All casino players.

• All casino players.AVOID CASINO JOY! heres why1) Bonus are false and when you clear the wager and they say you have an amount you can withdrawal! This is False and they will take your winnings.2) The on-line verification does not work another tactic not to pay out.3) When you ask for an Exclusion and close account they will notBasically the site a SCAM AVOID!!!

Total scam of a company I deposited £50…

• Total scam of a company I deposited £50 on the 17th Jan and money has not gone into account balance when contacting support they asked for proof of payment which was provided and still the money is not in my balance I have contacted them several times and each time isa different excuse or reason now telling me can take upto 7 day for it to go into my balance it’s now the 19th Jan I have told them I will be giving them till 4pm today if not sorted I will be contacting the bank directly AVOID at all cost not worth the hassle

The site is easy to use

• The site is easy to use which is great for beginners like me. There are lots of games to choose from including slots and live casino options. I liked the colorful design and smooth navigation.Bonuses are credited fairly and withdrawals are fast.

Id say definitely avoid

• Id say definitely avoid Even without taking a bonus you need to 4x your deposit amount before you are allowed to withdraw. The maximum withdrawal of £500 a day is ridiculous if you win big it could take a month to get money. Probably the slowest site Ive encountered with processing withdrawalsEdit after casinojoy have replied...... I stand by everything that I have stated. Ive played online for MANY years and the response regarding wagering your own money is comical. We have properly governed casino sites In the UK they do not do wager your own money and like I say they are governed properly. The withdrawal time again I stand by this when comparing to other online sites I have found casinojoy to be the slowest

Stay clear the worse cashino out there…

• Stay clear the worse cashino out there slot dont even pay out odds very low and then just no bonus as a customer Ive spend loads on here and its crap its a scam cashino they know it. Not even regulated in the UK reported to gambling commission these scam sites need stopping. I stay clear off these and only keep to uk site from now on. Dont waste your money. With these con artist...

Terrible service!

• Do not use this online casino!The customer service is almost non existent.The live chat service promises to help but cannot actually do anything to help. You can only send emails of which the responses take so long and are so brief which are sent by bots not humans. I have verified all my documents which took days to verify. I am now waiting for a withdrawal which I have been waiting for the last 3 days which has not even been acknowledged. I am now worried that I have been scammed for details and money has been stolen. This is not a legit casino it is a total scam. Please avoid this.

I need to read reviews first before…

• I need to read reviews first before depositing. This site is a super scam and I dont recommend anyone to play here. I deposited 20 euro and it hasnt arrived. I asked support and they said itll take 15 minutes and again it didnt arrive. I asked them and they said now itll take 7 days. I recommend everyone to stay away from this site.

Totally 💩 scam

• Totally 💩 scamNo fair play watch them come back say rng rtp is so bad bonus are corrupt hacksaw need to retest there games on this site trash dirty cheat scams every bonus even a 500x super bonus pays 33x every bonus is between 20-30x so 💩 and corrupt 43 bonus in a row all pay the same mmmmm jokers

Good site so far no issues!

• PLAYER9746112Seems a decent site so far. Made a few deposits and have one pending withdrawal on 28/11. Had an email same day asking for KYC documentation. Sent back and received an email later that day saying that my account is now verified. Will update this review with timeline on withdrawal process! Bear in mind this was a deposit with no bonus attached and I wagered it 5x before requesting as I actually read their terms! Solid selection of games only one issue is that the live chat doesn’t seem to work for me!29/11 -Update: received an email saying that my request is in a queue and I’ll be notified once actioned.1/12- received an email to say my withdrawal was complete! Will update when money arrives in my account!

As a new player i thought i would give…

• As a new player i thought i would give the site a chance deposited a few hundread euro and i found most of poular games have a very low pay out bonus is rare and hard 2 catch any big wins they offer some nice deposit match bonus but with hi 30x wagering requuirements compared with other online casinos this 1 i would stay well clear

Deposited a few £100s over a month or…

• Deposited a few £100s over a month or so and never won anything worth withdrawing. When I did win something worthwhile and went to the withdrawal part of the site i came across the verification part. No problem had to do this on other sites. been trying for over 2 days to upload all the correct documents multiple times with no luck at all.Asked to email their accounts department and still no reply. Live chat does not work for me for some reason so really frustrated right now.I have 4000 euros sat there that is mine and I want it as won fair and square.

