru (CG) nor specified one statement they considered false. Given how much material they had to work from I think that is quite telling.Ive been a high volume full-time gambler for 20 years. Ive run into many complaint situations. Ive crossed paths with both the forums and complaint services of CG Casinomeister Ask Gamblers SBR and elsewhere multiple times each. This gives me a vantage point others lack. Dont be fooled by inch-deep reviews. CGs work (or lack thereof) on any nonroutine issue could easily prove fatal downstream. From personal experience I know first assessments from sites like this are hard to recover from. In a previous draft I said CG complaint specialist Michal was thick intransigent somewhat lazy occasionally dishonest opaque and overly concerned with quick turnover. I will emphasize this is merely my personal opinion. However this opinion is rooted from a large body of experience with CG. Michal rejected all my complaints against This Is Vegas (TIV) casino who stiffed me for $111758 despite IMHO overwhelming evidence and substantiation against them. No one outside CG will take his position. Radka (forums) backed him as a matter of course. Her commentary betrayed she was willing to attack me without knowing basic details of what she copied and pasted. I first complained to CG 9/15/23. Since then at last look theres been 37 TP reviews of the TIV group (TIV Paradise 8 Davincis Gold). Every single ones been 1-star. Michal was not competent to provide warning and this info has not since reinformed his rulings.Disclaimer - some of the following statements are opinions. Some are not. Applicable only to my experience.Michal:-Once got TIVs name wrong 5 straight times (at the very end no less).-Got basic details wrong in general.-I found his lack of specificity startling.-Made unsubstantiated attacks against me. Complained I wrote too much when I then defended myself.-Claimed the other side had evidence in their favor but would not reveal what it was.-Differentiated little to the scale of my complaints ($111758 total).-Alluded that others within CG independently reviewed the case and backed his conclusions. No other persons were named or quoted.-Repeatedly tried to close complaints quickly.-Seemed to believe all of TIVs rules were in the realm of legal contracts.-Openly admitted not reading parts of my complaints.-Allowed his PR Assistant to dismiss without examination essential details of my case under false pretext: Due to a temporary issue the system did not show your other complaint regarding the same issue. As it was previously rejected I will be now forced to close this complaint as well.-Accused me of slander despite extensive documentation on my part. Repeatedly ignored TIVs slanders against me.-TIV voided $31608 citing rule 11.10:The following actions by the player will be considered a violation of the terms and conditions of the Casino...Consequences may include termination of the players casino account confiscation of winnings and existing balances...Should at any time the casino discover an active or past complaint/dispute/criticism on a public forum or blog or any other type of website.Doesnt matter if what you said was true. Michal was tolerant of this confiscation. Anyone who knows contract law knows this rule would not be legally valid.-The math to TIVs reported tournament scores were nonviable. Michal would not address this.-Tried to punt me to a licensing authority. Such a thing was not viable recourse.-INHO would clutter/obfuscate with copy & pastes of irrelevant details.-Repeated several things over and over.-Literally never changed position on any detail of consequence no matter what info would ensue.-Made comments from which you could infer he was working with fragmented continuity.-IMHO showed a pattern of interpreting outside assessments in a way that was convenient for him but which wouldnt have survived scrutiny.-IMHO lacked probity. Did not connect dots.-Pivoted away from details he did not know how to respond to by attacking the messenger.-Did not make an effort to negotiate an agreement between parties.-Emphasized his service was free to cut short evaluation yet was fine rendering absolute verdicts with costly consequences.

They were awesome and got the job done…

• They were awesome and got the job done for me in a prompt manner

They Dont Know What Theyre Talking About

• I wrote a review recently on their site about an issue Id had with an online casino not being consistent with their deposit wagering requirements (sometimes they would enforce it and other times not). My review was rejected by them stating that I was complaining about wagering requirements on bonuses which was NOT the case at all. They kept insisting that I was which is absolutely ridiculous then they banned my account lol. Fine by me I was going to close my account with them after that anyway! I dont think they really pay any attention whatsoever to many of the reviews they look at for approval. Either that or they really have no clue what theyre talking about. Site is a joke in my opinion.

The Gamblers Gardians!!!

• Casino Guru stands out as one of the top sites on Casino info where you can recived updated bonus lists newcomers reviews and most importantly legal help against the Mighty Casinoes Their Complaints Resolution Center is probably their most important feature. They act as a free mediator between players and casinos. They have helped players all over the world get back Million of $$$ in withheld winnings.The Casino Guru Forum platform also uses automatic translation so players from different countries can share experiences and discuss issues in their own languages. And this a highly active community.They provide understandable guides on complex topics like bonus terms and responsible gambling tools particularly like that they describe the no deposit bonuses for example (play now deposit later) which indicate its not a really a free bonus you have to deposit to actually have a chance to win the recived bonus amount.I myself actually hate those kinds of bonuses and dont view them as bonuses unless the wager is insanly low like 5x or something 🤣🙈 I would like to have a chance to win without depositing anything first where I can wager the bonus money with the bonus money. So on the bonus info front Casino Guru is the best in class 🖖😎

CasinoGuru

• CasinoGuru. Fighting for the people. 15 out of 10 stars

Casino Gurus honest review

• Casino Gurus complaint resolution team deserves real credit. They were professional persistent and ultimately helped me recover funds after more than eight months of stonewalling from the casino. However I cannot recommend relying on their safety ratings when choosing where to play. The casino in question holds a Very High safety index on this site yet it took over eight months and public escalation to resolve a €68 withdrawal that should have been routine (CasinoGuru itself recognized that their verification process were unreasonable). The casino only became cooperative once reputational pressure was applied which means the rating system fundamentally failed to reflect how they actually treat customers. My experience suggests that Casino Gurus mediation services work well when things go wrong but their ratings may give players a false sense of security about casinos that only behave properly under scrutiny. Use their complaint resolution if you need help but do your own research before trusting their safety scores.

Had problems with an online casino told…

• Had problems with an online casino told them all about it and they listened and in the end I got my withdrawal. Friendly staff and keep you informed and dont ignore you.

Sorted my withdrawal issue and winnings…

• Sorted my withdrawal issue and winnings were in my account in less than 48 hours when id had no success trying myself for almost 2 weeks.

I would like to thank Casino Guru for…resolving issues and helping to call out a bad casino

• I would like to thank Casino Guru for always helping and they are amazing Any time I have had issues with non payment from a casino They have always resolved my issue and casino s always paid me rightly so after they get involved ..There professional ways and how they deal with the casinos to help make the resolution is amazing Thankyou for always being there for us and making a difference....

One of the Best Places to Learn About…

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If only they can add more tournaments…

• If only they can add more tournaments like hourly based tournaments and daily tournaments not just a weekly and monthly tournaments

Easy to navigate.

• You can definitely find something that maks your day!