I asked to close my account for 2…

• I asked to close my account for 2 times and this lead me to lose more and more money as they didint close it. I will fill complain to gamblong license and if i need i will sue them

Worst about

• The wins arent wins butt bearly a few extra spins to play with my balance only went down down down asking for help to withdraw my looses after loosing fu*k load and asked questions about the boxes in the withdrawal quierys and was told to ask my bank.(Which I responded I am asking you they shut the conversation down?) Ive aske 11 times to have the account shut Nd they keeping avoiding the question worst crock of sh*t Ive ever been on the staff cant do there jobs

*AVOID AVOID AVOID!**

• Absolutely poor! You can deposit from a GB BANK account but then you can’t withdraw to one. Had to set up a Revolut account so I could receive my money that I had won and now I’m being told to send more documentation. Either pay what I deposited and call it quits or I will be seeking legal advice! Nothing but scamming bast**ds

Complete waste of time

• Complete waste of time. Took the bonus and won 2500 then my balance suddenly dropped to 1000. Couldn’t contact anyone on chat or email. Tried to withdraw and would only let me withdraw 400 and no more! What is all that about? Trying to contact them is like pulling teeth. Can not make sense of their bonus rules. Have put in a complaint and will be contacting their governing and regulating body to make a formal complaint.Update This company will do anything to delay paying out. Was told my account was fully verified then told it wasn’t!!! You can only withdraw 500 euros a day!!! Only one pending transaction!!!!! They are so slow!!! I’m so annoyed. They haven’t contacted me!!Update 2So having been told again my account is fully verified i get another email asking for more information about my bank. I have now gone to Curaçao Gaming Commission to make a complaint as this company is a scam. They come back with more info they need and it’s like pulling teeth. Determined to get my money as they have reduced my winnings again after I won more!We inform you that in order to withdraw your funds quickly and efficiently we ask you to send us following documents and information about your Bank account:- A screenshot of your personal online bank profile which contains the following information:• Bank account number / IBAN (international bank account number)• Bank ID / BIC (bank identification code)• Detailed address of beneficiary (postal code street city country)We assure you that your personal information and any payment information are governed by our reliable data protection system. Please send the list of documents to kyc and write down your login as the email subject.THEY HAVE NOW STOPPED REPLYING TO MY EMAILS AND IGNORING MEUPDATE 3So just to clarify casinojoy you firstly took my winnings down to the 5 x wager and yes I get that I’d it is capped however you should not then take more off me when I chose to carry on playing! It was was my winnings and I could do what I wanted with it. I won an extra 500 euros and you again took it off me at verification stage! As you have not answered my official complaint in any shape or form after several emails this is the only platform you will listen. I have read your terms and conditions about wagering bonuses and it does NOT state that you will reduce my balance again. It was my money I won it fair and square and it is illegal for you to take of me. You already did that and you cat do that again!!!

Most horrible casino ever

• Most horrible casino ever does everything to avoid me getting verified to be able to withdrawal my money response to emails are the same 0 help just asking me to do the same thin over and iver again given every single document i could still not enough just a scam stay awayIf you are actually willing to give me my 100euros back which i doubt my username is PLAYER7985042

Do not use this casino

• Do not use this casinothe worst casino experience I have ever had as simple as that

Spam emails from porn&dating sites

• Im getting spam emails linked to porn sites and dating sites mailed from joycasino-play1.com

Very good website!

• So Genesis Global (the owners) have declared insolvency. Not even able to pay their staff redundancies! The money you might be looking for will never come. Completely disgraceful.

So Genesis Global (the owners) have…

• I wonder if you any update !? Your site is now closed what happen next ? To my money ? My case ? Please replay you didnt replay since 22 December?

I wonder if you any update !

• 500e withdrawal and suddenly my account was closed right after that. 20 years of gaming experience and this is the first casino and the first time this happened. I will contact the authorities. Im not the only one.. Disgusting

500e withdrawal and suddenly my account…

• I deposited on this website to then have it closed down and i cant withdraw my money ive contacted the customer service numerous of times and still havent heard anything back and its been 2 weeks now.awful website and awful customer service never again

awful customer service

• The person I chatted with was really helpful.

The person I chatted with was really…

• Would give no stars if I could. They have locked my account and I still have a pending withdrawel. Will be taking this further. So upset right now. Quick enough to take your money!!!!!! Username loopylaur44

Would give no stars if I could

• Been waiting nearly a year for my winning n now Ive had to get resolver and the gambling commission involved. Asking for the same info repeatedly which i sent multiple times. Want me to prove my pay as you go phone is not contract. Which has nothing to do with my winning. Avoid the dodgy company like the plague they do what ever they can not to pay out. Edit them have now paid me after a year. As soon as I got gambling commission and resolver involved. As for not sending documents. I have all the evidence showing I sent it multiple times

Been waiting nearly a year for my…

• Whilst completing their welcome offer I was stopped half-way through wagering the bonus and my account was limited to withdraw only mode. I have sent an email where they said the relevant team would get back to me and no response? It seems to me that it is a very dodgy website. They blocked me as I started to win with their bonus money but were happy to let me lose all my original £100 deposit. If it is not resolved by today my friend has advised me to go down the gambling authorities route which I will but I thought I would write this to save other people having to go through the same ordeal. STAY CLEAR.

STAY CLEAR

• 1 month later I still have 2 pending withdrawals with this company. They longer respond to my emails. AVOID!Update:Kindly note that unfortunately we could not locate your account Why would I give you my details? Ive sent you countless emails if you really cared you would respond to them. Instead you reply here to make it seem like you are actively trying to resolve it. Pathetic.

1 month later I still have 2 pending…

• SCAM SCAM SCAM there are like 20 of this scam sites THEY DONT PAY WHEN YOU WIN Everything operated by Genesis casino group is a scam dont give them any money !!!!

SCAM SCAM SCAM

• Have been waiting my documents to be verified well over a week now just wondering when i am contacting customer support the answer is always the same nobody knows the exact time to process the documents normally it takes 24-72 hrs but this is something unbelievable hope i dont come back here and they gonna solve this fast as possible.Edit 13/9/2022My account still aint confirmed so i can make a withdraw very frustrated they asked me for more info in trustpilot and still no answer and its been again 4 days.

Have been waiting my documents to be…

• One of the best casinos. Regular bonuses. All your favourite slots and most importantly very good support via live chat and email.

One of the best casinos