Never go to this casino

• Never go to this casino. Dodgy pay wall. Atrocious bonus wager. Staff are rude on support. Ive lost 100s to them and ive tried multiple times and I bet small. Absolute scammers I hope they get charged on something because I want my money back. Also you have to use your Iban number to get any money which take forever. Oh and by the way to the casino owner of this I want my money back cos your fraudulent I swear not a single penny back

Ask for them to close my account on the…

• Ask for them to close my account on the 13th May had a manager contact me and I told them I had a problem gambling. Make a you jump through hoops to self exclude sent the email that has clearly been ignored as still here able to deposit loosing a ton of money.

Took a over a grand off me

• UK player here deposited 50 Euros and took there match bonus I was winning some good games were paying out 1000x 2000x etc I had a good balance around 1300 euros and next spin a message came up Ive finished the wager and the balance went right down to 125 euros SCAMMERS UTTER DISGUSTING. AM NOT PUTTING A PENNY IN THERE FROM NOW ON!!

Top Betting Site

• Top Betting SiteWithdrawal super fastOverwhelming 💯💯💯💯💯

Grrrrrr

• I deposited 250 initially and surprise surprise it was very very easy and straightforward however to withdraw is virtually impossible ( I was so shocked not)Yes Ive used live chat yes I emailed ( its interesting that you dont have an old fashioned thing such as a telephone number What your doing is immoral and disgusting The simple fact is you know what your doing and you will continue to it without a care in the worldPlease dont send me one of your patronising replies why dont you have the guts to ring me to discuss further

Have been withdraw absolutely poor…

• Have been withdraw absolutely poor service to tell me give me my withdraw no updates on the matter

The little pay outs are Ridiculous

• The little pay outs are Ridiculous Terrible unfortunately GAMES slow down pause definitely RIGGED I didnt read the rewiews Hows it possible to loose over 600.00 😕 without a decent wins ? games dont wont give wins on larger bets Im out that casino is a BIG FAT NO NO..

Slow

• Sent docs back no response havent received withdrawal 4 days later nothing Ive provided all docs please explain

Brilliant casino

• Brilliant casino. Wide range of games. VPN friendly. Would definitely recommend

100% this is fraud casino they said we…

• 100% this is fraud casino they said we give you a bonuses the first deposit Nothing came I tried the second one Nothing came didnt even win once dont try this casino

I asked to close my account for 2…

• I asked to close my account for 2 times and this lead me to lose more and more money as they didint close it. I will fill complain to gamblong license and if i need i will sue themUPDATE: They breached a lot of rules one of them they cant let play players from uk this will be mentioned to uk gambling commision

Worst about

• The wins arent wins butt bearly a few extra spins to play with my balance only went down down down asking for help to withdraw my looses after loosing fu*k load and asked questions about the boxes in the withdrawal quierys and was told to ask my bank.(Which I responded I am asking you they shut the conversation down?) Ive aske 11 times to have the account shut Nd they keeping avoiding the question worst crock of sh*t Ive ever been on the staff cant do there jobs

*AVOID AVOID AVOID!**

• Absolutely poor! You can deposit from a GB BANK account but then you can’t withdraw to one. Had to set up a Revolut account so I could receive my money that I had won and now I’m being told to send more documentation. Either pay what I deposited and call it quits or I will be seeking legal advice! Nothing but scamming bast**ds

Complete waste of time

• Complete waste of time. Took the bonus and won 2500 then my balance suddenly dropped to 1000. Couldn’t contact anyone on chat or email. Tried to withdraw and would only let me withdraw 400 and no more! What is all that about? Trying to contact them is like pulling teeth. Can not make sense of their bonus rules. Have put in a complaint and will be contacting their governing and regulating body to make a formal complaint.Update This company will do anything to delay paying out. Was told my account was fully verified then told it wasn’t!!! You can only withdraw 500 euros a day!!! Only one pending transaction!!!!! They are so slow!!! I’m so annoyed. They haven’t contacted me!!Update 2So having been told again my account is fully verified i get another email asking for more information about my bank. I have now gone to Curaçao Gaming Commission to make a complaint as this company is a scam. They come back with more info they need and it’s like pulling teeth. Determined to get my money as they have reduced my winnings again after I won more!We inform you that in order to withdraw your funds quickly and efficiently we ask you to send us following documents and information about your Bank account:- A screenshot of your personal online bank profile which contains the following information:• Bank account number / IBAN (international bank account number)• Bank ID / BIC (bank identification code)• Detailed address of beneficiary (postal code street city country)We assure you that your personal information and any payment information are governed by our reliable data protection system. Please send the list of documents to kyc and write down your login as the email subject.THEY HAVE NOW STOPPED REPLYING TO MY EMAILS AND IGNORING MEUPDATE 3So just to clarify casinojoy you firstly took my winnings down to the 5 x wager and yes I get that I’d it is capped however you should not then take more off me when I chose to carry on playing! It was was my winnings and I could do what I wanted with it. I won an extra 500 euros and you again took it off me at verification stage! As you have not answered my official complaint in any shape or form after several emails this is the only platform you will listen. I have read your terms and conditions about wagering bonuses and it does NOT state that you will reduce my balance again. It was my money I won it fair and square and it is illegal for you to take of me. You already did that and you cat do that again!!!

Most horrible casino ever

• Most horrible casino ever does everything to avoid me getting verified to be able to withdrawal my money response to emails are the same 0 help just asking me to do the same thin over and iver again given every single document i could still not enough just a scam stay awayIf you are actually willing to give me my 100euros back which i doubt my username is PLAYER7985042

Do not use this casino

• Do not use this casinothe worst casino experience I have ever had as simple as that

Spam emails from porn&dating sites

• Im getting spam emails linked to porn sites and dating sites mailed from joycasino-play1.com

Very good website!

• So Genesis Global (the owners) have declared insolvency. Not even able to pay their staff redundancies! The money you might be looking for will never come. Completely disgraceful.

So Genesis Global (the owners) have…

• I wonder if you any update !? Your site is now closed what happen next ? To my money ? My case ? Please replay you didnt replay since 22 December?

I wonder if you any update !