Not as bad as others say!

• I was worried after signing up making a deposit requesting a withdrawal and then checking these reviews.... But it wasnt as bad as people have made out.Should they be asking for screenshots and copies of your bank statement to prove your deposit method once you request a withdrawal?... No as theyre not registered or licensed in a jurisdiction that states they need to do KYC. Do they probably do it to slow down the withdrawal process and hope you cancel the pending withdrawal continue playing and lose?... Yes.But if you live in the UK and register with a UKGC licensed casino you still have to go through KYC checks anyway so its no difference. However the main reason a lot of us use crypto casino sites is so we dont have to waste time with KYC verification.Having said all of that... Once you get past the tedious part of having to verify your account its a pretty decent site. Regular deposit bonuses. Levels and achievements to earn coins that you can exchange for free spins or cash in their shop. And once my account was fully verified they processed the withdrawal within 30 minutes. Plus you can pay by card and use bank transfer as a withdrawal to avoid crypto fees. Plus they literally have every slot provider.... Even the old Netent and Merkur slots that a lot of us started playing over a decade ago before nolimit hacksaw push gaming etc etc came along with their bonus buy games. So it was nice to take a trip back down memory lane.They only reason Im giving it 4 stars instead of 5 is because unlike other unlicensed crypto casinos they ask for verification.

Took my money and never added it to…

• Took my money and never added it to account also dont reply to emails etc stay well away from it.

I’ve had no problems verification…

• I’ve had no problems verification straight forward no problems with pay out loads of choice of games

This is not a genuine site

• This is not a genuine site. After completing all the necessary steps to be able to play on their site in term of account verification and deposit funds all of a sudden I couldnt access my account anymore. They have taken all my winnings away saying that there is a technical issue. Basically as soon I started winning they took all my money away without an explanation.

It has its pros and cons

• It has its pros and cons. However Id stick with it. Could do with more safer gambling types. Like deposit limits. Terms arent overly clear. You need to play your deposit 5x before you can withdraw. I have made successful withdrawals as a UK player.

I had deposited 20 euro on this site…

• I had deposited 20 euro on this site without realising they had attached a bonus of free spins to the deposit i did the spins and won 3 euro ish they with my own money happed to get it up to 1500 euro in the balance and then all of a sudden the debited all but 30 euro claiming that due to the spins terms that all i can withdraw - AVOID!!!!!!

Just keep tanking their reviews so they…

• Just keep tanking their reviews so they can never scam anyone again.I have started legal proceedings against the business for allowing sign ups to a UK customer despite being listed as a restricted jurisdiction on their own terms and conditions. I have made several emails to the business but they fail to respond but they just love their copy and paste responses on TrustPilot. I would advise anyone whos struggling with this casino to raise chargebacks against them specifically UK users. Its a dead certain win they shoot themselves in the foot by listing a restricted country but allowing them to sign up. I would like to extend one final chance to CasinoJoy to refund any payments made my bank have confirmed they will raise chargebacks and considering TP is the only way of getting a response i guess ill have to do it here. Refund me or face chargebacks and regulatory action just like you did in the UK when you were also found to be scam artists and had to run off to Curacao to keep your money laundering operation afloat. Scumbags.

Casino joy

• Casino joy casino scam. be avere they will take your cash very quick once you win some money and try windrawal they ask you for all documents. I give them bank statements showing transaction to them all cards used id and other weird things. When you send all you will get 1 automated mesege every day send documents again. They scammers its impossible to windrawal money. contacting every gambling institution today aboud fraud online casino.

scam site

• scam site any deposit they set an wager of 5 times not a bonus a normal deposit before you can withdrawal.... thats crazyEdit: of course its part of the terms thats where i saw it by luck and im happy that I did not put any money in its crazy to set a wager on a normal deposit its like stealing from the costumers