Casino Guru
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Casino Guru Reviews
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Saq Poi 4 reviews
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We havent gotten any results in 3…
- We havent gotten any results in 3 weeks. I told them the casino froze my account. I said they had no reason to do so. How much longer should I wait? 400000 TL is still with the casino. I had high hopes for casino.guru. Im sending emails but theyre not responding. I think theyre not interested in my case. Im very confused.
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A.S. 4 reviews
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Got the outcome which was desired
- Got the outcome which was desired. The casino in question paid me the outstanding amount and it wouldnt have happened without the assistance of casino guru. Thankyou so much.
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Niklas Fröseth 3 reviews
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verry bad place !@
- Once again the intervention of Casinoguru’s free complaint service has helped ensure that my withdrawal requests of 291 EUR and 101 EUR which had been pending for many days were finally processed. I sincerely appreciate your support.
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JohnnieC 3 reviews
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Many thanks for your intervention
- Thank you for your response but several key elements require clarification as your explanation does not reflect the actual course of events or the documentation I provided.1. I never confirmed or accepted any settlement with the casino.There is not a single line in my correspondence with you that indicates acceptance of a settlement.– No document was signed.– No terms were presented.– No consent was requested.– No agreement was concluded in any form.Furthermore the casino’s CEO publicly stated on video that my case was a “private matter” and not a violation of the Terms and Conditions.This directly contradicts the narrative you presented.You chose to ignore this evidence even though it disproves the casino’s claims.2. The issue involving a third party is not relevant to the regulatory violations I reported.My complaint was about the casino’s actions:– blocking my account after receiving a private email– withholding part of my deposit without explanation– refusing to disclose the grounds for their decision despite licensing obligations.All of these matters could have been independently verified.3. You did not request any additional information from me.I was never asked to provide:– further documentation– a detailed timeline– clarification– or evidence beyond what I had already submitted.Instead of mediation you simply repeated the casino’s position without examining the inconsistencies.4. A “neutral mediator” is expected to review evidence not rely solely on the operator’s statements.In my case I provided:– documented evidence– screenshots– the full sequence of events– and a public statement from the casino’s CEO contradicting their own justification.None of these were addressed.In summary:My review is not about “private disputes” but about the lack of proper analysis lack of mediation and lack of evidence review on your side.Given the available documentation your conclusion was made without examining the facts.
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Sabi 9 reviews
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Thank you for your response
- Its a great pressure leverage against casinos that cause all kinds of problems.
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Melissa Lennox 8 reviews
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Its a great pressure leverage against…
- SUCH EN AWSOME SITE LIKE AND THIS IS JUST AN. FANTASTIC SITE YESS YESS I WOULD ACTUALLY SUGGEST FOR PEOPLE TO CHECK OUT THIS SITE AND THIS IS THE BEST ONLINE SLOTS
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Daniele P 8 reviews
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SUCH EN AWSOME SITE LIKE AND THIS IS…
- I am very happy with their service. They helped me and advocate me for the Rajabets casino account closure. Casino guru is the real hero who help the vulnerable player from these poorly regulated casinos.I asked Rajabets multiple times that to close my account but they were not closing my account. With the help casino guru representative rajabets closed my account .On the other hand the other ask gamblers are sponsored by casinos. They did not publish my review for rajabets and did not even bother to help me with account closure. So ask gambler website is fake and run by scammer casinos. Thanks
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Matthew 4 reviews
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Help me with casino account closure.
- RocketPlay is yet to give me something I can bragged about but I’m pretty sure they are going to give me something to renovate my house and possibly a new car… LETs Goooo!!
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Leonardo Genta 2 reviews
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RocketPlay is yet to give me something…
- The most trusted site for the OUR SAFETY when playing at casinos. They go above and beyond when they do their research which is something I value. Their forums are informative bonus information is excellent and the way they do business is unbiased like others Ive looked at. If you have an issues with a casino theyll also help get to the bottom of it for you... for free! They also have free tournaments which I thoroughly enjoy! Keep up the good work team you are appreciated.
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John 1 reviews
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The most trusted site for the OUR…
- Wazamba casino is scam
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sanjana 1 reviews
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Wazamba casino
- Super disappointed with their complaints program. I filed a complaint almost a month ago and am still no closer to a resolution than I was when I filed it. Takes them 7 days to respond. Its absurd.
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RP 1 reviews
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Super disappointed with their…
- Michel sorted my pending withdrawal from 888casino very quickly.
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Hugh 1 reviews
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Great Service
- Was very helpful and my matter was resolved.
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anonymous 2 reviews
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Great very nice here!!
- I trusted Casino Guru to help with a serious issue involving my Vulkan Bet account but instead my complaint was taken over by someone pretending to be me. I clearly warned them that another email was being used by a scammer and that my only real email is glod*****@gmail.com.Despite this Casino Guru let the wrong person communicate on my complaint and even respond as if they were me. This completely undermined the safety of the process and allowed someone else to influence my case.I reached out multiple times but the response has been slow and the situation has not been corrected. I expected a higher level of security and verification especially when dealing with sensitive account issues.I’m extremely disappointed and still waiting for Casino Guru to fix this and handle my complaint properly.***update***Thank you for the response but I need a clear and direct answer.How can you claim my case is being handled “safely and properly” when you allowed another person to access and interact with my complaint even after I repeatedly warned you they were impersonating me?This was a serious security failure that put both my account and my funds at risk. I need to know exactly what actions you are taking now to secure my case ensure no unauthorized withdrawals can happen and prevent this level of negligence from happening again.
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kostas kurlis 2 reviews
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Was very helpful and my matter was…
- I do like casino guru and think it’s a good platform. The complaint process is extremely long and slow. My complaints keep getting rejected for the completely wrong reason not even linked to the complaint and it takes over a week for a response from casino guru.
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Timothy 3 reviews
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Casino Guru Allowed My Complaint to Be Hijacked by a Scammer
- I recently had a complicated withdrawal issue with an online casino and the team at Casino Guru handled my case with exceptional professionalism. Throughout the entire process they were patient responsive and completely fair.Samuel in particular followed my case closely asked the right questions at the right moments and made sure every detail was clarified. Thanks to his support my situation was monitored continuously until all my withdrawals were finally processed in full.I truly appreciate the transparency the calm communication and the dedication they showed. Casino Guru helped turn a stressful experience into a resolved one.Highly recommended for any player who needs reliable unbiased assistance.
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CanadianRed 2 reviews
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I do like casino guru and think it’s a…
- MATEJ I LOVE YOU.
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Tomasz 2 reviews
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Excellent support and fair handling of my case
- These people are always very helpful. Thank you Casino.guru!
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Joseph 22 reviews
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MATEJ!!
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Mike 1 reviews
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Thank you
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Saksham Bains 1 reviews
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Do you agree with Casino Guru’s 4-star rating? Check out what 1,210 people have written so far, and share your own experience.
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